Fast Online Support for Kansas City Computer Systems
For organizations in Kansas City or anywhere in the state of Missouri, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts offer excellent value because they possess the real-world background and have access to the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls use up minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast solutions manage to turn into big invoices. Progent's skill at solving problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to interface to your company's system remotely without breaching system security.
Progent's proven technical support database application includes thorough histories of the service that Progent's customers have received. Progent's authorized service personnel have access to the records of support delivered to each client by every Progent consultant. This history of issues and fixes is structured as a conveniently exploitable internal knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts can find optimal solutions quickly.
Remote technical services provided by Progent to companies in Kansas City and throughout the state of Missouri include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts offer network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network professionals, and indicates a person's technical skills at the master level. CCIEs can handle the most challenging issues encountered in network design, integration, management, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs offer excellent value because their deep experience allows them to solve problems quickly. In typical instances, less experienced engineers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of advanced on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in Kansas City Metro Area
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity devices. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs deployment support, Cisco WiFi controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover quickly following a serious breach. Security solutions available from Progent include: thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.
Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Kansas City Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced network consultants provides your computer users in Kansas City or anywhere in the state of Missouri instant access to a large support group with substantial background delivering phone support and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a crucial driver of business efficiency, and Progent's target is to solve rather than simply annotate IT issues.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply phone-based advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating potential problems before they cause full-scale emergencies, system monitoring can ward off inconvenient and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a variety of OS platforms.
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Kansas City or anywhere in the state of Missouri, Progent's online computer support engineers can deliver professional and economical IT help the moment your organization has to have it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Kansas City office has a local independent consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network emergencies or particularly tough integration projects.
Features of Progent's Online Computer Support for Kansas City
Progent's phone help, remote troubleshooting, network security consulting, and network administration services offer offices in Kansas City or anywhere in the state of Missouri unparalleled leverage for your support budget. Whether you require occasional phone help and remote network repair or full-time Help Desk services and system management, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Kansas City and is also ideal for networks in geographic areas of Missouri that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for phone help and imposes no ongoing subscription fee for services provided during regular business hours. This protects you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized specialists who have skill in designing, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services consist of system integration, MS Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Application Design
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough information technology solutions that address the special needs of your business.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's service experts to see precisely what your users see. This makes it easier to produce quick fixes to problems that might otherwise demand a costly onsite service call. Cutting-edge remote access tools and expert technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers need instant access to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, at the front lines of network support, performing a wide range of IT projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you pay just for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.