Immediate Online Troubleshooting for Jundiaí São Paulo IT Networks
Immediate Phone Technical Support for Jundiaí SystemsFor businesses in Jundiaí São Paulo, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers direct expenses since solutions accumulate minimal billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially important for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast fixes somehow end up as major tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to connect to your computer system without violating system security.

Progent's sophisticated customer support reporting application maintains thorough documentation of all service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support rendered to every Progent customer by any Progent consultant. This database of problems and fixes is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit quick access to manufacturers' in-house support staff so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.

Remote technical services provided by Progent to companies in Jundiaí São Paulo include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or revamping your current one, selecting or enhancing Call Center application software to meet the special requirements of your company, or adding occasional online personnel to reinforce your in-house Help Desk team during high-demand situations like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center team of veteran network experts offers your customers in Jundiaí São Paulo immediate assistance from a dependable support group with substantial background providing phone support and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a significant contributor to business efficiency, and Progent's target is to solve and not just document IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced engineering support and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Jundiaí São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause network outages, automated monitoring can ward off stressful and costly service crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems powered by multiple platforms.
How Your Jundiaí Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Jundiaí São Paulo, Progent's phone-based computer support specialists can deliver expert and economical system support whenever your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Jundiaí organization has a local independent support technician or employs a full time organization that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to handle sudden system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in Jundiaí São Paulo
Progent's online technical help services enable your Jundiaí business to experience the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most offices in Jundiaí São Paulo, nearby computer service providers, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, IT crises may occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your ability to handle downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller companies commonly depend on individual freelance consultants. Although independent service people carry less overhead than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your network is always up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses often begin with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems require proper assessment, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle vital business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complex maze of product options available for accelerating business success and improving productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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    Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Progent's small granularity avoids large invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed. .

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    Monitoring and Reporting Consultant Services

    Remote continuous network monitoring, automated alerts, and actionable reports are crucial to preserving the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of any size can afford a level of network stability that was once reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management solutions available as economical services designed to assist your company to identify and fix a an array of network issues before they get big enough to impact your business.

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    Branch Offices Support Services

    Years of experience delivering Microsoft support and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that require IT help with the flexibility common to with small companies but which includes professional client interaction, thorough documentation, and adherence to corporate IT protocols. If your corporation maintains a branch office located anywhere in California or any area served by Progent's consultants, Progent can provide a wide array of in-person and off-site network consulting services and network design expertise.

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  • GCIH Consultancy Services
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    Progent provides clients the services of engineers who have earned some of the IT industry's most prized credentials. Progent thinks that clients deserve to know that their IT service providers have accredited testing plus extensive practical field experience so that Progent's customers can use Progent's service with confidence. Often, vendor certifications such as the CCIE confers priority for significantly superior vendor support than is offered to non-certified consultants, allowing Progent to deliver clients a higher class of computer support. In other cases, major credentials such as CISA or ISSAP for IT security can aid corporate clients to show compliance with regulatory requirements by using the assistance of accredited IT experts.

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    GIAC Certified Information Assurance Technology Consulting Services

    GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of computer security professionals. GIAC certifications are recognized by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer help with all of the network security services covered under GIAC accreditation including evaluating infrastructure vulnerability, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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  • Top QTS Sacramento Data Center Consultancy
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    The QTS (formerly Herakles) Internet Data Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation site or if your business is planning on moving your primary or offsite backup equipment to Herakles/QTS, Progent can provide a range of affordable consulting services that include colocation relocation, equipment installation and upgrades, infrastructure improvements, project management services, virtualization expertise, remote network monitoring, streamlined system management, application development, business continuity planning, data security assessment, and the use of Progent's Test Lab.

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    E-Mail Guard is Progent's affordable anti-spam and virus defense managed service that gives small businesses world-class protection from spam, viruses, directory harvesting, and other varieties of e-mail-based attacks on IT networks. E-Mail Guard is built on Postini's Perimeter Manager, a comprehensive suite of web-managed spam filtering and anti-virus services that stop email assaults before they can penetrate the network firewall. Perimeter Manager also allows administrators track and control their email systems, irrespective of server vendor, hardware type, or data center location.

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    Progent's Microsoft-certified professionals can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security strategy, streamline IT management, help with application development, and build and test a disaster recovery/business continuity plan.

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    Progent offers the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and international standards of performance that information security managers are expected to master. It gives executive management the assurance that those who have earned their CISM credential have the background and knowledge to provide effective security administration and support consulting.

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    Progent's Microsoft and Cisco certified experts offer three service programs to help medium-size and large businesses develop a cost-effective and productive in-house Computer Support Help Desk. Progent's consulting services include ROI evaluation, process study and improvement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Deployment Services help businesses sift through the various high-quality Help Desk application programs on the market and decide which products may be excessively expensive, miss critical capabilities, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who want to augment their in-house Help Desk team for occasional projects or to fill in for absent or incapacitated workers.

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each customer. The practice of documenting and organizing service activity results in more efficient service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

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    Progent's Experts Group provides support in important technologies such as Apple OS integration and applications; Expertise for Linux-based, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and specialized application help; CIO, management information analyst, and project management outsourcing; Special applications development and integration; Web site, electronic business, EDI, and customer information portal development and deployment; Database management and performance consulting; Business intelligence consulting; and Telecom systems consulting.

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    Progent can help you to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security and compliance, and increase productivity by making sure that operating systems and applications are always current, tracking product licenses, and monitoring usage patterns so you can make smart buying choices. Once you are ready to upgrade your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and carry out an efficient migration to System Center 2012 Configuration Manager.

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    Progent’s consultants offer experience in multiple disciplines related to mobile connectivity including system infrastructure, wireless data synchronization, wireless security, mobile email, Windows Mobile, RIM Blackberry, and wireless software programming. Progent's Microsoft certified consultants can save your company time and expense by using their wireless background to help you choose and integrate wireless networking solutions that make sense for your company. Progent can also optimize your IT infrastructure so that mobile handhelds work more reliably.

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  • On-site Technical Support Microsoft Certified Partner
    Microsoft Certified Computer Consultancy Group

    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest customer satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, skills, and dedication needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your business more complete technical solutions for your IT system.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on best practices for tracking network infrastructure and Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or onsite technical support to help you to remediate critical problems detected by SCOM 2012.

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    Cybersecurity Contractors Solaris

    If your business runs a Solaris environment or a mixed-platform IT environment, Progent's CISM and ISSAP-premier security specialists can assist your entire enterprise in a broad range of security areas such as security administration procedures, security design and models, connection management systems and methodology, software development security, operations security, hardware security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM and ISSAP define the core competencies and worldwide standards of knowledge that information security professionals are expected to master. These accreditations provide IT management the confidence that those who have achieved their CISM or CISSP qualification have demonstrated the experience and knowledge to deliver world-class security support and engineering help.

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    Progent can provide fast access to the skills of seasoned Wi-Fi specialists who can help you to assess the value of Ubiquiti UniFi wireless APs for your business and help you to plan, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to select, configure, and position Ubiquiti UniFi Wi-Fi access points for your required signal coverage and performance.

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    Progent's Juniper-certified network engineer can help your company to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade smoothly from outdated products to current versions. Progent's Junos OS engineers can provide support for Juniper's flagship network control software to enable your business to simplify the administration and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations maintain networks that include a combination of Juniper's OS platforms.

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  • Technical Support Services Meraki MR20 Access Point 24x7x365 Meraki Online Troubleshooting

  • Shared Helpdesk Computer Consulting
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    Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

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    SCCM Technical Support Companies

    Progent's Microsoft-certified consultants can help your company to streamline desktop change and update deployment by providing support for management tools such as Microsoft System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.

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  • Virtual Server Technology Consulting Virtualization Services

  • Exchange 2013 Collaboration Remote Consulting
    Largest Online Help Exchange 2013 Server

    Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Exchange Server 2010 and delivers important new features as well as a revamped structure. These improvements favorably impact key areas including ease of administration, high availability (HA), security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create an efficient test and rollout strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote consulting and support and management services for Exchange 2013.

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  • Windows Emulation for macOS Consulting Services Online Troubleshooting Remote Desktop Connection for Apple Mac
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    Consulting Firepower Services

    Progent’s experienced Cisco network security consultants offer high-level PIX and ASA Firewall consulting services including infrastructure design, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to modular gigabit products, Cisco PIX and ASA Firewalls provide a high level of protection, performance, and high reliability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, minimizing possible OS-specific security gaps.

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  • Windows Server 2016 Information Technology Manager Jundiaí, SP Windows Server 2016 Tech Services
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