For small businesses located in Kansas City or anywhere in Missouri, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most information system problems quickly. Efficient support reduces direct costs since service calls require a smaller number of billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where quick repairs manage to turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your business conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has refined a set of optimized technologies and proven processes that promote the highest degree of efficiency for online help and repair for small and midsize business computer systems. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to connect to your environment remotely without violating network security.
Progent's powerful customer support reporting system includes detailed records for the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of services provided to each Progent client by every consultant. This database of anomalies and fixes is organized as a readily retrievable internal database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other vast support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to determine optimal resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Kansas City or anywhere in Missouri or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's phone-based network support experts possess credentials in an extensive set of technologies. This wide range of IT skills enables Progent's engineers to address practically any problem that may take place in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To support clients with mixed-OS environments, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support available from Progent to companies in Kansas City and anywhere in the state of Missouri include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs can handle even the most difficult issues occurring in network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to find solutions for the most difficult problems quickly. In typical instances, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few support providers make CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive immediate assistance for complex network infrastructure problems that are lowering business efficiency but are not within the experience of your regular computer support providers. Progent's CCIE support experts can communicate with your network via state-of-the-art remote troubleshooting tools to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of remote PC desktop support services such as Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to clean up quickly following a serious penetration. Security solutions available from Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies often need. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on schedule. Progent's special online consulting services include:
How Your Kansas City Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who don't have the money or time to create an in-house Help Desk but who need fast communication with a dependable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and operates as a transparent extension of your established Help Desk staff. Progent's Virtual Call Center can operate as an escalation resource to resolve complex network problems, or be available in hectic situations when your regular support engineers are too busy.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Call Center or revamping your current one, identifying or enhancing Help Desk software to address the special requirements of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center group to deal with high-demand situations such as software transitions, major updates, or installing new business software.
Progent's Help Desk team of experienced information technology consultants offers your clients in Kansas City or anywhere in the state of Missouri instant communication with an efficient technical support group with years of background offering phone help and online repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's policy is to resolve and not just track IT issues.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth consulting support and training in special application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and Office Excel. To learn more information about Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the imaginative aspect of Apple Mac systems by offering phone-based help support and education in imaging, audio, and video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Kansas City, or anywhere in the state of Missouri, online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your IT maintenance is proactive and automated. By exposing potential issues before they expand into network outages, proactive monitoring can minimize disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or environments that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area