Fast and Affordable Online Technical Support for Kansas City Computer Systems
Immediate Phone Support for Kansas City NetworksFor companies located in Kansas City or anywhere in Missouri, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers immediate costs since solutions require minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as substantial bills. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and proven methodologies that ensure the maximum degree of efficiency for online consulting and repair for computer systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to interface to your company's environment remotely without compromising corporate security.

Progent's proven technical support database application maintains extensive histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services rendered to each Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is organized as a readily exploitable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft open up additional extensive support databases and allow fast access to vendors' internal support staff with the result that Progent's remote service experts are able to find optimal resolutions promptly.

Online services offered by Progent to companies in Kansas City and anywhere in the state of Missouri include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center team of veteran network professionals offers your workers in Kansas City or anywhere in the state of Missouri fast communication with a large support resource with substantial experience offering telephone-based consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a key contributor to business productivity, and Progent's target is to resolve instead of just report IT issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your IT support is proactive rather than reactive. By uncovering potential trouble spots before they result in crashes, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of platforms.
How Your Kansas City Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Kansas City or anywhere in the state of Missouri, Progent's phone-based computer support engineers can provide professional and affordable system help the instant your company requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Kansas City business deals with a local freelance support technician or employs a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to address unexpected network crises or particularly complicated integration projects.

Features of Progent's Online Network Services for Kansas City
Progent's phone help, remote repair, system security expertise, and system management services give companies in Kansas City or anywhere in the state of Missouri unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can provide your office world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.


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Progent's Microsoft-certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management staff, develop an enterprise-wide security strategy, automate IT administration, assist with creating applications, and build and test a DR/BC plan.

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Progent's ProSight family of managed IT services are geared to offer organizations who have small in-house IT support teams with low-cost access to world-class management platforms and consulting experts. Advantages of Progent's ProSight line of managed services include fixed IT management costs, automation of routine management processes, ongoing adoption of the latest information technology, smooth transition from legacy systems to current solutions, improved alignment of computer technology with strategic objectives, access to seasoned network experts, and allowing management to focus on business issues rather than ever-changing computer technology.

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Progent's Sun Solaris platform support experts provide small businesses and software developers help with managing and maintaining Sun Solaris systems that run with Microsoft-based technology. Progent offers your business contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience offers you an easy single source to show you how to build and manage a secure and reliable mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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Progent's Linux consulting services provide small companies and developers help with administering and supporting Linux computers that run with Microsoft-based networks. Progent can give your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience provides you with a convenient one-stop source to show you how to create and maintain a secure and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by integrating MS Windows with leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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Microsoft Lync Server 2013, now called Skype for Business, enables organizations of any size to build a manageable and protected communications ecosystem that permits the modern BYOD computing style with IM, real-time presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and system architects can assist you to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid topology appropriate for your current and long-term goals, deploy Lync 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your management team and end users. Progent offers expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.

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Progent's Citrix-certified consultants can help you to assess the business value of the various versions of Essentials for Hyper-V, help you to use Citrix management tools with your Microsoft Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the performance, uptime, consistency, and fault tolerance of your virtual network while reducing the cost of equipment and operations and streamlining management processes.

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Progent's Microsoft-certified engineers can assist you to automate desktop software update deployment by delivering expertise with administration tools such as System Center Configuration Manager, SMS 2003, and WSUS.

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Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and fixing System Center Operations Manager solutions and offer organizations of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises technical support to help you to remediate critical problems detected by SCOM 2012.

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Progent's ProSight Virtual hosting services offer small businesses a range of benefits including reduced capital costs, reductions in operational expense, improved executive focus, world-class protection, enhanced fault tolerance, and regulatory compliance.

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ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data.

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Progent can assist companies of any size to move any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment expense. Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and make sure you avoid the common mistakes small organizations make when moving to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Android handhelds.

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Progent's certified database application consultants can provide small and midsize businesses remote DBA and programming services for popular database products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services offered by Progent include installation and integration, application design and programming, management services, replication solutions, capacity planning, performance optimization, data migration, security and compliance, backup/restore systems, troubleshooting, and webinar training.

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Dynamics GP/Great Plains can help you expand and control your business more efficiently by delivering easy availability of strategic data and a fast ROI. Microsoft Dynamics GP offers important business benefits including its ability to extend the presence of your company, handle your financials, automate financial processes, standardize processes throughout your company, improve inventory control, enhance order accuracy, expand sales and minimize turnaround time, and maximize cash flow. Progent can help you configure and manage a reliable, secure server and communications foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to make sure you reap the full advantages of your Dynamics GP business management system.

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NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with synchronous replication to provide rapid, zero RPO disaster recovery between datacenters located as far as 300km away from one another. Progent's roster of seasoned network experts can assist you to design, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster environment by providing guidance with tasks such as assigning disk pools and shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to show compliance with information assurance standards and regulatory mandates.

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Progent's certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your company, create test environments and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support team, create an enterprise-wide security strategy, automate IT administration, help with application development, and build and validate a disaster recovery/business continuity plan.

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Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Progent provides Microsoft Windows 2003 Cluster Server assistance to help your business utilize fault-tolerant server clusters designed to provide 24x7 operation. Clustered Windows servers for non-stop networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Server Cluster. By assisting you t build zero-downtime clustered server environments powered by Microsoft Windows Clustered Server 2003, Progentís Certified Windows experts ensure that your fault-tolerant server clusters are configured to maximize the strategic value of your IT system.

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Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud infrastructure into a cohesive intranet system.

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Progent's Microsoft engineers can provide advanced expertise in implementing, managing and troubleshooting all versions of Project, Project Server, and Project Online and can provide a wide variety of cost-effective remote support services following industry best practices to assist organizations of all sizes to get all the advantages of this powerful project management solution. Consulting support available from Progent include system planning, software configuration and migration, setting up secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and customized webinar training classes.

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ProSight Managed Services Consultancy
Network Management Outsourcing Professional

Progent's ProSight portfolio of managed IT services are intended to offer organizations who maintain small in-house IT support teams with affordable help from world-class management tools and consulting experts. Advantages of the ProSight line of managed services include flat-rate network maintenance costs, automation of common administrative tasks, ongoing absorption of the latest technology, graceful transition from older systems to up-to-date solutions, improved fit between computer technology with business goals, access to veteran network experts, and freeing up management to concentrate on business rather than ever-changing information technology.

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OS X Snow Leopard Security Specialist
OS X and Cisco Security Integration Support

Progent's certified security consultants can help you protect your Mac network through expert services such as running security audits, recovery from virus and denial of service attacks, configuring firewalls, integrating secure remote and mobile connectivity, installing monitoring programs for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan appropriate for the particular goals of your corporate information system.

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Fault Tolerant EIGRP Network Professionals Consultant
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Exchange Server 2000 Upgrade Online Consulting
Microsoft Certified Expert Exchange 2000 Server Upgrade Integration Support

Progent is among the most qualified information technology consulting firms for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses get all the advantages of Exchange Server 2000 under common scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.

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Network Consultants for Windows Server 2008
Windows Server 2008 Professionals

Progent's certified consultants can help you to calculate the advantages of Windows Server 2008 for your company, develop test systems and migration strategies, install Windows Server 2008 with your network infrastructure and applications, educate your IT staff how to use enhanced administration utilities, and provide ongoing consulting and troubleshooting via budget-friendly options including Help Desk Call Center support and remote technical assistance.

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MOM Network Consultants
Consultant for Microsoft Operations Manager 2005

Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to install and customize SCOM 2012 management packs according to best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate serious problems detected by System Center 2012 Operations Manager.

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IT Service Provider Network Setup
Consult for Network Security Scan
Network Security Inventory Engineers

Progent offers two ultra-affordable service bundles designed to enable small companies to receive an impartial security evaluation from a premier security consultant. With Progent's External Security Inventory Checkup, an engineer administers an extensive test of your network from beyond your firewalled perimeter to determine potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security expert runs a system scan from an authorized machine inside your firewall to determine the risk to inside attacks. The two security inventory services are configured and executed from a secured remote location.

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SQL Server 2016 OLTP Consultants
Computer Consulting for SQL Server 2016 and Power BI

SQL Server 2016 offers major improvements in performance, scale, security, availability, mobile computing support, and built-in analytics and reporting. New features include PolyBase for processing structured and unstructured files simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consultants can provide online and on-premises support to help businesses of all sizes to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.

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Microsoft Forefront TMG Computer Consulting
Forefront TMG Firewall Remote Troubleshooting

Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of Microsoft ISA Server 2006 and provides a easily administered Internet gateway that acts as a one-server solution for a variety of security functions such as an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, allows customized reporting powered by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified engineers can help you to design and execute pilot and production implementations; integrate Forefront Threat Management Gateway with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and SharePoint; set up Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist your organization to migrate smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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SQL Server 2016 and Windows Server 2012 R2 Onsite Technical Support

Microsoft SQL Server 2016 offers major improvements in performance, capacity, data security, high-availability, BOYD support, plus built-in BI. New features include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide remote and on-premises support to assist businesses of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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Operations Manager Remote Support

Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes advanced online or onsite consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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Online Troubleshooting for Mac Security
Specialists for Apple OS X Infrastructure

Progent's certified security staff can show you how to protect your Mac environment through professional services including running security audits, recovery from virus and denial of service attacks, setting up firewalls, implementing safe remote and mobile connectivity, installing monitoring programs for protection against viruses, spam, and directory harvest attacks, and creating a company-wide security plan adapted for the specific goals of your corporate information system.

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Microsoft Dynamics Contract Programmer
Dynamics GP Visual Studio Professionals

Progent's expert application designers and software developers can assist your business to create customizations to Microsoft GP/Great Plains that address the unique needs of your organization without losing the advantages of seamless Windows integration. Progent can also provide help with a range of software development tools that can be utilized to build integrations with Microsoft GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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Windows Active Directory Consultant Services
Consultant Services for Microsoft Active Directory

Microsoft Windows Enterprise Directory demands extensive hands-on experience to integrate optimally across a large corporation. Progentís Microsoft Certified engineers are experts in designing, integrating, and troubleshooting complex Microsoft Enterprise Active Directory projects. Progentís areas of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up legacy beta software configuration objects in online AD environments, and fixing failed installations of Active Directory and Active Directory-integrated applications.

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Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and can provide companies of any size expert online or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.

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iPad and iCloud Technical Consultant
Mac Connectivity Remote Technical Support

Progent's Apple Mac support engineers can help you with a broad array of system infrastructure issues such as system architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies including Voice over IP and fast wireless networking. For company networks based exclusively on Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and size to deal with the complexity of designing, configuring, and supporting a network architecture that is reliable, safe, efficient and aligned with your corporate objectives. Progent can help you deploy Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Apple's Xsan SAN solution. Progent can also provide certified experts to support Cisco routers and switches.

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Consultants for Ubiquiti UniFi Security Gateway
Professional for Ubiquiti XG Security Gateway

Progent offers quick access to the expertise of seasoned Wi-Fi specialists who can assist organizations to determine the benefits of Ubiquiti UniFi wireless APs for your business and assist you to plan, install, manage, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to assist you to select, configure, and position Ubiquiti UniFi Wi-Fi APs for your required coverage and performance.

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Red Hat Linux Online Consulting
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If your company is developing UNIX or Linux applications on a network that has Windows-based servers, PCs, and office productivity products, Progent offers comprehensive IT outsourcing that allows you to concentrate on your area of strategic expertise without the constant distraction of managing your business network. By using automated server monitoring and by delivering remote and on-site assistance when your business needs it, Progent represents an affordable way for maintaining an information system that provides high dependability, security, and efficiency. Progent's Linux developer support services feature full-service information technology outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, network monitoring, and Contact Center services.

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Progent's Microsoft-certified consultants can help you to automate desktop PC update and patch management by providing support for administration platforms that include Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.

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Microsoft Project Workflow Education
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Progent's Microsoft-certified consultants offer advanced expertise in implementing, operating and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can provide a wide variety of affordable remote consulting services following industry best practices to help businesses of all sizes to get all the benefits of this powerful project management solution. Consulting support available from Progent include solution planning, software configuration and upgrades, setting up secure collaboration among onsite and offsite users, network optimization, and customized online training.

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Consultant Services for Enterprise Project Management
Project Design Tuning Consultants

For advanced project management support, Progent can provide the services of senior IT experts with decades of experience in IT management, program development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to help enterprise customers adhere to best practices to ensure that major projects are successfully completed on schedule and on budget.

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Private Cloud Integration Services
Consultancy for Private Cloud Integration

Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small organization's production servers in an environment that delivers the highest degree of dependability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting options are based on proven virtualization technologies that allow small and midsize companies with multi- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.

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Cisco Telepresence Consulting
Tandberg T3 Telepresence Specialists

Progent offers the services of an accredited consultant with expertise integrating products from the major video conferencing/telepresence providers including Cisco, Polycom, and LifeSize and can help your company to design, configure, upgrade, or troubleshoot a video conferencing environment that protects your investment and optimizes the strategic value of your information network. Progent can also provide the expertise of infrastructure engineers able to help businesses of all sizes to create and troubleshoot a communications network that delivers the performance, reliability, security, and scalability you need to accommodate your telepresence solution.

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Consulting Services for Microsoft Lync Server Instant Messaging
Online Troubleshooting for Microsoft Lync

Microsoft Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network calling. Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also reduce expenses by eliminating VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support services to assist your company to manage and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to plan and carry out an efficient Skype for Business migration.

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ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your business.

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SCDPM 2012 and Hyper-V Online Support
SCDPM 2012 Protection Groups Support Outsourcing

Progent's Microsoft-certified consultants can provide online or onsite support to assist companies of any size to plan, deploy, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older releases of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for resolving particularly stubborn problems, or full project management services. Progent can also help your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.

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Progent's Symantec consultants can assist you to support legacy Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor family or show you how to migrate to more recent firewall technology. Progent can also help you design and execute a complete security plan that can include firewall and VPN devices and utilities, managed security and virus protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single source for continuing technical support, maintenance, training, and security expertise.

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Progent's experts can provide Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent can also help you with Apple iPhone integration and iPad synchronization, or moving to iCloud services. For business environments based exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is reliable, secure, efficient and aligned with your organization's business goals.

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MS CRM Consulting Services
Technology Consulting Services for MS CRM

Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive client relationships. Integrated Sales and Customer Service components allow in-house staff to share data to help improve sales success and offer steady, efficient customer service. Progent can configure the optimal network environment, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to integrate Microsoft CRM with your sales or customer service databases.

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Exchange 2016 eDiscovery Specialist

Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability client access services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting messaging systems for companies in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting support to ensure that your email environment features security, high uptime, easy access for off-site and wireless users, efficient administrative tools, and productive integration with telephony. Progent provides expertise and support services for Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, MS Exchange 2007 Server, Exchange 2003, and MS Exchange 2000. Progent can also assist small or medium companies to migrate to MS Exchange 2016 or Microsoft Exchange 2013.

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Progent is looking for a variety of full-time employees such as motivated Microsoft Certified Systems Engineers; system experts who have Cisco CCNP or CCIE certification; and consultants for advanced system design with backgrounds in mobile access, wireless integration, non-stop environments, business continuity solutions, data preservation, and virtual servers. We are also seeking workstation support technicians, off-site troubleshooting professionals, and CISSP or CISA certified security consultants. Progent is also looking for experienced managers able to operate efficiently in our high-growth, virtual office model. Progent contracts freelance consultants with specialized expertise and field background in high-demand IT areas outside Progent's main technical focus. Progent's Experts Team employs independent consultants who offer consulting and programming support for line-of-business applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess deep knowledge of non-Microsoft platforms such as Linux derivatives, Macintosh, or Solaris, or can provide expert help in technologies such as telecommunications, web site design, Electronic Data Interchange, web commerce, or dbm programming. Freelance contractors certified by Progent coordinate with Progent's staff professionals to deliver comprehensive IT services for small business networks.

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For medium-size companies looking for IT consulting services, Progent can deliver a variety of alternatives such as local service, remote assistance, phone-based Help Desk, 24x7 support with remote system monitoring, emergency staff augmentation, business relocation support, software development, and expert consultation. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent provides professional onsite support for solving network issues rapidly and economically.

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Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, enhancing and troubleshooting System Center Operations Manager solutions and offer companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also help you to import and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix serious issues detected by System Center 2012 Operations Manager.

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VMware Site Recovery Manager and NSX Consultants
VMware NSX and Site Recovery Manager Professional

VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high level of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can rapidly restore the complete virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM and VMware NSX.

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Progent's Microsoft-certified engineers offer technical support and IT consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft Servers. Progent's upgrade, integration, management, and support expertise for Exchange Server 2003 include planning, installation, documentation, onsite and off-site technical support, Help Desk outsourcing, certified security consulting, and comprehensive IT outsourcing.

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Progent's Experts Group offers consulting in key areas such as Macintosh networking and applications; Expertise for Linux, UNIX, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and vertical application support; Chief Information Officer, business analyst, and project logistics outsourcing; Special applications development and integration; Web, electronic business, EDI, and client portal design and integration; SQL support and efficiency consulting; Business intelligence expertise; and Telecommunications architecture consulting.

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Progent's Juniper Networks-authorized NetScreen consultants can assist your company to configure and optimize NetScreen 5000 series routers, upgrade from previous NetScreen products to more current Juniper products, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology systems.

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Progent's Microsoft-certified consultants can help your company to automate desktop PC software update deployment by delivering expertise with administration solutions like Configuration Manager, SMS 2003, and Windows Server Update Services (WSUS).

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Progent can provide you with application developers who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to match your unique company needs. Progentís Microsoft consultants offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides expert e-Commerce consulting support for safe, company-wide resource sharing plus integration with Customer Relationship Management packages.

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ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.