For small company network systems located within the state of Kentucky, Progent's Microsoft certified professionals can deliver phone help and remote troubleshooting to resolve your computer network issues quickly and affordably. Progent has developed enterprise-level skills, software utilities, and support knowledge bases to identify and fix network problems without the cost and time delays normally associated with in-person service calls.
If your Kentucky organization is situated outside of the larger metropolitan areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby network systems support choices may be limited in expertise, or not available during urgent situations. This results in a network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a extensive range of customers. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to deliver cost effective network solutions.
Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco SRST systems for survivability.
Disaster Recovery/Business Continuity Planning Help
Progent can provide advanced online expertise for disaster recovery/business continuity planning, testing, and education to help you to prepare for possible disasters, minimize service disruption for your essential network operations, eliminate data loss, and comply with regulatory mandates and contractual requirements. Progent's business continuity consultants can work closely with your executive and IT administration staff to provide risk analysis, define interdependencies, identify human and physical resources needed to run your business, prioritize key network services and define acceptable recovery times, select colocation sites, configure secure offsite connectivity for crucial workers, plan notification systems and assign duties for staff, document a complete recovery plan, and train management and technical staff to execute the agreed upon plan. Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure cloud.
ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out about Progent's ProSight suite of managed services for small businesses.
ProSight DPS Managed Cloud Backup
ProSight Data Protection Services cloud backup and disaster recovery offers small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out about Progent's entire ProSight series of value-priced network monitoring and management services for small organizations.
Part-time Chief Information Officer Services
Progent can supply organizations with an IT management expert who can function as a temporary or part-time Chief Information Officer. This veteran IT executive can offer long-term direction to assist your company to deploy sensible technology to improve business operations so they align more closely with your corporate objectives. Your company can create and implement a well conceived IT plan without absorbing the expense of a full-time senior IT executive. Vital services Progent's temporary Chief Information Officer can perform include growth strategies, planning IT budgets, developing models for ROI, optimizing business processes, reviewing contracts with suppliers, defining security and compliance policies, business impact analysis, streamlining network management, patch tracking, IT asset documentation management, and business continuity preparedness.
Desktop and Mobile Device Centralized Configuration Management Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 cloud integration, System Center 2012 Configuration Manager design and installation and Intune integration help to consolidate and streamline the management of your PCs along with your web-facing mobile devices. Progent can help you to migrate smoothly to SCCM 2016 from an older change management solution or help you to enhance your existing SCCM 2016 ecosystem to support your changing business requirements.
Dynamics GP (formerly Great Plains) Consulting Services
Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, works with popular handheld devices, permits one-time sign-on with Microsoft Azure Active Directory, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and experience to address the many technical and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful platform.
Microsoft Office Access Database Application Programming
Progent's Office Access developers and consultants can provide economical online support for all releases of Microsoft Access including Access desktop and Access Web App and can provide expert help for application programming, database conversion, performance optimization, report design, and maintenance. Progent also offers custom online training for Office Access application programming and database management.
Data Backup Consultants
Progent's data backup consultants can provide consulting support for a wide array of products and technologies that provide solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are available to small and medium-sized organizations as an affordable and fully managed solution for reliable backup and disaster recovery (BDR).
Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of network security professionals. GIAC accreditations are recognized by companies and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer help with any of the security capabilities covered within the GIAC accreditation such as evaluating network security mechanisms, security incident management and response, intrusion detection, web application security and SIEM solutions for compliance with government mandates for promptly reporting security events.
Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail system that promotes productive collaboration by offering a variety of alternatives for retrieving calls and messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you read and manage your voicemail messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and corporate satellite offices with as many as 500 workers. Progent's Cisco-certified CCIE network consultants offer Unity Connection and Unity Express (CUE) integration and troubleshooting services to make sure your CUE solution continues to deliver the highest possible competitive value.
Get in Touch with a Progent Computer Consultant
To learn how to contact a Progent network consultant for online or onsite support in , call 1-800-993-9400 or visit Online Network Support.
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