Progent's Computer Call Center Outsourcing Services for PC desktop technical support are designed specifically for small businesses who need fast access to a Help Desk Service Center with expert phone support and full escalation options but who have to work within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Provisioning, System Assessment, Expert Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Software Recommendation and Deployment.
With Catalyst switches for small and medium-sized companies, Cisco allows organizations to gain the full benefits of adding intelligent services to their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities to make your IT network sufficiently available to accommodate time-critical needs, expandable to facilitate future growth, safe enough to protect confidential data, and designed for prioritizing and managing all traffic to streamline network performance. Progent's CCIE and CCNP certified engineers can show you how to select and deploy Catalyst switches that make sense for your company. In addition, Progent's CISM and CISSP certified security specialists can show you how to create a strategic protection plan and configure Cisco switches so they powerfully support your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
Progent's Meraki wireless access point experts provide online and on-premises support to help businesses of any size to design, deploy, manage, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security, manageability and uptime for wired and Wi-Fi users regardless of their location or device.
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks.
If you are producing Linux-based applications in an environment that has MS Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to concentrate on your field of strategic expertise while avoiding the continual distraction of maintaining your company information system. Through the use of smart server monitoring and by providing online and on-site assistance as your company needs it, Progent offers an affordable solution for maintaining an information system that provides excellent availability, protection, and efficiency. Progent's UNIX/Linux developer assistance services feature comprehensive network support outsourcing, virtual infrastructure, remote and in-person support and repair, network monitoring, and Contact Center support.
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a small office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco appliances for unified management.
Progent's certified consultants can assist your company to assess Windows 7 to confirm application and driver compatibility and to determine its performance and reliability operating in your environment. Progent's consultants can also show you how to estimate the likely strategic advantages of adopting Windows 7. If Microsoft Windows 7 fits your business, Progent can help you to design and carry out a non-disruptive deployment of Microsoft Windows 7 from a your current version of Microsoft Windows.
Microsoft SQL Server 2005 offers indispensable, standardized tools to computer experts as well as to network users, reducing the complexity of creating, integrating, administering, and using company information and analytical applications on platforms ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and wide knowledge in planning and deploying data-driven, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent's certified SQL Server 2017 experts can assist your organization to design and implement an efficient migration from your existing SQL Server environment to SQL Server 2017.
Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your servers, endpoints scanners, infrastructure appliances like switches and wireless access points, and Internet-of-Things (IoT) devices such as alarms and health monitors.
For small and midsize companies, computer security and regulatory compliance can be too complicated to stay ahead of but too risky to ignore. The largest largest institutions have been breached, and the top cloud services have on occasion been taken down. It looks as though there's no place to run. Progent has made it economical for small and midsize companies to implement critical security tasks successfully by providing the advantage of billable time to the nearest minute without any minimum billing for online support. This means you have the help of a world-class computer consultant to deliver precisely the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any level of system security including security audits, malware defense and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and designing a comprehensive security plan.
Progent's UNIX platform support experts provide small companies and developers support for administering and supporting UNIX, Linux or Solaris systems that run with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide range of experience offers you an easy single source to help you build and maintain a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the progress of an active ransomware breach. Call 800-462-8800
Progent's work environment will allow you to become a more capable consulting professional by enhancing your information technology skills and increasing the loyalty of your clients. Progent makes good on this promise by recruiting the top professional talent for you to work with, providing an advanced network and communications infrastructure, using proprietary application utilities to deliver the maximum level of support, and by optimizing our operational models for attracting and maintaining clients.
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
Remote management cards offer IT managers complete control over a server without the need for an on-site presence. Using these management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a high-availability company network that includes remote server management cards and Progent can use these remote management cards to deliver efficient remote technical support. Progent is familiar with a number of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Progent can provide fast access to the expertise of seasoned Wi-Fi consultants who can assist organizations to determine the benefits of Ubiquiti UniFi wireless access points for your business and assist you to design, deploy, manage, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to select, configure, and place UniFi Wi-Fi APs for optimal signal coverage and throughput.
Progent offers expert online support services to help organizations integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Check Point Software consultants can show you how to select and configure Check Point Firewall/VPN utilities and appliances based on Check Point Software's technology to offer an affordable and effective security solution for your business network. Progent can also show you how to integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other suppliers and offer a central source for on-going network support, maintenance, education, and consulting expertise.
Progent's Check Point Software consultants can help you select and deploy Check Point Firewall and VPN software and appliances powered by Check Point Software's technology to offer an economical and efficient security defense for your information network. Progent can also help you configure other Check Point products including Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and offer a central stop for on-going technical support, administration, education, and design services.
Progent's Cisco certified networking experts have extensive experience helping ISPs to architect, deploy, administer, tune, and debug high-availability, extensible network environments appropriate for public networks.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
In conducting consulting tasks for enterprise customers, Progent follows a structured methodology based on defined milestones so as to meet financial, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design tuning, and expert implementation. All phases are documented to make available a detailed summary of technical services performed and to assist in downstream network support.
Progent provides national urgent technical support and consulting services for companies who run environments based on versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Remote network consulting provides optimum return for your IT dollar by protecting client productivity and shortening the time billed for network analysis and repair. Advanced remote access utilities and experienced technicians and engineers combine to enable Progent to handle most network issues without wasting time and expense by going to your site. In most of situations your IT issues can be remediated over the phone or via a mix of phone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISM and CISSP premier security professionals to help with the most challenging network issues.
Juniper SSG Series Router Information systems Security Outsourcing
This page contains the latest updates on cybersecurity threats, patches, and leading practices. Call or email Progent if you need assistance defending your network against the latest cybersecurity threats.
Progent's Microsoft-premier engineers can help your organization to enhance your servers or desktops from 32 to 64 bits. Progent can assist you to understand the risks and advantages of upgrading to 64-bit computing, plan an efficient upgrade strategy that reduces business interruptions, and provide inexpensive, professional remote support to assist you to configure 64-bit operating systems and application software on your current hardware.
Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and repairing System Center Operations Manager solutions and offer organizations of all sizes advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite technical support to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.
Progent's ransomware experts can assist you to evaluate your ransomware vulnerability, remotely monitor and protect your IT environment, assist with settlement negotiations with a hacker, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical online and on-premises consulting, software development, and troubleshooting services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based components into a cohesive information management system.
Progent's managed services for patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, endpoints printers, infrastructure appliances such as routers and wireless access points, and IoT devices such as alarms and health monitors.
Microsoft SQL Server 2005 offers powerful, standardized tools to IT experts and information workers, lessening the complexity of designing, integrating, administering, and using company data and analytical programs in environments ranging from handheld devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world experience and wide knowledge in planning and building data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
MS Certified BlackBerry Enterprise Server Express Network Consulting BES Express Consultants
Progent's Microsoft-certified relational database consultants offer small and midsize businesses online DBA and programming services for leading RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include installation and configuration, database design and coding, management services, replication and synchronization solutions, capacity planning, performance optimization, migration, security and compliance, backup and recovery systems, problem solving, and webinar training.
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your servers, endpoint devices printers and scanners, network infrastructure appliances such as routers and wireless access points, and IoT devices like sensors and robotics.
Progent's ProSight portfolio of managed services are geared to provide organizations who have minimal in-house network administration and support staffs with low-cost help from world-class management platforms and consulting experts. Advantages of the ProSight line of managed IT services include fixed IT management expenses, automation of common administrative processes, ongoing adoption of the latest information technology, smooth migration from older systems to up-to-date solutions, close alignment of computer technology with strategic objectives, access to seasoned network consultants, and allowing management to concentrate on business issues rather than fast-evolving network technology.
Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM environments and offer companies of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite technical support to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Progent's Microsoft-certified consultants average over a decade of experience providing email support for companies that range from small businesses to global enterprises. Progent offers economical support for all versions of Exchange Server to enhance email and virus security, design fault tolerant email environments, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting services can help you in designing and executing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2019. Progent provides integration help for Windows 10 and Windows 11 clients using Outlook and can help you integrate Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus defense, spam filtering and data data leak protection, Progent offers Email Guard managed services.
If your business has a Sun Solaris network or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire organization in a wide array of security topics such as security administration procedures, security design and strategies, connection control products and methodology, software development security, business processes security, hardware security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the basic skills and worldwide standards of knowledge that information security managers are required to master. These accreditations offer IT management the confidence that consultants who have earned their CISM or CISSP qualification have demonstrated the experience and theory to deliver world-class security support and engineering services.
Urgent Juniper SSG Series Firewall Information systems Security Outsourcing
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.
With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to realize the full benefits of adding smart traffic control to their IT infrastructures. Cisco's switch technology allows you to enable features that make your network infrastructure highly available to handle real-time needs, scalable to facilitate growth, secure enough to guard confidential information, and capable of prioritizing and controlling traffic flows to streamline network performance. Progent's CCIE and CCNP certified engineers can help you select and deploy Cisco switches appropriate for your business. Also, Progent's CISSP certified security consultants can help you create a comprehensive protection plan and configure Cisco switches so they powerfully support your security policies. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of the time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.
Windows Server 2008 represents an important advance in making IT systems more protected and available, simpler to virtualize and administer, faster, and able to provide an improved environment for web hosting and development. Progent can assist your company get the most from the improvements incorporated into Windows Server 2008 by providing certified consulting, troubleshooting, training, staffing, monitoring, and security engineering expertise.
For small and midsize companies, network security and compliance can be too complicated to master but too dangerous to ignore. The world's biggest enterprises have been breached, and the top cloud services have on occasion been taken down. It looks like there's no place to run. Progent has made it economical for smaller businesses to implement critical security projects effectively by offering the benefit of billed time to the nearest minute without any minimum charge for remote support. This means you have access to a seasoned computer expert to provide precisely the knowledge you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any aspect of system security including security audits, virus screening and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and creating a complete security strategy.
Progent's Duo services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices.
Progent offers the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and global standards of skill that information security managers are required to master. It gives business management the confidence that consultants who have qualified for their CISM credential have the experience and capability to provide effective security administration and consulting consulting.
Progent's Microsoft certified experts offer several ways to help medium-size and large businesses develop a cost-effective and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and improvement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help organizations analyze the numerous top level Help Desk software packages on the market and determine what products may be too expensive, miss critical capabilities, or align poorly with your company's business goals. Progent also provides temporary staffing for businesses who want to reinforce their in-house Help Desk team for occasional projects or to fill in for vacationing or indisposed workers.
Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's consulting team can help you design, deploy, maintain and manage the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Progent delivers the help of Microsoft and Cisco-Certified network consulting experts to show clients affordable alternatives to help organizations maximize the value of Microsoft and Cisco technology. For networks that range from remote offices to nationwide enterprises, Progent's expert consultants can assist you to enhance your network's e-mail infrastructure, protection, availability, throughput, and IT management.
Barracuda's affordable CloudGen Firewall appliances offer web filtering, remote connectivity, SSL VPN, secure SD-WAN, and Zero-Trust protection along with centrally managed and monitored services throughout your complete enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to serve as your go-to resource for network support, administration, education, and security consulting.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP consultants can provide economical online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points.
Progent's Juniper Networks-certified network engineer can help your company to design and deploy Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and upgrade smoothly from outdated equipment to the latest versions. Progent's Junos OS consultants can also offer expertise with Juniper's premier network operating system to help you to streamline the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain environments that incorporate a mix of Juniper's OS platforms.
Progent's Microsoft Premier professionals offer expert support for enterprise-wide deployments of Microsoft Exchange. Progent's consultants can help you prepare for multi-site Exchange installations or upgrades and can supply onsite personnel to assist enterprises with deployments of Exchange Server in the or any region served by Progent's consultants.
Progent can provide cost-effective remote and onsite support to help businesses to migrate any portion of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, system design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.
Progent's private cloud hosting allows small and midsize organizations to run key applications like SQL and Exchange from a secure Tier III data center on fault-tolerant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restoration. Smaller organizations can take advantage of Progent's private cloud to eliminate large capital costs for the acquisition, upkeep, and operation of network equipment and facilities while benefiting world-class levels of network availability and security.
Progent's Cisco-certified CCIE network experts can assist you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software expertise.
Progent's Symantec experts can help you maintain discontinued Symantec firewall and VPN products including the Symantec Raptor and VelociRaptor family or show you how to upgrade to newer firewall/VPN technology. Progent can also help you create and execute a complete security strategy that can include firewall/VPN devices and software, managed security and virus defense services, system monitoring software, and formal policies and processes. Progent has the expertise to be your single source for continuing network support, maintenance, training, and security consulting.