Kansas City, KS Online Support from World-class Computer Service Experts
Progent's computer network tech support services can deliver your Kansas City, KS business cost-effective and consistent support from enterprise-class consulting experts. By providing IT support service when you need it, offering specialized knowledge for mission-critical technologies, offering value-added services such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Kansas City, Kansas company an affordable option for optimizing the productivity of small-scale office networks. If you have an on-premises system, connect to cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and maintain a reliable and safe information network and to have fast availability of the skilled consulting usually restricted to businesses who can set up a large internal information technology staff.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application development, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your business to design and implement your cloud computing strategy.
Key Technologies Supported by Progent for Kansas City, Kansas Office Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco Certified CCIE networking consultants and Apple Computer certified consultants, Progent offers urgent assistance and low-cost remote consulting to Kansas City, KS companies for a wide array of information technologies including:
Service Delivery Alternatives for Kansas City, Kansas Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity records, consistent follow-up, and tight expense control for a range of network service delivery alternatives that include online repairs, in-person support, and top-level consulting.
- Remote Service
Progent's Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix network issues without the expense or time loss of on-premises support visits. The background of Progent's network engineers allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration process for new customers to address urgent network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's online network support services.
- On-site Support
Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small businesses the best of both worlds: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more about how and why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues. for more information, visit Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.
- IT Consulting Expertise
Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies including Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test platform, network protection engineering, fault tolerant it system design, server virtualization solutions, plus integration, customization and training for small business software including financials, operations, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and massive software upgrades, longer term projects like customizing a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, relational database software development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Network Infrastructure Guidance for an At-Home Workforce
Progent can help small and medium-size businesses to plan, implement and debug the network infrastructure to support offsite workers. Aspects of infrastructure for which Progent's experts can provide support include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and robust Internet connections. For information about Progent's network infrastructure support services for a remote workforce, refer to infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's servers in a setting that not only provides the top level of dependability and scalability but that is also convenient for customers to transfer to another support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit companies with mixed networks to save significantly on the costs of hardware, system support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the mixed- OS and non- standardized networks typical of small businesses, and keeps ownership of the software in the client's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert online support to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of network products such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory mandates for IT information protection and incident reporting.
The scope and size of Progent's engineering team offer a unique array of advantages to companies trying to maximize the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested approaches for solving actual network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major invoices for fast solutions. Another advantage of granular pricing is that you will be less inclined to allow simple problems to stay unaddressed until they grow into big problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each customer. The practice of detailing and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who won't release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Kansas City, Kansas company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).