Additional Topics of Interest

Immediate Service Database Integration
Cisco Certified Expert Support Outsourcing Service Database

Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to each customer. The practice of detailing and organizing service records allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who won't release vital service information.

On-site Support Remote Support
Remote Support Online Consulting

For mid-size businesses who need network support, Progent offers a variety of alternatives such as local help, remote support, off-site Call Center, round-the-clock support with automatic network monitoring, temporary staff augmentation, site relocation support, application development, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent provides expert onsite help for fixing technical issues quickly and affordably.

Services Web Application Security Assessment
Consultant Web Application Security Evaluation

Progent offers special network security service bundles intended to provide larger enterprises an objective and comprehensive security assessment from a team of certified security consultants. All Progent's security assessment bundles feature a collection of procedures including automated scans from inside and from beyond your network security perimeter, professional interpretation of scan results by certified security consultants, production of a paper explaining the results, plus a live concise executive outbrief and an extensive live review for internal network administrators.

Exchange Server 2016 IT Consulting
Exchange 2016 Security Support Outsourcing

Progent can help you in all phases of your migration to Exchange Server 2016 including planning HA infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

Windows 2003 Server Online Technical Support
Immediate Integration Windows 2003 Server

The service background of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, assures you success in selecting the edition and configuration of Windows 2003 Server that matches most closely with your business goals. Progent can also assist you with planning, installing, managing and troubleshooting powerful information technology solutions based on Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.

SharePoint 2016 Information Rights Management IT Services
SharePoint 2016 and SQL Server Remote Technical Support

Progent's Microsoft-certified consultants offer economical online and on-premises expertise, application development, and troubleshooting support for organizations of any size who want to upgrade to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

Penetration Testing Testing
Cybersecurity Firm Security Penetration Testing

Stealth penetration testing is an important component of any comprehensive IT system security plan. Progent's security experts can perform thorough intrusion checks without the awareness of your company's in-house network support resources. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion incident warnings and event log monitoring are correctly set up and actively observed. Progent can provide continuous autonomous PEN testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and ill-advised product defaults can be chained together by hackers into the multi-front attacks common to the latest versions of ransomware.

FRx Reports Programming Company
SSIS Programmer

Progent can provide remote and onsite consulting to help you with any aspect of BI reporting from troubleshooting or modernizing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist your company to support your current reporting environment, help you to upgrade reports from a legacy reporting product to a current solution, and deliver custom online mentoring tailored to your specific needs. Progent's management reporting consultants can provide expertise in the leading business analytics reporting tools including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Designer.

Sun Solaris Remote Specialist
Linux Online Services

Progent provides national online technical support and troubleshooting services for businesses that operate Sun Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft Windows technology. Online network consulting provides maximum leverage for your information technology dollar by preserving user productivity and shortening the time charged for computer repair services. Advanced online access tools and experienced technicians and consultants allow Progent to handle most network issues without wasting time and money by going to your location. In the vast majority of situations your network issues can be remediated by telephone or via a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISM certified security professionals to assist with the toughest network issues.

Microsoft Office XP Computer Specialists
24/7/365 Server Administration Microsoft Office System

Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit less critical problems to fester.

Microsoft Azure Virtual Machines Contract Programming Firm
Coding Microsoft Azure cloud migration

Progent can help businesses of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network management and lower hardware investments. Azure offers a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and ensure you sidestep the common errors small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Android handhelds.

Virus Rollback Professional
ProSight Ransomware Protection Specialist

ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology by SentinelOne to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats.

SPA500 Series IP Phone Online Support
SPA300 Series IP Phone Computer Consultant

Progent's CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.