Expert Remote Help for Kansas City, Kansas Small Business Computers from World-class Consultants
Small businesses have traditionally been ignored by major network service firms. Many small businesses allow themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the bandwidth or extensive skill sets to react quickly or efficiently to network crises. Other small businesses turn to mass-market service providers staffed with technicians able to provide by-the-numbers fixes for ordinary issues but who do not have the experience and technical scope to deal with the variety of environments and lack of standardization typical of small business IT systems.
Progent's time-tested approach to providing affordable and successful network service to small companies has made Progent one of the most respected Microsoft-certified IT consulting firms in the industry. Progent has provided online support to small businesses in every state in the United States (refer to Progent's client testimonials).
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your in-house network support personnel. This can save money and help meet schedules for big projects like software development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to help your company to design and implement your cloud strategy.
Main Practice Areas Supported by Progent for Kansas City, Kansas Businesses
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Kansas City, KS businesses for a wide range of information technologies including:
Support Delivery Options for Kansas City, Kansas Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support is built on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model ensures fast support, thorough activity documentation, consistent follow-up, and strict cost monitoring for a range of IT service delivery modes that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to give small companies the best of both worlds: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and dependable support from a professional Helpdesk with efficient telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize companies typically have tight information technology budgets and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business information systems stay productive. Read more details concerning Progent's Help Desk Call Center services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, high availability network consulting, virtual server solutions, plus integration, customization and support for small business software including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with short-term projects such as office moves and major software upgrades, longer term initiatives like management information application development and support, relational database application development and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and SQL Server in order to provide small companies with greater degrees of dependability, protection, and recoverability than is possible using the type of internal data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest IT companies, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems are regularly backed up and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's servers in a setting that not only provides the highest level of dependability and scalability but that is in addition simple for customers to transfer to another support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide expert remote support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with advanced security programs like SIEM solutions to help companies comply with industry standards and government requirements for IT data security and incident reporting.
The scope and size of Progent's consulting team offer a powerful array of advantages to clients trying to maximize the business value of their IT system within a reasonable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of network support, executing a broad variety of technical projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for fixing actual IT problems rapidly.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for services provided during regular working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size invoices for fast repairs. Another advantage of by-the-minute invoicing is that your company will not be inclined to allow simple issues to fester until they become major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation given by every staff member to every customer. The practice of documenting and archiving service records results in more efficient support and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Small companies who work with freelance service providers or who employ in-house IT personnel gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Kansas City, Kansas company needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).