For small office network systems located anywhere in the state of Kentucky, Progent's Microsoft and Cisco qualified technical team members can provide online support and remote troubleshooting to resolve your network systems issues quickly and cost effectively. Progent has developed world-class skills, software utilities, and support knowledge bases to diagnose and resolve computer network problems while avoiding the expense and delays normally associated with on-site technical service visits.

If your Kentucky organization is situated outside of the larger urban areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local computer network support options may be limited in technical expertise, or not available during an emergency. This can result in a computer network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of field proven network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical projects for a broad range of customers. This means you obtain not just the technical know how needed for the task, but a consultant with proven methods for applying that expertise to assist with affordable network solutions.

Full Portfolio of Security Assistance
Progent's CISA, GIAC, and CISSP certified security engineers can assist your company to perform comprehensive security audits, restore operations rapidly from intrusions, configure firewalls, set up secure mechanisms for off-site and mobile connectivity, install spam protection and email encryption, and create a corporate-wide security strategy based on round-the-clock automated network monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.

Common Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the popular online Cisco router support services offered by Progent include setting up hostname, IP addressing, routing maps, NTP, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing maps, and BGP peering; installing current IOS image; configuring and testing router failover; troubleshooting VPN tunnel and routing issues; producing a network diagram and documenting configuration; plus policy and availability strategy.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is a recognized qualification that signifies mastery in network security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo an extensive examination given by the ISACA international professional group. Progent can provide the services of a CISA-Premier network security audit consultant trained to help businesses in the areas of IS audit process, information technology administration, network assets and infrastructure ROI, information technology service delivery, safeguarding of data assets, and disaster recovery planning.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Unified CM Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications like Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Mac Support
Progent's experts offer Apple macOS and OS X clients a range of IT services including online Mac desktop support, expertise with Mac software, Office 365 Outlook for Mac and Microsoft Exchange consulting, Apple macOS and OS X security and connectivity consulting, integration between Apple macOS and OS X and Microsoft Windows environments, and one-on-one training. For business systems based solely on Apple macOS and OS X or for systems that utilize a combination of Apple macOS and OS X, Linux, and Windows-based servers and desktops, Progent has the experience and depth to handle the challenge of architecting, configuring, and supporting an IT infrastructure that is dependable, protected, fast, and supportive of your company's goals.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide support for all of the security disciplines covered under GIAC accreditation such as evaluating infrastructure security mechanisms, security incident management and response, intrusion detection, web-based application security and SIEM solutions for compliance with regulatory requirements for reporting incidents.

Cisco Wireless VoIP Phone Integration
Integration of Cisco's wireless VoIP phones typically demands that you set up and fine tune many key pieces of your Wi-Fi infrastructure such as wireless access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration consultants offer remote and on-premises support to help you create and manage a Cisco wireless VoIP phone solution by delivering services that can range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

Microsoft Windows Server 2012 R2 Consulting Support
Progent's Microsoft-certified Windows Server 2012 experts can help you to assess the benefits of Windows Server 2012 R2 for your organization, create test environments and migration plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, train your IT support, staff, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and validate a DR/BC plan. If you are thinking about moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration experts can assist you to assess the benefits of Windows Server 2016 for your business and design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model.

Dynamics GP (formerly Great Plains) Support
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud integration, supports popular smart phones and tablets, permits single login with Microsoft Azure Active Directory, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and hands-on experience to address the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will maximize the business value of your investment in this powerful product.

Get in Touch with a Progent Computer Consultant
To find out how you can contact a Progent computer consultant for remote or onsite help in , call 1-800-993-9400 or go to Remote Computer Support.