For small companies in Kansas City Missouri, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support services offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems rapidly. This lowers direct expenses since service calls take up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at dealing with technical issues quickly results in your company spending less cash.
Progent's Online Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-proven methodologies that promote the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your system remotely without compromising network security.
Progent's proprietary service reporting system includes detailed histories of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of assistance delivered to each client by any consultant. This archive of issues and repairs is organized as an easily accessible proprietary database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's online service experts can find the best resolutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Kansas City Missouri or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online consulting experts have credentials in an extensive set of disciplines. This broad range of technical skills enables Progent's engineers to tackle almost any problem likely to occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to clients in Kansas City include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older applications to the latest MS Windows or Linux-powered environments. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can handle the most difficult issues surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional value because their deep expertise allows them to fix even the most intractable problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive immediate help for serious network infrastructure problems that are crippling worker productivity but are not within the comfort zone of your local computer service group or consultant. Progent's CCIE support experts can interface to your network using the latest remote support tools in order to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-premier remote service engineers can provide network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies frequently request. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Kansas City Missouri Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who lack the budget to create an in-house Help Desk Call Center but who want quick response from a dependable Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Call Center or enhancing your established one, identifying or customizing Help Desk Call Center software products to address the special needs of your company, or providing temporary phone support personnel to reinforce your internal Call Center group to handle high-demand situations like software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology professionals gives your clients in Kansas City Missouri fast communication with an effective technical support group with extensive background providing phone consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a major driver of company productivity, and Progent's goal is to resolve rather than merely track network issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group offers online and in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications such as CRM, Office Project, MS Word, and Excel. To learn additional information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the imaginative elements of Mac systems by offering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Kansas City Missouri online network and server monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By exposing looming issues before they grow into crashes, remote monitoring can head off stressful and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a combination of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area