Joliet, IL Remote Help from Certified Network Service Consultants
Progent's computer network support services can deliver your Joliet, IL business low cost and reliable support from enterprise-class consulting professionals. By providing IT consulting service when you need it, providing advanced knowledge for line-of-business applications, delivering unique services such as automated server monitoring, and invoicing only for support you use, Progent offers your Joliet, Illinois company an economical option for optimizing the profitability of small-scale office networks. Whether you have an on-premises system, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to build and manage a robust and secure information system and to have quick availability of the seasoned support usually restricted to corporations who can afford a large in-house information technology organization.
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT support staff. This can reduce expenses and minimize technical risks for big projects such as application programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud computing strategy.
Popular Technologies Supported by Progent for Business Networks in Joliet, Illinois
Progent's national team of world-class experts provides support for all facets of information technology deployed by companies of any size. Areas supported by Progent in Joliet include:
Service Delivery Options for Joliet, Illinois Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough activity records, consistent follow-through, and tight expense control for an array of network service delivery options that include remote repairs, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer support services.
- Onsite Support
Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service engineers to give small businesses the optimal solution: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how and why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Help Desk Services are designed for small and midsize businesses and local governments who need prompt and reliable support from a professional Help Desk with effective telephone support, online troubleshooting capability, and enough technical depth for all needed escalation. Since smaller companies typically are constrained by limited IT budgets and can spare scant management bandwidth for dealing with network support tasks, Progent's Helpdesk Services can be the most efficient option to make sure that small business information systems stay productive. Read more about Progent's Contact Center services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security engineering, high availability it system engineering, server virtualization solutions, plus configuration, customization and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and major software upgrades, longer term initiatives like business information application development and customization, database software programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like data restoration and malware removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange and SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and performance than is possible with the class of in-house data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can save you the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems are consistently backed up and ready for complete and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and expandability but that is in addition convenient for customers to migrate to another support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can support the mixed- platform and non- standardized networks typical of small companies, and retains control of the software licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Joliet, Illinois Small Businesses
Progent's size, depth of technical expertise, and familiarity with corporate network support allow small businesses to avoid the problems associated with over dependence on small support organizations or individual consultants.
Teaming with Progent's Experts enables your company to:
- Prevent Excessive Dependence on Freelance Consultants
For IT services, smaller businesses often depend excessively on independent engineers. Although freelance support providers carry lower overhead than more substantial IT service firms and can typically charge nominally smaller fees, they are occasionally unable to respond quickly to critical problems. If an independent consultant is occupied with different client, ill, on vacation, or in training, the absence of replacement staff may require your business to go without help in case of a crisis. The more your small business grows, system downtime or problems with line-of-business applications get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower output. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a large consulting team to count on for advice requires them to learn in place while your company ends up with the costs for their continuing training.
- Have Access to Certified Professionals in Advanced Network Solutions
The majority of smaller support organizations or independent consultants specializing in small business network consulting may excel at delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated network configurations with mixed platforms, many offices, VoIP implementations, mobile clients, integrated financial and analytical applications, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your business because big-company networks are characteristically complicated, support issues require thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security calls for industry-tested processes.
- Build a Firm Foundation for Seamless Growth
Small businesses often start with an IT system implemented on a shoestring budget. Without a solid basis, a series of ad hoc repairs commonly get thrown on top of a tenuous foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These environments require thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that will provide the solid foundation to meet current business needs and support future expansion.
- Team with Solution Finders, Not Resellers
Small businesses need direction and education to work through an increasingly complicated maze of IT options available for accelerating business growth and improving efficiency. They do not need a network engineer or service firm that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match consulting services with the real needs of customers. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected vendor instead of being driven by the actual needs of a small business.
Get in Touch with Progent
If your Joliet, Illinois company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).