Progent can assist you to deploy Cisco's infrastructure technology to create a solid basis for your local, private cloud, or hybrid-cloud data center and improve operations in key areas such as compute and storage utilization, security and compliance, versatility, reliability, and disaster recovery.
Progent’s Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the top shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent has supported Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has provided integration, customization, education, and debugging services since the platform's debut. Progent offers high-level expertise for upgrading out of date Dynamics GP deployments. Progent can assist you to design, pilot, and carry out a cost-effective upgrade from a a legacy release of GP to the newest release of Dynamics GP.
Progent can provide a variety of affordable remote and onsite consulting services to assist your business to install, administer, and troubleshoot workstations and handhelds based on Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
Progent can provide the support of a certified VMware VCDX expert to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, cloud environments, or hybrid systems. Progent can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high uptime, fault tolerance, and application mobility.
Progent's Microsoft-certified engineers can deliver low-cost remote and onsite help to implement your upgrade to Microsoft Exchange 2010, generate extensive documentation of your upgraded email environment, train your network support team and users to get them up to speed quickly on Microsoft Exchange 2010, and provide continuing management consulting and technical help. Progent can also help you upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.
Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Internet Security and Acceleration Server and offers a easily managed web gateway that acts as a single-server platform for an array of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to cut expenses and improve availability. Progent's Microsoft consultants can help you to plan and execute pilot and production implementations; interface Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing support and repair services. Progent can also assist you to upgrade smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Cisco's Meraki family of access and distribution switches are designed for sites that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online expertise to assist you to plan and deploy a productive network architecture based on Meraki switches, simplify network administration with Meraki's cloud-centric management tools, set up policies to ensure compliance, create and validate a disaster preparedness plan, and resolve issues related to any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a unified networking infrastructure.
Progent's Wireless Consulting Services provide a fast, affordable option for companies of any size to integrate, manage, monitor and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small company's production servers in an environment that gives the maximum level of dependability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management options are built on proven virtualization technologies that enable small and midsize businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unmatched level of vendor independence.
Progent provides small and mid-size organizations expert consulting for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper, and SonicWall. Progent can show you how to create a comprehensive security strategy and select the right products from multiple suppliers to support your security objectives while sticking within your spending restraints.
Progent's Cisco Wi-Fi IP phone configuration experts can provide online and on-premises support to help you create and administer a Cisco wireless IP phone deployment by delivering integration services that range from debugging the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
Progent is a pioneer in affordably delivering enterprise-class IT support to small businesses. Progent's success in handling the IT service needs of the chronically underserved small company sector is the combined outcome of major technical and process innovations that have removed a great deal of the traditional costs out of managing IT support, injected unmatched professional skill into the support mechanism, and dramatically streamlined the solution process.
Progent's Microsoft-certified consultants offer economical remote and on-premises expertise, application development, and debugging support for businesses of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Progent offers small organizations a pair of low-cost security inventory packages that include, for a set fee, remotely administered inventory scans of your network security profile which are evaluated by expert security engineers who interpret the results of the remote scan, present objective summaries of your existing network security, and offer recommendations for enhancements. Progent offers two complementary network security evaluation scanning packages for external and internal security testing that are priced to fit the budgetary realities of small businesses while providing enterprise-class evaluations of your IT network's vulnerability to attack.
SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to network users, reducing the difficulty of designing, integrating, administering, and using enterprise data and database programs in environments ranging from handheld devices to corporate data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and broad knowledge in designing and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent can provide the part-time or temporary assistance of a veteran CIO who can offer a broad perspective to help your company select and support network solutions appropriate for your current situation and that can serve as a firm foundation for your growth. Progent's temporary Chief Information Officer services provide economic leverage to companies trying to maximize the impact of their IT expenditures but who are without the budget or hesitant to add another executive-level position to their head count. Since Progent is vendor-neutral, with a sizable staff of consultants certified to maintain all leading OS platforms and connectivity technologies plus a wide selection and application software, Progent is in an ideal situation to provide objective recommendations along with expert technical help for creating IT systems that match the special needs of your organization.
Progent's ransomware consultants can help your business to evaluate your ransomware defenses, remotely monitor and guard your network, assist with settlement negotiations with a threat actor, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Windows Server 2008 is a major step forward in making information networks more protected and fault tolerant, easier to virtualize and manage, higher performing, and able to provide an improved platform for web hosting and development. Progent can help your business benefit fully from the enhancements incorporated into Windows Server 2008 by delivering Microsoft-certified consulting, support, training, temporary staffing, monitoring, and security expertise.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for law practices. Progent can provide online guidance from NetDocuments experts who can assist legal departments and law firms to plan, configure, manage, tune, or troubleshoot a document management system environment powered by NetDocuments.
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to each client. The practice of documenting and archiving service records results in more efficient service and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi devices installed on multiple sites with thousands of access points can be remotely configured and administered using free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent offers the skills of seasoned Wi-Fi professionals who can help your organization to assess the benefits of Ubiquiti’s UniFi technology for your business and assist you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.
Progent's Microsoft engineers can provide in-depth support in implementing, operating and debugging all versions of Microsoft Project Server and can deliver a wide variety of cost-effective online consulting services based on proven best practices to assist businesses of all sizes to receive all the advantages of this powerful project management solution. Support services available from Progent include solution planning, installation and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and customized webinar training.
Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools make it possible to create specialized mission-critical applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can help you design reports that let you track your business more thoroughly, turning raw data into useful understanding of your company and customers.
Progent can assist your organization in any phase of your migration to Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability system topology for an on-premises, cloud-based or hybrid environment; moving mailboxes; planning and configuring Hyper-V; setting up hardware load balancing (HLB); building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Progent's Cisco certified networking experts have extensive experience helping Internet Service Providers to architect, implement, administer, optimize, and debug fault-tolerant, scalable connectivity solutions appropriate for shared public networks.
Progent's Duo services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.
Progent's UNIX platform support experts offer small businesses and developers support for managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This broad array of experience provides you with an easy single source to show you how to build and maintain a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent can help your organization to design a migration to Microsoft Teams from Skype for Business Online and install, administer, and troubleshoot a cloud or hybrid implementation of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.
Progent's Microsoft-certified Windows Server 2003 engineers offer network help and expert consulting services for the complete family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 migration, configuration, update, and support services include system planning, installation, project management, on-site and off-site network support and repair, Call Center outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.
Small to mid-sized companies can now get all the benefits of System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco Certified network consulting experts. With Progent's economically priced IT support packages, small organizations can select a simple System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small business networks world-class reliability, security, and productivity.
Progent offers fault tolerant load balancing support covering system load balancing, load balanced program, network backbone routing, and content dispatching technology such as Cisco Content Engine. High availability load balancing providers for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, tune your network for on-premises, multi-location, cloud-based, and hybrid environments, educate your IT support, team, develop an enterprise-wide security strategy, streamline IT management, assist with application development, and generate and test a disaster recovery/business continuity plan.
Progent can assist you to design and carry out an efficient move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that uses Azure AD DS and AD Connect to unify identity services across on-premises and Azure assets.
Before Progent’s MOM-based solution, system problems were approached reactively, after workers were impacted by them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to ward off server troubles before they grow to be critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients suspect that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class service continuity, safety and performance.
NetDocuments (NetDocs) is a cloud-based document management system designed specifically for law practices. Progent offers online access to NetDocuments consultants to assist legal departments and law firms to plan, configure, administer, optimize, or troubleshoot a document management system solution powered by NetDocs.
Progent's Cisco certified Wi-Fi consultants offer affordable remote and on-premises help for legacy and modern Wave 2 Aironet wireless access points (APs) and Progent can help you to plan and manage Wi-Fi environments that include indoor and outside/ruggedized Aironet access points.
Progent is seeking to hire staff-level, results-driven Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants who have Cisco CCNP or CCIE certification; security professionals who have CISSP or CISM or comparable security certification; and advanced network architecture consultants with a background in mobile solutions, wireless connectivity, fault tolerance, business continuity, information preservation, and server virtualization. Progent also seeks employees to join our staff of desktop service specialists and off-site troubleshooting professionals. Also, We are looking for experienced administrators who can perform productively in our fast-paced, virtual office culture.
System Center Configuration Manager automates application and device provisioning and updating, centralizes compliance settings control, inventories network resources, guards against company data leakage, performs health monitoring, allows secure end-user self service, and offers a single control mechanism for managing multi-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can assist you with any facet of designing, installing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.
Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud-based or hybrid implementation of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Progent's service experts in Apple OS X and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into cohesive networks with full sharing and workgroup functionality. Enabling productive co-existence among a variety of servers and desktops powered by Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Windows and Apple consulting makes it possible to provide world class assistance to businesses that depend on these technologies to maintain their competitive edge. Progent can also assist you to integrate Apple's iPhones and iPads with your Windows environment.
Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the basis for a powerful but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network support expert with real-world experience planning and building cohesive, end-to-end business network solutions. Progent's Microsoft Small Business Server professionals have an average of more than a decade of experience integrating business systems based on Microsoft platforms. This experience ensures you success in installing, managing, and troubleshooting network environments that include the SBS Server suite of servers and productivity software.
Progent's certified Microsoft Windows 2000 consultants can help you optimize the capability of your existing Windows 2K Servers and can streamline network administration, provide technical support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and implement a plan to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is experienced in designing test programs to eliminate the technical risk involved with migrating to Windows 2003 Server by identifying possible hardware and application compatibility issues.
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient.
Colocation data centers make it possible for companies to share enterprise-class data centers for hosting computer equipment that supports mission-critical applications. Progent's Microsoft and Cisco premier IT experts can assist your company with all aspects of your colocation strategy including selecting and moving to a colocation site, creating network architecture, defining hardware, on-site and remote troubleshooting, setting up offsite network management, and training your support staff.
Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the basic capabilities and worldwide standards of performance that IT security professionals are expected to master. CISM gives executive management the confidence that consultants who have qualified for their CISM certification have the experience and capability to deliver effective security management and support consulting.