Low-cost Computer Troubleshooting from Microsoft certified Professionals for Companies in Joliet, IL
By offering professional support whenever you need it, providing in-depth knowledge for critical applications, providing high-value services such as virtual data center hosting, billing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent allows your company to maximize the competitive value of your information network and cut support expenses. Progent appreciates that network security, dependability, and performance are as important to small companies as to major enterprises but that small organizations don't have the economy of scale to spend aggressively in computer networks and internal support groups. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's ability to provide the IT support expertise your company needs when you require it and at prices you can justify.
For larger companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house IT service personnel. Co-sourcing can cut costs and minimize technical risks for big projects like application programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to plan and implement a sensible cloud computing strategy.
Primary Products and Technologies Supported by Progent for Business Networks in Joliet, Illinois
Progent offers the services of qualified experts for all aspects of business network technology deployed in small and midsize organizations. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Joliet, Illinois Companies
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering computer support services is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service documentation, consistent follow-through, and tight expense monitoring for a range of IT support delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup procedure for new customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer support services.
- On-site Service
Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require fast and reliable support from an online Help Desk Call Center with effective telephone support, online troubleshooting capability, and enough technical strength for full problem escalation. Since smaller businesses typically have tight IT budgets and can provide little executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient way to ensure that small business information networks stay up and running. Learn more about Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant network engineering, server virtualization strategies, plus configuration, programming and training for business applications such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, longer term initiatives such as management reporting software development and customization, relational database software development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital applications like Exchange and SQL Server to provide small businesses with greater degrees of reliability, security, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that support the equipment of many of the world's largest IT organizations, Progent can eliminate the expense of building and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and performance is continually tracked, and systems are consistently backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition simple for customers to transfer to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit companies with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert online consulting services to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of network products such as firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network security and can assist with advanced security projects such as SIEM solutions to help enterprises comply with business standards and statutory mandates for network information protection and incident reporting.
The scope and size of Progent's engineering team offer a powerful array of benefits to companies wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, in the trenches of IT service, executing a broad range of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for repairing actual IT problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size invoices for fast repairs. Another advantage of granular billing is that your company are not tempted to permit minor issues to stay unaddressed until they become major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of documenting and archiving service activity results in more effective support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support personnel gain when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Joliet, Illinois business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).