Fast, Affordable Online Computer Network Troubleshooting for Joliet, Illinois Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality IT support to clients with small-company budgets. Progent has developed a powerful support system that features a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting technology, a large pool of consultants accredited in a broad array of technical disciplines, a Call Center operational model that maximizes efficiency and guarantees follow-up, a global team of on-line troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the shortest time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited experts to help your business to design and implement your cloud strategy.
Key Products and Technologies Supported by Progent for Businesses in Joliet, Illinois
Progent's team of world-class support professionals provides assistance for virtually all facets of network technology deployed by companies of all sizes. Technologies served by Progent in Joliet include:
Service Delivery Alternatives Available for Joliet, Illinois Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Service Model ensures fast support, comprehensive activity documentation, dependable follow-up, and tight expense control for an array of network support delivery options that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix network problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle the majority of network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's online network support services.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for in-person service calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Help Desk Services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, high availability it system design, server virtualization strategies, plus integration, programming and support for business programs such as financials, ERP, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and massive software migrations, extended projects such as business analytics application development and customization, relational database software development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.
- Application Hosting
Progent can host key business applications such as Exchange Server and Microsoft SQL to provide small companies with greater levels of reliability, security, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small organization's production servers in a setting that not only provides the top level of dependability and extensibility but that is in addition easy for clients to migrate to a different service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow small businesses with mixed networks to save dramatically on the expense of hardware, system support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the multi- platform and loosely standardized environments common with small businesses, and retains control of the software in the customer's possession so that moving to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced online consulting to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network information protection and incident reporting.
The scope and depth of Progent's consulting staff offer a powerful array of advantages to organizations wishing to maximize the business value of their IT system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of network support, performing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for solving real-world IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for fast solutions. An additional benefit of granular pricing is that customers will be less tempted to allow less critical problems to stay unaddressed until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to every client. The practice of documenting and organizing service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
Read more details about Progent's knowledge transfer services.
In case your Joliet, Illinois company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).