For small businesses located in Kansas City Missouri, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support services offer excellent value due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. This lowers immediate expenses since service calls require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where fast repairs somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently translates into your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has developed an array of optimized tools and proven methodologies which allow the maximum degree of effectiveness for remote technical support and troubleshooting for small business computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to interface to your environment without violating system security.
Progent's advanced customer support database system includes thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services delivered to every customer by every Progent consultant. This archive of trouble tickets and solutions is structured as a conveniently exploitable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with the most efficient resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Kansas City Missouri or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's online network support engineers have certified skills in a comprehensive array of products and technologies. This broad scope of IT skills allows Progent's consultants to tackle virtually any problem likely to crop up in a small company information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To help companies with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to small businesses in Kansas City include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology including network infrastructure, email systems, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs can deal with the most difficult challenges occurring in network design, integration, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their broad experience allows them to solve even the most complex problems quickly. In typical instances, less experienced engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so your company can receive urgent help for serious network infrastructure issues that are hurting business efficiency but are beyond the scope of your local computer support personnel. Progent's Cisco CCIE engineers can communicate with your environment using the latest remote support technology to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP network security consultants can provide a variety of system protection services to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly following a serious penetration. Security consulting services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Kansas City Missouri Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who lack the resources to build and maintain an in-house Help Desk but who want fast access to an effective Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk software products to address the unique needs of your corporation, or adding temporary phone support staff to work with your internal Help Desk Call Center team to handle demanding events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your workers in Kansas City Missouri rapid access to a large support group with substantial experience delivering telephone-based help and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a crucial contributor to business success, and Progent's intent is to resolve and not merely track IT issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team offers phone-based advanced consulting support and training in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft applications including CRM, Microsoft Project, Word, and Microsoft Office Excel. For additional information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can support the imaginative components of Apple Mac environments by providing phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Kansas City Missouri remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your computer support is proactive and automated. By detecting possible trouble spots before they result in crashes, proactive monitoring can minimize stressful and costly information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support multiple OS platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area