Fast, Affordable Online Computer Network Troubleshooting for Joliet, Illinois Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality IT support to clients with small-company budgets. Progent has developed a powerful support system that features a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting technology, a large pool of consultants accredited in a broad array of technical disciplines, a Call Center operational model that maximizes efficiency and guarantees follow-up, a global team of on-line troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to help your business to design and implement your cloud strategy.

Key Products and Technologies Supported by Progent for Businesses in Joliet, Illinois
Progent's team of world-class support professionals provides assistance for virtually all facets of network technology deployed by companies of all sizes. Technologies served by Progent in Joliet include:

Service Delivery Alternatives Available for Joliet, Illinois Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Service Model ensures fast support, comprehensive activity documentation, dependable follow-up, and tight expense control for an array of network support delivery options that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix network problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle the majority of network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's online network support services.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for in-person service calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Help Desk Services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, high availability it system design, server virtualization strategies, plus integration, programming and support for business programs such as financials, ERP, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and massive software migrations, extended projects such as business analytics application development and customization, relational database software development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL to provide small companies with greater levels of reliability, security, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small organization's production servers in a setting that not only provides the top level of dependability and extensibility but that is in addition easy for clients to migrate to a different service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow small businesses with mixed networks to save dramatically on the expense of hardware, system support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the multi- platform and loosely standardized environments common with small businesses, and retains control of the software in the customer's possession so that moving to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network information protection and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful array of advantages to organizations wishing to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of network support, performing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for solving real-world IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for fast solutions. An additional benefit of granular pricing is that customers will be less tempted to allow less critical problems to stay unaddressed until they become big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to every client. The practice of documenting and organizing service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Joliet, Illinois company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Active Directory Support Services

Windows Active Directory requires extensive field experience to integrate optimally across an enterprise. Progentís Microsoft Premier consultants are experts in planning, integrating, and maintaining sophisticated Microsoft Enterprise Active Directory installations. Progentís fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, dealing with residual beta version configuration objects in production Active Directory systems, and fixing unsuccessful configurations of Active Directory and Active Directory-associated applications.

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Progent's Microsoft certified consultants can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business goals.

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Microsoft Lync Server 2013, rebranded Skype for Business, allows organizations of all sizes to build a centrally managed and secure communications environment that supports a BYOD computing model with IM, presence, audio/video and web conferencing with app sharing, and both IP and PSTN calling enabled for a wide range of desktop and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts and system architects can assist your company to assess the advantages of Lync Server 2013, create an in-house, cloud-based (via Lync Online) or hybrid topology appropriate for your current and long-term plans, implement Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with key Office and Office 365 applications such as Outlook clients and PowerPoint.

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Progent's certified consultants can assist your company to test Microsoft Windows 7 to verify application and driver compatibility and to check its speed and stability running with your applications. Progent's consultants can also help you to evaluate the likely strategic benefits of adopting Microsoft Windows 7. If Windows 7 makes sense for your business, Progent can help you to design and implement a smooth upgrade to Microsoft Windows 7 from a your current version of Windows.

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MySQL migration Consulting Services

Progent can provide affordable remote access to an Oracle MySQL administrator or application programmer and can help businesses of all sizes to integrate and maintain MySQL in a reliable IT infrastructure that offers advanced performance, scalability, and protection. Progent also has experience helping businesses port applications from an Oracle environment to MySQL.

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Network Engineer for SRST
Professionals for IP phones

Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, formerly named CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications like Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco SRST solutions for high availability.

Cisco Online Support Services in Coconut Grove Cisco Server Migration Specialists
Check Point Power-1 Firewall Compliance Audit
IT Services for Check Point VPN-1

Progent's Check Point experts can help you select and configure Check Point Firewall/VPN utilities and hardware based on Check Point's technology to provide an affordable and efficient security solution for your information network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and offer a central stop for on-going network support, maintenance, education, and consulting services.

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Windows 2003 Server Network Consulting
Professionals for Windows Server 2016

The complexity and integration demands of Microsoft Windows Servers requires a network consulting team with hands-on expertise and broad knowledge in planning and building cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progentís IT services can help you with planning, deploying, managing, and troubleshooting Windows Server systems that maximize the productivity of your IT system. Progentís consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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Postini Technology Consulting

E-Mail Guard is Progent's affordable anti-spam and virus defense service that offers small businesses world-class protection against spam, viruses, directory harvesting, and other forms of e-mail-based assaults on IT systems. E-Mail Guard is based on Postini's perimeter management technology, a full library of web-based anti-spam and virus defense services that stop email attacks before they can penetrate the network firewall. Perimeter Manager also allows administrators track and control their email systems, regardless of server platform, hardware technology, or geographic location.

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Example Application for MOM 2005
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Before Progentís Microsoft Operations Manager solution, network issues were handled reactively, after users were impacted by them. With the benefit of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent can now fix network problems before they becomes critical enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve potential problems before customers know that the problems are there. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small company networks enterprise-class reliability, safety and performance.

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Support and Help for Small Business Server 2008

Microsoft Small Business Server is a low-cost suite of server products that offers the foundation for a powerful but manageable IT network. The IT sophistication of the Microsoft .NET components included with Microsoft Small Business Server requires a computer consultant with hands-on experience planning and building seamless, comprehensive business network environments. Progent's Small Business Server consultants have an average of more than 10 years of background supporting computer networks built on Microsoft platforms. This experience assures you results in deploying, managing, and maintaining network environments that incorporate the Small Business Server package of servers and applications.

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The service background of Progent's certified Windows Server consulting team, with an average of over 11 years of work in Microsoft technology, ensures you success in identifying the edition and set up of Windows 2003 Server that matches most closely with your business goals. Progent can also assist you with planning, installing, administering and troubleshooting sophisticated IT solutions powered by Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Windows NT.

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Progent's Mac networking engineers can assist you with a wide range of network foundation areas such as system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as VoIP and high-speed wireless networking. For company networks based solely on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to deal with the complexity of designing, integrating, and maintaining a system architecture that is robust, secure, efficient and supportive of your corporate goals. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN systems. Progent can also give you access to skilled experts to help you with Cisco routers and switches.

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Progent offers small businesses a pair of low-cost network security evaluation scanning packages that provide, at a set fee, remotely managed scans of your security profile which are analyzed by expert information security engineers who interpret the data collected by the remote scan, deliver objective evaluations of your existing network security, and make recommendations for improvements. Progent has developed two non-overlapping network security inventory scanning packages for external and internal security testing that are priced to fit the budgetary realities of small companies while offering enterprise-class assessments of your IT network's vulnerability to attack.

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Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest degree of availability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management options are built upon mature virtualization techniques that allow small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

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Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and rollout plans, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT management team, develop an enterprise-wide security plan, streamline IT management, help with creating applications, and build and validate a DR/BC plan.

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Microsoft Lync Server 2013, now called Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, web conferencing with app sharing, and both IP and PSTN telephony enabled for a broad assortment of stationary PCs and handheld devices. Progent's certified Lync 2013 consultants and system architects can assist you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid topology suitable for your current and future goals, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your management team and end users. Progent offers expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync 2013 with key Office and Office 365 apps including Outlook and PowerPoint.

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Even if your business has a minimal computer services staff and a modest IT budget, your information network can still feature the same high availability and responsiveness that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT consultants, the latest system management software for 24x7 monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your vital business applications and hardware operating.

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Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

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Altaro VM Backup offers small and mid-size organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also enables cost-effective cloud backup to Azure Block Blob storage. Top features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level recovery capability for specific files and emails, extensive support for Windows CSV and for VMware vCenter for managing large-scale environments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad array of services to help you to design, deploy, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup.

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Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids network downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Exchange Server 2007 support, repair, and design services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange Server 2007.

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VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.

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Progentís Microsoft-certified consultants can help you to enhance your servers and/or desktops from 32 bits to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit processing, plan an efficient migration process that reduces operational disruptions, and deliver inexpensive, expert online help to assist your organization to install 64-bit software and application software on your existing hardware.

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Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Small businesses who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.

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SharePoint Server 2010 Consulting
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Progent's Microsoft engineers can provide cost-effective remote technical support and programming services to help you to design, implement, administer, and troubleshoot SharePoint 2010 installations that can include web pages able to function as portals, extranets, document and media management applications, blogs, data warehouses, business information systems, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and enhance collaboration. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar desktop programs including Office Excel, Word, PowerPoint, and Project. Progent can help you to migrate from earlier versions of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

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Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your network for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support staff, create an enterprise-wide security plan, automate IT management, help with application development, and build and test a DR/BC plan.

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Citrix has developed a comprehensive line of platforms that deliver advanced manageability, expandability, and responsiveness for virtualizing servers and for centralized delivery of Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help you to assess the strategic benefits of Citrix virtualization products and can help you design, validate, implement, troubleshoot, and support Citrix virtualization platforms.

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Progent can provide the expertise of Microsoft-certified engineers and seasoned database application programmers, DBAs, project management experts, network infrastructure architects, disaster recovery/business continuity specialists, and certified security professionals to help your business to evaluate the likely advantages of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and define a cost-effective and secure network infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

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Application Publishing with ISA Server 2006 provides more protection of intranet applications while supporting increased productivity by making these resources accessible to authorized remote users. ISA Server 2006 can protect business applications, services, and data across all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server consultants can help you design, deploy, set up, and maintain Internet Security and Acceleration Server 2006 on your system so that your company achieves a highly functional and affordable balance of security, convenience, and speed.

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Progent's CISSP-certified network security experts can help organizations of all sizes with any facet of IT security. Progent can help implement efficient security systems that guard a small business against advanced malware attacks or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile clients sharing network resources distributed over a mix of physical datacenters and public and private clouds.

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Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create custom line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting services can help you create reports that let you analyze your business more thoroughly, transforming uncooked information into useful insights into your company and customers.

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Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues.

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Progent can help businesses of any size to follow best practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help you to move from an older edition of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem so you realize the highest possible return on investment.

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Besides providing access to Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, upgrade support, and one-on-one or group webinar training tailored to address your particular needs. Progent's experts also can help you integrate and support a secure, reliable network foundation to support your ERP, MRP and accounting applications.

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Small to middle size companies can now get all the advantages of Operations Manager and also have fast access to Progentís Microsoft certified IT consulting experts. With Progent's affordably priced network support packages, mid-size organizations can select a simple co-sourcing package built around System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager to offer small and midsize company information systems world-class availability, security and performance.

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Progent's Cisco-certified IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM applications like Cisco Unified CM IM and Presence Jabber, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, installing ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco SRST systems for survivability.

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Progent's Cisco-certified CCIE network engineers can help your company to maintain your current PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, tune, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

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Progent offers consulting for security auditing packages including Microsoft Baseline Security Analyzer for running a set of automatic network auditing scans to uncover potential security gaps. Progent has broad experience with security analysis tools and can help you to make sense of audit reports and respond appropriately. Progent can show you how to build security into your business operations, install auditing applications, plan and implement a protected system environment, and recommend procedures to optimize the security of your IT system. Progent's security engineers are ready to assist you to configure a firewall, implement secure remote access to email and business applications, and install virtual private network. Progent's certified security engineers can test the security of web software and can run comprehensive security assessments of company-wide security to determine your company's compliance with key international security standards such as HIPAA, NIST, and ISO 17799.

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Cisco's security and offsite access solutions for small to mid-size companies offer a full range of manageable security hardware and software to let you protect your entire information system. Cisco's Virtual Private Network line includes routers and switches, firewalls, and VPN solutions. Progent's expert consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your business objectives.

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Progentís IT outsourcing packages offer affordable network support for medium-size companies. Whether it includes designing system architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or building an on-line business application, outsourcing your IT technical services can reduce costs and minimize risks, allowing IT support expenses to increase in a more linear and controlled fashion than is feasible by assembling a large, knowledgeable internal IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and robust system architecture for your vital Windows-powered business software including Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.

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Progent delivers the services of Microsoft and Cisco-Premier network support professionals to offer clients economical alternatives to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to nationwide enterprises, Progent's expert engineers can help you enhance your information system's e-mail infrastructure, protection, availability, performance, and IT administration.

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Progent's ProSight Virtual hosting services offer small companies a range of advantages including lower capital expenditures, reductions in operational costs, improved executive focus, enterprise-class security, enhanced availability, and business continuity.

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Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and repairing System Center Operations Manager environments and can provide organizations of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.

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Progentís Microsoft certified experts provide a variety of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and business analysis tool based, like all Microsoft accounting tools, on the expandable and familiar foundation of Windows technology. Dynamics GP offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and configure, and with its modular approach you can license only the functions you currently require, with the ability to expand users and enlarge functionality when necessary. Progentís Dynamics GP/Great Plains support engineers can show you how to deploy, configure and manage the current release of Dynamics GP or upgrade smoothly from an earlier edition.

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Progentís Microsoft certified consultants offer small and mid-size companies enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to install critical software rapidly and automatically to appropriate workers, reduce software costs and adhere to licensing agreements by understanding usage profiles, improve Windows security by improving your awareness of vulnerability and by delivering targeted updates, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the administrative capabilities incorporated into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch control, and asset tracking management including program and appliance inventory.

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Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to every customer. The practice of documenting and archiving support records allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

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Progent provides nationwide urgent help and consulting services for businesses who operate environments based on variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Remote technical support offers optimum leverage for your IT budget by protecting client productivity and limiting the time charged for network repair services. Advanced online support utilities and experienced technicians and engineers allow Progent to solve the majority of network issues without wasting time and money by traveling to your location. In the vast majority of cases your IT issues can be dealt with over the phone or via a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP premier security professionals to assist you with the most difficult network issues.

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Progentís wireless professionals can help small organizations design, select, evaluate, install and maintain protected building-to-building wireless bridging products that integrate transparently into your existing network while providing a degree of protection that equals or exceeds wireline connections. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you identify and install the wireless connectivity technology that match your company requirements.

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For small and midsize organizations, network security and regulatory compliance is too complex to stay ahead of yet too dangerous to ignore. The largest biggest institutions have been breached, and the leading cloud service providers have occasionally been taken down. It looks as though there's no place to hide. Progent makes it affordable for small and midsize companies to implement vital security projects effectively by providing the benefit of billed time to the nearest minute without any minimum billing for online help. You have access to a seasoned information expert to deliver precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any level of network security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a complete security strategy.

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Cisco has developed a full product line of routers that includes appliances built to provide the security, performance, and reliability demanded by organizations from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS operating system, including the Cisco 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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Progentís IT outsourcing packages provide affordable network consulting for mid-size businesses. Whether it includes planning network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or developing a web-based business application, outsourcing your IT technical services can reduce expenses and minimize uncertainties, permitting IT support budgets to grow in a more linear and manageable manner than is possible by assembling a bulky, knowledgeable internal network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and highly available network foundation for your vital Windows-based business software including Windows 2008, Exchange Server 2007, and Microsoft SQL Server.

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Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a redesigned structure. These improvements affect key IT areas such as manageability, high availability (HA), security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective test and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing online consulting and management services for Exchange 2013.

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If you are a network consultant with system support expertise, joining Progent and working for our clients will expand your abilities via interaction with our staff of mutually supportive, world-class consultants. Progent's focus on providing IT consulting and technical help to small and midsize businesses will give you the opportunity to consult in depth with business leaders and contribute significantly to the growth of dynamic companies. Also, Our virtual office environment provides the most advanced tools for remote support and wireless access to allow you to deliver fast solutions when you take on mission-critical issues.

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Progent offers the part-time assistance of a veteran CIO to offer strategic direction to help your company pick and support network solutions appropriate for your current needs and that can be a firm basis for your future growth. Progent's part-time CIO services provide financial leverage to companies trying to maximize the benefits from their IT expenditures but who are unable or unwilling to take on one more high-level manager to their full-time staff. Because Progent is vendor-neutral, with a large team of engineers certified to maintain all major operating systems and networking technologies plus a wide selection and application software, Progent is in an ideal position to provide objective advice as well as advanced technical help for building and maintaining information systems that fit the special requirements of your organization.

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Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test environments and rollout strategies, optimize your network for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management staff, create an enterprise-wide security plan, automate IT management, help with application development, and generate and validate a disaster recovery/business continuity plan.

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Juniper Networks Firewall Network Security Consultant
Network Security Auditor for Juniper Networks VPN

Progent's Juniper-authorized network consultants can assist you to design and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and migrate efficiently from discontinued products to current releases. Progent's Junos OS engineers can also offer expertise with Juniper's flagship network operating system to help you to streamline the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you manage networks that include a mix of Juniper's OS platforms.

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