Fast Remote Support for Kansas City Networks
For companies in Kansas City or anywhere in the state of Missouri, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage because they have the real-world background and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support reduces immediate costs since service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes somehow end up as major invoices. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online consulting and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your company's network remotely without breaching system security.
Progent's advanced technical support reporting system includes extensive records describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support provided to each customer by every consultant. This database of issues and fixes is stored as a quickly accessible internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's online service specialists can come up with the most efficient solutions promptly.
Remote technical services offered by Progent to clients in Kansas City and throughout the state of Missouri include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. CCIEs can deal with the most challenging challenges occurring in network planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value since their depth of expertise enables them to fix problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your environment using the latest remote troubleshooting technology in order to perform fast, secure, and economical analysis and remediation.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity devices. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist you to recover quickly after a damaging breach. Security solutions available from Progent cover comprehensive network security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; configuring firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to cover a broad array of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Kansas City Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Kansas City or anywhere in the state of Missouri instant access to a dependable network service group with substantial background delivering phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's intent is to solve instead of simply record network issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks powered by a variety of operating systems.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Kansas City or throughout the state of Missouri, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help whenever your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Kansas City office has a regular independent consultant or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to address sudden system emergencies or especially complex integration projects.
Details of Progent's Online Network Support for Kansas City
Progent's online support, remote troubleshooting, system security consulting, and network management services offer offices in Kansas City or anywhere in the state of Missouri unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Kansas City and is also ideal for networks in geographic areas of Missouri that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for phone help and asks for no ongoing subscription fee for services provided during regular business hours. This saves you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized specialists with experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support in critical business applications. Support available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL Database Administration and Application Programming
Apple Mac Support
Amazon MWS Software Integration
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that address the unique needs of your company.
- Sophisticated Online Access Software
Secure online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly onsite service call. Sophisticated online connectivity software and expert technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and automated network tracking.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned support software, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the front lines of network service, performing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each consultant to every customer. The practice of detailing and organizing support activity allows more effective service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.