Fast Remote Support for Kansas City Networks
Urgent Remote Help for Kansas City SystemsFor companies in Kansas City or anywhere in the state of Missouri, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they have the real-world background and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support reduces immediate costs since service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes somehow end up as major invoices. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online consulting and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your company's network remotely without breaching system security.

Progent's advanced technical support reporting system includes extensive records describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support provided to each customer by every consultant. This database of issues and fixes is stored as a quickly accessible internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's online service specialists can come up with the most efficient solutions promptly.

Remote technical services offered by Progent to clients in Kansas City and throughout the state of Missouri include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Kansas City or anywhere in the state of Missouri instant access to a dependable network service group with substantial background delivering phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's intent is to solve instead of simply record network issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks powered by a variety of operating systems.
How Your Kansas City Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Kansas City or throughout the state of Missouri, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help whenever your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Kansas City office has a regular independent consultant or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to address sudden system emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Kansas City
Progent's online support, remote troubleshooting, system security consulting, and network management services offer offices in Kansas City or anywhere in the state of Missouri unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned support software, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the front lines of network service, performing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each consultant to every customer. The practice of detailing and organizing support activity allows more effective service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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64-bit Migration Specialists 64-bit Processing Services
Security Consultancy for CISSP Certified
CISSP Certified Firewall Audit

Progent's CISSP-certified network security consultants can help businesses of all sizes with any facet of IT security. Progent can help create efficient cybersecurity systems that protect a small business from modern malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid networks that support onsite, online, and mobile clients accessing network resources distributed over a mix of physical sites and various clouds.

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Progent's Microsoft-certified experts can help you evaluate the business case for implementing SharePoint Portal Server 2007, consult with you on the most appropriate version of SharePoint Portal Server for your application, provide configuration and integration services, help you to set up MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application programs to work with SharePoint 2007, design a comprehensive security plan that includes portal technology, and deliver troubleshooting and Help Desk support.

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Progent can help you to plan and execute a smooth transition from a UNIX-based information environment to a network based on Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application specialists can assist you to guard your information and minimize business discontinuity by developing an effective transition plan that protects your current assets in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current infrastructure, migration planning and testing, Microsoft Exchange migration support, information and application migration, and processor and storage system transition and consolidation.

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Microsoft Certified Information Technology Outsourcing
Computer Support Company for Microsoft Partner

Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest client endorsement and are afforded the closest working relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business more complete solutions for your IT system.

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Microsoft Experts System Center Operations Manager Configuration
Monitoring and Reporting Remote Troubleshooting

Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or on-premises technical support to assist you to remediate serious problems detected by System Center 2012 Operations Manager.

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The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your current PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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Engineers for Solaris

Progent's Sun Solaris platform consulting experts offer small companies and software developers support for managing and supporting Solaris environments that run with Microsoft-powered networks. Progent can give your organization access to Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad array of experience offers you an easy single source to show you how to build and maintain a protected and robust mixed-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by combining MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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Progent's Cisco CCIE wireless network infrastructure consultants can provide remote or onsite configuration and debugging support to assist your organization to design, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is easy to administer and expand. Progent also offers affordable wireless site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet wireless APs to work with your unique office layout, construction, and expected network traffic.

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Progentís Microsoft certified consultants offer small and medium size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to deliver important software quickly and reliably to appropriate users, lower software expense and adhere to licensing agreements by determining usage profiles, improve Windows security by increasing your knowledge of weak points and by delivering critical updates, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently utilizing the administrative functions incorporated into Windows. Progentís SMS engineers can help you use SMS effectively for automated software and application installation, security patch control, and resource monitoring management including program and appliance inventory.

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Progent's UNIX family consulting experts provide small companies and software developers help with managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-based networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of expertise provides you with a convenient single source to show you how to build and maintain a secure and robust cross-platform connectivity and communications solution that supports UNIX and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity.

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Nagios and MRTG are powerful, license-free monitoring utilities that operate with Linux and can be used to analyze UNIX/Linux environments, Windows networks, or mixed-platform systems where the Linux OS and Windows coexist. Nagios allows network managers to monitor system services such as SMTP, HTTP, FTP, and NNTP. MRTG allows you to graph the traffic through SNMP network devices including processors, routers, and switches. Progent's system integration experts can show you how to utilize both these utilities to tune and troubleshoot your network.

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Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

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Progent can help you in all facets of your upgrade to Exchange Server 2016 such as designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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Progent provides consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.

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ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity.

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Compensation for Cisco Consulting Careers

Progent's compensation model is based on contribution, so just like being a freelance consultant, your income is directly tied to your generated revenue. Certain of our support staff focus on lifestyle issues and choose to consult at a more relaxed pace, using our flexible calendar to follow personal pursuits like hiking, motorcycle racing, skiing, surfing, vacations, or spending private time with relatives and friends. Other consultants take advantage of the opportunity to make major dollars via hard work and extended days. Progent completely supports either end of the spectrum plus any point in between.

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Customer Relationship Management Specialist
Contract Programming for Accounting System

Progent's team of application experts can provide in-depth consulting, software development, integration assistance, and online classes for popular business applications covering vital areas including ERP, general accounting, business reporting, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting services remotely, Progent can assist clients throughout the United States to eliminate the lost productivity and expense associated with travel and on-premises visits without compromising the high quality of technical support.

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Consultant Services for Microsoft System Center 2007
System Center 2012 Consultant Services

Progent has more than a decade of experience deploying, and supporting the core components that make up System Center and can help you to design, configure, manage, and fix your System Center ecosystem to optimize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent's consultants can help your organization to migrate to the current edition of System Center from an earlier release or from a third-party datacenter management platform to deliver the benefits of enterprise-class provisioning, automation, security, plus datacenter and critical application performance monitoring.

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Mandrake Linux, Solaris, UNIX Support Support Services
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Exchange 2019 Hybrid Deployment Support Outsourcing
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Microsoft Exchange Online Consulting Exchange 2007 Remote Troubleshooting
Consulting Services for Microsoft Office 2000
Microsoft Office XP Small Business Computer Consulting Firm

Progentís computer outsourcing services for small businesses feature planning Server 2003, .NET Server, and BackOffice systems, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-premises repair, resolving stubborn integration issues, and creating a company-wide security strategy. Progent can show you how to enhance network reliability and performance with fault-tolerant technologies, resilient network architecture, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can assist with requirements assessment, resource inventory, BOM development, sourcing selection, procurement coordination, and complete documentation. Progentís computer outsourcing help also includes education for office productivity products such as Office XP.

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SharePoint 2019 Information Rights Management IT Services
Onsite Technical Support for SharePoint 2019 On Prem

Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, application development, and technical support services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a seamless information management solution.

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network piloting Lab Consultants
application Testing Lab Engineer

The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, creating efficient system upgrade procedures, evaluating and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for new technologies. For Progent customers without sufficient internal resources to configure proper test systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping vital network projects on schedule.

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Network Security Testing for Juniper
Network Architect Firms for Juniper Networks Firewall

Progent's Juniper Networks-certified network consultants can help you to design and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and migrate smoothly from discontinued devices to the latest releases. Progent's Junos OS consultants can also offer support for Juniper's premiere network operating system to enable you to streamline the management and strengthen the security of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations maintain environments that incorporate a mix of Juniper's OS platforms.

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Small Business Support Outsourcing
Small Office Network Online Technical Support

If you have a company IT system with 10 to 50 network clients, Progent's network outsourcing services save your company from dependence on single independent consultant while giving you affordable and reliable access to high-quality technical support. By delivering network consulting service when you require it, offering specialized expertise for key applications, offering unique services such as automated network monitoring, and charging only for services you receive, Progent gives you an economical way for maximizing the profitability of your small business information system. Progent is the smart way for small businesses to build and support a robust and safe IT network and to benefit from fast access to the skilled help ordinarily available only to enterprises who are able to afford a sizeable in-house IT organization.

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VMware Site Recovery Manager and NetApp Consultant
VMware VCDX Specialist

VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a DR system powered by VMware SRM.

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Exchange 2016 DLP Support Outsourcing
Exchange 2016 DAG Consulting

Progent can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 such as planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Network Consulting Network Engineer
Mac Email client for Exchange Information Technology Consulting
Support Services for Entourage and Exchange

Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft certified experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and transmit email, search the GAL, import addresses, sync up appointments, and invite fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers specialized onsite Entourage education.

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To see replies to common questions about being a consultant at Progent, see Employment at Progent Questions and Answers.

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Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, at the forefront of network support, executing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not only world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world IT problems quickly.

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Online Crystal Reports Training Consultant Services
Online Office PowerPoint Trainer

Progent offers live remote instruction for a range of desktop apps and environments such as Microsoft Office Excel, Word, Publisher and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Remote training offers the benefits of traditional physical classroom instruction, such as instant communication between students and teachers, but avoids the expenses of travel and the challenge of attempting to accommodate the schedules of many students. Available to individuals or groups of all sizes, Progent's virtual training allows the instructor to run the seminar from a remote office and the students can be dispersed throughout a campus or all over the the U.S. Live online instruction deploys powerful teaching mechanisms such as virtual white boards, real-time questions, and collaborative desktops. Classes can be brief and personalized to specific subjects or extended in time and broader in scope.

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Security Assessment Consultant Services

Progent has created several security packages intended to provide larger enterprises an objective and thorough security assessment from a team of premier security engineers. All Progent's security evaluation bundles feature a suite of procedures like automated scans from inside and from outside your corporate security perimeter, expert interpretation of results by certified security consultants, creation of a paper explaining the findings, plus a live concise executive outbrief and a detailed live review for internal IT administrators.

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Linux, Windows Services
Linux, Windows Services

If your business network combines Linux technology technology with Microsoft Windows, Progent can help you to incorporate your computers into a unified network that allows all your operating systems to run side by side for easy management, seamless information exchange, high reliability, superior performance, and strong security. Progent's UNIX/Linux and MS Windows coexistence assistance offerings feature network infrastructure configuration and support, support for Windows services for UNIX, online server monitoring and management, online technical help and troubleshooting, on-site technical support, and Helpdesk outsourcing.

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Microsoft SMS Technical Support
SMS Upgrade Support Services

Progentís certified experts provide small and medium size companies world-class consulting services for SMS Server and Configuration Manager, Microsoft's solutions for change and configuration management. System Center Configuration Manager 2007 is Microsoft's new title for the change management solution formerly called SMS Server. Configuration Manager offers a variety of enhancements to Systems Management Server 2003 such as full automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progentís certified engineers can help you use SMS 2003 or Configuration Manager effectively for streamlined OS and application deployment, security patch administration, application tracking, and licensing compliance. Progent's consultants can also help your company to migrate smoothly from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.

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Firepower Firewalls Information Technology Consulting
ASA 5500-X Firewall with Firepower IT Consultant

Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified control of modern security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to plan and carry out a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage IT ecosystems that include branch offices, data centers, and cloud resources.

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Microsoft Windows 2000 Troubleshooting
Windows 2000 Server Configuration

Progent's certified Windows 2000 consulting staff can help you enhance the functionality of your existing Windows 2K Servers and can streamline network administration, offer tech support and repair, and enhance security. Progent can also show you how to design, justify, and execute a strategy to migrate from Microsoft Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in setting up test programs to eliminate the obstacles involved with migrating to Windows 2003 Server by identifying potential hardware and software compatibility issues.

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Engineers for Information Risk Assessment
Services for Information Risk Assessment

Progent offers small businesses a pair of ultra-affordable network security inventory packages that include, for a set price, remotely managed scans of your network security profile which are analyzed by professional information security engineers who interpret the results of the scan, present objective summaries of your current security vulnerability, and make suggestions for improvements. Progent has developed two non-overlapping network security inventory scanning packages for external and internal security scanning that are priced to fit the restricted budgets of small companies while providing enterprise-quality evaluations of your network's vulnerability to attack.

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wireless VoIP phones and Meraki APs Support
Computer Consultant for wireless IP phones and CUCM

Progent's Wi-Fi IP phone configuration and troubleshooting experts can provide remote and onsite support to help you build and manage a Cisco wireless IP phone deployment by delivering services that can range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

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Office Word 2007 Consulting Services
Office Word and PDF Specialists

Progent's Office Word and Office 365 Word experts can provide a broad selection of affordable remote consulting services to help your organization to manage and troubleshoot your existing Microsoft Office Word solution or help you to move to a newer release of Office Word. Services available from Progent's experts include VBA software development, identifying and resolving compatibility issues between different releases of Office Word, integrating Office Word with different Office applications like Excel and Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and remote training classes tailored for individuals or groups.

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ISA 2006 Firewall Consultant Services
Microsoft ISA Server 2006 Technology Consulting

Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching solution for safeguarding the Internet-facing networks of any sized business against a wide variety of attacks. Progent's Microsoft Internet Security and Acceleration Server engineers can help you plan, rationalize, test, install, customize and manage the Standard or Enterprise edition of ISA Server 2006 on your information system.

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Nexus Switch Latency Professionals
Nexus Switch Upgrade Technical Support Services

Nexus series switches are engineered to deliver the speed, scale, resilience, virtualization support, capacity, security and manageability required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite support services to help your business to create an optimal switch architecture, set up pilot systems to confirm your switching solution, install and configure Nexus switches, define and implement effective policies, run security and compliance evaluations, configure proactive monitoring and alert systems, consolidate network resources through virtualization technologies, troubleshoot switching and routing problems, maximize performance, perform capacity planning, and set up the powerful zero-downtime features incorporated into Cisco's Nexus family of switches. Progent's consultants can also assist your business to upgrade non-disruptively from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

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Remote Support for Microsoft System Center Operations Manager
Network Consultants for Monitoring and Reporting

Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, enhancing and repairing System Center Operations Manager environments and offer companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to remediate critical issues uncovered by Microsoft SCOM 2012.

Windows Server 2012 Hyper-V Network Consulting Windows Server 2012 Help and Support
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Data Protection Manager 2016 and Shielded VM Engineer
Data Protection Manager 2016 Security Remote Troubleshooting

System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy restore functions for Microsoft networks. Data Protection Manager 2016 offers application-aware protection for key workloads such as SQL Server, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, supports virtual machines running on Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to plan, implement, manage, and troubleshoot a multi-site backup/restore solution built around System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of DPM or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite support and can provide as-needed guidance to help you through technical bottlenecks or provide comprehensive project management or co-management support to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.

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