Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
For small and midsize businesses located in Kansas City or anywhere in Missouri, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's online technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where quick fixes somehow end up as major invoices. Progent's skill at handling technical issues quickly results in your company saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of optimized tools and proven processes that promote the maximum degree of effectiveness for remote help and repair for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to communicate with your computer system without breaching corporate security.
Progent's proprietary customer support database application stores detailed histories of all service that Progent's customers have been provided. Progent's team engineers have access to the details of all help provided to each customer by every Progent engineer. This archive of anomalies and repairs is structured as a conveniently accessible support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can find the most efficient solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Kansas City or anywhere in Missouri or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's online consulting experts have certified skills in a comprehensive set of products and technologies. This broad range of technical skills enables Progent's engineers to resolve almost any emergency likely to take place in a small or midsize business network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to clients with mixed-operating system environments, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to customers in Kansas City and throughout the state of Missouri include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide range of information technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking professionals, and certifies a consultant's networking knowledge at the master level. CCIEs can deal with the most complex issues surrounding network infrastructure design, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent value since their broad expertise permits them to resolve the most complex problems rapidly. In typical instances, less qualified consultants can struggle for hours or days with the same problems that a CCIE can fix in a few minutes.
Few service organizations make CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive urgent help for complex network infrastructure problems that are crippling worker productivity but are beyond the scope of your local IT maintenance resources. Progent's CCIE engineers can interface to your environment by means of the latest on-line troubleshooting technology to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server development,
Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of remote desktop support including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP network security engineers can provide a variety of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile communication; defending your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Kansas City Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for small companies who lack the budget to assemble and manage an in-house Call Center but who want quick response from an effective Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and operates as a transparent addition to your existing Helpdesk resources. Progent's Virtual Call Center can act as an escalation resource to handle complex computer system problems, or be ready in those instances when your regular resources are swamped.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your existing one, selecting or enhancing Call Center software to handle the special needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center resources during demanding events such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts offers your computer users in Kansas City or anywhere in the state of Missouri instant assistance from an effective support resource with substantial background delivering phone support and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to business success, and Progent's policy is to solve and not just record IT issues.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and training in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the imaginative facets of Apple Mac environments by offering remote consulting services and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or integrating an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Kansas City, or anywhere in the state of Missouri, remote computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your network maintenance is proactive and automated. By detecting possible trouble spots before they expand into full-scale emergencies, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a variety of OS platforms.
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
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