Fast and Affordable Online Technical Support for Kansas City Computer Systems
For companies located in Kansas City or anywhere in Missouri, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value because they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers immediate costs since solutions require minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as substantial bills. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and proven methodologies that ensure the maximum degree of efficiency for online consulting and repair for computer systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to interface to your company's environment remotely without compromising corporate security.
Progent's proven technical support database application maintains extensive histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services rendered to each Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is organized as a readily exploitable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft open up additional extensive support databases and allow fast access to vendors' internal support staff with the result that Progent's remote service experts are able to find optimal resolutions promptly.
Online services offered by Progent to companies in Kansas City and anywhere in the state of Missouri include:
Authorized MS Windows Support
Progent's Microsoft-premier online service professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop support services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and validates a consultant's technical skills at the expert level. CCIEs know how to deal with even the most stubborn problems associated with network design, integration, administration, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to find solutions for problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via sophisticated on-line troubleshooting tools to provide quick, safe, and affordable analysis and repair.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Progent's Cisco CCIEs offer help for all of Cisco's market leading selection of connectivity appliances by delivering services such as:
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recover rapidly following a damaging breach. Security consulting services offered by Progent include: in depth information security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; building secure techniques for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent offers advanced online support to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency online help diagnosing anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your Kansas City Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center team of veteran network professionals offers your workers in Kansas City or anywhere in the state of Missouri fast communication with a large support resource with substantial experience offering telephone-based consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a key contributor to business productivity, and Progent's target is to resolve instead of just report IT issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your IT support is proactive rather than reactive. By uncovering potential trouble spots before they result in crashes, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of platforms.
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Kansas City or anywhere in the state of Missouri, Progent's phone-based computer support engineers can provide professional and affordable system help the instant your company requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Kansas City business deals with a local freelance support technician or employs a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to address unexpected network crises or particularly complicated integration projects.
Features of Progent's Online Network Services for Kansas City
Progent's phone help, remote repair, system security expertise, and system management services give companies in Kansas City or anywhere in the state of Missouri unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can provide your office world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Kansas City and is also ideal for customers in geographic regions of Missouri that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone service and imposes no periodic retainer for services provided during normal business hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting offerings consist of system integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Database Administration and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop source for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that align with the special requirements of your business.
- Sophisticated Online Connectivity Software
Protected remote access permits Progent's service professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise demand a costly personal visit. State-of-the-art online access tools and expert technicians combine to allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite support and remote network tracking.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.