Fast and Affordable Online Support for Kansas City Missouri Information Networks
For organizations in Kansas City Missouri, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated technology necessary to resolve most network problems rapidly. This reduces immediate costs since service calls use up minimal billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions manage to end up as major tabs. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes which permit the highest degree of efficiency for online help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's system without breaching network security.
Progent's proven technical support database system keeps comprehensive records describing the service that Progent's clients have been provided. Progent's staff engineers have access to the history of all help delivered to every customer by any engineer. This archive of trouble tickets and solutions is organized as a quickly exploitable proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other massive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at optimal resolutions quickly.
Online technical support services available from Progent to businesses in Kansas City Missouri include:
Certified Windows Support
Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to assist you company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates a person's technical skills at the master level. Cisco CCIEs can deal with even the most complex challenges associated with network infrastructure design, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating software patches. CCIEs offer exceptional value because their depth of experience enables them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of the latest on-line troubleshooting tools in order to perform quick, secure, and affordable diagnosis and remediation.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity appliances. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover rapidly following a serious breach. Security services offered by Progent include: in depth information security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad range of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Kansas City Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting support can guide you in creating an effective new Call Center or improving your existing one, selecting or modifying Help Desk software products to address the special demands of your corporation, or providing occasional phone support personnel to work with your internal Call Center resources to deal with demanding situations such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced network experts provides your computer users in Kansas City Missouri quick assistance from a reliable support resource with substantial background providing telephone-based consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a crucial driver of company productivity, and Progent's aim is to solve instead of merely report IT issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth engineering expertise and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Kansas City Missouri online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they grow into downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by a mix of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Kansas City Missouri, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help the instant your organization requires it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Kansas City organization works with a regular freelance consultant or employs an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve unexpected network emergencies or especially complex integration problems.
Advantages of Progent's IT Support for Offices in Kansas City Missouri
Progent's online technical help services enable your Kansas City organization to realize the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive greater business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local IT resources
With most organizations in Kansas City Missouri, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can solve the majority of technical problems. On the other hand, IT crises can occur when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service technicians. In these situations, Progent's on-call support experts provide an easy, fast, and affordable solution to augment your regular resources and to transfer useful information to improve your ability to deal with downstream problems in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although independent service people have smaller internal costs than larger service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may require your company to wait for help during an emergency. As your network grows, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system stays up and running.
- Create a Solid Foundation for Smooth Expansion
Companies often begin with an information system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. These badly built environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a network infrastructure that can deliver the stable foundation to meet current business demands and ease downstream growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices require guidance and technical training to negotiate an ever more complex array of technology options capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, in the trenches of network support, executing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.