Immediate Online Troubleshooting for Kansas City Missouri Computer Networks
For companies located in Kansas City Missouri, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor repairs somehow end up as big tabs. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes that allow the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to interface to your company's network without compromising corporate security.
Progent's sophisticated technical support reporting application includes thorough histories of the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services delivered to each Progent customer by every engineer. This archive of problems and fixes is stored as a readily retrievable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to find the most efficient resolutions in the least time.
Remote support available from Progent to businesses in Kansas City Missouri include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers can provide computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies a person's technical knowledge at the master level. CCIEs know how to handle even the most challenging problems encountered in network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience enables them to find solutions for problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using state-of-the-art remote support tools in order to provide efficient, secure, and economical analysis and repair.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking appliances. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs consulting support, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions to improve the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to clean up quickly after a serious penetration. Security support services offered by Progent include: thorough information security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote support services to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance resolving problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Kansas City Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the unique requirements of your company, or providing occasional online staff to supplement your internal Help Desk Call Center group to handle high-demand scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center team of seasoned network consultants provides your workers in Kansas City Missouri quick assistance from an effective network service group with extensive background providing telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's goal is to resolve rather than merely document IT issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply phone-based professional consulting support and education in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Kansas City Missouri remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they result in full-scale emergencies, system monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of operating systems.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Kansas City Missouri, Progent's phone-based computer support specialists can provide expert and cost-effective IT help whenever your business needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve IT problems quickly while avoiding the expense and lost time that comes with on-site support visits.
Even if your Kansas City business works with a regular freelance consultant or maintains an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden system crises or particularly complex integration problems.
Benefits of Progent's Network Help for Companies in Kansas City Missouri
Progent's online IT consulting services allow your Kansas City company to realize the benefits of timely, world-class network support without the cost of managing a full-time IT organization. Your network will acquire added strategic worth by being more available, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your local IT resources
For most organizations in Kansas City Missouri, local network support providers, whether represented by independent consultants or an internal IT staff, can resolve the majority of technical problems. However, major troubles can occur when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual service people. In these instances, Progent's online service specialists provide an easy, fast, and budget-friendly solution to augment your local help and to transfer valuable knowledge to increase your capability to handle downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller companies often rely on individual freelance consultants. While freelance consultants carry less overhead than larger service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve help may force your business to go without help during an IT crisis. As your business grows, system downtime and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your IT system stays available.
- Build a Scalable Foundation for Seamless Growth
Companies often start with an information system implemented on a modest budget. Lacking a proper framework, slap-dash repairs can get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the business. Such poorly built systems require proper analysis, smart long-term planning, and wide IT knowledge to evolve to a network architecture that can deliver the stable foundation to meet critical business requirements and simplify future expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller companies require guidance and technical education to navigate through an increasingly complicated array of technology options available for accelerating business growth and enhancing productivity. They hardly need a computer engineer who is motivated to resell a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.