Immediate Online Troubleshooting for Jundiaí São Paulo IT Networks
For businesses in Jundiaí São Paulo, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers direct expenses since solutions accumulate minimal billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially important for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast fixes somehow end up as major tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to connect to your computer system without violating system security.
Progent's sophisticated customer support reporting application maintains thorough documentation of all service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support rendered to every Progent customer by any Progent consultant. This database of problems and fixes is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit quick access to manufacturers' in-house support staff so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.
Remote technical services provided by Progent to companies in Jundiaí São Paulo include:
Authorized Windows Experts
Progent's Microsoft-certified online service experts can deliver network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to help you business to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and certifies a consultant's technical skills at the expert level. CCIEs can handle the most challenging challenges encountered in network infrastructure design, deployment, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent value since their broad experience enables them to find solutions for problems rapidly. In many instances, less qualified consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via the latest remote support tools in order to perform efficient, safe, and economical analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking appliances. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Access Points engineering help, Cisco wireless controllers consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of system protection services to improve the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security support services offered by Progent cover in depth data security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a broad range of information technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Jundiaí Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or revamping your current one, selecting or enhancing Call Center application software to meet the special requirements of your company, or adding occasional online personnel to reinforce your in-house Help Desk team during high-demand situations like software transitions, mass updates, or rolling out new applications.
Progent's Call Center team of veteran network experts offers your customers in Jundiaí São Paulo immediate assistance from a dependable support group with substantial background providing phone support and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a significant contributor to business efficiency, and Progent's target is to solve and not just document IT problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides remote advanced engineering support and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Jundiaí São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause network outages, automated monitoring can ward off stressful and costly service crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems powered by multiple platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Jundiaí São Paulo, Progent's phone-based computer support specialists can deliver expert and economical system support whenever your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Jundiaí organization has a local independent support technician or employs a full time organization that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to handle sudden system crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Businesses in Jundiaí São Paulo
Progent's online technical help services enable your Jundiaí business to experience the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by being more available, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
With most offices in Jundiaí São Paulo, nearby computer service providers, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, IT crises may occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your ability to handle downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller companies commonly depend on individual freelance consultants. Although independent service people carry less overhead than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your network is always up and running.
- Build a Scalable Basis for Smooth Growth
Businesses often begin with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems require proper assessment, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle vital business demands and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller organizations require guidance and technical training to negotiate an ever more complex maze of product options available for accelerating business success and improving productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.