For small companies in Joinville Santa Catarina, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network problems quickly. This reduces direct expenses since service calls take up a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly results in your company conserving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized technologies and field-tested processes which promote the highest level of efficiency for remote help and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your company's network without violating corporate security.
Progent's highly evolved service reporting system maintains comprehensive documentation of all support that Progent's clients have received. Progent's authorized service personnel have access to the history of all help delivered to every client by every consultant. This database of anomalies and solutions is organized as a readily searchable internal database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Joinville Santa Catarina or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to handle virtually any emergency that may take place in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to clients with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to companies in Joinville include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology including system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from older systems to the latest Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and indicates an individual's networking knowledge at the master level. Cisco CCIEs can resolve the most difficult problems occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to resolve even the most complex problems quickly. In common instances, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can get timely support for complex network infrastructure issues that are crippling worker efficiency but are beyond the scope of your ordinary network service personnel. Progent's Cisco CCIE engineers can interface to your network using sophisticated on-line support technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote PC desktop services including Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recover rapidly following a serious breach. Security support services available from Progent cover thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Joinville Santa Catarina Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center service options for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for small businesses who don't have the budget to support an internal Call Center but who need quick communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk Call Center software products to handle the special requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Joinville Santa Catarina fast communication with a large support resource with years of background offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a significant enabler of company efficiency, and Progent's policy is to fix instead of merely annotate technical problems.
Applications Support: Education, Development, and Integration
Progent's Applications Experts Team offers phone-based advanced engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To find out more on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can support the artistic aspect of Apple Mac systems by delivering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Joinville Santa Catarina online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they grow into crashes, remote monitoring can ward off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a combination of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Joinville Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Joinville metro area.
Progent locations in Joinville Metro