Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Kansas City company to select the appropriate tools and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Kansas City, Missouri organizations to with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

Voice/Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing platforms from major vendors support virtual discussions, video conferencing, chat sessions, and screen/content sharing for both local workers and at-home workers. Many organizations use a mix of products to accommodate their various partners and clients. Progent can assist you to maintain your current voice/video conferencing ecosystem and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help you to deploy and manage Skype for Business client software to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as voice/video calling, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist you to tune your network infrastructure to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Kansas City, Missouri company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup protects vital business data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to assist you to plan, integrate, manage and repair a BDR solution based on Barracuda technology.

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    Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, optimizing and repairing Microsoft SCOM environments and can provide companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate critical issues detected by SCOM 2012.

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    Nexus series switches are engineered to deliver the speed, scale, resilience, virtualization support, capacity, data protection and ease of management required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide online and onsite consulting and troubleshooting services to assist your IT staff to create an optimal network architecture, build pilot environments to validate your switching solution, install and configure Nexus switches, define and implement effective policies, perform security vulnerability assessments, set up advanced monitoring and alert systems, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing issues, maximize system performance, plan for expected growth, and take advantage of the advanced zero-downtime capabilities available for Nexus products. Progent's consultants can also assist your business to upgrade non-disruptively from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.

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    Progent can assist you in any phase of your migration to Exchange 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; moving mailboxes; planning and configuring Hyper-V; configuring HLB; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.

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    Progent provides high availability load balancing support covering system load balancing, load balanced program, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

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    Progent's Microsoft consultants can help your company to evaluate the benefits of Lync Server for your environment and can assist you to plan and execute a deployment of Microsoft Lync Server that consolidates the management of IM and Presence and improves the productivity of your in-house employees, at-home workers, and smartphone users. Progent's consultant's can also help your company to perform an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server 2010 to improve the team-computing functions of Microsoft Office programs, and provide online seminars and ongoing support for Lync Server and other Microsoft technologies.

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    Progent provides nationwide urgent help and troubleshooting services for companies that operate Solaris networks or whose IT systems feature a mix of Solaris and Microsoft products. Remote IT help offers optimum leverage for your information technology dollar by preserving user efficiency and shortening the hours charged for computer repair services. Sophisticated online access tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by traveling to your site. In most of situations your IT issues can be dealt with over the phone or through a combination of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP premier security professionals to help you with the toughest network issues.

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    Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and based on technology originally developed by Connectix, delivers the power necessary to accomplish server consolidation, software migration, and server isolation tasks through virtualization technology in an enterprise-ready computing network with high expandability, manageability, and availability. Microsoft has aimed Virtual Server at companies wishing to improve operational efficiency in application development and testing, migration from legacy line-of-business software, and hardware consolidation. Progent's skilled Virtual Server consultants can assist your IT staff to evaluate and deploy Microsoft Virtual Server.

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  • Remote Support Services Exchange Server 2000
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    Progent is one of the most qualified information technology support firms for creating e-mail systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small companies derive all the advantages of Exchange 2000 for typical situations including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.

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