Immediate, Low-cost Remote Computer Network Troubleshooting for Joliet, Illinois Small Companies
For over two decades, Progent has focused on delivering enterprise-quality IT support to clients who have small-business budgets. Progent has built a powerful service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial pool of consultants accredited in a broad array of technical practice areas, a Help Desk Call Center operational model that promotes efficiency and guarantees follow-up, a global team of remote support professionals, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects like application development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also offer access to accredited consultants to assist your company to design and execute your cloud strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Joliet, Illinois
Progent's nationwide team of world-class consultants offers help for all facets of information systems found in organizations of all sizes. Technologies supported by Progent in Joliet include:

Support Delivery Options Available for Joliet, Illinois Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing computer support is based on the Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive service records, dependable follow-through, and tight expense control for an array of network support delivery options that include online troubleshooting, onsite support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new customers to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's online computer support expertise.

  • On-site Support
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: hands-on support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details about why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all companies who need prompt and dependable access to an online Help Desk with effective telephone assistance, online repair tools, and enough technical depth for full problem escalation. Because smaller companies usually have tight information technology funds and can provide scant management bandwidth for handling IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that small business computer systems are always productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, non-stop network consulting, server virtualization strategies, plus configuration, customization and training for small business applications including financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including site moves and massive software upgrades, extended projects like business analytics application programming and customization, database software programming and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and MS SQL in order to provide small companies with higher levels of reliability, security, and recoverability than is possible using the class of internal data center that is achievable for most small companies. Since Progent utilizes the same facilities that support the gear of some of the world's biggest IT organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition simple for clients to transfer to another service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can support the multi- OS and loosely standardized environments typical of small companies, and retains control of the licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry standards and government mandates for network information security and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful array of benefits to companies trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, at the front lines of network support, executing a wide variety of technical projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for fixing real-world IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major bills for quick solutions. Another advantage of by-the-minute billing is that your company will not be inclined to permit less critical issues to fester until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by every consultant to every customer. The practice of documenting and organizing support records allows more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Joliet, Illinois company wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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