For small companies located in Jundiaí São Paulo, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support services represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues rapidly. This reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where fast repairs somehow turn into large invoices. Progent's skill at solving technical issues quickly results in your company saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an arsenal of customized tools and field-tested methodologies that ensure the maximum level of efficiency for online technical support and repair for small and midsize company computer networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's computer system without breaching network security.
Progent's powerful technical support database application maintains comprehensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to every Progent client by any consultant. This archive of trouble tickets and solutions is stored as a readily exploitable proprietary database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical databases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Jundiaí São Paulo or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote support experts have certified skills in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's engineers to tackle almost any crisis that may occur in a small business information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help customers with multi-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to clients in Jundiaí include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for troubleshooting problems within UNIX/Linux networks based on popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues occurring in network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise permits them to fix even the most complex problems rapidly. In many instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so you can receive immediate help for serious network issues that are hurting worker efficiency but are not within the experience of your local IT maintenance providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP and ISSAP security consultants offer a variety of security services to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to recover rapidly following a damaging breach. Security solutions available from Progent cover in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile access; guarding your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for special projects that small companies frequently need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Jundiaí São Paulo Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are intended for small businesses who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast response from an efficient Help Desk with proficient phone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progent’s Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your established organization, identifying or modifying Help Desk application software to handle the particular needs of your corporation, or adding occasional phone support personnel to work with your in-house Call Center resources to deal with high-demand events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network experts offers your workers in Jundiaí São Paulo quick contact with a dependable technical support group with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a solid contributor to business performance, and Progent's goal is to resolve and not simply track network issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff provides remote professional engineering support and training in key business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Word, and MS Excel. To find out additional information about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the imaginative facets of Mac computing by providing phone-based help services and training in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Jundiaí São Paulo online network monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting looming problems before they cause network outages, proactive monitoring can head off stressful and costly network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a combination of operating systems.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services