Fast and Affordable Online Technical Support for Joinville Santa Catarina Networks
For organizations in Joinville Santa Catarina, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve most network problems rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in incidental costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to end up as large tabs. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which permit the highest degree of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to link to your company's network remotely without violating corporate security.
Progent's advanced customer support reporting system maintains comprehensive histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of all help rendered to every Progent client by every Progent engineer. This database of anomalies and responses is structured as a quickly exploitable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft open up additional massive support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online consulting experts can come up with optimal resolutions quickly.
Online support services offered by Progent to customers in Joinville Santa Catarina include:
Certified MS Windows Experts
Progent's Microsoft-premier online service engineers can provide computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates an individual's networking knowledge at the master level. Cisco-qualified CCIEs can deal with even the most challenging challenges surrounding network design, integration, administration, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to resolve problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your computer system via advanced remote support tools in order to provide quick, secure, and economical diagnosis and remediation.
Joinville Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Joinville metro area.
Progent locations in Joinville Metro
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of networking appliances. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to bolster the immunity of your Windows, macOS and OS X, or Linux network against assaults or assist your business to clean up quickly following a serious breach. Security support services available from Progent include: thorough information security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Joinville Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk staff of experienced network experts provides your computer users in Joinville Santa Catarina rapid contact with a large technical support resource with extensive background providing telephone-based support and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's policy is to solve rather than simply track network problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Joinville Santa Catarina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By spotting looming issues before they result in crashes, system monitoring can avoid stressful and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of OS platforms.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Joinville Santa Catarina, Progent's phone-based network support specialists can provide professional and cost-effective system support the moment your organization needs it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Joinville office has a regular independent consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to deal with unexpected system emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Support for Joinville Santa Catarina
Progent's online support, Internet-based repair, system security consulting, and system administration services offer businesses in Joinville Santa Catarina the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Joinville Santa Catarina and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone help and imposes no ongoing subscription fee for services delivered during regular working hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers access to on-staff professionals with skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that match the special needs of your company.
- Advanced Remote Access Software
Secure online access allows Progent's support experts to observe exactly what your users see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive personal visit. Effective remote connectivity tools and experienced technicians combine to enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to every client. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.