Fast and Affordable Remote Support for Kansas City Networks
For organizations in Kansas City or anywhere in the state of Missouri, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve most information system problems quickly. Efficient support lowers direct expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where quick repairs manage to turn into substantial bills. Progent's skill at solving problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes that allow the maximum level of effectiveness for online engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to interface to your company's computer system remotely without breaching corporate security.
Progent's powerful customer support database system keeps thorough documentation of all support that Progent's clients have received. Progent's team engineers have the benefit of the history of support delivered to every customer by every engineer. This archive of problems and fixes is structured as an easily accessible internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's online consulting experts can determine the best resolutions in the least time.
Online technical services offered by Progent to businesses in Kansas City and throughout the state of Missouri include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs know how to resolve the most challenging problems encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional value because their deep expertise permits them to fix problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via the latest on-line support technology to provide quick, safe, and economical diagnosis and repair.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate rapidly after a serious breach. Security consulting services offered by Progent cover thorough network security and compliance audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after malicious attacks; configuring firewalls; building secure techniques for off-site and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to cover a broad range of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance diagnosing problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Kansas City Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of experienced information technology professionals gives your customers in Kansas City or anywhere in the state of Missouri rapid contact with a reliable technical support group with extensive background delivering phone consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a crucial enabler of business performance, and Progent's goal is to solve instead of simply document IT problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based professional engineering support and education in key application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Kansas City, or anywhere in the state of Missouri, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they expand into full-scale emergencies, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a combination of operating systems.
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Kansas City or throughout the state of Missouri, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help the instant your company requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to solve computer problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Kansas City business deals with a local independent consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to address sudden network crises or particularly challenging integration problems.
Features of Progent's Online Network Support for Kansas City
Progent's online support, remote repair, network security expertise, and network management services offer businesses in Kansas City or throughout the state of Missouri the greatest leverage for your support investment. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Kansas City and is also ideal for customers in more remote areas of Missouri that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone help and imposes no periodic retainer for support services provided during normal business hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized professionals with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services include system integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support in specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that match the special needs of your business.
- State of the Art Online Connectivity Software
Secure remote access allows Progent's support experts to observe precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand a costly onsite visit. Effective online access tools and expert engineers together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose workers need instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.