Fast Online Troubleshooting for Kansas City Information Networks
Urgent Phone Support for Kansas City NetworksFor businesses in Kansas City or anywhere in Missouri, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to resolve most information system issues quickly. This reduces direct costs because service calls use up fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you receive. Unlike many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where fast solutions somehow turn into major invoices. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to link to your computer system without compromising corporate security.

Progent's powerful service database application maintains comprehensive histories describing the service that Progent's clients have received. Progent's staff consultants have access to the records of assistance provided to every Progent customer by any Progent consultant. This database of problems and fixes is structured as a conveniently accessible internal database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the best resolutions promptly.

Online services available from Progent to companies in Kansas City and anywhere in the state of Missouri include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the money or time to create an internal Call Center but who want quick communication with an efficient Help Desk with professional telephone assistance plus the expertise to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your established one, evaluating or modifying Help Desk software to meet the particular needs of your business, or providing temporary online personnel to reinforce your in-house Call Center group during demanding scenarios like software migrations, mass updates, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology experts gives your clients in Kansas City or anywhere in the state of Missouri instant access to a dependable technical support group with years of experience offering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a major driver of business success, and Progent's target is to resolve and not merely annotate technical problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff can supply remote professional consulting expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Kansas City, or anywhere in the state of Missouri, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By detecting emerging problems before they expand into full-scale emergencies, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks powered by a combination of operating systems.
How Your Kansas City Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Kansas City or anywhere in the state of Missouri, Progent's phone-based computer support engineers can deliver expert and affordable IT help the moment your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Kansas City business relies on a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden network crises or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Kansas City
Progent's remote technical help services allow your Kansas City organization to enjoy the advantages of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by being more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Kansas City or anywhere in Missouri, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can handle typical network issues. However, serious problems might strike when local resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online service professionals give you an easy, quick, and economical way to augment your local help and to transfer valuable knowledge to increase your capability to deal with downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than big support firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may require your company to wait for assistance during an emergency. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your network stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations often start with an IT system implemented on a modest budget. Without a strong framework, slap-dash repairs often get piled onto a shaky foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. These badly designed environments need proper assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure that can deliver the stable foundation to meet vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to navigate through an increasingly complex array of product options available for accelerating business growth and improving efficiency. These companies do not need a network engineer who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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