Progent's seasoned group of network consultants and application experts have extensive background delivering remote and on-premises assistance for businesses of any size who want to incorporate Android phones into their information systems so that mobile clients can work together while on the go. Progent offers the range of know-how to resolve network issues that span multiple vendors and that represent a mix of older and current technology. Progent provides budget-friendly online technical support to help you with any facet of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to assist you to resolve particularly stubborn technical problems, or Progent can provide comprehensive project management services to ensure that you complete major IT initiatives on time and on budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and use Android phones and tablets efficiently.
Progent's Cisco-authorized IT professionals can show you how to create an economical, high availability Internet configuration solution that can achieve non-stop Internet access via a wide range of fault tolerant Internet network products and services including non-stop BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE consultants to show you how to apply the most current techniques for fault tolerant Internet access to create a cost-effective, completely redundant Internet network with automatic failover and other capabilities to deliver fault tolerant Internet access.
Progent's Data Center engineers can show you how to select fault-tolerant data centers that meet the specific requirements of your business. Fault tolerant Internet Data Centers are particularly appealing to small businesses because of their low cost and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to design an on-site data center that offers even a basic degree of fault tolerance is too expensive for typical small companies. Progent can show you how to reap all the advantages of non-stop data centers and 24x7 colo sites by offering a complete array of consulting and support services.
For desktop virtualization, Progent offers the support of a Citrix XenDesktop expert who can help your company to design a XenDesktop solution that maximizes the strategic impact of your IT network; configure XenDesktop software with your servers, end-user computers, and printers; migrate your existing desktop virtualization software to current versions of XenDesktop; and deliver advanced online technical support. Progent can also instruct your network managers to adhere to industry leading practices to maintain XenDesktop efficiently.
Progent provides several essential kinds of Helpdesk services : Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your customers convenient access to a dependable support resource with extensive experience delivering phone support and remote access troubleshooting for IT systems powered by Microsoft products. Progent's concentration is on earning the support Help Desk a respected image as a solid contributor to company performance. Progent's goal is to fix and not simply report problems.
Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or on-premises configuration and debugging services to assist your organization to design, implement, update, tune, administer and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your specific office design, building structure, and expected network traffic.
Progent's support experts in Apple OS X and Microsoft Windows technology can help you combine Apple Macintosh and Windows systems into cohesive networks with resource sharing and collaboration support. Allowing efficient cooperation among a variety of servers and desktops powered by Mac OS and Microsoft Windows calls for extensive knowledge of and background with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Macintosh consulting makes it possible to provide expert support to businesses that depend on these platforms to keep their competitive advantage. Progent can also assist your business to interface Apple's iPhones and iPads with your Windows environment.
Progent's Symantec consultants can assist you to support discontinued Symantec firewall and VPN products such as the Symantec Raptor and Symantec VelociRaptor family or help you migrate to current firewall technology. Progent can also help you create and execute a complete security plan that can include firewall/VPN devices and utilities, outsourced security and network protection services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your single resource for on-going technical support, maintenance, training, and security expertise.
Progent's Microsoft-certified Windows 11 consulting experts can provide an array of services to support Windows 11 such as cloud and hybrid integration, mobile device management, teleworker access, data and identity security, streamlined deployment, and Help Desk Call Center services.
Progent can help small and medium-size organizations to set up IP voice solutions to give their telecommuters the benefit of virtual access to the company phone network.
ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets.
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable remote and on-premises consulting expertise, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a cohesive intranet system.
Progent's certified ISA Server consulting experts have extensive experience developing corporate security solutions for IT networks with many locations, remote workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business plan and deploy an installation of Microsoft ISA Server 2004 that meets your information security requirements without restricting your productivity.
Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a revamped structure. These improvements affect key facets of IT such as ease of administration, availability, compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential business benefits of migrating to Exchange Server 2013, create an efficient test and deployment strategy, and train your IT team to maintain your Exchange 2013 environment. Progent can also provide affordable online support and management services for Exchange 2013.
Progent can assist small and mid-size organizations to implement efficient remote endpoint management and monitoring platforms for maintaining devices used by telecommuters.
Progent can help small and medium-size companies to deploy IP voice solutions to give their teleworkers the advantage of seamless extensions of the corporate phone infrastructure.
Progent's Cisco-certified IP phone and video IP phone experts can help your business to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, previously branded CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Progent can assist your business in any and all phases of your migration to Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring HLB for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on time and on budget.
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
Progent can help you to design and carry out an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services for both onsite and Azure resources.
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.
Progent can help small and medium-size businesses to deploy VoIP solutions to give their remote workforce the benefit of virtual extensions of the company phone infrastructure.
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security plan, automate network management, assist with application development, and build and validate a DR/BC plan.
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to offer a centralized mechanism for configuring and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate smoothly from older versions of Virtual Machine Manager, develop workflows for building and installing virtual machines and hosts, design fault-tolerant scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches, develop and debug PowerShell scripts, and assist you to evaluate the potential business benefits of new technologies such as Storage Replica and Host Guardian Service. Progent's certified virtualization experts offer world-class Hyper-V consulting and VMware ESXi support.
Microsoft allows you to create seamless hybrid ecosystems that combine Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain mailboxes located on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help you with any phase of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.
Microsoft System Center 2016 Operations Manager helps to ensure consistent performance and dependable uptime for key workloads by providing unified, mixed-platform tracking of physical and virtual resources installed throughout on-premises datacenters and cloud environments. Progent's consulting team offers advanced online and onsite support to help businesses of all sizes to plan, integrate, optimize, update and troubleshoot SCOM 2016 solutions. Progent can help you to migrate to SCOM 2016 from older releases or from different monitoring products, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 environment to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
If your company is producing Linux-based applications on a network that has MS Windows-based servers, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to focus on your field of high-value expertise without the continual hassle of managing your company information system. By using smart network monitoring and by providing remote and on-site support when your company needs it, Progent offers an economical alternative for maintaining an IT network that features high dependability, security, and performance. Progent's UNIX/Linux developer support offerings include comprehensive information technology outsourcing, virtual infrastructure, online and on-site support and troubleshooting, proactive network monitoring services, and Helpdesk services.
Progent provides network support for mid-size businesses who have 100 to 250 network clients. The mid-size company or office has traditionally been an overlooked part of the market for network consulting expertise. The overhead and support delivery practices of large third-party service firms make them too costly for the ordinary small business or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information system whose advanced technology and capability are frequently comparable to the networks of much larger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual office technology and 24x7 server monitoring, significantly reduces the IT maintenance costs of an SMB while offering the mid-size company with enterprise-level service from professional, IT experts knowledgeable in a broad range of midsized business technologies. If your medium size company or small business is looking for the quality of IT help appropriate by a medium size office without budgeting enterprise costs, contact Progent.
Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.
Progent's Cisco Wi-Fi VoIP phone configuration experts offer online and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Progent's support experts in Apple OS X and Windows technology can help you integrate Apple Macintosh and Windows computers into cohesive environments with full sharing and collaboration functionality. Enabling productive co-existence among a mix of servers and desktops powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Mac and Microsoft products. Progent's background in Windows and Macintosh consulting makes it possible to offer world class support to companies that depend on these technologies to keep their competitive edge. Progent's consultants can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to plan, install, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, speed and manageability that your company requires.
For corporations with branch offices in California or any area covered by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and authorized Cisco network consultants offer a range of network support services including project management, Sarbanes Oxley compliance, office relocations, enterprise security, network architecture, on-site or remote branch office support, and technical support for co-location hosting environments. A Progent network consultant can show you how to design a multi-site information system that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Premier consultants can help large corporations plan, integrate and maintain massive rollouts of the latest versions of Microsoft technology including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connection solutions that combine simple, high-speed, integrated, and remote networking.
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or update .NET applications rapidly and affordably.
For smaller businesses, network security and regulatory compliance can be too complex to stay ahead of yet too dangerous to overlook. The world's largest enterprises have been breached, and the leading cloud services have occasionally been taken down. It looks like there's nowhere to hide. Progent makes it affordable for small and midsize businesses to carry out critical IT security tasks successfully by providing the benefit of billed time to the nearest minute without any minimum billing for online help. You can have the help of a seasoned computer consultant to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any level of system security including security assessments, malware screening and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a comprehensive security strategy.
Microsoft supports seamless hybrid networks that combine Microsoft 365 and on-premises Exchange deployments. This permits you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and within budget.
Progent's Network Contact Center Outsourcing Support Services for PC desktop support are designed specifically for small businesses who require immediate access to a Help Desk Call Center with professional phone support and full escalation capability but who must work within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Software Selection and Integration.
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
Progent's Microsoft certified consultants provide a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and business analysis tool based, like all Microsoft accounting tools, on the expandable and popular foundation of Windows technology. Dynamics GP provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented design you can purchase only the capability you currently need, with the option to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP consulting engineers can help you deploy, configure and administer the current release of Dynamics GP or migrate smoothly from an earlier edition.
Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local resources along with one or more public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's ransomware consultants can help you to assess your ransomware vulnerability, monitor and guard your network, help with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Progent's Ekahau-certified Wi-Fi network design consultants can assist you to design, install, enhance, manage and troubleshoot a Wi-Fi solution adapted to your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for tracking the performance of multiple Wi-Fi networks.
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Cisco's security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your growing business needs. Progent's Cisco-Premier network experts support Cisco's comprehensive line of hardware and software targeted at preventing information pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control framework for user certification, permissions, and accounting from a graphical Web interface.
Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and management of wireless APs, optimizing Wi-Fi performance by reducing the effect of RF congestion, improving wireless availability with rapid auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user type and location. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller solutions.
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, in the trenches of network service, performing a wide range of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems rapidly.
Barracuda's affordable CloudGen Firewall appliances combine web filtering, remote access, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust support with centralized management throughout your entire enterprise including on-premises, cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the expertise to serve as your one-stop resource for network guidance, administration, education, and security expertise.
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified management of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally control network ecosystems that span branch offices, data centers, and cloud resources.