Fast and Affordable Online Troubleshooting for Jundiaí São Paulo Computer Networks
Immediate Online Support for Jundiaí SystemsFor organizations located in Jundiaí São Paulo, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage because they have the practical experience and are equipped with the advanced technology needed to solve most information system problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect costs by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical online service firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick fixes manage to end up as large bills. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that allow the highest level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent's online support team can interface to your company's system without compromising system security.

Progent's powerful customer support reporting system maintains thorough documentation of all service that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance rendered to each Progent client by any Progent consultant. This database of problems and responses is stored as a readily searchable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's remote service experts can arrive at the most efficient solutions in the least time.

Remote support provided by Progent to businesses in Jundiaí São Paulo include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by providing an environment for streamlining common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your designated IT personnel and your Progent consultant so potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are requested to verify who you are via a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service provides a transparent supplement to your in-house IT support resources. User access to the Help Desk, provision of support services, escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are cohesive whether issues are resolved by your in-house network support resources, by Progent, or by a combination. Your business has complete versatility to extend or shrink your share of technical support activity as needed. Progent provides initial deployment and provisioning of the professional services PSA software as well as documentation, testing and education. For more information about ProSight Co-Managed Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of veteran network experts gives your customers in Jundiaí São Paulo immediate communication with a large technical support group with extensive background delivering telephone-based consulting and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to business performance, and Progent's policy is to fix rather than merely document IT problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional engineering support and training in special application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Jundiaí São Paulo remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your business so your computer support is proactive rather than reactive. By spotting looming problems before they result in full-scale emergencies, system monitoring can head off stressful and costly service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a mix of platforms.
How Your Jundiaí Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Jundiaí São Paulo, Progent's phone-based computer support engineers are ready to deliver professional and economical system support whenever your company needs it. Over two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Jundiaí business has a local freelance support technician or maintains a full time organization that know how to deal with the majority of network problems, Progent's Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to deal with unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Support for Jundiaí São Paulo
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services offer companies in Jundiaí São Paulo unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and system management, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



An index of content::



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    Microsoft Exchange 2000 Upgrade Technical Consultant

    Progent is among the most experienced IT consulting firms for designing email and messaging systems based on Exchange 2000 Server. Progent specializes in helping small companies get all the benefits of Microsoft Exchange 2000 under typical scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.

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    Progent's data center support services are designed for businesses with equipment located at Internet Data Centers or data center colo hosting facilities and requiring timely on-premises help at the colocation facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent offers a full array of Internet Data Centers and IDC and co-location support services such as network topology analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications networking, design and installation of zero-downtime systems, architecting and implementing layered security structures, firewall integration and support, configuring load balancing environments, and creating high-availability server clustering systems.

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    Progent provides fault tolerant load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching products including F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.

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    Progent's Microsoft-certified consultants offer network help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can help you plan, deploy, maintain and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    Professional MS Virtual Server Administration Website

    Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 operating system and based on software first developed by Connectix, provides the power necessary to accomplish server consolidation, software upgrade, and server isolation projects through virtualization technology in an enterprise-class computing network with advanced expandability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at companies who want to improve operational efficiency in software development and testing, upgrading from legacy line-of-business software, and server consolidation. Progent's certified Virtual Server experts can help your company to evaluate and integrate Microsoft Virtual Server.

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    Chief Information Officer Outsourcing

    Progent can provide small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy appropriate technology to enhance business processes so they align better with your corporate goals. Your company can develop and install a well conceived information technology strategy without incurring the cost of a full-time senior IT executive.

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    Microsoft Virtual Server Administration Professional

    Microsoft Virtual Server, run on the Windows Server platform and powered by software first developed by Connectix, provides the power needed to accomplish hardware reduction, software upgrade, and server quarantine projects via virtualization techniques in an enterprise-ready computing network with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses who want to improve operational efficiency in software programming and testing, migration from legacy mission-critical software, and hardware consolidation. Progent's professional Virtual Server consultants can assist your IT staff to evaluate and deploy Microsoft Virtual Server 2005.

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    Progent's management team includes industry professionals with decades of experience providing computer consulting, troubleshooting, and strategic IT planning to businesses ranging from startups to Fortune 500 companies. Great support requires great personnel, and Progent has assembled a management staff that can provide businesses with the top service value in the industry.

  • Consult Fault Tolerant Colo Fault Tolerant Colocation Professional
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    • Virtualization Professionals
    Virtual Server Engineers

    With virtual server technology, companies can operate multiple virtual servers on a single actual server. Virtual server technology allows businesses to gain all the advantages of server isolation, but without the expense associated with buying extra server hardware. Virtual servers are the enabling technology for private clouds, which provide important advantages including reducing the costs of capital equipment, facilities, and administration while enhancing data security, system availability, and recoverability. Other important server management technologies include server monitoring software, Microsoft WSUS, and remote system management cards. Progent's certified server management experts can assist you in all areas of server consolidation and administration to enable your business to contain expenses and conserve time.

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    Cisco's network security and offsite access products for small organizations provide a full line of easy-to-administer security solutions to help protect your local and remote information system. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that align most closely with your company objectives.

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    Hybrid cloud Specialist

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    Progent's Support for IT Service Firms lets you use Progent's consulting experts under your own service brand as a seamless extension of your IT consulting staff.

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