Kansas City, Kansas Microsoft and Cisco Premier Certified Consulting

Service Delivery Alternatives for Kansas City, Kansas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, and network management. Progent's paradigm for delivering IT support services is built on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Support Model ensures rapid response, thorough service documentation, consistent follow-through, and strict expense control across an array of network support delivery modes that include remote troubleshooting, in-person help, and top-tier consulting.

• Remote Service
  Progent’s Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve most network problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting expertise.

• On-site Support
  Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more concerning how to register for Progent's in-person network support services.

• Phone Support
  Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.

• IT Consulting Expertise
  Progent offers small companies affordable availability of enterprise-class IT professionals who can provide help with vital technologies such as
• Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, fault tolerant network consulting, server virtualization solutions, plus integration, programming and training for business applications such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects including site moves and massive software upgrades, extended projects such as business information software programming and support, database application programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides complete hosting services for all of a small company's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also easy for customers to transfer to a different support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can handle the multi- platform and loosely standardized environments common with smaller businesses, and retains control of the software licenses in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.

• Hybrid Cloud Migration Consulting
  Progent offers expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can help with advanced security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory requirements for IT data security and incident reporting.

The scope and depth of Progent's engineering staff bring a unique array of benefits to organizations wishing to increase the business value of their information system within a reasonable budget. These benefits include:

• Best Industry Practices
  Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT service, executing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for solving real-world IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

• Granular Pricing Model
  Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major invoices for quick repairs. Another advantage of by-the-minute pricing is that your company are less inclined to permit less critical problems to stay unaddressed until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Network Services
  Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The practice of detailing and archiving service records results in more effective support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Kansas City, Kansas business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).