For small businesses located in Kansas City or anywhere in the state of Missouri, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's online support services represent excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions require a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor repairs manage to turn into major tabs. Progent's skill at handling technical issues quickly results in your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote help and repair for small company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to access your company's environment without breaching corporate security.
Progent's highly evolved service database system maintains comprehensive histories for the support that Progent's clients have received. Progent's staff engineers have access to the details of all help delivered to each client by any Progent engineer. This history of anomalies and fixes is stored as a readily accessible support knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's online service specialists can find the best resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Kansas City or anywhere in Missouri or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote consulting experts have certified skills in a comprehensive array of products and technologies. This wide range of IT skills enables Progent's consultants to resolve practically any crisis that may occur in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To support customers with multi-platform environments, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical support services provided by Progent to clients in Kansas City and throughout the state of Missouri include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing problems within UNIX/Linux systems based on popular versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most difficult challenges associated with network design, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to solve the most complex problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few service organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone access to a CCIE so your company can receive urgent help for complex network infrastructure issues that are crippling business efficiency but are beyond the comfort zone of your local network support group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of sophisticated remote troubleshooting tools to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-premier online service professionals can deliver computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly after a serious penetration. Security services offered by Progent include: thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies often need. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Kansas City Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the resources to create an in-house Help Desk Call Center but who want quick access to a dependable Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or enhancing your established one, evaluating or modifying Help Desk software to meet the special needs of your company, or providing occasional online staff to reinforce your internal Help Desk Call Center team to handle high-demand events like software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of seasoned information technology experts provides your customers in Kansas City or anywhere in the state of Missouri instant assistance from an effective technical support group with extensive experience providing telephone-based help and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's policy is to solve and not merely track IT problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and Office Excel. To find out more on Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic aspect of Apple Mac environments by offering remote help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Kansas City, or anywhere in the state of Missouri, online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into full-scale emergencies, remote monitoring can minimize disruptive and costly network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area