Fast Remote Support for Joinville Santa Catarina Computer Networks
For companies in Joinville Santa Catarina, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology required to solve the majority of network issues rapidly. This lowers immediate expenses since solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's billing model for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online service firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor repairs manage to end up as major bills. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to communicate with your computer system without compromising corporate security.
Progent's powerful customer support database application includes detailed documentation of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by any Progent engineer. This history of problems and resolutions is organized as a readily exploitable internal database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' in-house engineering staff so Progent's remote service specialists can find the best resolutions in the least time.
Remote technical support services available from Progent to customers in Joinville Santa Catarina include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and validates a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most challenging issues surrounding network design, installation, administration, compliance, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience permits them to solve problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment via sophisticated on-line support technology in order to perform quick, secure, and economical diagnosis and remediation.
Joinville Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Joinville metro area.
Progent locations in Joinville Metro
Progent's Cisco CCIEs offer help for all of Cisco's industry-leading family of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection services that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recover quickly following a serious breach. Security support services offered by Progent cover comprehensive information security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile access; defending your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a broad spectrum of information technologies including network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent online help diagnosing problems within UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Joinville Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or improving your current organization, identifying or customizing Help Desk Call Center software to handle the special demands of your corporation, or providing temporary online staff to work with your in-house Call Center group to deal with demanding events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of veteran network experts offers your workers in Joinville Santa Catarina rapid access to a reliable technical support resource with substantial background offering phone consulting and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a significant contributor to business success, and Progent's aim is to resolve rather than just annotate technical problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply phone-based professional engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Joinville Santa Catarina remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so your computer maintenance is proactive rather than reactive. By exposing potential problems before they grow into network outages, proactive monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that support multiple platforms.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Joinville Santa Catarina, Progent's online network support specialists are ready to provide effective and economical system support whenever your company needs it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Joinville office relies on a local freelance consultant or maintains a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to resolve unexpected network emergencies or especially challenging integration problems.
Features of Progent's Online Computer Services for Joinville Santa Catarina
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Joinville Santa Catarina unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can provide your office world class network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Joinville Santa Catarina and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a per-minute basis, so you are charged only for the services you use. Progent has no minimum fee for online support and imposes no ongoing retainer for services delivered during regular working hours. This saves you from facing big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Management Support and Software Programming
Amazon MWS Software Integration
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that fit the special needs of your company.
- Advanced Online Access Tools
Protected remote access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise demand a costly personal service call. Effective remote connectivity software and experienced engineers combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for Maximum Network Availability
For offices with vital applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers require instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to every client. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.