Fast Online Technical Support for Kansas City Missouri Computer Networks
For organizations in Kansas City Missouri, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most information system problems quickly. This lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally in incidental costs by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick solutions somehow turn into substantial invoices. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to connect to your company's network without breaching network security.
Progent's sophisticated customer support reporting application includes extensive records for all support that Progent's customers have received. Progent's authorized engineers have access to the records of support delivered to every customer by every consultant. This archive of trouble tickets and repairs is stored as an easily exploitable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote service experts are able to come up with the best solutions promptly.
Remote technical support services provided by Progent to customers in Kansas City Missouri include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online service experts offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist you company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and indicates an individual's network technology skills at the expert level. CCIEs know how to deal with even the most complex problems encountered in network design, deployment, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise allows them to find solutions for problems rapidly. In common instances, less qualified consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your network using advanced on-line support technology to provide fast, safe, and affordable diagnosis and repair.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recuperate rapidly after a serious breach. Security solutions offered by Progent cover thorough network security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide range of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance troubleshooting anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Kansas City Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or improving your established organization, evaluating or enhancing Help Desk Call Center software to handle the particular demands of your business, or adding occasional phone support personnel to work with your in-house Call Center resources during high-demand situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced network professionals gives your customers in Kansas City Missouri rapid contact with a reliable technical support resource with substantial experience providing telephone-based consulting and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a major contributor to business performance, and Progent's target is to resolve and not just document network problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Kansas City Missouri remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into network outages, automated monitoring can ward off stressful and costly information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate multiple platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Kansas City Missouri, Progent's phone-based computer support engineers can provide expert and economical IT support whenever your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Kansas City office has a regular independent consultant or maintains a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or particularly tough integration problems.
Advantages of Progent's Network Help for Offices in Kansas City Missouri
Progent's online technical help services enable your Kansas City company to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic value by being increasingly available, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your on-site IT resources
For most businesses in Kansas City Missouri, local computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of network issues. On the other hand, IT crises can spring up when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service professionals offer a convenient, fast, and economical solution to augment your regular help and to transfer valuable knowledge to improve your ability to deal with downstream problems locally.
- Reduced Reliance on Individual Service Providers
For IT support, smaller organizations often rely on individual freelance consultants. Although freelance service people have smaller overhead than larger consulting companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your business to go without assistance during an emergency. As your business grows, system downtime and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support experts to insure your network is always available.
- Build a Solid Foundation for Smooth Expansion
Businesses typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the organization. These badly built environments require careful analysis, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can provide the stable foundation to handle current business demands and ease downstream growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to sell a certain vendor's products. IT support and product selling can result in a situation where the proposed
solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a consultant with proven methods for using technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every staff member to each customer. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.