Joliet, IL Remote Help from Certified Network Troubleshooting Consultants
Progent's computer troubleshooting services can provide your Joliet, IL company affordable and dependable access to Microsoft and Cisco certified IT professionals. By providing network consulting service when you need it, offering specialized knowledge for vital technologies, delivering unique support such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Joliet, Illinois business an affordable alternative for maximizing the business value of small business networks. If you run a local system, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to build and maintain a reliable and safe information network and to have quick access to the experienced support typically restricted to enterprises who can maintain a sizeable internal IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the subject matter expertise of your internal IT support personnel. This can cut costs and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to design and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Joliet, Illinois Office Networks
A Microsoft-certified Partner IT service company with a large group of Cisco CCIE network infrastructure consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Joliet, IL small businesses for a broad array of computer technologies including:

Service Delivery Alternatives Available for Joliet, Illinois Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Helpdesk Service Mechanism ensures rapid support, comprehensive service documentation, consistent follow-through, and tight cost monitoring across an array of network support delivery modes that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair network issues without the cost or delay of on-premises service calls. The experience of Progent's IT consultants allows them to resolve most IT problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup process for new clients to accommodate emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online computer support expertise.

  • Onsite Support
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small businesses the best of both worlds: hands-on service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus integration, programming and training for small business programs such as accounting, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, extended initiatives such as business reporting application programming and customization, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL to provide small companies with greater levels of reliability, security, and performance than is feasible using the class of in-house data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's production servers in a setting that not only delivers the top degree of dependability and expandability but that is also easy for clients to migrate to a different support firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the multi- OS and loosely standardized environments common with smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can assist with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and government regulations for IT information security and incident reporting.

The scope and depth of Progent's engineering staff bring a unique set of benefits to clients wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, in the trenches of network service, performing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for solving actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big bills for quick fixes. An additional advantage of by-the-minute billing is that your company are less inclined to allow minor problems to fester until they become major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by every staff member to each client. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Small companies who work with freelance consultants or who employ in-house support staffs gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Joliet, Illinois business wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progentís Cisco-Certified network consultants offer professional PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and safe access services. Extending from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of security, performance and availability for business networks of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progentís Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, scale, security and compliance, availability, BOYD support, and built-in business intelligence. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Hadoop integration, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to help organizations of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's Apple Mac networking consultants can assist you with a broad array of network infrastructure areas including network architecture, off-site and mobile connectivity, internetwork communication, security, and new technologies including Voice over IP and high-speed wireless connectivity. For company networks based exclusively on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and size to handle the challenge of planning, configuring, and maintaining a system infrastructure that is reliable, safe, productive and supportive of your business objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan SAN solution. Progent can also provide skilled professionals to support Cisco routers and switches.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security, availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for handling relational and non-relational files in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can deliver remote and onsite expertise to assist businesses of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.

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    Progent's Solaris platform support services provide small and mid-size companies and software developers assistance with administering and supporting Solaris systems that operate with Microsoft-based technology. Progent offers your business access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience provides you with a convenient one-stop consulting firm to help you create and manage a secure and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

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    Progentís Cisco-Premier network experts offer experienced PIX Firewall consulting services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and secure access services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of security, performance and reliability for information networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progentís Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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