Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, at the forefront of IT support, performing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just expert IT skills, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems quickly.
Progent's Microsoft-certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, tune your network for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT support staff, develop an enterprise-wide security plan, automate IT management, help with application development, and build and test a disaster recovery/business continuity plan.
Progent’s Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the top shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
With the Catalyst line of switches for small and medium-sized companies, Cisco allows companies to gain the full benefits of bringing smart traffic control to their networks. Cisco's Catalyst switch technology allows you to enable features to make your network infrastructure sufficiently available to accommodate time-critical needs, expandable to support future growth, safe enough to guard restricted information, and capable of prioritizing and managing traffic flows to streamline network performance. Progent's Cisco certified engineers can help you select and deploy Cisco switches that make sense for your business. In addition, Progent's certified security specialists can help you create a comprehensive protection plan and set up Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Progent offers small businesses two ultra-affordable security evaluation packages that include, at a preset price, remotely managed inventory scans of your network security profile which are evaluated by certified information security specialists who assess the results of the remote scan, deliver objective evaluations of your existing network security, and make recommendations for remediation. Progent has developed two complementary network security inventory packages for external and internal scanning that are priced to meet the budgets of small companies while delivering enterprise-class evaluations of your network's vulnerability to assault.
Progent's Cisco certified wireless networking experts can provide economical remote and on-premises support for end-of-life and current 802.11ac Aironet Wi-Fi access points and Progent can help you to design and manage wireless solutions that include indoor and outdoor/industrial Aironet access points.
Office 365 is Microsoft's expanding family of productivity apps and cloud services available on a subscription basis. Office 365 apps and cloud services are available in a variety of product bundles intended for customers ranging from individuals and households to enterprises. Progent offers quick and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android platforms. Progent can assist your business to understand the many subscription plans available with Office 365 and configure your network with Office 365 so you derive top business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid solutions that seamlessly integrate on-premises and cloud resources.
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT management, staff, create a corporate-wide security plan, automate IT management, help with creating applications, and generate and test a disaster recovery/business continuity plan.
If your office network combines Solaris technology with Microsoft Windows, Progent can help you to integrate your computers into a cohesive environment that allows all your operating systems to coexist for easy management, seamless dataflow, high availability, enhanced throughput, and strong security. Progent's Solaris and MS Windows coexistence assistance offerings feature IT infrastructure integration and service, consulting for Windows services for UNIX, remote server monitoring and management, remote network support and repair, in-person technical support, and Helpdesk services.
Progent offers cost-effective remote assistance to help your business to plan, configure, and fix any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you build or support a highly available, protected and efficient network infrastructure that aligns with your mode of computing. Progent can also provide remote or onsite training for individuals or groups to help manage and use your iOS devices in a safe, collaborative environment that optimizes the strategic value of your IT network.
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's seasoned application designers and programmers can assist your company to build customizations to Microsoft GP/Great Plains that support the unique needs of your organization without losing the benefits of seamless Windows integration. Progent can also offer expertise with a range of software development tools that can be used to create user-interface and data integrations with Microsoft GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Progent offers fast and affordable remote access to a certified Oracle DBA consultant or an Oracle application developer. Progent offers advanced database administration services for all versions of Oracle's RDBMS platform and can also help plan, create, update, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Streams replication tools and Oracle Database Resource Manage.
Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end security plan and build protection into your business operations.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent continues to offer technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you assess whether to move up to more current firewall products available from Cisco. Progent's Cisco-certified experts can help you plan and carry out a cost-effective upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Progent's Microsoft certified consultants offers remote and onsite support expertise to assist you to administer, support, and repair PCs based on Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, disaster recovery, online access, mobile device management, Wi-Fi configuration, and remote network monitoring.
Progent’s Wireless Consulting Services provide a convenient, economical way for companies of all sizes to configure, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Microsoft Office for Mac allows Mac users to run the industry's most familiar office productivity applications. Progent's Apple-certified Mac experts can help you set up Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered computers so that Macintosh users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for networks that mix Mac with Windows systems with complete resource sharing, or networks which intentionally restrict collaboration between Mac and Windows systems.
If you want to revamp your corporate web site, build internal websites for applications such as HR or employee training, design a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's consultants can also show you how to design and maintain a secure, robust server and communications network, including off-site and wireless access, to run your web tools.
Progent has more than a decade of background deploying, and supporting the key components included with Microsoft System Center and can help your organization to plan, deploy, support, and repair your System Center solution to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can help your organization to upgrade to the latest edition of System Center from a previous one or from another IT management platform to deliver the benefits of best-in-class provisioning, centralized management, security, plus infrastructure and application availability and performance monitoring.
Progent's support services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers, network appliances such as routers and wireless APs, and IoT devices such as alarms and health monitors.
Les Kent has a 35-year track record of successful technology integration, executive administration, sales, and operations. He has demonstrated a talent for creating elegant IT solutions during his time as as a system designer, application developer, project manager, implementation expert, and problem solver for small companies, new ventures, and global corporations.
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the key 32-bit applications that you intend to retain as well as the new 64-bit editions of software you plan to install.
Progent's certified SonicWall firewall experts can help you configure, maintain, and tune SonicWall firewall products including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end security solution and design security into your corporate operations.
Progent's certified ISA Server consultants have broad experience developing Microsoft-based security designs for information systems with many locations, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business design and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without limiting your network.
Progent can help you plan, deploy, manage, monitor, and repair a viable Wi-Fi LAN infrastructure, recommend appropriate hardware and software, and integrate access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also help you put together a thorough wireless system security plan that is well aligned with the security plan for your entire corporate network.
Progent can help you to understand the many subscription options available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and manage hybrid networks that seamlessly integrate local and cloud-based resources.
Progent offers consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall appliance that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewall solutions.
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Progent can provide affordable online access to an authorized Oracle database administration expert or an Oracle software developer. Progent offers advanced DBA services for any version of Oracle including 10g and 11g and can also assist you to plan, create, update, or troubleshoot Oracle database applications based on SQL and PL/SQL. Progent also offers support for Data Guard replication technologies and Oracle Database Resource Manage.
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in scale, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Progent’s Microsoft certified professionals offer small and medium sized companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can secure your business system from attack by outside and inside threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through experienced planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can help you to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs lower the overall administrative expense of managing and configuring software products by making it simpler to install system images, control mobile computers, and operate management utilities. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT projects involving areas that Feature Packs are designed to streamline. Progent's adoption and update services can lower cost and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can help you define efficient processes and policies to manage PDAs and intelligent mobile phones so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security strategy that includes standards, procedures and technologies to keep your IT computer system protected.
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as planning HA architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Network monitoring ordinarily involves tracking a network’s resource utilization in order to uncover data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that run under Linux and can be used to observe mixed-platform environments where Linux and Windows coexist. Progent's system integration consultants can help you take advantage of both these programs to tune and repair your network. Progent's Linux consulting professionals offer small companies and developers assistance with administering and supporting UNIX and Linux systems that work with Microsoft-based technology.
Progent can provide rapid online access to Cisco CCIE networking experts. Progent's CCIE experts can link to your environment via powerful remote diagnostic utilities to deliver quick and affordable troubleshooting and remediation of critical network problems.
Microsoft Windows Server 2008 is an important step forward in making IT networks more protected and fault tolerant, easier to virtualize and administer, faster, and able to provide an improved platform for web publishing. Progent can assist your business get the most from the enhancements built into Windows Server 2008 by delivering certified consulting, tech support, education, temporary staffing, monitoring, and security expertise.
Mid-sized businesses can get all the advantages of Microsoft Operations Manager and have quick access to Progent’s Microsoft and Cisco Premier Certified IT support professionals. Thanks to Progent's affordably priced IT service packages, medium-size businesses can select a basic co-sourcing service program based on Operations Manager with network monitoring, automated alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For businesses with line-of-business applications who need high availability networking, Progent offers a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to provide mid-size business networks enterprise-class availability, protection and performance.
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique ability for supporting branch offices that need IT help with the responsiveness associated with with small companies but which includes professional client interaction, thorough documentation, and compliance with enterprise IT standards. If your corporation maintains a branch office located anywhere in or any area covered by Progent's engineers, Progent can offer a broad array of onsite and remote network support services and system design assistance.
Progent's Linux consulting experts provide small and mid-size companies and developers help with administering and maintaining Linux computers that coexist with Microsoft-powered technology. Progent offers your organization contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise offers you an easy one-stop consulting firm to show you how to build and manage a secure and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop environment that improves the business impact of your IT network; integrate XenDesktop technology with your servers, end-user computers, and printers; upgrade your older desktop virtualization software to current releases of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also train your network managers to adhere to best practices to maintain your XenDesktop solution efficiently.
Progent's Power BI consultants can help your business to plan, deploy, manage, update or troubleshoot your Power BI business analytics solution. Progent can also help you to organize your source data for Power BI visualizations. Progent can help you implement and manage an onsite, cloud based, or hybrid network model for Power BI.
For custom program creation, Progent can supply software design consultants to write business applications in areas such as commercial transaction webs, web development, Microsoft Business Solutions packages including Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to create custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers experts in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent's ProSight family of managed IT services are geared to provide businesses who have small in-house network administration and support staffs with low-cost access to world-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include predictable network maintenance costs, automation of routine administrative tasks, ongoing absorption of the latest information technology, graceful migration from older systems to current solutions, improved alignment of information technology with strategic goals, guidance from seasoned network consultants, and freeing up management to concentrate on business issues rather than ever-changing information technology.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
The Contact Center service delivery structure used by Progent gives small companies an effective alternative to reliance on independent consultants by offering broad expertise shared by multiple engineering teams, optional round-the-clock availability of urgent help, escalation capability to top-level engineers for solving the most complex issues, support consistency and dependability, prompt follow through enforced by seasoned support managers, a choice of convenient techniques for requesting service tasks, and a high level of progress visibility made possible by trouble ticket tracking and available through a web portal.
Progent's Symantec consultants can help you support legacy Symantec firewall and VPN products such as the Raptor and VelociRaptor family or help you upgrade to current firewall/VPN solutions. Progent can also help you create and implement a complete security plan that can include firewall and VPN devices and software, managed security and virus defense services, system monitoring software, and formal policies and processes. Progent has the expertise to be your single resource for continuing technical support, maintenance, education, and security expertise.
Progent can provide cost-effective remote and on-premises support to help organizations of any size to move all or part of their core IT resources to Google Cloud Platform services. This can save management hassle and hardware expense and enable the use of Google's cutting edge machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security.
Progent's certified ISA Server consultants have extensive backgrounds creating Microsoft-based security designs for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server consultant can help your small or mid-size business plan and deploy an installation of Microsoft ISA Server 2004 that supports your information security requirements without restricting your productivity.
Progent's Microsoft-certified consultants can provide affordable online support and programming services to help you to design, deploy, manage, and maintain Microsoft SharePoint 2010 environments that can include web pages that can function as portals, extranets, document and media management applications, blogs, data marts, business information systems, enterprise-wide search engines, Visio-driven workflows, and other tools to support and improve information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party databases and with Microsoft's familiar desktop programs like Excel, Word, Outlook, and Project. Progent can help your business to migrate from previous releases of SharePoint or move a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 environment.
If your company is producing Linux-based applications in an environment that includes Microsoft Windows-based servers, desktops, and office applications, Progent offers full-service information technology outsourcing that allows you to concentrate on your field of high-value know-how without the constant hassle of managing your business network. Through the use of automated server monitoring and by delivering online and in-person assistance when your business needs it, Progent offers an affordable solution for maintaining an IT network that provides excellent reliability, protection, and efficiency. Progent's UNIX/Linux developer support offerings include full-service information technology outsourcing, virtual server infrastructure, remote and on-site service and troubleshooting, proactive network monitoring, and Helpdesk support.
Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to preserve your Office 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.