For small businesses located in Joinville Santa Catarina, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support services represent exceptional leverage because they have the real-world experience and the sophisticated tools to solve most information system issues rapidly. This lowers direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for dealing with technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a collection of customized technologies and proven processes which promote the highest level of effectiveness for online technical support and troubleshooting for small company IT networks. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to interface to your computer system remotely without violating corporate security.
Progent's advanced customer support database application stores comprehensive histories for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services provided to each client by every engineer. This history of anomalies and responses is organized as a quickly retrievable proprietary database that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional vast technical support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts can arrive at the best resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Joinville Santa Catarina or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote support engineers offer advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to address almost any crisis likely to occur in a small business information system. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to businesses with mixed-operating system networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online services Offered by Progent to clients in Joinville include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy management, and migration from older applications to current Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure consultants, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with the most complex challenges occurring in network planning, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their deep experience permits them to resolve even the most intractable problems rapidly. In many cases, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes.
Few service providers make CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive urgent help for complex network issues that are impacting business efficiency but are outside the scope of your ordinary IT maintenance group or consultant. Progent's CCIE engineers can connect to your network by means of sophisticated on-line troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of online desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM and CISSP security engineers offer a variety of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recover rapidly after a serious breach. Security consulting services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies often need. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Joinville Santa Catarina Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the budget to create an internal Call Center but who require quick response from a dependable Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk application software to handle the unique requirements of your corporation, or providing occasional online staff to supplement your internal Help Desk Call Center group to handle unusually busy situations such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran network experts gives your customers in Joinville Santa Catarina fast contact with an efficient technical support resource with substantial background delivering phone consulting and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a key enabler of company productivity, and Progent's aim is to solve and not simply record network issues.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Office Project, Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can promote the imaginative aspect of Apple Mac environments by delivering phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Joinville Santa Catarina online computer system monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing possible problems before they evolve into network outages, proactive monitoring can head off disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a mix of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
Joinville Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Joinville metro area.
Progent locations in Joinville Metro