Immediate, Low-cost Remote Network Help for Joliet, Illinois Small Businesses
For more than two decades, Progent has focused on providing enterprise-class network support services to clients with small-company budgets. Progent has built a powerful service system that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote repair technology, a large pool of consultants certified in a broad array of technical practice areas, a Help Desk operational structure that maximizes responsiveness and ensures follow-through, a worldwide team of remote support professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for major projects like application design and development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited experts to assist your company to plan and implement a sensible cloud strategy.

Main Technical Areas Serviced by Progent for Joliet, Illinois Business Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco Certified CCIE networking consultants and Apple accredited consultants, Progent offers urgent assistance and low-cost online consulting to Joliet, IL small businesses for a broad array of information technologies including:

Service Delivery Options Available for Joliet, Illinois Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support services is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity records, reliable follow-up, and tight expense control across a range of network support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for new clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the optimal solution: hands-on support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems. For details, see Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, programming and training for business software including financials, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and major system upgrades, extended initiatives like business reporting application programming and customization, database software development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is feasible using the class of on-site data center that is achievable for most small and midsize businesses. Since Progent uses the same data centers that host the gear of many of the world's biggest IT companies, Progent can save you the expense of building and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly monitored, and systems are regularly backed up and available for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for clients to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit companies with mixed environments to save dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the multi- platform and non- standardized networks common with smaller companies, and retains control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Joliet, Illinois Small Businesses
Progent's size, depth of technical skill, and familiarity with enterprise network support enable small and midsize businesses to sidestep the problems associated with over dependence on thinly staffed support firms or independent consultants.

Teaming with Progent allows your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, small companies sometimes rely heavily on independent consultants. Though individual service engineers carry lower expenses than larger support firms and can afford to bill apparently lower fees, they are often too busy to respond quickly to urgent network problems. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the lack of backup staff may require your company to go without help in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large engineering team to fall back on for advice requires them to learn in place while your business ends up footing the bill for their ongoing education.

  • Have Access to Experts in Complex IT Solutions
    The majority of small support organizations or independent consultants specializing in small company IT support are capable of providing routine solutions but lack the seasoning to deal efficiently with complicated network infrastructures that have a variety of platforms, numerous offices, Voice over IP systems, remote clients, integrated financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your business because enterprise environments are by nature complex, integration issues require in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, availability, and protection calls for industry-tested processes.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid fixes commonly get thrown on top of a marginal foundation. As a business grows, reliability and scalability issues can undermine the success of the organization. These networks require proper assessment, smart business planning, and in-depth expertise to upgrade to a network infrastructure that can act as the reliable basis to meet critical business requirements and support future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses need direction and insight to work through an increasingly complicated maze of technology alternatives available for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align technical services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a small business.

Contact Progent
If your Joliet, Illinois business wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Support services are provided at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

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    Progent can assist your business to deploy Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology. Progent can provide support for physical and software-only Wi-Fi controllers and can assist you to decide which type makes sense for your Wi-Fi environment. For Wave 2 wireless controllers, Progent can provide Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller consulting.

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    E-Mail Guard represents a complete solution for defending against spam and virus attacks. E-Mail Guard handles the security and management of company email by offering constantly improved spam and virus blocking, policy management, content filtering, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and analysis tools plus outbound email filtering to help you troubleshoot your e-mail environment and specify and regulate company email policy.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup protects vital business data generated locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to help you to design, integrate, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology.

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