Fast and Affordable Online Support for Kansas City Missouri Information Networks
Urgent Remote Technical Support for Kansas City NetworksFor organizations in Kansas City Missouri, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated technology necessary to resolve most network problems rapidly. This reduces immediate costs since service calls use up minimal billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions manage to end up as major tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes which permit the highest degree of efficiency for online help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's system without breaching network security.

Progent's proven technical support database system keeps comprehensive records describing the service that Progent's clients have been provided. Progent's staff engineers have access to the history of all help delivered to every customer by any engineer. This archive of trouble tickets and solutions is organized as a quickly exploitable proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other massive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at optimal resolutions quickly.

Online technical support services available from Progent to businesses in Kansas City Missouri include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting support can guide you in creating an effective new Call Center or improving your existing one, selecting or modifying Help Desk software products to address the special demands of your corporation, or providing occasional phone support personnel to work with your internal Call Center resources to deal with demanding situations such as software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of experienced network experts provides your computer users in Kansas City Missouri quick assistance from a reliable support resource with substantial background providing telephone-based consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a crucial driver of company productivity, and Progent's aim is to solve instead of merely report IT issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth engineering expertise and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Kansas City Missouri online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they grow into downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by a mix of OS platforms.
How Your Kansas City Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Kansas City Missouri, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help the instant your organization requires it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Kansas City organization works with a regular freelance consultant or employs an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Kansas City Missouri
Progent's online technical help services enable your Kansas City organization to realize the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive greater business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most organizations in Kansas City Missouri, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can solve the majority of technical problems. On the other hand, IT crises can occur when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service technicians. In these situations, Progent's on-call support experts provide an easy, fast, and affordable solution to augment your regular resources and to transfer useful information to improve your ability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although independent service people have smaller internal costs than larger service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may require your company to wait for help during an emergency. As your network grows, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies often begin with an information system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. These badly built environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a network infrastructure that can deliver the stable foundation to meet current business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require guidance and technical training to negotiate an ever more complex array of technology options capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, in the trenches of network support, executing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent's Microsoft-certified consultants can assist businesses of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; design, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist you to upgrade from an earlier release of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to optimize and repair your current SCVMM environment to make sure you get maximum return on investment.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it.

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