Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's consultants can assist you with any stage of Microsoft Azure integration such as requirements definition, readiness evaluation, system design, pre-production testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN connections so your clients can securely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to run in the cloud including Windows Server, Exchange, SQL and SharePoint. Progent can also help you to create a hybrid cloud ecosystem that transparently combines physical datacenters with Azure resources.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
If your business operates a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your entire organization in a wide array of security topics including security management procedures, security architecture and strategies, connection management products and methodology, applications development security, operations security, physical security, telecommunications, network and web security, and workplace recovery preparedness. CISM and ISSAP define the core competencies and international standards of performance that network security professionals are expected to master. These accreditations provide executive management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to offer effective security management and consulting services.
Progent's Microsoft-premier engineers can assist your organization to enhance your workstations from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of migrating to 64-bit PC desktop computing, plan an efficient migration strategy that minimizes operational interruptions, and deliver economical, expert remote help to aid your organization to configure 64-bit desktop software and application software on your current computers.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of the time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it.
Microsoft Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements favorably impact key IT areas like ease of administration, high availability (HA), security, cost of ownership, collaboration, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of migrating to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and support and management services for Exchange Server 2013.
SQL Server 2014 incorporates major enhancements in critical areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly with all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite consulting services that include system design, deployment, management, troubleshooting, and application development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Progent's Microsoft-certified Windows 2000 Server consultants offer network support and information technology consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting services include system planning, deployment, documentation, local and off-site technical support, Help Desk outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience developing Microsoft ISA Server-based security installations for IT networks with many sites, remote users, and line-of-business web applications. Progent's ISA Firewall experts can assist your small business in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that meets your information security requirements without adversely restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and secure communications environment that permits a Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony across a wide assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can help you to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and provide live webinar and on-premises training to your IT staff and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft 365 apps such as Outlook clients and PowerPoint.
If your company network combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive network that allows all your OS platforms to coexist for easy management, seamless information exchange, high availability, superior throughput, and tight protection. Progent's UNIX and Microsoft Windows integration support offerings feature network infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote technical help and repair, in-person technical support, and Help Desk Call Center outsourcing.
Progent offers fast and affordable remote access to a certified Oracle DBA expert or an Oracle application developer. Progent can provide comprehensive database administration services for any version of Oracle's RDBMS platform and can also help design, build, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication tools and Oracle Database Resource Manage.
Progent's Data Center consultants can help you find high availability data centers that match the specific requirements of your business. Fault tolerant co-location sites are particularly attractive to small businesses because of their low cost and convenience in comparison to taking a do-it-yourself strategy. Attempting to design an on-site data center with even a minimum degree of fault tolerance is too expensive for typical small organizations. Progent can help you reap all the advantages of high availability data centers and 24x7 colo sites by offering a complete range of engineering and maintenance services.
Progent's Jabber consultants can provide online or on-premises support to assist businesses of any size to plan, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth expertise for all the technologies that make up creating an end-to-end Jabber solution including Cisco network devices and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and other components of a modern collaboration solution.
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
Progent provided a wireless integration solution that allowed a school to improve productivity and avoid the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for connecting separate locations as far as 2.5 miles apart and can extend to even longer distances. This wireless solution provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.
Progent offers cost-effective remote consulting to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.
The QTS Internet Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if your business is planning on migrating your primary or offsite backup system to Herakles/QTS, Progent offers a range of cost-effective consulting services that include data center relocation, system installation and updates, network optimization, comprehensive project management services, virtual server configuration, remote monitoring, automated network management, software programming, business continuity planning and testing, security evaluation, and the use of the Progent Test Lab.
With Catalyst switches for small and medium-sized companies, Cisco allows companies to realize the full advantages of bringing smart traffic control to their IT infrastructures. Cisco's switch product line makes it possible to enable features that make your IT network sufficiently available to accommodate time-critical needs, expandable to support growth, safe enough to protect restricted information, and designed for differentiating and managing all traffic to optimize network performance. Progent's CCIE certified consultants can show you how to select and deploy Cisco Catalyst switches appropriate for your business. Also, Progent's CISA certified security specialists can help you develop a strategic security plan and configure Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent's Citrix-authorized consultants can help your company to evaluate the strategic benefits of XenServer and other Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your current XenServer environment and show you how to enhance resource utilization, performance, security and compliance, uptime, and recoverability.
Progent offers a variety of IT support packages for small companies. These IT outsourcing and network monitoring services are based on the anticipatory problem solving abilities of System Center Operations Manager 2007, a next-generation network and system support software platform that tracks the reliability, throughput, and safety of your information system and identifies incipient problems before they can disrupt your system. With Progent's affordably priced IT service packages, small companies can select a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution.
Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but manageable information. The IT sophistication of the Microsoft .NET components included with Microsoft Small Business Server requires a network support expert with real-world experience designing and integrating seamless, comprehensive business technology solutions. Progent's Small Business Server professionals have an average of over 10 years of background integrating business systems built on Microsoft platforms. This background ensures you success in deploying, managing, and troubleshooting network environments that incorporate the Microsoft SBS Server package of servers and applications.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable and safer Active Directory implementation. Both options also provide the long-term advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime.
For advanced project management support, Progent offers the services of senior information technology experts with decades of background in technology management, application development, and business process design for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management skills to help enterprise customers follow best practices to make sure strategic projects are completed on schedule and within budget.
Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and repair BlackBerry technology economically and effectively, doing away with the requirement for an in-house BlackBerry expert and reducing the expense and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, combined with Progent's efficient remote support model, provides small businesses a cost-effective solution for incorporating BlackBerry devices and software productively into their information network.
Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting consultants can provide online and on-premises assistance to help you create and administer a Cisco Wi-Fi IP phone deployment by delivering services that range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it.
Progent can provide economical online support for all releases of Microsoft Access including desktop and browser-based versions and offers expert support for application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom online training for Office Access programming and database management.
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum degree of dependability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization techniques that allow small companies with multi- platform environments to economize significantly on the expense of capital equipment, system support, and IT management while achieving world-class reliability and an unprecedented degree of vendor flexibility.
Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each client. The practice of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
Microsoft Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring advanced protection, seamless compatibility with other Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated operational efficiencies, increased worker productivity, and better IP protection with this easy-to-manage, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server require careful planning and thought before roll out. Progent's Microsoft-certified consultants can provide the skill needed to realize all the advantages of Office Communications Server across your whole organization.
Progent's high availability network experts offer reliability support, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, high-availability Internet architecture design, 24x7 data center consulting, and other 24x7 operations consulting to show your organization configure a 24x7 environment for mission-critical applications. Progent has the knowledge and experience to develop affordable, fault-tolerant networks by utilizing the expanding library of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco certified consultants can help you design a fault tolerant mutli-site network with a fully redundant Internet interface and efficient network load balancing.
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management team, create a corporate-wide security plan, streamline IT management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud integration, supports popular smart phones and tablets, allows single login with Microsoft Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and adds over 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad knowledge and hands-on experience to address the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will maximize the business value of your investment in this powerful product.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud integration, supports popular smart phones and tablets, permits single login with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, extends the Web Client, and adds more than 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and hands-on experience to address the many IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the return on your investment in this powerful product.
Progent's Windows Server 2019 disaster recovery planning consultants can assist you to plan and deploy a disaster recovery solution based on Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent provide organizations of any size world-class network remote or onsite consulting for information systems based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security consulting for companies ranging from the small office to the worldwide enterprise.
Progent's ProSight Virtual Hosting service combines advanced virtualization architecture, a state-of-the-art data center, and the support expertise of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete information technology outsourcing alternative that improves network availability and security, eliminates management distraction, and saves money. With Private Cloud Hosting, a small or midsize company can have each of its software platforms and key application servers hosted in a safe and fault tolerant data center on a high-performance, high-availability virtual machine configured and maintained by Progent's computer service professionals.
Progent's Microsoft certified experts offer a variety of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial package and corporate management solution built, like all Microsoft financial tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft financial products in the Dynamics GP family, provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP is easy to deploy and configure, and with its modular design you are able to license only the functions you currently need, with the ability to add users and enlarge capabilities when necessary. Progent's Microsoft Dynamics GP Software support experts can help you deploy, customize and manage Dynamics GP/Great Plains 2010 and also older editions of Dynamics GP/Great Plains.
SQL Server 2016 introduces major improvements in performance, scale, security and compliance, uptime, mobile computing support, and integrated business intelligence. New features include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Jason support, Always Encrypted mode, Mobile Report Publisher, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to help businesses of all sizes to implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
Progent's Microsoft-certified consultants can help you evaluate the business justification for implementing SharePoint Portal Server 2007, advise you on the most appropriate edition of SharePoint Portal Server for your application, offer setup and deployment services, help you to install Microsoft SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application programs to operate with SharePoint Server 2007, develop a company-wide security strategy that incorporates portal technology, and provide troubleshooting and Help Desk support.
Progent's Private Cloud Hosting outsourcing provides complete hosting of a small or mid-size company's servers in an environment that gives the highest level of availability and scalability and is also simple to transfer to any data center. Progent's Private Cloud Hosting services are based on proven virtualization techniques that allow small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital equipment, system support, and IT administration while benefiting from world-class reliability and an unmatched degree of vendor independence.
Progent is among the most expert information technology support firms for creating email and messaging solutions powered by Exchange 2000 Server. Progent is skilled in helping small companies get the full advantages of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.