Fast and Affordable Remote Technical Support for Kansas City Missouri Information Networks
Urgent Phone Consulting for Kansas City NetworksFor organizations in Kansas City Missouri, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions require minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike many online support companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest level of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent's Technical Response Center can communicate with your computer system without breaching corporate security.

Progent's proven customer support database system keeps comprehensive records describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance delivered to each customer by every consultant. This archive of trouble tickets and repairs is stored as an easily searchable internal knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions promptly.

Remote support services available from Progent to clients in Kansas City Missouri include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight line of outsourced network management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they can impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your specified IT management staff and your Progent technical consultant so that emerging issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting tools designed to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify who you are on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. For details about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Help Desk Service provides a smooth supplement to your core support team. User access to the Service Desk, provision of technical assistance, problem escalation, ticket generation and updates, efficiency measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your core IT support staff, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or reduce your share of IT support work as required. Progent provides initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. For more information about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer network, Progent's patch management services allow your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk application software to handle the special requirements of your company, or adding occasional online personnel to reinforce your internal Help Desk team during unusually busy situations such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your clients in Kansas City Missouri immediate communication with a large support resource with extensive experience delivering phone help and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's policy is to resolve and not merely track IT problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team offers remote advanced consulting support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Kansas City Missouri online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, system monitoring can avoid stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of platforms.
How Your Kansas City Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Kansas City Missouri, Progent's phone-based computer support specialists can provide expert and economical system support the instant your company has to have it. Over two decades of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Kansas City business has a regular independent consultant or maintains a full time IT staff that can deal with typical computer issues, Progent's Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Kansas City Missouri
Progent's online support services allow your Kansas City organization to realize the advantages of immediate, expert network support without the expense of managing an in-house IT organization. Your network will derive added business value by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most organizations in Kansas City Missouri, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can handle typical network problems. However, serious problems may spring up when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online support specialists provide a convenient, quick, and budget-friendly way to supplement your regular resources and to convey useful information to increase your ability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses often rely on independent freelance consultants. Although independent consultants have less internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your business expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often begin with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. Such badly designed systems require proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure able to provide the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller offices need advice and technical education to negotiate an ever more complicated array of product options available for accelerating business success and improving efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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