Affordable Computer Help from Microsoft Qualified Consultants for Companies in Joliet, IL
By offering world-class support whenever you require it, making available specialized knowledge for key applications, offering high-value services such as virtual server hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your It system and reduce service expenses. Progent understands that network protection, reliability, and efficiency are just as critical to small businesses as to large enterprises but that small organizations don't have the economy of scale to spend aggressively in information technology and internal support groups. Progent's basic value proposition is that no network support organization can match Progent's ability to provide the IT support expertise your business requires when you need it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network support team. This can cut costs and minimize technical risks for big projects like software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to assist your business to plan and execute your cloud computing strategy.

Main Technical Areas Supported by Progent for Business Networks in Joliet, Illinois
Progent provides the services of certified experts for all aspects of information technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Options for Joliet, Illinois Businesses
Progent offers a variety of options for providing small businesses with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk operational structure familiar to big IT groups. Progent's Contact Center Support Model promotes fast response, thorough service documentation, reliable follow-through, and strict cost monitoring across a range of IT support delivery modes that include remote repairs, on-premises help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to address emergency network problems and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online network support services.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small and midsize companies the optimal solution: on-premises support technicians when you require them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business software programmers. The wait time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses who require prompt and dependable support from an online Help Desk with effective phone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize companies typically have limited IT budgets and can spare little executive bandwidth for handling network support, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business information systems stay up and running. Read more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop network consulting, virtualization solutions, plus integration, customization and support for small business software such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and major system upgrades, extended initiatives such as business analytics software development and customization, relational database software development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's servers in a setting that not only provides the top degree of availability and scalability but that is also convenient for clients to transfer to a different service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can support the mixed- platform and loosely standardized networks typical of small companies, and retains control of the licenses in the client's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for IT information protection and reporting.

The scope and size of Progent's engineering team offer a unique set of benefits to customers trying to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the forefront of network support, performing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for solving real-world network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates major invoices for quick repairs. Another benefit of granular invoicing is that clients will not be inclined to allow incipient issues to fester until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to each client. The discipline of documenting and archiving support records results in more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient. Learn more about Progent's knowledge transfer services.

How to Contact Progent
If your Joliet, Illinois company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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