Expert Remote Support for Joliet, Illinois Small Business Computers from Certified Consultants
Small businesses have typically been ignored by major network support organizations. Many small businesses permit themselves to become overly reliant on freelance engineers or small support organizations who lack the size or broad skill sets to respond promptly or efficiently to network crises. Other small companies resort to giant service firms that employ technicians able to provide standardized fixes for common issues but who do not have the experience and versatility to deal with the diversity of environments and lack of standardization that characterizes small company information networks.

Progent's proven approach to delivering low-cost and effective technical service to small companies has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has provided remote support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing services to add to the skills of your internal IT service personnel. This can save money and help meet schedules for major projects like application development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Primary Practice Areas Supported by Progent for Office Networks in Joliet, Illinois
Progent provides the support of certified consultants for all facets of network technology deployed in small companies. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Joliet, Illinois Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, and IT administration. Progent's model for providing computer support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Service Model promotes fast response, comprehensive activity records, consistent follow-through, and tight expense control across an array of IT service delivery modes that include online repairs, on-premises support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and repair network problems without the cost or delay of in-person support calls. The background of Progent's network consultants allows them to resolve most IT issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information about Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: in-person support technicians when you need them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues. To learn more, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, visit Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with vital products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, high availability network engineering, virtualization strategies, plus configuration, programming and support for small business applications including accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and major system migrations, extended initiatives such as upgrading an older ERP system to a current MS Dynamics or Dynamics 365 solution, relational database software programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or emergency response such as data restoration and malware cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can assist small and mid-size businesses to plan, configure and debug the infrastructure for teleworkers. Areas of infrastructure where Progent's consultants offer support include safe and convenient VPN connections, VDI desktop software, router integration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure consulting services for at-home workers, visit network infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of availability and extensibility but that is also simple for customers to transfer to another service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support services to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Joliet, Illinois Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate IT support allow small companies to sidestep the problems related to over dependence on thinly staffed service organizations or freelance engineers.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT services, smaller companies often rely heavily on independent engineers. Although individual support providers have lower overhead than larger support organizations and can typically charge nominally smaller rates, freelancers are sometimes stretched to far to respond quickly to urgent network problems. If a freelance consultant is busy with another customer, ill, on travelling, or in training, the lack of backup staff may force your business to go without assistance during a crisis. As your small business expands, system downtime or difficulties with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can disappear quickly because of lower output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big engineering group to rely on for help requires them to train on the job while your business winds up with the costs for their continuing training.

  • Gain Access to Certified Professionals in Complex IT Issues
    Many smaller support organizations or freelance consultants who concentrate on small business network support are capable of delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complex IT infrastructures that have a variety of platforms, multiple offices, Voice over IP implementations, remote workers, interconnected financial and analytical software, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your small business because big-company environments are inherently complex, support issues demand in-depth understanding of in numerous technical areas, and achieving an acceptable level of stability, reliability, and protection calls for industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with a network implemented on a tight budget. Without a carefully designed architecture, a series of improvised fixes often get thrown onto of a marginal foundation. As a business evolves, stability and expandability issues can obstruct the productivity of the organization. Such environments need proper assessment, smart business planning, and in-depth expertise to migrate to an IT infrastructure that can provide the solid foundation to handle current business needs and support downstream growth.

  • Partner with Solution Providers, Not Product Vendors
    Smaller companies require guidance and education to navigate through an ever more complex array of IT alternatives available for enabling growth and enhancing productivity. Businesses do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to match technical services with the real interests of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being driven by the true requirements of a customer.

How to Contact Progent
If your Joliet, Illinois company needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response.

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    Progent's Cisco-certified CCIE networking experts can assist your business to configure, manage, update, optimize and debug Catalyst switches. Progent can also help you to harden the security of Catalyst switches and migrate smoothly from legacy switches to modern models.

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    Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises services to help you to design, deploy, manage and debug a modern backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.

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    Progent's UNIX family consulting experts offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that operate with Microsoft-based networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise provides you with an easy one-stop consulting firm to help you build and maintain a secure and robust cross-platform network and communications solution that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with replication to deliver fast, zero data loss disaster recovery between sites that are up to 185 miles (300km) apart. Progent's roster of veteran IT consultants can help your business to design, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering help with tasks such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to show compliance with information assurance standards and government requirements.

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    Progent's Microsoft-expert engineers can help you to update your desktops from 32 to 64 bits. Progent can assist your company to calculate the costs and benefits of upgrading to 64-bit PC desktop processing, plan an affordable upgrade process that minimizes business disruptions, and offer inexpensive, expert remote help to assist your organization to install 64-bit desktop operating systems and applications on your existing hardware.

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    For small organizations interested in Progent's network support outsourcing, consulting, or technical support offerings, call 800-993-9400 or send email to information@progent.com.


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