Additional Topics of Interest

Onsite Technical Support UNIX with Windows
UNIX with Windows Onsite Technical Support

If your company is developing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your area of strategic know-how while avoiding the continual distraction of managing your company information system. By using automated network monitoring and by providing remote and on-site assistance when your business needs it, Progent represents an affordable solution for managing an information system that features high reliability, security, and performance. Progent's developer assistance offerings include full-service network support outsourcing, virtual infrastructure, online and in-person service and troubleshooting, proactive network monitoring services, and Helpdesk services.

Call Desk Sharing Support
Virtual Help Desk On-site Support

Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

NetDocuments and Exchange Server Consultancy
NetDocs SetBuilder Specialists

NetDocuments (NetDocs) is a leading cloud-based document management system designed for legal workflows. Progent can provide remote access to NetDocuments consultants to assist your law firm to design, deploy, administer, optimize, or debug a document management system (DMS) environment based on NetDocs.

Windows 7 Training Technology Consulting
Windows 7 Security Technical Consultant

Progent's Microsoft certified consultants can provide remote and on-premises support services to help your company to manage, maintain, and troubleshoot PCs powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, backup and restore, online connectivity, smartphone and tablet integration, wireless network design, and remote network monitoring and alerts.

Double-Take Backup Setup and Support
DoubleTake Carbonite Software Backup Remote Troubleshooting

DoubleTake/Carbonite Software publishes a selection of tools designed to provide small businesses a range of cost-effective solutions for backing up and recovering vital applications such as Exchange Server, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have extensive experience incorporating DoubleTake/Carbonite technology into small company IT networks to achieve a high state of availability and disaster recovery readiness at a budget-friendly cost.

Configuration SCVMM 2016 Disaster Recovery
Microsoft System Center 2016 Virtual Machine Manager Remote Troubleshooting

Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to provide a centralized solution for configuring and managing virtualized fabric and services across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist businesses of any size with any aspect of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate efficiently from legacy versions of VMM, design workflows for creating and installing VMs and hosts, implement high-availability scale-out clusters, connect your datacenter infrastructure with public clouds, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you evaluate the potential business benefits of new capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals can provide world-class Hyper-V consulting and VMware ESXi support.

CISSP Certified Security Manager Consultant Services
Consult CISSP Certified Cybersecurity Auditor

Progent's CISSP-premier network security experts can help organizations of any size with any aspect of information system security. Progent can help create cost-effective security solutions that guard a small business against modern malware attacks or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support local, remote, and mobile clients sharing network resources distributed across a mix of physical sites and various clouds.

Microsoft SQL 2008 Engineer
SQL 2008 Integration Services

Progent's Microsoft-Certified SQL Server engineers can provide a range of services to help small companies to design, implement, manage, and troubleshoot MS SQL 2008 solutions in order to realize the maximum business advantage from Microsoft's state-of-the-art database management technology. In addition, Progent offers expertise for system infrastructure, company-wide security, and application programming to optimize the business value of your SQL Server 2008 investment.

Apple MobileMe Computer Consulting
Immediate Support and Integration Apple iPhone

Progent's experts offer Apple macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and custom training. Progent can assist clients to upgrade to macOS from OS X or other earlier editions of OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help you with iPhone integration and Apple iPad synchronization, or migrating to iCloud. For business environments built exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your company's objectives.

Altaro VM Backup Management Engineer
Hornetsecurity Altaro VM Backup Restore Specialist

Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to help you to plan, install, optimize and debug a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.

ransomware removal and file restore Professional
ransomware removal and file recovery Specialists

Progent's seasoned ransomware recovery experts can help you to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.