Immediate Online Troubleshooting for Joinville Santa Catarina IT Networks
For businesses located in Joinville Santa Catarina, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts provide excellent value because they possess the real-world experience and are equipped with the advanced tools required to resolve most network problems quickly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple model for billing save you from scenarios where quick repairs manage to end up as major invoices. Progent's penchant for disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies that permit the highest level of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to link to your network without compromising system security.
Progent's powerful customer support database system maintains extensive histories for all service that Progent's customers have received. Progent's team service personnel have access to the specifics of assistance delivered to every Progent customer by every engineer. This history of problems and solutions is structured as a quickly searchable proprietary knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up other vast technical databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can arrive at the best resolutions quickly.
Online support services available from Progent to clients in Joinville Santa Catarina include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service experts can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop support services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for networking professionals, and validates a person's networking skills at the expert level. Cisco CCIEs know how to handle the most challenging problems encountered in network infrastructure design, deployment, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of state-of-the-art on-line support tools to perform quick, safe, and affordable diagnosis and remediation.
Joinville Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Joinville metro area.
Progent locations in Joinville Metro
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure appliances by delivering services such as:
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can improve the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent include: thorough information security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent offers expert remote consulting to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of information technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help analyzing problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Joinville Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk team of seasoned network professionals provides your computer users in Joinville Santa Catarina fast assistance from an effective network service resource with extensive background delivering phone support and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a solid driver of company efficiency, and Progent's goal is to fix instead of just document technical issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth engineering expertise and education in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Joinville Santa Catarina online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they cause downtime, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by a variety of operating systems.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Joinville Santa Catarina, Progent's online network support specialists can provide professional and cost-effective system support the instant your organization requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.
Even if your Joinville office relies on a local independent consultant or employs an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to address sudden network crises or particularly challenging integration problems.
Details of Progent's Online Network Services for Joinville Santa Catarina
Progent's online support, remote troubleshooting, system security consulting, and network administration services give companies in Joinville Santa Catarina unparalleled leverage for your support investment. Whether you need occasional phone support and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your company world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Joinville Santa Catarina and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone help and imposes no monthly retainer for support services delivered during normal working hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services include system integration, MS Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise in critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP Consulting and Customization
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Programming
MySQL DBA Services and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for network generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that address the specific needs of your business.
- State of the Art Online Connectivity Tools
Protected online access permits Progent's support experts to see precisely what your customers see. This makes it possible to find fast fixes to problems that might otherwise require an expensive personal service call. Cutting-edge online connectivity tools and expert engineers together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT expertise, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the forefront of IT support, performing a wide variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.