Joliet, IL Remote Support from Certified Network Troubleshooting Professionals
Progent's computer technical support services can deliver your Joliet, IL company low cost and reliable access to enterprise-class consulting professionals. By providing network support help when you require it, offering specialized knowledge for vital technologies, delivering value-added support such as automated server monitoring, and billing only for support you receive, Progent offers your Joliet, Illinois business an economical solution for optimizing the business value of small business information systems. If you run a local datacenter, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to create and manage a robust and safe information network and to have quick access to the seasoned support usually available only to corporations who are able to maintain a sizeable in-house IT staff.

For larger businesses, Progent offers co-sourcing services to add to the skills of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, disaster recovery preparedness, security audits, office consolidations, or software migrations.

Progent can also provide access to certified consultants to assist your business to plan and execute your cloud computing strategy.

Main IT Areas Serviced by Progent for Office Networks in Joliet, Illinois
Progent's nationwide team of certified consultants offers support for virtually all facets of network technology deployed by businesses of any size. Technologies supported by Progent in and around Joliet include:

Service Delivery Alternatives for Joliet, Illinois Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for technical support, consulting, and network administration. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Support Model promotes fast support, comprehensive service records, reliable follow-through, and strict cost monitoring for a range of IT support delivery options that include online repairs, in-person support, and top-tier consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's IT engineers allows them to handle the majority of network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online network support expertise.

  • On-site Support
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support engineers to give small companies the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Help Desk Services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop network engineering, server virtualization strategies, plus configuration, customization and support for small business applications such as financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term projects such as management information software programming and support, relational database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and extensibility but that is also simple for customers to transfer to a different service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the mixed- platform and non- standardized networks common with smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for IT information security and incident reporting.

The breadth and depth of Progent's consulting staff offer a unique array of benefits to organizations wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of network service, executing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just world-class technical skills, but also a support engineer with proven methods for resolving actual IT problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone service and in-person visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids big bills for fast fixes. An additional benefit of granular pricing is that customers won't be tempted to permit less critical issues to stay unaddressed until they become big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who utilize independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Joliet, Illinois business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco Jabber consultants can provide online or on-premises support to assist organizations of any size to design, implement, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for all the products, technologies and services that go into creating an end-to-end Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

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    Progent can assist organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to migrate from a legacy edition of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to optimize and repair your existing SCVMM 2012 environment to make sure you get the highest possible return on investment.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance problems.

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    Progentís Help Desk Co-management service allows your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

  • Apple OS X and macOS Consultants 24 Hour Mac Outsourcing
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    Office Word 2003 Specialist

    Progent's certified Office Word and Office 365 Word consultants can provide a wide selection of affordable online support services to assist you to maintain your existing Microsoft Office Word solution or assist you to move to a current version of Microsoft Office Word. Services available from Progent's experts include VBA programming, identifying and fixing compatibility problems between different releases of Word, interfacing Office Word with other Microsoft Office applications like Office Excel and Outlook or with 3rd-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security and compliance support, smart phone and tablet integration, and online training classes customized for your special requirements.

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    Dynamics GP/Great Plains Online Support

    Progentís Microsoft certified consultants offer a variety of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis tool based, like all Microsoft accounting solutions, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and integrate, and with its segmented approach you can license only the functions you currently need, with the option to expand clients and enlarge capabilities in the future. Progentís Microsoft Dynamics GP consulting engineers can help you deploy, customize and administer the latest release of Microsoft Dynamics GP or migrate smoothly from an earlier edition.

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    Small Office Network Onsite Technical Support

    If you have a small business network with 10 to 50 desktop clients, Progent's network outsourcing services free your organization from over-reliance on single independent service provider while giving you affordable and reliable access to enterprise-class network expertise. By providing network consulting help when you need it, offering advanced knowledge for critical technologies, delivering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent gives you an economical way for optimizing the business value of your small business network. Progent is the smart way for small organizations to build and maintain a robust and secure IT system and to have quick access to the experienced support typically restricted to businesses who are able to afford a sizeable in-house IT group.

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    Nexus Switch EIGRP Support and Setup

    Nexus series switches are designed to deliver the throughput, scale, dependability, virtualization support, capacity, data protection and ease of management needed to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises support expertise to assist your IT staff to plan an optimal network architecture, build pilot systems to confirm your network design, install and configure Nexus switches, define and enforce appropriate policies, perform security and compliance tests, set up proactive monitoring and alert systems, fully utilize network resources by means of virtualization, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities incorporated into Cisco's Nexus switches. Progent can also assist you to upgrade efficiently from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus platforms.

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    Progent's Microsoft-certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management team, create an enterprise-wide security strategy, automate network management, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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    Microsoft CRM helps mid-market businesses build positive customer interactions. Integrated Sales and Customer Service components enable employees to share data to help improve sales success and deliver steady, effective customer service. Progent can set up the most sensible server and communications environment, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer support data.

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    Progent can assist businesses of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment expense. Azure offers a comprehensive library of cloud services and Progent can help you to understand the advantages and limitations of different cloud computing models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you avoid the typical errors small organizations make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to manage iPhones and iPads and Android handhelds.

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