Fast Remote Troubleshooting for Jundiaí São Paulo Information Networks
For organizations in Jundiaí São Paulo, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to resolve the majority of information system issues quickly. This lowers immediate costs because service calls use up fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to interface to your environment remotely without breaching network security.
Progent's powerful customer support database application stores comprehensive documentation for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help provided to each Progent client by any engineer. This database of issues and repairs is structured as a readily accessible support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from vendors' in-house support staff so Progent's remote consulting experts are able to find the most efficient resolutions in the least time.
Remote technical support services available from Progent to companies in Jundiaí São Paulo include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts can deliver network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most complex issues associated with network design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs offer excellent cost-effectiveness because their broad expertise permits them to resolve problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your network by means of the latest on-line support tools in order to perform efficient, safe, and economical diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco wireless controllers support Services, Cisco VPN Integration assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services that can strengthen the defenses of your Windows, macOS and OS X, or Linux environment against attacks or help your business to recover quickly following a serious breach. Security solutions offered by Progent include: in depth data security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent offers expert online consulting to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a wide spectrum of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Jundiaí Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or revamping your current organization, identifying or enhancing Call Center software products to address the special demands of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center resources to deal with unusually busy situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of experienced network consultants gives your workers in Jundiaí São Paulo instant contact with a large support group with substantial background offering phone consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of business efficiency, and Progent's goal is to resolve and not simply track technical problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Jundiaí São Paulo remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your computer support is proactive and automated. By anticipating looming problems before they expand into crashes, remote monitoring can ward off inconvenient and costly service failures. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems based on multiple platforms.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Jundiaí São Paulo, Progent's phone-based network support engineers can deliver effective and economical system help the moment your business requires it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Jundiaí business has a regular independent consultant or maintains an in-house organization that can handle the majority of network issues, Progent’s Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to deal with unexpected network crises or particularly challenging integration problems.
Details of Progent's Online Computer Support for Jundiaí São Paulo
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give businesses in Jundiaí São Paulo unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Jundiaí São Paulo and is also ideal for customers in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for phone service and requires no monthly subscription fee for services delivered during regular business hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from authorized specialists who have skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that align with the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure remote connectivity allows Progent's service experts to see exactly what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and experienced engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose clients need immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, refined support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the forefront of network support, executing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each client. The practice of detailing and organizing service activity allows more efficient support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.