Professional Online Help for Kansas City, Kansas Computer Networks from Certified Engineers
Small businesses have traditionally been overlooked by large network support firms. Some small companies permit themselves to grow dangerously reliant on freelance consultants or small support organizations who lack the bandwidth or comprehensive knowledge to respond quickly or effectively to network crises. Still other small companies resort to mass-market support firms that employ personnel able to provide standardized solutions to common issues but who are missing the experience and versatility to deal with the diversity of environments and absence of standards that characterizes small business IT networks.

Progent's time-tested methodology for providing low-cost and effective technical support to small companies has made Progent among the most respected Microsoft-certified IT consulting organizations in the United States. Progent has delivered remote support to businesses in every state in the country (See Progent's client testimonials).

For larger companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network support group. This can save money and minimize technical risks for big IT initiatives like software development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.

Core Practice Areas Supported by Progent for Business Networks in Kansas City, Kansas
Progent offers the services of qualified consultants for all facets of network technology deployed in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Kansas City, Kansas Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity records, reliable follow-through, and tight expense control for a range of IT service delivery options that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the cost or time loss of in-person service calls. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for new clients to accommodate urgent situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online network troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to give small businesses the best of both worlds: in-person service technicians when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how to register for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and reliable access to a professional Help Desk Call Center with effective telephone assistance, online repair tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses typically are constrained by limited information technology funds and can provide scant management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that business information networks stay up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, high availability it system engineering, server virtualization solutions, plus configuration, programming and training for business programs such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including site relocations and major software migrations, extended projects like business reporting application programming and customization, database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of availability, security, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of dependability and extensibility but that is in addition simple for customers to migrate to a different support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while achieving world-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of small companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Kansas City, Kansas Small Businesses
Progent's size, scope of technical expertise, and familiarity with corporate IT consulting enable small and midsize companies to avoid the problems related to over dependence on thinly staffed service firms or freelance engineers.

Working with Progent's Experts allows your business to:

  • Prevent Over Dependence on Individual Consultants
    For IT support, small companies often rely heavily on individual engineers. Although individual service engineers carry lower overhead than more substantial IT service firms and can typically charge nominally lower fees, individuals are sometimes stretched to far to respond quickly to critical problems. If a freelance consultant is busy with another customer, ill, on travelling, or in class, the lack of replacement personnel may force your company to wait for assistance during a crisis. As your company grows, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on a freelancer can evaporate fast because of lost productivity. Also, when independent engineers confront unfamiliar problems, the lack of a big engineering team to rely on for help requires them to train on the job while your company winds up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced IT Solutions
    Many smaller support organizations or independent engineers focused on small company network consulting may excel at delivering routine solutions but lack the seasoning to work cost-effectively with complex network environments with a variety of operating systems, numerous sites, Voice over IP implementations, remote workers, integrated accounting and operational software, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can benefit your company because big-company environments are by nature complex, integration issues demand thorough knowledge in many technical areas, and reaching a high level of stability, reliability, and protection requires industry-proven best practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc fixes commonly get piled on top of a weak structure. As a company grows, reliability and expandability issues can hinder the success of the business. Such environments require thorough assessment, smart business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle current business needs and support downstream growth.

  • Work with Solution Providers, Not Resellers
    Small businesses require direction and insight to work through an increasingly complicated maze of IT options offered for enabling business growth and enhancing efficiency. They do not need an IT consultant or support firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This permits Progent to match consulting support with the real needs of clients. Combining IT support and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual needs of a small business.

How to Contact Progent
In case your Kansas City, Kansas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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