Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to each customer. The practice of detailing and organizing service records allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who won't release vital service information.
For mid-size businesses who need network support, Progent offers a variety of alternatives such as local help, remote support, off-site Call Center, round-the-clock support with automatic network monitoring, temporary staff augmentation, site relocation support, application development, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent provides expert onsite help for fixing technical issues quickly and affordably.
Progent offers special network security service bundles intended to provide larger enterprises an objective and comprehensive security assessment from a team of certified security consultants. All Progent's security assessment bundles feature a collection of procedures including automated scans from inside and from beyond your network security perimeter, professional interpretation of scan results by certified security consultants, production of a paper explaining the results, plus a live concise executive outbrief and an extensive live review for internal network administrators.
Progent can help you in all phases of your migration to Exchange Server 2016 including planning HA infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
The service background of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, assures you success in selecting the edition and configuration of Windows 2003 Server that matches most closely with your business goals. Progent can also assist you with planning, installing, managing and troubleshooting powerful information technology solutions based on Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.
Progent's Microsoft-certified consultants offer economical online and on-premises expertise, application development, and troubleshooting support for organizations of any size who want to upgrade to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.
Stealth penetration testing is an important component of any comprehensive IT system security plan. Progent's security experts can perform thorough intrusion checks without the awareness of your company's in-house network support resources. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion incident warnings and event log monitoring are correctly set up and actively observed. Progent can provide continuous autonomous PEN testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and ill-advised product defaults can be chained together by hackers into the multi-front attacks common to the latest versions of ransomware.
Progent can provide remote and onsite consulting to help you with any aspect of BI reporting from troubleshooting or modernizing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist your company to support your current reporting environment, help you to upgrade reports from a legacy reporting product to a current solution, and deliver custom online mentoring tailored to your specific needs. Progent's management reporting consultants can provide expertise in the leading business analytics reporting tools including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Designer.
Progent provides national online technical support and troubleshooting services for businesses that operate Sun Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft Windows technology. Online network consulting provides maximum leverage for your information technology dollar by preserving user productivity and shortening the time charged for computer repair services. Advanced online access tools and experienced technicians and consultants allow Progent to handle most network issues without wasting time and money by going to your location. In the vast majority of situations your network issues can be remediated by telephone or via a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISM certified security professionals to assist with the toughest network issues.
Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit less critical problems to fester.
Progent can help businesses of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network management and lower hardware investments. Azure offers a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and ensure you sidestep the common errors small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Android handhelds.
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology by SentinelOne to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats.
Progent's CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Progent's Citrix-authorized consultants can assist you to evaluate the business benefits of XenServer as well as additional Citrix products, and can assist your IT organization to design, test, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your existing XenServer environment and show you how to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.
Progent offers affordable online access to an Oracle MySQL RDBMS administrator or software programmer and can assist businesses of any size to integrate and manage MySQL within a robust network infrastructure that provides advanced performance, scalability, and security. Progent also has experience assisting companies port applications from Oracle to MySQL.
Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange 2003 support, repair, and design services include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.
Progent's Citrix-certified consultants can help your organization to assess the strategic benefits of the available editions of Essentials for Hyper-V, help you to integrate Citrix management tools in your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to improve the performance, uptime, flexibility, and fault tolerance of your virtual environment while lowering the cost of resources and support and simplifying management tasks.
Progent's experienced Cisco network security consultants provide high-level PIX and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security holes.
Progent's network consultants can assist your company to streamline desktop PC change and update management by delivering expertise with management platforms that include Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
Progent's ProSight Virtual hosting services offer small companies a range of advantages including lower capital costs, reductions in operational expense, better executive focus, enterprise-class security, enhanced availability, and business continuity.
This page contains current information on cybersecurity threats, fixes, and best practices. Contact Progent if you need assistance protecting your network against the latest cybersecurity threats.
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent maintains a group of network consultants located in the Tampa area, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran disaster recovery/business continuity planning consultants. Progent can also help you to design and implement a move to the Flexential data center by providing services like designing system configuration, recommending hardware components, system configuration and testing, debugging, streamling online network management, and educating your IT staff.
Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.
Exchange 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped structure. These improvements favorably impact vital facets of IT such as manageability, high availability (HA), compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the possible business benefits of migrating to Exchange 2013, design an efficient validation and rollout strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.
Progent's ProSight family of managed services are designed to offer businesses who maintain minimal internal IT administration and support staffs with low-cost access to enterprise-class management platforms and consulting expertise. Benefits of Progent's ProSight catalog of managed IT services include flat-rate IT maintenance expenses, automation of common administrative processes, ongoing absorption of the latest information technology, smooth migration from older technology to modern solutions, close fit between computer technology with business objectives, guidance from veteran IT experts, and freeing up management to focus on business issues rather than ever-changing network technology.
Nexus switches are intended to deliver the performance, expandability, dependability, virtualization support, capacity, data protection and ease of management needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide online and on-premises consulting expertise to help you to create an optimal switch topology, build test environments to confirm your network design, deploy Nexus switches, create and enforce appropriate policies, run security and compliance assessments, configure proactive monitoring and alert systems, fully utilize network resources through virtualization technologies, analyze and repair switching and routing issues, optimize performance, perform capacity planning, and set up the powerful fault-tolerant features available for Nexus products. Progent's consultants can also help you to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus platforms.
Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, such as scanners, infrastructure appliances like switches and wireless APs, and Internet-of-Things devices like alarms and health monitors.
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to help businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.
Progent has put together two low-cost service packages intended to allow small businesses to get a professional security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your firewalled perimeter to uncover possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from a secure computer inside your firewall to evaluate your exposure to inside assaults. Both security inventory packages are set up and executed from a protected remote site.
SQL Server 2016 introduces significant enhancements in speed, scale, security, availability, BOYD support, and integrated BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to help organizations of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and SCOM.
Progent offers three essential types of Contact Center services : Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your customers convenient access to a dependable support resource with extensive experience delivering phone support and remote access repair for networks based on Microsoft technology. Progent's focus is on earning the support Helpdesk a positive reputation as a solid contributor to business productivity. Progent's target is to resolve rather than merely report problems.
Progent's Microsoft-certified Windows 11 consultants can provide a range of services for Windows 11 such as Microsoft 365 integration, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment, and Help Desk Call Center support.
Progent's Cisco CCIE wireless infrastructure consultants offer online or onsite configuration and troubleshooting services to assist your organization to design, configure, update, tune, manage and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and setup of Aironet wireless access points to work with your specific workplace design, construction, and anticipated network traffic.
Progent's Microsoft-authorized experts can help you evaluate the economic case for implementing Microsoft SharePoint 2007, advise you on the most appropriate version of Microsoft SharePoint for your application, offer configuration and deployment services, assist you to install Microsoft SQL Server as a supporting database, improve your network infrastructure, integrate your off-the-shelf and customized application software to work with SharePoint Portal Server 2007, design a company-wide security plan that includes portal solutions, and deliver maintenance and Help Desk services.
Progent's Microsoft certified professionals provide small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can protect your business system from attack by external and internal threats. Forefront TMG and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to detect many threats that can elude ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT security through experienced planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.
Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Fortinet next-generation firewalls (NGFWs) are leaders in delivering top throughput for SSL inspection. Progent's Fortinet firewall experts can help your business to deploy your Fortinet FortiGate firewalls to protect your IT resources at the enterprise edge, within the data center, at branch locations, and in the cloud.
ProSight Data Protection Services ECHO offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information.
Progent's Cisco CCIE network consultants can help you to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software consulting.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.
For custom application creation, Progent can provide programming consultants to produce business applications in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
E-Mail Guard is Progent's affordable antispam and anti-virus solution that gives small businesses enterprise-quality protection against spam, viruses, directory harvesting, and other types of email-borne assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a full suite of web-managed spam filtering and virus defense services that ward off email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators monitor and manage their email systems, irrespective of server vendor, hardware technology, or data center location.
Progent's short-term staff augmentation services enable businesses to meet sudden increases in demand for network support personnel without dealing with the expense and hassle associated with vetting and recruiting reliable technical help and without adding to your permanent head count.
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Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, such as printers, network appliances like switches and wireless APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.
VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology experts while retaining your own brand as a seamless arm of your IT services team.
Progent's Cisco-certified wireless technology consulting experts can help you to configure, administer, and debug Cisco Wi-Fi devices including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.
Progent makes use of the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent has a group of IT experts located in the Tampa area, and Progent also offers remote support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recovery/business continuity preparedness experts. Progent can also help your business to design and implement a migration to the Flexential facility by providing services like designing system architecture, recommending hardware components, system configuration and validation, troubleshooting, setting up remote management, and training your IT support team.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Progent's Cisco CCIE Wi-Fi network infrastructure experts offer online or on-premises integration and troubleshooting support to assist your organization to design, implement, update, optimize, administer and debug Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique office design, construction, and expected network traffic.