Professional Remote Help for Kansas City, Kansas Networks from World-class Consultants
Small businesses have traditionally been overlooked by major IT service firms. Many small businesses permit themselves to grow overly dependent on individual engineers or small consulting firms who lack the bandwidth or comprehensive skill sets to respond quickly or efficiently to network crises. Still other small companies resort to mass-market service providers that employ personnel taught to provide by-the-numbers solutions to common issues but who are missing the experience and technical scope to handle the diversity of environments and absence of standards that characterizes small company IT systems.
Progent's proven approach to providing affordable and effective network service to small companies has made Progent among the top Microsoft-certified IT service firms in the industry. Progent has provided remote help to small businesses in every state in the country (See Progent's client testimonials).
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big projects such as software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified experts to assist your business to plan and implement a sensible cloud computing strategy.
Primary Technical Areas Serviced by Progent for Office Networks in Kansas City, Kansas
Progent's team of industry certified experts offers support for virtually all aspects of network technology found in businesses of all sizes. Areas served by Progent in and around Kansas City include:
Support Delivery Options for Kansas City, Kansas Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism promotes rapid response, thorough service records, reliable follow-up, and tight expense monitoring for an array of network service delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to analyze and repair hardware and software issues without the cost or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's remote network support expertise.
- On-site Support
Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person service technicians when you need them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for in-person support calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite computer service.
- Phone Support
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Contact Center with effective telephone assistance, online troubleshooting capability, and enough technical strength for full escalation. Since small and midsize companies usually are constrained by tight information technology funds and can provide little executive attention for dealing with network support tasks, Progent's Helpdesk Services could be the most cost-effective way to ensure that small business information systems are always up and running. Learn more concerning Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop network design, server virtualization solutions, plus configuration, customization and support for business programs including accounting, ERP, reporting, CRM, and productivity suites. Progent can help with short-term projects such as site moves and massive system migrations, extended initiatives such as management information software development and support, database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent can host vital applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of availability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the systems needed for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small company's production servers in an environment that not only provides the top level of dependability and extensibility but that is in addition convenient for customers to transfer to a different support firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the software in the client's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online support to help organizations of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-certified security experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government regulations for IT information protection and incident reporting.
The breadth and depth of Progent's consulting team bring a unique set of advantages to companies trying to maximize the productivity of their IT network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for repairing actual network problems efficiently.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for quick fixes. Another benefit of granular billing is that your company will be less inclined to permit less critical issues to stay unaddressed until they grow into major problems.
Read more about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports given by every staff member to every customer. The practice of documenting and archiving service records allows more effective service and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Small companies who utilize freelance service providers or who employ internal IT staffs gain when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Kansas City, Kansas business wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).