Fast and Affordable Online Technical Support for Joinville Santa Catarina Networks
Urgent Remote Help for Joinville NetworksFor organizations in Joinville Santa Catarina, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve most network problems rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in incidental costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to end up as large tabs. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which permit the highest degree of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to link to your company's network remotely without violating corporate security.

Progent's advanced customer support reporting system maintains comprehensive histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of all help rendered to every Progent client by every Progent engineer. This database of anomalies and responses is structured as a quickly exploitable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft open up additional massive support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online consulting experts can come up with optimal resolutions quickly.

Online support services offered by Progent to customers in Joinville Santa Catarina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network experts provides your computer users in Joinville Santa Catarina rapid contact with a large technical support resource with extensive background providing telephone-based support and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's policy is to solve rather than simply track network problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Joinville Santa Catarina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By spotting looming issues before they result in crashes, system monitoring can avoid stressful and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of OS platforms.
How Your Joinville Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Joinville Santa Catarina, Progent's phone-based network support specialists can provide professional and cost-effective system support the moment your organization needs it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Joinville office has a regular independent consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to deal with unexpected system emergencies or particularly complex integration problems.

Features of Progent's Remote Computer Support for Joinville Santa Catarina
Progent's online support, Internet-based repair, system security consulting, and system administration services offer businesses in Joinville Santa Catarina the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to every client. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



An index of content::


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    Progent's Microsoft and Cisco-certified consulting engineers can assist you to determine the value of Exchange Server 2010 for your company and can help your IT staff to design and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will provide fast return on investment by increasing your workers' efficiency, cutting the expense of equipment and support, simplifying management, and consolidating your vital communications technologies.

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    Progent's Citrix-accredited engineers can help you to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can assist your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also analyze your existing Citrix technology deployment and help you to enhance resource utilization, performance, security and compliance, uptime, and recoverability.

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    Progent can assist small and medium-size organizations to configure IP voice platforms to give their at-home workers the benefit of transparent extensions of the corporate phone infrastructure.

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    Progent provides customized remote instruction for a range of client apps and operating systems such as Microsoft Office Excel, Word, PowerPoint and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the advantages of traditional physical classroom instruction, such as instant communication between students and teachers, but eliminates the costs of transportation and the challenge of attempting to synchronize the availability of many trainees. Offered to single students or classes of any size, Progent's virtual instruction allows the instructor to conduct the seminar from an online office while the clients can be spread across a campus or all over the country. Virtual education deploys powerful learning tools like virtual white boards, electronic hand-raising, and collaborative applications. Classes can be short and targeted to specific topics or extended in time and wider in coverage.

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    Progent can assist you in all facets of your migration to Exchange Server 2016 such as designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, mailbox databases and log files; configuring HLB for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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    Progent's Microsoft-certified consultants can help you analyze the potential advantages of Hyper-V-based virtualization for your company, perform pilot installations to validate Hyper-V's compatibility with your line-of-business applications, evaluate your network infrastructure for optimal performance with virtualization solutions, help you in migrating to Windows Server 2008 and configuring Hyper-V, train your IT staff to track and administer Hyper-V, offer expert consulting support for improving the security of your virtual servers, establish and validate business continuity procedures that maximize system uptime, and provide continuing consulting and maintenance including low-cost online troubleshooting and turn-key Help Desk outsourcing.

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    Progent's Meraki wireless AP consultants provide remote and on-premises support services to assist organizations of all sizes to plan, install, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers the same access, performance, security, ease of management and uptime for wired and Wi-Fi users irrespective of their location or computing device.

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    Progent offers customers the services of consultants who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that customers have the right to know that their computer support professionals have accredited training plus broad practical experience so that Progent's customers can engage Progent's support with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially better vendor assistance than is offered to non-certified service providers, enabling Progent to deliver clients a better class of computer service. In other cases, major credentials such as CISA or ISSAP for IT security can help enterprise customers to show compliance with regulatory requirements by engaging the services of accredited industry experts.

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    Progent provides national online help and troubleshooting services for businesses that run Apple Mac OS X networks or whose information systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's experts offer Mac users a variety of services including desktop assistance, upgrading to the latest edition of Mac OS X from earlier editions of Apple macOS and OS X, plus help with Apple macOS and OS X applications. Progent can also help you with iPhone and Apple iPad support, or moving to Apple's iCloud. Remote IT help provides maximum return for your information technology budget by extending user productivity and limiting the time charged for computer repair services. Advanced online access utilities and experienced technicians and consultants combine to enable Progent to solve the majority of IT issues without wasting time and expense by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM certified security professionals to assist with the most challenging system issues.

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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, integrate, tune, manage and debug firewall solutions built on Cisco ASA firewalls with Firepower Services.

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    Progent's Microsoft consultants can provide cost-effective remote support and development services to assist your business to plan, implement, manage, and troubleshoot SharePoint 2010 environments that can involve web sites able to function as portals, extranets, document management applications, blogs, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other tools to promote and enhance information sharing. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's popular office productivity programs like Excel, Word, PowerPoint, and Project. Progent can help you to migrate from previous versions of SharePoint or adapt a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.

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    Office 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and other email infrastructure to lower hardware expense and administrative hassle. You can use Office 365 Exchange Online to run all your mailboxes, or you can run a hybrid architecture that incorporates both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote technical support to help your small businesses to evaluate the benefits of Office 365 Exchange Online, plan a solution that makes sense for your functional requirements and budget, carry out a non-disruptive move from your current Exchange organization to one that incorporates Exchange Online, train your management staff and users, and deliver ongoing consulting and troubleshooting.

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    Windows Server 2008 R2 features high levels of speed, protection, availability, scalability, and flexibility that improve productivity of on-site, branch office, and mobile users. Progent's network professionals can deliver cost-effective online engineering, troubleshooting, and education services to assist your company to plan, implement, and manage Windows Server 2008 R2 to add substantial business value to your information system.

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    Progent can assist small and mid-size companies to design, install, test and troubleshoot backup/recovery systems for telecommuters.

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    Progent's Microsoft-certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management staff, develop an enterprise-wide security strategy, automate network administration, help with application development, and build and test a disaster recovery/business continuity plan.

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    Progent's background providing Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to create custom mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you design reports that let you track your business more thoroughly, turning uncooked data into useful insights into your company and customers.

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    Progent's Microsoft-certified Windows 2000 Server consultants offer network help and IT consulting services for the entire family of .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and troubleshooting services include system planning, installation, project management, on-site and remote technical support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent offers three essential types of Contact Center support including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts offers your clients easy access to a dependable support resource with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive reputation as a solid contributor to company performance. Progent's goal is to fix rather than merely report problems.

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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.

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    Progent's certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security solutions for IT networks with many sites, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small business design and implement a configuration of ISA Server 2004 that meets your information security requirements without limiting your network.

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    Microsoft allows you to create seamless hybrid networks that integrate Office 365 and on-premises Exchange systems. This allows you to have specific Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is carried out on time and within budget.

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    Microsoft SQL Server 2008 offers powerful, standardized tools to IT professionals as well as to information workers, lessening the difficulty of designing, integrating, administering, and accessing company data and analytical programs in environments ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2008 require a network consultant with real-world experience and wide knowledge in planning and deploying data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner and more secure Active Directory implementation. Both versions also provide the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime.

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