For small businesses in Kansas City or anywhere in the state of Missouri, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional value because they are equipped with the practical background and the sophisticated tools to resolve most network problems rapidly. This lowers direct costs because service calls take up a smaller number of chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and associated losses due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing policy for online support is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where quick solutions somehow turn into major invoices. Progent's skill at handling problems quickly translates into your business saving money.
Progent's Online Support Technologies
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that ensure the highest degree of efficiency for online help and troubleshooting for small business computer systems. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your system remotely without compromising corporate security.
Progent's proprietary technical support reporting application includes detailed documentation describing all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services provided to every Progent client by every Progent engineer. This database of problems and resolutions is structured as a conveniently accessible proprietary database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive support databases and allow quick access to vendors' internal support staff so Progent's online consulting experts can determine the best resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Kansas City or anywhere in Missouri or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in an extensive set of technologies. This broad range of technical skills permits Progent's engineers to address virtually any crisis that may crop up in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To support customers with multi-OS environments, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support services available from Progent to small businesses in Kansas City and throughout the state of Missouri include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology such as network architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent online help for resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure planning, deployment, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to fix even the most complex problems quickly. In typical cases, less seasoned consultants can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes.
Few support providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a Cisco CCIE so you can get immediate support for severe network infrastructure problems that are hurting worker productivity but are outside the scope of your local IT maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your network using the latest remote troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service engineers can provide computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of online PC desktop support services such as Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM and CISSP security consultants offer a variety of system protection services to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help you to clean up quickly after a serious penetration. Security services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small businesses often request. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Kansas City Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center support services are ideal for small organizations who lack the budget to create an internal Help Desk but who need quick response from an efficient Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or revamping your current organization, identifying or modifying Help Desk software products to handle the unique requirements of your corporation, or adding temporary online personnel to reinforce your existing Help Desk Call Center group during demanding events such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network professionals gives your clients in Kansas City or anywhere in the state of Missouri rapid assistance from a reliable technical support group with extensive experience delivering telephone-based help and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a solid enabler of business productivity, and Progent's intent is to fix rather than merely report technical problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Office Project, MS Word, and MS Excel. To learn more concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the creative facets of Apple Mac environments by offering remote consulting support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio or video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Kansas City, or anywhere in the state of Missouri, remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area