Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were once one of the most successful solutions for achieving mobile connectivity to messaging, calendars, web-based programs, and other critical business data. Progent offers Jundiaí, São Paulo companies the expertise of BlackBerry-certified experts who can help businesses to manage their BlackBerry deployments or migrate smoothly to a current mobile solution.
As the complexity of small company networks has increased, and as the need for world-class security, reliability, and recoverability has become the standard for businesses of any size, effective deployment and support of RIM BlackBerry solutions has grown more challenging. To handle issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations often resort to outside support professionals who specialize in BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and repair BlackBerry solutions affordably and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of experience, coupled with Progent's proven remote support capabilities, provides small companies an affordable solution for integrating BlackBerry products productively into their IT network.
Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you monitor and support BlackBerry smartphones across your business, define security policies that make sense for your company, customize wireless software, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored rapidly and thoroughly.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry devices, providing a centralized platform for controlling key tasks such as smartphone installation, upgrades, and deactivation while also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers transparent communication between Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry users and supports wireless synchronization.
BlackBerry Enterprise Server includes a wealth of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in selecting levels of protection to match the special needs of your environment. Progent's BlackBerry authorized consultants can help you to select powerful security functions and activate them remotely. Examples of these over-the-air selectable security settings are:
- Disable a device
- Wipe information from a missing or stolen device
- Disable Bluetooth functionality
- Enable built-in defenses against malware
BES Server also offers flexibility in selecting ways to keep users from installing or running unsecure or prohibited applications. Progent can help you to choose blocking techniques like:
- List exactly which programs are permitted on the device
- Block third-party software from allocating non-volatile storage on the smartphone
- Select which functions third-party applications can use on the BlackBerry smartphone
- Restrict the types of access third-party applications running on the BlackBerry device can initialize
- Prevent all external programs from being loaded or run on the BlackBerry device
Professional BlackBerry Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available online to deliver prompt technical help to companies in the Jundiaí area or throughout São Paulo. Progent's experienced online consulting team has helped IT organizations resolve computer problems and cut IT service costs in every state in the United States and built a large base of loyal clients. (See Progent's customer testimonials.)
Progent offers remote consulting support for a wide selection of issues associated with RIM BlackBerry products including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry certifications awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned experts can also assist your business to resolve a broad range of issues concerning synchronization, handset recognition, email reconciliation, web browsing, mobile connections, IM, PC software configuration, and BlackBerry Desktop Redirector.
As a leader in providing countrywide remote technical assistance for small business IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support expenses low and, by resolving problems promptly, improves the output of your BlackBerry users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and IM, implement access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.
Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements analysis, system architecture, deployment planning and execution, performance tuning, design of a high-availability environment, data backup and disaster recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which administration model and hardware products match your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software editions, server hardware and storage, network architecture, and application set up.
To maximize network security, Progent's BlackBerry-certified expert can assist you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry environment.
Call or Email Progent for Support from a RIM BlackBerry-Certified Consultant
In order to ask Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.