Kansas City, KS Remote Help from World-class Computer Troubleshooting Experts
Progent's computer help services can provide your Kansas City, KS business low cost and dependable access to enterprise-class network experts. By providing network consulting service when you need it, providing advanced expertise for line-of-business technologies, offering value-added support such as automated network monitoring, and billing only for support you use, Progent offers your Kansas City, Kansas business an economical alternative for optimizing the productivity of small-scale office information systems. Whether you maintain an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and support a robust and secure IT network and to have fast access to the skilled consulting ordinarily restricted to businesses who can maintain a sizeable in-house information technology organization.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support team. This can save money and minimize technical risks for big projects like software programming, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to help your business to design and execute your cloud computing strategy.
Main Technical Areas Supported by Progent for Business Networks in Kansas City, Kansas
Progent's team of world-class consultants provides assistance for virtually all aspects of network systems used by businesses of any size. Areas served by Progent in Kansas City include:
Service Delivery Alternatives for Kansas City, Kansas Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering network support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, thorough service documentation, dependable follow-through, and strict expense control for a range of network support delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to resolve most network issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's remote network support expertise.
- On-site Service
Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online service experts to give small businesses the ideal combination: onsite service technicians when you require them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for in-person support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services.
- Consulting Services
Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant network engineering, virtual server strategies, plus configuration, customization and training for business programs including accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive system migrations, longer term initiatives like business reporting software programming and support, database application development and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, security, and performance than is possible using the class of internal data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that host the gear of some of the world's largest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for clients to migrate to a different support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit companies with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can handle the mixed- platform and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced online consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory requirements for network data protection and incident reporting.
The breadth and depth of Progent's consulting team offer a unique set of advantages to clients trying to maximize the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of IT service, performing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for repairing actual network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size bills for fast repairs. Another benefit of by-the-minute pricing is that your company will be less inclined to allow incipient problems to stay unaddressed until they become big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation given by each consultant to each client. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house IT personnel gain when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
In case your Kansas City, Kansas business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).