For small businesses located in Jundiaí São Paulo, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to solve most network problems rapidly. This lowers direct expenses because solutions take up fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes somehow turn into large invoices. Progent's penchant for dealing with problems quickly results in your business conserving cash.
Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that permit the maximum level of effectiveness for remote help and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your system remotely without breaching system security.
Progent's highly evolved technical support reporting application keeps extensive histories of all service that Progent's customers have been provided. Progent's team engineers have access to the details of support delivered to every Progent customer by every Progent consultant. This database of problems and repairs is structured as a readily retrievable internal knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' in-house engineering staff so Progent's online service experts can determine the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Jundiaí São Paulo or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive array of technologies. This broad scope of IT skills enables Progent's engineers to handle almost any crisis likely to crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-platform environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support available from Progent to clients in Jundiaí include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a wide range of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and transitioning from older systems to current MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable problems occurring in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to find solutions for even the most difficult problems rapidly. In many cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a CCIE so your company can get urgent assistance for complex network problems that are impacting worker efficiency but are beyond the comfort zone of your local network service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated remote support technology to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-expert online service professionals offer network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online PC desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a variety of system protection solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help you to recover quickly after a damaging breach. Security solutions offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often request. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Jundiaí São Paulo Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are intended for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who require fast response from an efficient Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or improving your existing organization, identifying or modifying Call Center application software to handle the unique demands of your company, or providing temporary online staff to work with your internal Help Desk Call Center team during high-demand events like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology professionals gives your workers in Jundiaí São Paulo quick assistance from an efficient network service group with years of experience providing phone help and online troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a crucial driver of company performance, and Progent's intent is to solve rather than merely record IT issues.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To learn more information on Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic components of Mac systems by delivering remote help services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or building an audio/video production facility.
Remote Network Monitoring Support
Progent can provide companies in Jundiaí São Paulo online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating looming trouble spots before they cause network outages, remote monitoring can head off disruptive and costly service breakdowns. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services