Expert Remote Help for Kansas City, Kansas Small Business Computers from World-class Consultants
Small businesses have traditionally been ignored by major network service firms. Many small businesses allow themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the bandwidth or extensive skill sets to react quickly or efficiently to network crises. Other small businesses turn to mass-market service providers staffed with technicians able to provide by-the-numbers fixes for ordinary issues but who do not have the experience and technical scope to deal with the variety of environments and lack of standardization typical of small business IT systems.
Progent's time-tested approach to providing affordable and successful network service to small companies has made Progent one of the most respected Microsoft-certified IT consulting firms in the industry. Progent has provided online support to small businesses in every state in the United States (refer to Progent's client testimonials).
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your in-house network support personnel. This can save money and help meet schedules for big projects like software development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to help your company to design and implement your cloud strategy.
Main Practice Areas Supported by Progent for Kansas City, Kansas Businesses
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Kansas City, KS businesses for a wide range of information technologies including:
Support Delivery Options for Kansas City, Kansas Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support is built on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model ensures fast support, thorough activity documentation, consistent follow-up, and strict cost monitoring for a range of IT service delivery modes that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to give small companies the best of both worlds: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and training for small business programs such as financials, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term initiatives like business reporting application development and support, database software development and DBA services, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of dependability, security, and recoverability than is feasible with the class of internal data center that is achievable for most small and midsize organizations. Because Progent uses the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, protection and performance is continually monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also simple for customers to transfer to another service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and network management while getting world-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the mixed- OS and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced online support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Kansas City, Kansas Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network support enable small businesses to avoid the pitfalls associated with over dependence on thinly staffed service firms or freelance consultants.
Working with Progent's Experts allows your business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For IT services, smaller companies often rely heavily on independent engineers. Though freelance service engineers carry lower expenses than larger support firms and can typically bill apparently lower fees, freelancers are frequently unable to respond quickly to critical problems. If a freelance engineer is occupied with another customer, sick, on vacation, or in class, the lack of replacement personnel may require your company to go without help during an emergency. As your company grows, network unavailability or problems with critical programs become more costly. The money you thought you were conserving on a freelancer can evaporate fast due to lower productivity. Also, when independent consultants confront new problems, the lack of a large engineering group to count on for assistance forces them to learn in place while your business ends up with the bill for their continuing education.
- Gain Access to Experts in Advanced IT Solutions
The majority of smaller service organizations or freelance consultants focused on small business IT support are capable of delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complex IT infrastructures with mixed operating systems, many sites, Voice over IP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your small business because enterprise networks are characteristically complicated, integration problems demand thorough knowledge in numerous technical areas, and reaching a high level of robustness, availability, and protection requires industry-proven processes.
- Build a Firm Foundation for Seamless Growth
Small companies often begin with a network implemented on a tight budget. Without a proper basis, a sequence of ad hoc fixes commonly get piled onto of a weak structure. As a business evolves, reliability and expandability problems can obstruct the productivity of the organization. Such environments need thorough assessment, intelligent business analysis, and in-depth experience to migrate to an IT environment that will provide the solid basis to meet current business requirements and support future growth.
- Work with Solution Finders, Not Product Resellers
Smaller companies need guidance and education to work through an ever more complicated array of IT alternatives available for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services only. This allows Progent to align technical support services with the genuine needs of customers. Mixing network support and product selling can result in a situation where the proposed solution is built around a predetermined vendor rather than being based on the actual requirements of a client.
Get in Touch with Progent
If your Kansas City, Kansas business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).