For small companies in Kansas City or anywhere in the state of Missouri, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most information system problems rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from situations where fast repairs manage to turn into major invoices. Progent's penchant for solving technical issues efficiently results in your company conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your system without compromising system security.
Progent's proprietary service database application maintains thorough documentation describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of services provided to every Progent client by any consultant. This archive of trouble tickets and repairs is organized as a conveniently retrievable support database that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting specialists can come up with optimal solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Kansas City or anywhere in Missouri or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's phone-based technical support professionals have certified skills in a comprehensive set of disciplines. This breadth of IT skills enables Progent's engineers to tackle practically any emergency that may take place in a small or midsize company network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To help customers with mixed-OS networks, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to customers in Kansas City and anywhere in the state of Missouri include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad spectrum of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from older systems to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network professionals, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs can deal with the most complex issues occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value since their deep expertise allows them to resolve even the most intractable problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a CCIE so you can receive immediate help for complex network infrastructure issues that are hurting worker productivity but are outside the comfort zone of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment via advanced remote support technology in order to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support professionals offer network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of online desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your company to clean up rapidly after a serious breach. Security solutions available from Progent include: comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; designing secure techniques for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Kansas City Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for small companies who don't have the money or time to create an in-house Call Center but who require quick response from an efficient Help Desk with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for bigger companies and acts as a seamless addition to your current Helpdesk staff. Progent's Virtual Call Center can operate as an escalation alternative to handle the toughest technical challenges, or be available in those instances when your ordinary service providers are swamped.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or improving your established organization, identifying or modifying Help Desk software to handle the unique demands of your business, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center team to handle high-demand events such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran information technology professionals offers your computer users in Kansas City or anywhere in the state of Missouri fast communication with an effective network service group with substantial background delivering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a solid driver of business efficiency, and Progent's intent is to resolve rather than merely annotate IT problems.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team offers remote professional consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications including CRM, MS Office Project, MS Word, and Excel. For additional information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative elements of Mac systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Kansas City, or anywhere in the state of Missouri, online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your computer support is proactive and automated. By detecting potential trouble spots before they grow into crashes, automated monitoring can ward off stressful and expensive information system failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a mix of OS platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area