Expert Remote Service for Kansas City, Kansas Computer Networks from World-class Consultants
Small businesses have traditionally been ignored by large network service organizations. Some small companies allow themselves to grow dangerously dependent on individual consultants or small support organizations who lack the bandwidth or extensive skill sets to respond quickly or effectively to network crises. Other small businesses resort to giant service firms that employ technicians taught to offer by-the-numbers fixes for common issues but who do not have the background and versatility to deal with the variety of environments and absence of standards that characterizes small business information systems.

Progent's time-tested approach to providing affordable and successful network support to small businesses has made Progent one of the most respected Microsoft-certified IT consulting firms in the United States. Progent has provided remote help to small businesses in every state in the United States (refer to Progent's client testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal network support personnel. This can save money and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to assist your company to design and execute your cloud computing strategy.

Core Areas of Expertise Supported by Progent's Consultants for Business Networks in Kansas City, Kansas
Progent's national group of industry certified support professionals provides support for virtually all facets of information systems used by companies of any size. Technologies served by Progent in and around Kansas City include:

Support Delivery Alternatives Available for Kansas City, Kansas Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for providing network support is based on the Call Center structure common to larger IT organizations. Progent's Helpdesk Service Model promotes rapid response, thorough activity records, consistent follow-through, and tight expense control across an array of IT support delivery options that include remote repairs, on-premises help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair network problems without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises support technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site service calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all companies who need fast and dependable support from an online Help Desk with effective phone assistance, remote repair tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually have limited IT budgets and can spare little executive bandwidth for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that business information systems are always productive. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant network engineering, server virtualization strategies, plus configuration, programming and training for business applications including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects such as site moves and massive software upgrades, extended initiatives such as business information software programming and customization, database application programming and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and MS SQL in order to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible with the type of on-site data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition convenient for clients to transfer to a different support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the multi- platform and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Kansas City, Kansas Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate IT support enable small and midsize businesses to sidestep the problems related to excessive reliance on thinly staffed support firms or freelance consultants.

Working with Progent's Experts allows your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT services, smaller businesses often rely excessively on individual engineers. Though freelance service engineers have lower expenses than larger IT service firms and can afford to bill apparently lower rates, freelancers are frequently spread too thin to react quickly to critical network problems. If a freelance consultant is busy with different customer, ill, on travelling, or in class, the absence of backup personnel may require your business to go without assistance during an emergency. The more your company grows, network downtime or difficulties with line-of-business programs become more expensive. The money you believed you were conserving on a freelancer can disappear fast due to lost productivity. In addition, when independent engineers encounter new problems, the unavailability of a big consulting group to fall back on for assistance forces them to learn with the meter running while your organization winds up footing the costs for their continuing training.

  • Gain Access to Expertise in Complex IT Issues
    The majority of smaller service firms or independent engineers focused on small company network support are capable of providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex network infrastructures with a variety of operating systems, numerous locations, VoIP implementations, remote workforces, integrated accounting and operational applications, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can benefit your business because big-company environments are characteristically complicated, integration issues demand thorough understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and protection requires enterprise-tested best practices.

  • Build a Solid Foundation for Growth
    Small companies often begin with a network implemented on a tight budget. Without a solid architecture, a series of band-aid fixes often get piled on top of a marginal structure. As a company grows, stability and expandability problems can undermine the success of the organization. Such environments need proper evaluation, smart strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable basis to handle critical business requirements and ease future expansion.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and insight to work through an ever more complicated maze of IT options available for enabling growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to sell them products. Progent avoids conflicts of interest by not selling any products. Progent sells services exclusively. This permits Progent to align consulting support services with the real needs of clients. Mixing IT consulting and product selling can result in a situation where the recommended solution is based on a predetermined technology instead of being driven by the true needs of a client.

Contact Progent
If your Kansas City, Kansas business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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