For small companies in Joinville Santa Catarina, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network problems quickly. This reduces direct expenses since service calls take up a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly results in your company conserving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized technologies and field-tested processes which promote the highest level of efficiency for remote help and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your company's network without violating corporate security.
Progent's highly evolved service reporting system maintains comprehensive documentation of all support that Progent's clients have received. Progent's authorized service personnel have access to the history of all help delivered to every client by every consultant. This database of anomalies and solutions is organized as a readily searchable internal database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Joinville Santa Catarina or to find out more about Progent's phone support options, call Progent at
Online Network Support Services Provided by Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to handle virtually any emergency that may take place in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to clients with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to companies in Joinville include:
Progent's UNIX and Linux support engineers can provide urgent phone-based help for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Progent in addition can deliver a wide range of remote PC desktop services including Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk Call Center software products to handle the special requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Joinville Santa Catarina fast communication with a large support resource with years of background offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a significant enabler of company efficiency, and Progent's policy is to fix instead of merely annotate technical problems.
Progent's Mac professionals can support the artistic aspect of Apple Mac systems by delivering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Joinville Santa Catarina online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they grow into crashes, remote monitoring can ward off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a combination of platforms.
Joinville Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Joinville metro area.
City | Address | Phone | Link |
Joinville | R. Dona Francisca, 364, Centro Joinville, SC 89201-250 Brazil |
+55 (47) 3842 0129 | Joinville Network Support Services |