Immediate Online Troubleshooting for Joinville Santa Catarina Computer Systems
For businesses in Joinville Santa Catarina, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools required to resolve most network issues rapidly. Efficient support lowers immediate expenses since service calls require minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many online service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where speedy. minor fixes somehow end up as big invoices. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and proven processes which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's network without violating network security.
Progent's advanced service database application keeps comprehensive records for all support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of services rendered to every Progent client by every Progent engineer. This archive of anomalies and responses is organized as an easily exploitable support database that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' in-house support staff with the result that Progent's remote service experts can determine the best resolutions quickly.
Remote technical services provided by Progent to businesses in Joinville Santa Catarina include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support professionals offer computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most stubborn problems occurring in network infrastructure design, integration, administration, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad experience permits them to solve problems rapidly. In common instances, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your network using sophisticated on-line support tools in order to perform quick, safe, and affordable diagnosis and remediation.
Joinville Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Joinville metro area.
Progent locations in Joinville Metro
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly after a serious penetration. Security services offered by Progent include: thorough information security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad range of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help troubleshooting problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Joinville Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology consultants provides your customers in Joinville Santa Catarina quick communication with a dependable network service group with years of experience offering telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's target is to fix and not simply report network problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote professional consulting support and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, customization, and training services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Joinville Santa Catarina remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your IT support is proactive rather than reactive. By uncovering possible problems before they expand into network outages, proactive monitoring can avoid stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks based on a variety of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Joinville Santa Catarina, Progent's online network support specialists are ready to provide professional and cost-effective system help the moment your company has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Joinville company relies on a regular independent consultant or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to deal with sudden system crises or especially complicated integration problems.
Advantages of Progent's IT Support for Organizations in Joinville Santa Catarina
Progent's remote support services enable your Joinville organization to experience the benefits of on-call, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your local support resources
With most organizations in Joinville Santa Catarina, nearby network service resources, whether represented by freelance consultants or an internal IT staff, can handle typical technical problems. On the other hand, major troubles can strike when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual service personnel. In these cases, Progent's online support specialists give you an easy, fast, and economical way to supplement your regular help and to transfer valuable information to improve your capability to resolve future problems in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller businesses often depend on individual freelance service providers. Although independent consultants have less internal costs than larger support companies and can often charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your business expands, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system stays up and running.
- Create a Scalable Foundation for Seamless Growth
Businesses often begin with an information architecture implemented on a modest budget. Without a proper framework, band-aid fixes can get thrown on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These poorly built systems require careful analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can provide the stable foundation to handle critical business demands and simplify future growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller companies need guidance and technical training to navigate through an ever more complicated maze of technology alternatives capable of promoting business growth and improving productivity. These companies do not need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be forced to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each customer. The discipline of detailing and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.