For small and midsize companies located in Kansas City Missouri, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent leverage due to the fact that they have the real-world experience and the advanced technology to solve most network problems quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick solutions manage to end up as major invoices. Progent's skill at disposing of problems quickly translates into your business conserving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and proven methodologies which promote the maximum degree of effectiveness for remote help and repair for small and midsize company computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your computer system remotely without breaching corporate security.
Progent's proprietary technical support reporting system includes extensive records describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of assistance provided to every Progent customer by every consultant. This history of problems and solutions is organized as an easily exploitable proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can arrive at optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Kansas City Missouri or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's remote technical support experts have credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to address almost any crisis likely to occur in a small business information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To help businesses with mixed-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to clients in Kansas City include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network professionals, and validates an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with the most intractable problems occurring in network infrastructure design, deployment, maintenance, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs are an excellent value since their depth of experience enables them to find solutions for the most complex problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can get timely support for severe network infrastructure problems that are hurting business productivity but are outside the experience of your regular network service personnel. Progent's Cisco-qualified CCIE support experts can interface to your network using advanced remote troubleshooting tools in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as VPN technology.
Certified MS Windows Expertise
Progent's Microsoft-expert online service engineers can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration,
Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop support such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Kansas City Missouri Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center services are designed for small companies who don't have the resources to build and maintain an in-house Call Center but who need fast communication with an efficient Help Desk with professional phone assistance as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or improving your existing organization, selecting or enhancing Help Desk Call Center software products to meet the special requirements of your business, or adding temporary online staff to supplement your internal Help Desk Call Center group to deal with high-demand scenarios like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Kansas City Missouri quick communication with an effective network service resource with years of experience offering telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's aim is to resolve rather than simply track technical problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and Office Excel. To read more concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can support the artistic aspect of Macintosh computing by providing phone-based consulting support and education in graphics, sound, and motion video. Progent's consultants offer help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Kansas City Missouri online computer system monitoring services powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer support is proactive and automated. By anticipating looming problems before they expand into downtime, remote monitoring can avoid stressful and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a mix of OS platforms.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area