Additional Topics of Interest

Help and Support System Center 2016 Troubleshooting
System Center 2016 and Exchange Integration Specialist

Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, optimizing and fixing System Center Operations Manager solutions and offer organizations of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to fix critical problems detected by System Center 2012 Operations Manager.

Co-managed Call Center Remote Troubleshooting
24-7 Supplemental Helpdesk Computer Consultant

Progent offers several essential kinds of Contact Center services including Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts gives your clients easy access to a reliable support group with extensive experience delivering phone support and remote access troubleshooting for IT systems powered by Microsoft products. Progent's focus is on earning the support Help Desk a respected reputation as a solid contributor to company performance. Progent's target is to fix and not simply report problems.

Open Now ISA Server On-site Support
ISA Server Network Consulting

Progent's Microsoft-certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security designs for IT networks with many sites, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business plan and implement an installation of Microsoft ISA Server 2004 that supports your information protection needs without restricting your network.

24 Hour IOS XR Software Integration Services
ASR 1000 Router Information Technology Consulting

Cisco has developed a full array of routers that includes routers designed to deliver the protection, performance, and availability demanded by customers from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you choose and integrate Cisco routers to build a reliable foundation for your network and to make it economical to expand as you support new users, open new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus older 3600 and 3700 Series Routers.

After Hours Extended Helpdesk Support
Virtual Service Desk Remote Troubleshooting

Progent's Microsoft certified Consultants provide three ways to help medium-size and large companies develop an efficient and successful internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process analysis and improvement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Integration Support Services help companies sift through the numerous high-quality Help Desk software packages available and determine what packages might be excessively expensive, lack critical capabilities, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for organizations who need to augment their in-house Help Desk staff for occasional projects or to substitute for absent or indisposed workers.

MOM 2007 Engineer
Monitoring and Reporting Engineer

Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, optimizing and repairing Microsoft SCOM environments and offer companies of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to assist you to remediate critical problems detected by Microsoft SCOM 2012.

Cisco CCIE Remote Tech Outsourcing
Cisco CCIE Remote Software Outsourcing Consultant

Progent's Cisco CCIE-certified networking experts have extensive background helping ISPs to design, deploy, manage, optimize, and troubleshoot high-availability, scalable connectivity solutions appropriate for shared public networks.

UNIX Specialist
24x7x365 UNIX Services

Progent's Solaris platform support services provide small businesses and developers help with administering and supporting Sun Solaris environments that coexist with Microsoft-based networks. Progent can give your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This broad array of experience provides you with a convenient one-stop consulting firm to help you create and manage a secure and reliable mixed-platform network and communications solution that allows Solaris and Microsoft coexistence by integrating MS Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

Access to External Support Databases Support services
Consultancies Company-wide Standards for Best Practices

Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a wide variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of individual best practices that are incorporated into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a consultant with proven methods for applying technical knowledge to resolve real-world IT problems rapidly.

Windows 2008 R2 Computer Engineer
IT Consultant Windows Server 2008 Active Directory

Microsoft Windows Server 2008 represents a major advance in making IT systems more protected and available, easier to virtualize and administer, faster, and able to offer an improved platform for web publishing. Progent can assist your company get the most from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, technical support, training, staffing, network monitoring, and security engineering services.

Immediate Microsoft Experts Network Engineer ISA 2004 Server
ISA 2000 Server Online Consulting

Progent's Microsoft certified professionals offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain a full featured application-layer aware firewall that can protect your IT system from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through experienced planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can help your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.

SharePoint 2016 DLP Professionals
SharePoint 2016 Excel Online Online Help

Progent's Microsoft-certified SharePoint consultants can provide economical remote and onsite consulting expertise, software development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

Citrix Hyper-V Management Professional
Citrix for Hyper-V Professional

Progent's Citrix-certified consultants can help you to evaluate the potential business benefits of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration tools with your Hyper-V network, and show you how you can use Citrix Essentials to enhance the performance, uptime, flexibility, and recoverability of your virtual network while lowering the cost of resources and operations and streamlining management processes.