Expert Online Technical Support for Kansas City, Kansas Small Business Computers from World-class Engineers
Small companies have typically been overlooked by major network service firms. Many small businesses allow themselves to grow dangerously reliant on freelance engineers or small consulting firms who don't have the size or broad knowledge to respond quickly or effectively to network emergencies. Other small businesses turn to giant support providers that employ personnel able to offer standardized solutions to common problems but who do not have the experience and versatility to handle the diversity of environments and lack of standardization that characterizes small business IT networks.
Progent's time-tested methodology for providing low-cost and effective technical service to small businesses has made Progent one of the premiere Microsoft-certified network service firms in the country. Progent has provided online help to small businesses in every state in the U.S. (refer to Progent's client testimonials).
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
For larger companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT support staff. This can save money and minimize technical risks for big projects such as application design and development, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified experts to help your business to plan and implement a sensible cloud computing strategy.
Key Products and Technologies Supported by Progent for Business Networks in Kansas City, Kansas
Progent's national team of industry certified experts provides support for all facets of network systems used by businesses of any size. Technologies supported by Progent in and around Kansas City include:
Service Delivery Options Available for Kansas City, Kansas Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures fast support, thorough service documentation, dependable follow-through, and strict cost control for a range of network service delivery options that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and fix network issues without the cost or delay of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for new clients to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's online network support services.
- On-site Support
Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, non-stop network design, virtualization strategies, plus configuration, customization and training for business programs such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including office moves and major software migrations, longer term projects such as management information software development and support, database application development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services like data restoration and virus removal.
- Application Hosting
Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is feasible using the class of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is continually tracked, and systems are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition easy for customers to migrate to another service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow companies with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the multi- platform and non- standardized environments common with small companies, and retains control of the licenses in the client's possession so that migrating to a different virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Kansas City, Kansas Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT support allow small and midsize businesses to sidestep the pitfalls related to excessive dependence on small support organizations or freelance consultants.
Teaming with Progent's Experts allows your company to:
- Prevent Excessive Dependence on Freelance Consultants
For IT support, smaller companies sometimes rely heavily on individual consultants. Though freelance service engineers carry lower expenses than larger IT service firms and can afford to charge nominally smaller rates, freelancers are frequently stretched to far to react quickly to critical situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of replacement personnel may require your company to wait for assistance during a crisis. As your small business expands, network unavailability or difficulties with line-of-business applications get more costly. The dollars you believed you were saving on an independent consultant can evaporate fast due to lost output. In addition, when independent engineers confront new technologies, the lack of a large engineering group to rely on for assistance requires them to learn with the meter running while your business winds up footing the bill for their continuing education.
- Have Access to Certified Professionals in Complex IT Issues
The majority of smaller service firms or independent engineers who concentrate on small business network support are capable of delivering routine fixes but lack the background to deal efficiently with complex network configurations with mixed platforms, many sites, Voice over IP systems, mobile workers, integrated financial and operational software, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large group of specialists can be valuable to your business because enterprise networks are by nature complex, support problems require thorough understanding of in numerous technical disciplines, and achieving a high degree of robustness, availability, and security calls for industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small businesses often begin with a network implemented on a tight budget. Lacking a solid architecture, a series of improvised repairs often get tossed onto of a weak foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These environments need proper assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that can provide the reliable basis to handle critical business requirements and support future growth.
- Work with Solution Providers, Not Product Resellers
Small companies need direction and insight to navigate through an increasingly complex maze of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This allows Progent to match consulting support services with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology instead of being driven by the actual needs of a client.
If your Kansas City, Kansas business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).