Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to each client. The practice of detailing and archiving service records allows more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t let go of vital service information.
Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration plans, tune your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support team, create an enterprise-wide security strategy, automate IT management, help with creating applications, and build and validate a disaster recovery/business continuity plan.
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide remote or onsite integration and debugging services to assist you to plan, configure, upgrade, optimize, manage and debug Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to build an enterprise-wide connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most appropriate selection, location and setup of Aironet wireless APs to work with your specific workplace design, construction, and expected network traffic.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.
Progent offers the services of RIM BlackBerry-premier consultants who can help small companies to plan, manage, and repair BlackBerry technology affordably and successfully, doing away with the need for an in-house BlackBerry expert and minimizing the cost and hassle of maintaining a mobile workforce. Progent's BlackBerry specialists offer extensive backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's efficient remote support model, provides small and mid-size businesses an efficient option for incorporating BlackBerry technology productively into their information network.
Progent can provide fast online support from Cisco CCIE network infrastructure experts. Progent's CCIE engineers can connect to your network via powerful remote diagnostic utilities to deliver fast and economical analysis and remediation of critical network infrastructure problems.
Progent can assist businesses of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce hardware expense. Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and resources and ensure you avoid the typical mistakes small organizations make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.
For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop environment that maximizes the business impact of your information system; integrate XenDesktop software with your servers, end-user computers, and peripherals; upgrade your older virtual desktop software to current versions of XenDesktop; and provide advanced online technical support. Progent can also instruct your IT staff to adhere to industry leading practices to manage your XenDesktop solution effectively.
Cisco Nexus switches are intended to deliver the performance, expandability, uptime, virtualization support, density, data protection and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide online and on-premises consulting services to assist you to plan an optimal switch architecture, build test environments to validate your switching solution, deploy Nexus switches, create and implement effective policies, perform security vulnerability assessments, configure proactive monitoring, fully utilize resources through virtualization, troubleshoot switching and routing problems, maximize performance, perform capacity planning, and set up the advanced fault-tolerant features incorporated into Cisco's Nexus products. Progent can also assist you to migrate non-disruptively from legacy Nexus switches or Cisco Catalyst switches to current Nexus platforms.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of thorough testing and significant experience with information security architecture. ISSAP security experts possess in-depth knowledge of access management mechanisms and techniques, telecommunications and network infrastructure protection, cryptography, needs evaluation, BCP and DRP, and physical security. Progent's ISSAP-premier security consultants can help your company with all phases of architecture security.
Progent provides small and mid-size companies expert support for Intrusion Protection products and IPsec VPN products from major firewall and VPN security companies such as WatchGuard, Juniper, and Symantec. Progent can show you how to create a detailed security plan and choose the right products from multiple vendors to achieve your security objectives while sticking within your spending restraints.
Progent's Private Cloud Hosting service offers comprehensive hosting of a small company's production servers in an environment that gives the maximum degree of availability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting services are built on mature virtualization techniques that enable small and midsize businesses with mixed- platform environments to save significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
If your business runs a Sun Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-certified security specialists can help your entire enterprise in a wide array of security topics such as security administration procedures, security architecture and models, connection control systems and techniques, software development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM, CISSP and ISSAP define the basic skills and international standards of knowledge that information security professionals are required to possess. These certification give IT management the assurance that those who have earned their CISM, CISSP or ISSAP qualification have the background and knowledge to offer world-class security management and engineering services.
Cisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are mobile within office, warehouse, health-care or other environments where management wants portable phones that offer more administrative control, data security and durability than is achievable with the BYOD mode of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually demands that you configure and fine tune many components of your wireless infrastructure such as access points, routers, Cisco wireless LAN controllers, and management tools. Progent's certified experts can provide remote and on-premises assistance to help you build and administer a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Progent can assist you to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and manage hybrid ecosystems that transparently integrate on-premises and cloud products and services.
Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoints scanners, infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things devices like sensors and health monitors.
Progent’s Shared Call Center service allows your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent is a leader in economically providing enterprise-class IT help to small businesses. Progent's achievement in handling the IT support requirements of the historically underserviced small company sector is the cumulative result of major technical and operational breakthroughs that have eliminated a great deal of the traditional costs out of managing network service, injected unprecedented professional skill into the IT service system, and dramatically accelerated the repair process.
Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.
Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many sites, mobile users, and mission-critical web applications. Progent's ISA Firewall consultants can assist your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your network protection needs without overly limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
Before Progent’s MOM-based solution, network issues were approached reactively, after workers were impacted by them. With the benefit of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to ward off server issues before they grow to be serious enough to disrupt network availability. Because of MOM, Progent can deal with looming problems before customers are aware that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small company networks enterprise-class availability, safety and performance.
In performing consulting projects for enterprise clients, Progent uses a structured methodology based on specified milestones so as to meet budgetary, timing and engineering goals while minimizing business disruption. Progent's Enterprise Services Methodology follows industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design adjustments, and expert deployment. All phases are documented to make available a comprehensive summary of IT services performed and to assist in downstream network maintenance.
Progent's CISM-certified security staff can help you secure your Apple Mac environment through expert services such as performing security audits, clean up after virus and worm penetrations, setting up firewalls, integrating safe off-site and mobile access, deploying automated software for defense against viruses, spam, and malware, and developing a comprehensive security plan appropriate for the particular goals of your corporate information system.
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide organizations of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and set up SCOM 2012 management packs based on industry best practices for monitoring network fabric and both Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to help you to fix critical problems uncovered by SCOM 2012.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable and more secure AD environment. Both versions also offer the long-term advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime.
Windows Server 2008 R2 offers high levels of performance, security, availability, scalability, and versatility that accelerate productivity of on-site, remote, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online consulting, troubleshooting, and training services to help you to plan, implement, and manage Windows Server 2008 R2 in order to add substantial business value to your network.
Progent's Cisco certified networking experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent's Microsoft-certified consultants can provide online or in-person expertise to help companies of all sizes to design, deploy, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older versions of SCDPM or from a different backup/recovery system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for resolving especially stubborn problems, or full project management services. Progent can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent’s Microsoft-certified consultants can provide small and midsize businesses computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server offers a central spot for your workers or clients to connect to, organize, distribute and manipulate relevant information, files, and software and to communicate with one another. It enables quicker and better decisions, more effective access across groups and more economical business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available within and outside an organization. Windows SharePoint Services join workers, clients, workgroups and projects with the knowledge they’ve created in a way that makes data convenient to find, download and re-use.
Remote server management cards give network administrators full control of a server without the requirement for a personal visit. Through remote server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and manage a high-availability company network that includes remote server management cards and Progent can use these remote server management cards to deliver efficient remote technical assistance. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.
For enterprises with branch offices in or any area covered by Progent's engineers, Progent's Microsoft-Premier network support professionals and authorized Cisco system consultants offer a variety of network support services including project management, Sarbanes Oxley compliance, site relocations, enterprise security, system design, local or remote emergency support, and technical support for colocation hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes smart use of colocation services and Internet hosting sites. Progent’s Microsoft Premier engineers can help large enterprises plan, integrate and support massive rollouts of the latest versions of Microsoft products including Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can help you deploy Cisco products for connectivity solutions that combine basic, high-speed, integrated, and remote networking.
Progent can help your business in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, databases and logs; configuring HLB for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) provides SMBs a unified soultions for financial management, inventory, operations, project management, purchasing, sales and marketing, supply chain management, and advanced reporting. Progent's Dynamics 365 Business Central consultants can assist your organization to manage your legacy Dynamics NAV environment or upgrade smoothly to a cloud-based, local, or hybrid deployment model.
For advanced project management support, Progent can provide the services of senior information technology professionals with years of background in IT management, application development, and process design for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to assist enterprise clients adhere to best practices to make sure strategic projects are successfully completed on time and on budget.
If you have a company information system with 10 to 50 desktop clients, Progent's network outsourcing services save your business from over-reliance on an individual freelance consultant while giving you affordable and dependable access to high-quality network expertise. By delivering network support service when you need it, providing specialized expertise for key applications, offering unique support such as 24x7 network monitoring, and charging only for services you use, Progent offers you an affordable way for maximizing the business value of your small business network. Progent is the smart way for small businesses to create and maintain a reliable and secure information network and to have quick access to the experienced help typically available only to enterprises who are able to afford a large internal IT group.
Progent's remote connectivity and wireless synchronization experts can assist you to design and deploy secure access solutions for off-site desktops, notebooks, and wireless handhelds so they work tightly with your information network, enabling your business to optimize the efficiency of your off-site workers.
Progent's certified Windows Server 2003 engineers offer network support and expert consulting services for the complete family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 migration, configuration, administration, and maintenance offerings include system planning, installation, project management, on-site and off-site network support and repair, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Progent provided a wireless integration solution that allowed a school to increase efficiency and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote sites up to 2.5 miles apart and can reach even longer ranges. This wireless solution provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided immunity to local interference.
Progent's Microsoft and Cisco-certified network experts can assist you to assess the value of Exchange 2010 for your business and can help you to plan and implement an efficient upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will provide fast return on investment by increasing your productivity, cutting the expense of equipment and service, simplifying administration, and consolidating your vital communications platforms.
Progent's Cisco Wi-Fi VoIP phone configuration consultants can provide online and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by delivering services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Progent's Juniper-certified NetScreen engineer can assist your company to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper products, and troubleshoot infrastructure issues in Juniper-only or mixed-vendor systems.
The clustering technology built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is radically redesigned to streamline the deployment, setup, and maintenance of server clusters that provide improved levels of system availability, security, performance, and versatility. New or enhanced features include automated cluster verification, easier configuration and installation, improved cluster administration, new cluster infrastructure for increased uptime, better security and quorum structure, fewer failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can assist your company assess the advantages of failover clusters, design and implement an installation, train your network support staff to manage your failover clusters, provide ongoing consulting and support services, and produce and test a business continuity procedure.