For small businesses located in Kansas City or anywhere in the state of Missouri, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. This reduces immediate expenses since solutions accumulate a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in indirect costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where quick repairs manage to turn into major bills. Progent's penchant for disposing of technical issues quickly results in your business conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed an arsenal of customized tools and field-proven methodologies that ensure the maximum level of effectiveness for online help and troubleshooting for small and midsize business information systems. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your company's environment without violating corporate security.
Progent's advanced customer support database application keeps extensive records for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance delivered to each customer by any Progent engineer. This archive of problems and fixes is structured as a conveniently exploitable proprietary knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online consulting specialists are able to determine the best solutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Kansas City or anywhere in Missouri or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's remote technical service experts offer certified skills in an extensive set of disciplines. This broad range of IT skills permits Progent's consultants to manage almost any problem likely to occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with mixed-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to small businesses in Kansas City and throughout the state of Missouri include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad range of information technology including system infrastructure, email systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older applications to the latest MS Windows or Linux environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for resolving problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for networking consultants, and indicates a person's networking skills at the expert level. CCIEs can deal with even the most difficult problems encountered in network infrastructure design, installation, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional value since their deep experience allows them to solve the most intractable problems rapidly. In common instances, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive timely assistance for complex network infrastructure issues that are lowering worker efficiency but are outside the comfort zone of your regular network service resources. Progent's CCIE engineers can interface to your environment by means of the latest remote troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-certified online support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server application development,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of online desktop support including Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP network security engineers offer a variety of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recuperate quickly after a serious penetration. Security support services available from Progent cover thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Kansas City Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for small businesses who lack the money or time to assemble and manage an internal Call Center but who require fast communication with an effective Help Desk with professional phone assistance plus the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and acts as a transparent reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the most difficult technical challenges, or be available in overflow situations when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your current organization, selecting or customizing Call Center software products to meet the particular requirements of your corporation, or providing occasional online personnel to supplement your existing Help Desk resources to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Kansas City or anywhere in the state of Missouri rapid access to a large network service resource with substantial background providing phone help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's intent is to resolve instead of just record technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team provides online advanced engineering expertise and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can nurture the artistic components of Apple Mac systems by delivering remote help support and training in graphics, sound, and video. Progent's consultants offer assistance in a range of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Kansas City, or anywhere in the state of Missouri, online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your IT maintenance is proactive and automated. By uncovering possible issues before they expand into network outages, remote monitoring can ward off inconvenient and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a variety of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.