For small companies in Kansas City Missouri, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISSP-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support engineers represent excellent value because they have the real-world background and the advanced technology to resolve most network issues quickly. This reduces direct costs because solutions require a smaller number of chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and related losses due to business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for online support is designed to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you receive. Unlike many online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and proven processes that permit the highest level of effectiveness for online consulting and repair for small company computer systems. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to access your company's system without breaching system security.
Progent's sophisticated technical support database application includes comprehensive histories of all support that Progent's customers have received. Progent's staff engineers have access to the records of services delivered to every client by any consultant. This history of anomalies and resolutions is structured as a quickly searchable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Kansas City Missouri or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical service engineers possess credentials in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's consultants to manage almost any problem that may crop up in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with mixed-operating system networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical support services available from Progent to companies in Kansas City include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent online help for analyzing problems within UNIX/Linux networks based on leading versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult problems surrounding network infrastructure planning, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to fix even the most intractable problems rapidly. In common instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so you can get immediate support for severe network infrastructure problems that are crippling worker productivity but are outside the experience of your ordinary computer support resources. Progent's Cisco-qualified CCIE consultants can tie into your network via the latest on-line troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISM and CISSP network security consultants offer a variety of security solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to recover quickly following a damaging penetration. Security support services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies frequently need. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Kansas City Missouri Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for small companies who lack the resources to create an in-house Help Desk but who require quick communication with a reliable Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your current one, selecting or customizing Help Desk software products to meet the particular needs of your business, or providing temporary phone support personnel to supplement your existing Help Desk Call Center resources to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran network experts provides your clients in Kansas City Missouri instant contact with an effective technical support group with years of background providing phone support and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of company success, and Progent's policy is to resolve rather than merely document IT problems.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides online professional engineering support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read more about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the imaginative aspect of Apple Mac environments by delivering remote consulting services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in Kansas City Missouri online computer system monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent for your environment so that your computer support is proactive and automated. By detecting possible problems before they grow into downtime, proactive monitoring can head off disruptive and expensive network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a mix of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area