Fast Online Technical Support for Kansas City IT Networks
For organizations located in Kansas City or anywhere in Missouri, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve most network problems rapidly. This reduces direct costs because solutions use up minimal billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect costs by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast repairs manage to turn into major invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for remote help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's computer system without violating system security.
Progent's advanced technical support database application keeps comprehensive documentation for all support that Progent's clients have been provided. Progent's team engineers have access to the details of assistance rendered to every Progent customer by every Progent engineer. This archive of problems and fixes is organized as a readily searchable internal database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote service experts are able to find the most efficient resolutions in the least time.
Remote technical services provided by Progent to companies in Kansas City and throughout the state of Missouri include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 development, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist you company to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the master level. CCIEs know how to deal with the most stubborn challenges associated with network planning, deployment, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value because their broad expertise enables them to find solutions for problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of the latest remote troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of connectivity appliances. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco Security and VPN engineering assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can improve the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or help your business to recuperate rapidly following a serious breach. Security services offered by Progent cover thorough information security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; setting up firewalls; building secure architectures for remote and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help resolving anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Kansas City Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the budget to create an internal Call Center but who require fast communication with a dependable Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless addition to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the most difficult computer system problems, or be ready in those circumstances when your ordinary resources are too busy.
Progent's Help Desk team of seasoned network professionals offers your workers in Kansas City or anywhere in the state of Missouri instant contact with a dependable network service group with extensive background providing phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a significant contributor to company productivity, and Progent's policy is to solve and not just document technical problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and education in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they evolve into network outages, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Kansas City or throughout the state of Missouri, Progent's phone-based network support specialists are ready to deliver effective and affordable system help whenever your company requires it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Kansas City business relies on a regular independent support technician or employs an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to address unexpected network crises or especially tough integration problems.
Details of Progent's Online Computer Support for Kansas City
Progent's online support, remote repair, network security consulting, and system administration services offer companies in Kansas City or throughout the state of Missouri the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your business world class IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Kansas City and is also ideal for customers in more remote regions of Missouri that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for services provided during regular working hours. This saves you from facing big bills for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized professionals with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that match the special requirements of your company.
- Sophisticated Remote Access Software
Protected online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise require an expensive personal visit. State-of-the-art online access software and experienced technicians combine to allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, in the trenches of IT service, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to every client. The discipline of detailing and archiving service activity results in more effective support and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.