Immediate Remote Technical Support for Kansas City Networks
For companies located in Kansas City or anywhere in Missouri, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced technology required to solve most information system problems quickly. This lowers immediate expenses because service calls use up fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor fixes somehow turn into major tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven methodologies that promote the highest degree of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's computer system remotely without compromising corporate security.
Progent's powerful customer support reporting system stores comprehensive documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance rendered to each client by every Progent consultant. This archive of issues and resolutions is structured as an easily accessible proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to come up with the best solutions promptly.
Online support available from Progent to companies in Kansas City and anywhere in the state of Missouri include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers offer computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services include offering Windows 10 integration help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates a person's network technology knowledge at the master level. CCIEs know how to deal with the most challenging issues occurring in network planning, deployment, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs provide excellent value since their broad expertise enables them to fix problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of sophisticated on-line support technology to provide fast, secure, and affordable diagnosis and repair.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity appliances by offering consulting services such as:
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux network against attacks or help you to recuperate rapidly following a serious breach. Security consulting services available from Progent include: in depth information security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to cover a broad spectrum of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight line of network management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Kansas City Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center staff of seasoned network consultants offers your workers in Kansas City or anywhere in the state of Missouri immediate communication with an effective network service group with extensive experience offering phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a crucial contributor to company productivity, and Progent's goal is to resolve and not just document network problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff offers online and in-depth engineering support and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Kansas City, or anywhere in the state of Missouri, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so that your network maintenance is proactive and automated. By exposing emerging problems before they grow into network outages, automated monitoring can minimize stressful and costly information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Kansas City or anywhere in the state of Missouri, Progent's phone-based network support specialists are ready to provide professional and affordable IT support the moment your organization has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Kansas City company relies on a local freelance support technician or employs an in-house IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden system crises or particularly complex integration problems.
Features of Progent's Online Computer Support for Kansas City
Progent's online help, remote repair, network security consulting, and system administration services offer businesses in Kansas City or throughout the state of Missouri unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk support and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Kansas City and is also ideal for networks in geographic areas of Missouri that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online help and asks for no ongoing retainer for support services provided during normal working hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive IT solutions that address the unique requirements of your business.
- State of the Art Online Connectivity Tools
Protected remote access allows Progent's service professionals to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that might otherwise require a costly onsite visit. Cutting-edge remote access tools and expert technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.