Immediate, Affordable Remote Computer Network Help for Joliet, Illinois Small Companies
For more than two decades, Progent has focused on providing world-class computer support to clients with small-business IT budgets. Progent has built a powerful service solution that features a cost-effective, seamless virtual office network, sophisticated online repair technology, a large team of engineers certified in a wide array of IT disciplines, a Call Center operational model that promotes responsiveness and guarantees follow-up, a worldwide team of remote service experts, in-person service dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving network issues in the least time and at the least cost to clients.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service personnel. Co-sourcing can save money and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.
Progent can also offer access to certified experts to assist your company to plan and execute your cloud strategy.
Key IT Areas Serviced by Progent for Office Networks in Joliet, Illinois
Progent offers the services of certified consultants for all facets of network technology found in small and midsize companies. Technologies supported by Progent's consultants include:
Service Delivery Alternatives for Joliet, Illinois Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing computer support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive service records, consistent follow-up, and strict expense monitoring across an array of IT support delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the expense or delay of in-person support calls. The background of Progent's IT consultants allows them to handle most IT problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's remote network support services.
- On-site Support
Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the ideal combination: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site support visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning why to register for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues. To learn more, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business applications including financials, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site moves and massive software upgrades, extended projects such as business information software programming and support, relational database application development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange and SQL Server in order to provide small companies with greater levels of reliability, security, and performance than is possible using the type of in-house data center that is achievable for most small businesses. Because Progent uses the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually tracked, and systems are regularly backed up and ready for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition convenient for clients to transfer to another service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit small businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and IT administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can support the multi- platform and loosely standardized environments typical of smaller businesses, and retains control of the licenses in the client's possession so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Joliet, Illinois Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network consulting allow small and midsize companies to avoid the pitfalls related to excessive reliance on small support organizations or independent consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Over Dependence on Freelance Support Consultants
For network services, smaller companies often depend excessively on freelance engineers. Though freelance service engineers have lower overhead than larger IT service organizations and can typically charge apparently lower fees, freelancers are sometimes spread too thin to react quickly to urgent situations. If an independent consultant is busy with different customer, sick, on vacation, or in training, the absence of backup staff may require your company to wait for help in case of a crisis. The more your small business grows, network downtime or problems with critical applications become more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lower output. In addition, when independent engineers confront new technologies, the lack of a big consulting team to depend on for assistance forces them to learn in place while your company winds up footing the costs for their ongoing training.
- Have Access to Expertise in Sophisticated Network Issues
The majority of small support firms or independent engineers who concentrate on small business IT consulting may excel at delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complicated network configurations that have mixed operating systems, multiple locations, Voice over IP systems, mobile clients, interconnected financial and operational software, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's large staff of specialists can be valuable to your small business because big-company networks are inherently complicated, support issues demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and protection requires industry-tested best practices.
- Build a Solid Basis for Growth
Small companies typically begin with a network implemented on a shoestring budget. Without a solid architecture, a sequence of improvised fixes commonly get piled onto of a weak foundation. As a company grows, stability and scalability issues can undermine the productivity of the business. Such networks need proper assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that can act as the solid basis to meet current business needs and support downstream growth.
- Team with Solution Finders, Not Product Vendors
Small companies require guidance and education to navigate through an ever more complex array of technology options offered for enabling growth and enhancing productivity. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match consulting support services with the real needs of customers. Mixing network consulting and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.
How to Contact Progent
If your Joliet, Illinois business needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).