Fast Remote Help for Kansas City IT Networks
For companies located in Kansas City or anywhere in the state of Missouri, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support experts offer excellent value because they have the real-world experience and are equipped with the advanced technology needed to resolve the majority of information system problems quickly. This lowers immediate expenses since solutions use up minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast fixes somehow turn into major invoices. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that allow the maximum level of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to interface to your network without breaching network security.
Progent's proven service reporting system maintains comprehensive records describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to each Progent client by every engineer. This database of problems and solutions is organized as a conveniently exploitable proprietary database that permits Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' in-house engineering staff so Progent's remote service experts can find the best resolutions quickly.
Online technical services offered by Progent to customers in Kansas City and anywhere in the state of Missouri include:
Certified Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and indicates an individual's network technology knowledge at the master level. CCIEs know how to deal with the most challenging issues surrounding network design, integration, administration, compliance, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience enables them to resolve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network via sophisticated on-line support tools to perform quick, safe, and economical analysis and repair.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Progent's Cisco CCIEs can provide help for the complete line of Cisco's popular family of infrastructure products by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to recover rapidly following a damaging breach. Security consulting services available from Progent include: comprehensive data security and compliance audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to address a broad spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Kansas City Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to create an in-house Help Desk but who want quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation resource to handle complex computer system challenges, or be available in those situations when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center staff of veteran network experts provides your customers in Kansas City or anywhere in the state of Missouri rapid communication with an effective support group with years of experience offering phone help and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's goal is to solve rather than just report technical problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they result in network outages, remote monitoring can ward off disruptive and expensive network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of platforms.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Kansas City or anywhere in the state of Missouri, Progent's phone-based computer support specialists are ready to provide expert and economical IT support the moment your business needs it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Kansas City organization deals with a regular independent support technician or employs a full time IT staff that can handle common computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden network emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Companies in Kansas City
Progent's online network troubleshooting services allow your Kansas City business to experience the benefits of on-call, world-class network support without the cost of managing a full-time IT organization. Your information system will acquire added business value by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your local support resources
With most businesses in Kansas City or anywhere in Missouri, nearby computer service resources, whether made up of outside consultants or an in-house IT staff, can handle typical network issues. However, serious problems may occur when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local service people. In these situations, Progent's online service professionals give you an easy, fast, and economical solution to augment your regular help and to convey useful knowledge to improve your capability to handle downstream problems in-house.
- Less Reliance on Individual Service Providers
For network support, smaller businesses often rely on independent freelance service providers. While independent service people have smaller internal costs than big service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your network grows, network downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your network stays up and running.
- Build a Solid Basis for Seamless Growth
Companies often begin with an IT system created on a shoestring budget. Lacking a strong framework, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. These badly built systems need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network architecture able to offer the stable foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller businesses require guidance and technical training to navigate through an increasingly complex maze of technology alternatives capable of promoting business growth and enhancing efficiency. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of network support, performing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Companies who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.