Joliet, IL Online Support from Certified Computer Troubleshooting Experts
Progent's network technical support services can provide your Joliet, IL company cost-effective and consistent access to Microsoft and Cisco certified computer engineers. By providing IT support service when you need it, offering advanced knowledge for line-of-business technologies, offering value-added support such as automated network monitoring, and charging only for services you receive, Progent offers your Joliet, Illinois company an affordable option for optimizing the profitability of small-scale office networks. Whether you have an onsite system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to build and maintain a robust and safe IT system and to benefit from fast availability of the experienced consulting usually available only to businesses who can support a large in-house information technology staff.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. This can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to certified experts to assist your company to design and implement a sensible cloud computing strategy.
Primary Practice Areas Supported by Progent for Joliet, Illinois Office Networks
A Microsoft-certified Partner IT service firm that maintains a world-class team of Cisco Premier CCIE networking consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and affordable remote consulting to Joliet, IL businesses for a broad array of computer technologies including:
Service Delivery Options Available for Joliet, Illinois Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and network administration. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Helpdesk Support Model promotes fast support, thorough service documentation, dependable follow-up, and tight expense monitoring across a range of network service delivery alternatives that include online repairs, on-premises help, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and repair network problems without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote computer support services.
- Onsite Service
Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to give small and midsize businesses the optimal solution: in-person service technicians when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection engineering, fault tolerant it system consulting, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office relocations and major system upgrades, longer term projects such as business reporting software development and support, database application programming and administration services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or emergency response such as data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of dependability and scalability but that is also easy for customers to transfer to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit companies with mixed networks to benefit dramatically on the expense of hardware, system support, and network administration while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- OS and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote consulting services to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Joliet, Illinois Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise network consulting allow small and midsize businesses to avoid the pitfalls related to over reliance on thinly staffed service firms or freelance engineers.
Teaming with Progent allows your business to:
- Prevent Excessive Reliance on Individual Consultants
For IT support, smaller companies often depend heavily on independent engineers. Though freelance service providers have lower expenses than larger support organizations and can typically bill nominally smaller fees, freelancers are often stretched to far to react rapidly to critical situations. If a freelance engineer is occupied with another client, ill, on vacation, or in training, the lack of replacement personnel may require your business to go without help during a crisis. As your company expands, system downtime or difficulties with critical applications get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance engineers encounter new problems, the lack of a big consulting team to rely on for advice requires them to learn in place while your business winds up footing the costs for their continuing training.
- Gain Access to Experts in Complex IT Issues
Many smaller service organizations or freelance consultants who concentrate on small business network consulting may excel at providing routine fixes but lack the experience to deal cost-effectively with complicated network configurations that have a variety of operating systems, many offices, VoIP implementations, remote workforces, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's large group of specialists can benefit your small business because enterprise networks are inherently complicated, support problems require in-depth knowledge in many technical disciplines, and reaching an acceptable level of stability, availability, and security calls for industry-proven leading practices.
- Create a Solid Basis for Seamless Growth
Small companies typically start with a network cobbled together on a tight budget. Without a carefully designed architecture, a sequence of ad hoc fixes often get thrown onto of a marginal foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. Such environments require proper assessment, smart business analysis, and in-depth experience to migrate to an IT environment that can provide the solid basis to handle critical business requirements and ease downstream growth.
- Team with Solution Providers, Not Product Vendors
Smaller businesses require guidance and insight to navigate through an ever more complex maze of IT options offered for enabling growth and improving productivity. They do not need a network engineer or support firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to align technical support services with the real needs of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the true needs of a customer.
In case your Joliet, Illinois company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).