Kansas City, KS Remote Support from World-class Network Troubleshooting Consultants
Progent's network technical support services can deliver your Kansas City, KS company budget-friendly and consistent access to enterprise-class consulting engineers. By providing IT consulting help when you need it, providing specialized expertise for vital technologies, delivering value-added services such as 24x7 network monitoring, and billing only for services you receive, Progent offers your Kansas City, Kansas company an economical solution for optimizing the business value of small-scale office networks. If you run a local system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to build and manage a robust and safe IT network and to benefit from quick access to the experienced consulting usually restricted to corporations who are able to support a large in-house IT staff.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
For larger companies, Progent offers co-sourcing services to reinforce the skills of your in-house network service personnel. This can reduce expenses and minimize technical risks for big IT initiatives like application development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations.
Progent can also offer the services of accredited consultants to help your business to design and execute your cloud computing strategy.
Key IT Areas Supported by Progent for Businesses in Kansas City, Kansas
Progent provides the services of certified experts for all facets of business network technology found in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Kansas City, Kansas Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to big IT groups. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive activity records, dependable follow-through, and tight expense monitoring across an array of network support delivery options that include remote repairs, in-person help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to address urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's remote network support expertise.
- Onsite Support
Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to give small businesses the optimal solution: on-premises support professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies affordable access to world-class IT professionals who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, non-stop it system engineering, virtualization solutions, plus integration, customization and support for business applications such as accounting, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and massive system migrations, longer term projects such as management information software programming and customization, relational database application programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for vital applications like Exchange and SQL Server to provide small companies with higher levels of reliability, security, and recoverability than is possible with the class of on-site data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to another service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and network management while achieving world-class availability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can support the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting support to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies meet industry guidelines and government regulations for network data protection and reporting.
The scope and depth of Progent's engineering team bring a powerful set of advantages to clients wishing to maximize the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with proven methods for fixing real-world IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates big bills for quick solutions. An additional benefit of granular invoicing is that clients won't be inclined to permit minor issues to fester until they grow into big problems.
Read more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to each client. The practice of documenting and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who employ in-house support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Kansas City, Kansas business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).