Fast Online Technical Support for Jundiaí São Paulo Computer Systems
For businesses in Jundiaí São Paulo, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers immediate expenses because solutions accumulate minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike many online support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven methodologies which promote the highest level of efficiency for online consulting and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to interface to your company's network remotely without compromising corporate security.
Progent's powerful technical support reporting system includes detailed documentation for all support that Progent's clients have been provided. Progent's team service personnel have access to the history of all help rendered to every client by every engineer. This database of trouble tickets and responses is stored as a conveniently accessible internal knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft open up other vast support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service experts are able to determine the most efficient solutions quickly.
Online support services offered by Progent to customers in Jundiaí São Paulo include:
Authorized MS Windows Support
Progent's Microsoft-premier online service experts can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. CCIEs can handle even the most difficult challenges associated with network infrastructure planning, installation, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent value since their broad expertise allows them to fix problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your network via advanced on-line support technology in order to perform quick, safe, and economical diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking appliances. Cisco networking support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points planning and integration services, Cisco WiFi controllers support Services, Cisco VPN Integration services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts can provide a variety of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to recuperate rapidly after a serious penetration. Security support services offered by Progent include: in depth network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad spectrum of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help analyzing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Jundiaí Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of seasoned network consultants gives your computer users in Jundiaí São Paulo immediate assistance from a reliable technical support resource with years of background delivering telephone-based consulting and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a solid enabler of company efficiency, and Progent's aim is to fix instead of simply track technical problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff offers online professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Jundiaí São Paulo remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your IT maintenance is proactive and automated. By uncovering possible problems before they result in full-scale emergencies, system monitoring can head off inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a variety of OS platforms.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Jundiaí São Paulo, Progent's online network support engineers can deliver expert and affordable system support whenever your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-site service calls.
Even if your Jundiaí business has a local freelance consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly complicated integration problems.
Details of Progent's Remote Computer Support for Jundiaí São Paulo
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Jundiaí São Paulo the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Jundiaí São Paulo and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for online service and requires no ongoing retainer for support services delivered during regular working hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to authorized professionals who have experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Software Design
Amazon MWS Software Design and Programming
By offering a convenient centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that align with the unique needs of your company.
- State of the Art Remote Access Tools
Secure online connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to produce quick solutions to issues that might otherwise demand an expensive onsite visit. Effective online access software and experienced technicians together allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, fine tuned support software, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoft’s leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.