Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless smartphones were once one of the most successful products for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other vital business information. Progent offers Kansas City, Missouri companies the expertise of BlackBerry-premier professionals who can help businesses to maintain existing BlackBerry environments or migrate efficiently to a modern mobile platform.
As the complexity of small business networks has expanded, and as the demand for enterprise-class security, dependability, and recoverability has become the standard for companies regardless of size, successful integration and support of BlackBerry solutions has grown increasingly difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations often turn to outside consulting professionals who offer expertise in BlackBerry installation and troubleshooting.
Progent can provide the services of BlackBerry-certified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the necessity for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, coupled with Progent's proven online service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their IT system.
Progent's experts can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered quickly and thoroughly.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Integration Support for BlackBerry Enterprise Server
Research in Motion's high-end solution for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive messages that stay encrypted in wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a broad selection of crucial management tasks that span from BlackBerry setup and upgrades to mobile security and fault tolerance.
Progent's BlackBerry-premier consultants can assist you to use BlackBerry Enterprise Server to do basic jobs like:
- Deploy and manage applications
- Schedule device, application, and policy updates
- Upgrade BlackBerry smartphone software wirelessly
- Manage client settings with BES Server's extensive selection of IT policies
Progent's BlackBerry-premier engineers can also assist you to use BlackBerry BES Server to implement key procedures not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:
- Install and manage BlackBerry's fault-tolerant architecture using virtual servers
- Deploy BlackBerry smartphones wirelessly
- Establish specialized administration roles
- Monitor and analyze the overall health of your BlackBerry system
Expert BlackBerry Consulting Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available by phone to provide prompt assistance to businesses in the Kansas City region or throughout the state of Missouri. Progent's seasoned remote technical support experts have helped IT organizations resolve computer issues and reduce IT service costs in every state in the U.S. and established a large following of satisfied customers. (See Progent's customer testimonials.)
Progent offers remote help for a wide array of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and improving wireless security. Important BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, modifying user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified experts can also help your company to troubleshoot a broad array of issues associated with synchronization, device recognition, messaging consistency, web browsing, wireless connectivity, IM, desktop application configuration, and BlackBerry Desktop Redirector.
As a leader in providing nationwide remote technical assistance for small company IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support costs low and, by dealing with issues quickly, optimizes the efficiency of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.
Progent's BlackBerry-certified engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist you to select and implement sensible security options.
Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP results.
Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
To ask Progent about professional support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.