Fast, Low-cost Remote Network Troubleshooting for Kansas City, Kansas Small Businesses
For over two decades, Progent has specialized in providing world-quality network support services to customers with small-company budgets. Progent has developed a unique support solution that includes a streamlined, tightly connected virtual office network, sophisticated online troubleshooting tools, a large pool of consultants certified in a wide range of IT disciplines, a Help Desk service structure that promotes responsiveness and guarantees follow-up, a worldwide group of on-line service experts, in-person support availability for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network issues in the least time and at the lowest cost to customers.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT service group. This can cut costs and help meet schedules for big IT initiatives such as software programming, business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited consultants to assist your business to plan and execute your cloud strategy.
Primary Technologies Serviced by Progent for Office Networks in Kansas City, Kansas
Progent offers the support of accredited experts for all aspects of information technology found in small and midsize companies. Products and technologies supported by Progent include:
Support Delivery Alternatives Available for Kansas City, Kansas Businesses
Progent offers a selection of options for providing small businesses with affordable computer services for technical support, system architecture, and network management. Progent's model for providing IT support services is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive service documentation, consistent follow-up, and tight expense control for a range of IT service delivery alternatives that include online troubleshooting, on-premises support, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progent's Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small companies the optimal solution: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more about how to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, visit Help Desk Services.
- Shared Help Desk Services
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, refer to Progent's Help Desk Co-management services.
- Consulting Services
Progent provides small businesses affordable access to world-class consultants who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network security consulting, non-stop network engineering, virtual server strategies, plus configuration, customization and support for business programs including accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and massive system migrations, longer term projects like customizing an older ERP system to a modern MS Dynamics 365 solution, database application programming and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response like data restoration and malware cleanup.
- Network Infrastructure Guidance for Telecommuters
Progent can assist small and mid-size businesses to plan, deploy and debug the network infrastructure for at-home workers. Areas of network infrastructure for which Progent's consultants can provide support include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN design and deployment, and reliable Internet access. For information about Progent's infrastructure expertise for a remote workforce, refer to network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for customers to transfer to another support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network management while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Kansas City, Kansas Small Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting enable small companies to avoid the pitfalls related to over dependence on thinly staffed service firms or independent consultants.
Teaming with Progent enables your company to:
- Avoid Excessive Dependence on Individual Consultants
For network services, small companies sometimes rely heavily on independent engineers. Although individual service engineers carry lower overhead than more substantial IT service organizations and can afford to bill nominally smaller fees, they are frequently too overworked to respond rapidly to urgent problems. If a freelance engineer is busy with different client, sick, on travelling, or in class, the lack of replacement staff may require your company to wait for assistance in case of a crisis. The more your company expands, network downtime or difficulties with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can evaporate fast due to lost productivity. Also, when freelance engineers encounter new problems, the unavailability of a large consulting team to fall back on for assistance forces them to train in place while your company winds up footing the bill for their continuing education.
- Have Access to Expertise in Advanced Network Solutions
Many small support organizations or freelance engineers focused on small business network consulting may excel at delivering routine fixes but don't have the experience to deal cost-effectively with complex IT configurations with a variety of platforms, multiple sites, Voice over IP systems, mobile workers, interconnected financial and analytical software, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your small business because big-company environments are by nature complex, support problems require in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and protection requires enterprise-tested processes.
- Build a Solid Basis for Seamless Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Without a solid architecture, a sequence of ad hoc fixes often get thrown onto of a weak foundation. As a business grows, reliability and expandability issues can hinder the productivity of the business. Such environments require thorough assessment, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can provide the reliable foundation to meet current business requirements and support downstream expansion.
- Partner with Solution Providers, Not Product Vendors
Small companies require direction and insight to navigate through an increasingly complicated maze of IT options available for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise only. This allows Progent to match technical support with the real needs of clients. Combining network consulting and product selling can result in a situation where the recommended solution is based on a predetermined technology rather than being based on the actual needs of a small business.
How to Contact Progent
If your Kansas City, Kansas business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).