For small companies in Kansas City or anywhere in the state of Missouri, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated technology to resolve the majority of information system issues quickly. This reduces direct expenses since service calls take up a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay only for the services that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast repairs manage to end up as large bills. Progent's penchant for solving problems quickly translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes which permit the highest degree of effectiveness for remote help and troubleshooting for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your company's environment remotely without breaching network security.
Progent's advanced customer support reporting system stores extensive records describing all support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support provided to each customer by every engineer. This database of anomalies and repairs is stored as a quickly searchable proprietary knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to find optimal resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Kansas City or anywhere in Missouri or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's online network support experts offer credentials in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to resolve practically any crisis likely to occur in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with mixed-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote support services Offered by Progent to customers in Kansas City and anywhere in the state of Missouri include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology including system architecture, messaging systems, system and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for resolving anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle the most intractable challenges occurring in network design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. CCIEs provide excellent cost-effectiveness since their broad experience allows them to solve the most intractable problems rapidly. In common instances, less experienced engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can receive urgent support for severe network infrastructure problems that are lowering business efficiency but are beyond the scope of your local computer support resources. Progent's Cisco CCIE consultants can communicate with your computer system via sophisticated on-line support technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support experts can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly following a serious breach. Security services available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for contract projects that small businesses frequently request. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Kansas City Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are well suited for small companies who lack the budget to create an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk software to handle the special demands of your corporation, or adding occasional online staff to reinforce your in-house Call Center resources to handle unusually busy events like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your computer users in Kansas City or anywhere in the state of Missouri immediate access to a reliable network service resource with extensive experience delivering phone consulting and remote repair service for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to business success, and Progent's policy is to resolve instead of merely annotate network issues.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications such as CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To learn additional information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the creative aspect of Apple Mac systems by providing remote consulting services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio/video or building an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Kansas City, or anywhere in the state of Missouri, online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your computer maintenance is proactive and automated. By uncovering possible problems before they cause network outages, proactive monitoring can ward off stressful and costly service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area