Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances running throughout multiple sites with any number of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi professionals who can help you to determine the benefits of UniFi technology for your environment and assist you to plan, install, manage, and maintain your UniFi ecosystem.
Progent's Microsoft-certified experts can help you evaluate the business justification for implementing Microsoft SharePoint Server 2007, advise you on the most sensible edition of SharePoint Portal Server for your circumstances, provide configuration and integration expertise, assist you to install MS SQL Server as a supporting database manager, optimize your network infrastructure, integrate your off-the-shelf and customized application programs to work with SharePoint 2007, develop a company-wide security plan that includes portal solutions, and deliver maintenance and Help Desk services.
Progent's Data Center professionals can help you find high availability data centers that match the specific requirements of your business. High availability co-location sites are especially attractive to small organizations because of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Trying to create an on-site data center that offers even a basic degree of fault tolerance is financially prohibitive for the majority of small organizations. Progent can show you how to reap all the advantages of high availability data centers and 24x7 colo sites by providing a full range of engineering and support services.
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting email solutions for companies in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email environment features security, fault tolerance, easy connectivity for off-site and wireless users, time-saving management utilities, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and MS Exchange 20000 Server. Progent can also help small or mid-size companies to upgrade to Exchange 2016 or Microsoft Exchange 2013.
For enterprises with branch offices in California or any region covered by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and certified Cisco system consultants offer a range of IT consulting services including project planning, Sarbanes Oxley compliance, office moves, enterprise security, network architecture, on-site or phone-based branch office support, and troubleshooting for collocation hosting facilities. A Progent network architect can help you plan a multi-site network that makes smart use of co-location services and Internet hosting sites. Progentís Microsoft Premier consultants can help major enterprises design, deploy and maintain major rollouts of updated versions of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís CCIE and CCNP consultants can assist you to deploy Cisco technology for connection solutions that incorporate basic, high-performance, integrated, and wireless networking.
Stealth penetration checking is a key part of any overall IT system security plan. Progentís security professionals can perform thorough penetration tests without the awareness of your company's internal network support staff. Stealth penetration testing shows whether existing security monitoring tools such as intrusion incident warnings and event history analysis are properly set up and actively monitored.
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware.
Progent's consultants have delivered support for Dynamics GP and Great Plains software for almost 20 years and Progent has delivered system integration, software development, training, and troubleshooting services since the platform's original release. Progent offers high-level expertise for updating out of date Dynamics GP ERP systems. Progent can assist your business to design, pilot, and carry out a cost-effective migration from a an outdated release of GP to the newest version of Microsoft Dynamics GP.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter.
The server cluster feature set incorporated into the high-end versions of Microsoft Windows Server 2008 is dramatically redesigned to simplify the installation, configuration, and management of clusters that offer greater levels of system dependability, security, efficiency, and versatility. New or enhanced capabilities include automated cluster verification, easier configuration and installation, improved cluster management, new cluster architecture for maximum availability, hardened protection and quorum models, elimination of failure points, more storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the advantages of Windows clustering, design and execute a deployment, train your IT staff to manage your cluster environment, deliver ongoing consulting and technical help services, and create and validate a business continuity plan.
Progentís Microsoft-expert engineers can assist you to enhance your workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and advantages of upgrading to 64-bit desktop processing, plan an affordable upgrade process that reduces operational interruptions, and deliver inexpensive, expert online help to aid your organization to install 64-bit desktop software and applications on your existing hardware.
Microsoft SQL Server 2008 offers indispensable, familiar tools to computer professionals and network users, lessening the complexity of creating, deploying, administering, and accessing enterprise data and analytical programs on platforms ranging from handheld devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2008 call for a network consultant with real-world experience and broad knowledge in planning and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent's Test and Training Lab at the QTS Internet Data Center can be used for testing line-of-business applications, creating efficient system upgrade methodologies, evaluating and optimizing performance, designing or verifying disaster recovery solutions, mitigating compatibility issues, and building training environments for new technologies. For Progent clients without sufficient internal resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical IT initiatives on schedule.
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems.
Progent has created several security packages designed to deliver larger institutions an independent and comprehensive security evaluation from a group of premier security engineers. All Progent's security assessment bundles incorporate a collection of services like automated scans from within and from beyond the network security perimeter, expert interpretation of results by certified security consultants, production of a report explaining the findings, plus an interactive high-level executive outbrief and an extensive interactive review for internal network managers.
Windows Server 2008 is an important step forward in making information systems more protected and available, simpler to virtualize and manage, faster, and able to provide a better environment for web publishing. Progent can assist your company get the most from the improvements built into Microsoft Windows Server 2008 by delivering certified consulting, support, education, staffing, network monitoring, and security services.
If your business has a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISA and CISM-certified consultants can assist your entire enterprise in a wide array of security topics such as security administration practices, security design and strategies, connection control products and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery preparedness. CISM and ISSAP stipulate the basic skills and worldwide standards of performance that network security professionals are expected to possess. These certification offer IT management the confidence that consultants who have earned their CISM or ISSAP certification have the background and theory to deliver world-class security support and engineering help.
VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a DR solution based on VMware SRM.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.
Microsoft Windows 8.1 is designed to power devices from smart phones and tablets to power-user desktops. A wealth of innovative capabilities, such as touch screen support and iconic tile GUI, provide a wide selection of benefits for companies who know how to put them to work. Progent's Windows consultants can help bring your business up the learning curve with Microsoft Windows 8.1 and show you how to derive significant business value from the product's various technical enhancements.
Cisco's Small Business series of access points are Linux-powered devices intended as value-priced wireless APs for small offices. Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide online or onsite integration and debugging support to help your organization to design, configure, update, optimize, administer and debug Cisco Small Business wireless AP deployments of any scale or architecture.
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the forefront of network support, executing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a refined collection of individual best practices that are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just expert technical capability, but also a consultant with proven approaches for using technical knowledge to solve actual IT problems rapidly.
Progent's Microsoft-certified engineers can provide affordable remote support and programming services to help you to plan, deploy, manage, and maintain SharePoint 2010 environments that can include web pages able to function as intranets, extranets, document management applications, wikis, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other tools to promote and improve teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with other data sources as well as with Microsoft's familiar office productivity applications including Excel, Word, Outlook, and Visio. Progent can help your business to upgrade from previous versions of SharePoint or adapt a mix of web applications into a unified and easily managed SharePoint 2010 environment.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, lower their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
Progent's certified SonicWall firewall consultants can show you how to integrate, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into a complete network protection plan and design security into your business processes.
Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the background to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Exchange Server 2007 and the design of unified messaging implementations powered by Exchange Server 2007.
Microsoft Exchange 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements favorably impact key facets of IT such as manageability, high availability (HA), compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Exchange Server 2013, design an efficient validation and deployment strategy, and educate your IT team to maintain your Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Exchange 2013.
If your company is producing UNIX or Linux applications on a network that has MS Windows-based processors, PCs, and office productivity products, Progent can provide full-service network support outsourcing that allows you to concentrate on your area of high-value know-how without the constant distraction of maintaining your business network. By using smart server monitoring and by delivering online and on-site assistance when your company needs it, Progent represents an economical way for maintaining an information network that features high reliability, security, and efficiency. Progent's UNIX/Linux developer support services feature full-service it outsourcing, virtual infrastructure, remote and on-site service and repair, 24x7 monitoring, and Helpdesk services.
Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís consulting professionals can show you how to design, integrate, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Progent can assist your company to design and execute an efficient migration from a Solaris-powered IT environment to a network powered by Windows and suited for supporting Microsoft's familiar office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development experts can help you preserve your information and minimize productivity discontinuity by designing an efficient migration plan that preserves your existing assets in Solaris software and technology. UNIX-to-Windows migration support services available from Progent include analysis of current infrastructure, transition strategy and testing, Microsoft Exchange migration expertise, information and application software porting, and server and storage system migration and economization.
Progent's certified Windows Server 2019 consultants can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
Progent's certified Office and Office 365 consultants can help companies to incorporate Office desktop and Office 365 apps such as Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a seamless solution that provides fast ROI and promotes better business results. Progent can assist your company to interface Office or Office 365 applications with each other and with other core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server running on-premises or hosted in the cloud. Progent can also assist you to fix compatibility problems with different releases of Microsoft Office and offers customized online training to individuals or teams.
Progent provides nationwide remote technical support and consulting services for companies that operate Solaris environments or whose IT systems feature a mix of Solaris and Microsoft products. Remote technical support offers optimum return for your IT dollar by protecting user efficiency and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and consultants allow Progent to solve most network issues without squandering time and expense by traveling to your site. In the vast majority of situations your IT issues can be dealt with over the phone or via a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist you with the most difficult network issues.
Progent can help your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to SCCM 2012 from an older change management solution or help you to modify your existing SCCM 2012 environment to support your evolving IT needs. Also, Progent can help you to build an infrastructure that fully supports SCCM 2012 by providing expertise with related Microsoft technologies such as ADDS, Microsoft SQL SSRS, and Internet Information Services (IIS).
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business benefits of migrating to SQL Server 2017 and can help your organization to plan and carry out an efficient migration of your databases and applications to any deployment model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from as-needed design review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.
Progentís Microsoft consultants offer small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for update and configuration management. System Center Configuration Manager 2007 is the new name for the update management solution previously called Systems Management Server. Configuration Manager 2007 offers a range of enhancements to Systems Management Server including full automation, integrated Vista Windows Server 2008 support, quarantine support, and boot image management. Progentís certified consulting professionals can help you use SMS Server or Configuration Manager effectively for streamlined operating system and application software installation, security patch administration, application metering, and licensing compliance. Progent's consultants can also assist you to move smoothly from Systems Management Server to Configuration Manager.
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and onsite consulting expertise, application development, and debugging services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud infrastructure into a seamless information management system.
Microsoft Lync Server 2013, now called Skype for Business, enables businesses of any size to build a manageable and secure communications ecosystem that permits the modern BYOD computing model with IM, real-time presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling enabled for a broad range of desktop and handheld clients. Progent's certified Lync Server 2013 consultants and system integrators can help you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Lync Online) or hybrid model suitable for your present and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your IT staff and users. Progent offers expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.
Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to deploy, manage, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Progent's CISM-certified security consultants can show you how to secure your Apple Mac network through expert support offerings such as performing security audits, recovery from virus and worm penetrations, configuring firewalls, implementing safe off-site and mobile access, deploying automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan appropriate for the particular objectives of your corporate information system.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.
Progent can help companies of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and lower equipment expense. Azure includes a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and resources and make sure you sidestep the common errors small organizations make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Android smartphones and tablets.
Progent has over a decade of background deploying, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can help you to design, deploy, support, and fix your System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can assist you to migrate to the latest version of Microsoft System Center from an older release or from another datacenter management solution to provide the advantages of enterprise-class deployment, management automation, security and compliance, plus infrastructure and critical application performance monitoring.
Progent's Network Call Center Outsourcing Support Services for PC desktop support are intended specifically for small businesses who need immediate availability of a Help Desk Service Center with professional phone support and full escalation options but who have to work within a limited network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support, Secure Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Software Selection and Deployment.
Microsoft Windows Active Directory demands significant practical experience to integrate optimally across an enterprise. Progentís Microsoft Certified consultants are experts in designing, deploying, and maintaining complex Enterprise AD installations. Progentís fields of expertise with Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with legacy legacy software configuration objects in production AD environments, and repair of failed configurations of AD and Active Directory-integrated applications.
Juniper Junos Network and Security Manager Consulting Services
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to create custom mission-critical applications and eCommerce solutions that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you design reports that allow you to track your business more effectively, turning uncooked information into valuable insights into your company and customers.
When performing consulting tasks for corporate clients, Progent uses a structured methodology driven by defined milestones in order to meet financial, timing and engineering goals while minimizing business disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design tuning, and expert implementation. All phases are documented to provide a detailed summary of IT services performed and to assist in downstream system maintenance.
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to repair real-world network problems quickly.
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, in the trenches of network support, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices that are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical skills, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems quickly.