Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Immediate Remote Support for Kansas City IT Networks
For companies in Kansas City or anywhere in the state of Missouri, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online support experts provide excellent value because they possess the practical background and have access to the advanced tools needed to resolve the majority of information system issues rapidly. This reduces immediate costs since service calls require fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you actually get. In contrast to many remote service firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for disposing of problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven processes which promote the maximum degree of efficiency for remote technical support and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's network remotely without compromising network security.
Progent's powerful service database system maintains detailed records for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to every client by every consultant. This database of trouble tickets and repairs is stored as a readily searchable proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online consulting specialists are able to find optimal solutions quickly.
Online technical support services offered by Progent to clients in Kansas City and throughout the state of Missouri include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers can deliver computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with even the most complex problems associated with network design, integration, administration, compliance, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs provide excellent value since their broad expertise enables them to find solutions for problems rapidly. In typical instances, less seasoned service providers can struggle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art on-line troubleshooting technology in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity appliances. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Access Points engineering help, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can improve the immunity of your Windows, macOS and OS X, or Linux environment against assaults or assist your company to recover rapidly after a serious breach. Security consulting services offered by Progent cover thorough information security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; configuring firewalls; establishing safe mechanisms for remote and mobile communication; defending your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent can provide expert remote support services to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a wide array of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux solutions. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance resolving problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting services include:
How Your Kansas City Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the resources to build and maintain an in-house Call Center but who need quick response from a reliable Call Center with professional phone support plus the expertise to escalate the most challenging problems to advanced consultants.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center software to address the unique requirements of your company, or adding occasional online personnel to supplement your in-house Call Center group to handle unusually busy scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology professionals provides your customers in Kansas City or anywhere in the state of Missouri rapid assistance from an effective support group with years of experience delivering phone support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a significant enabler of business efficiency, and Progent's intent is to solve instead of merely record network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based professional consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so that your network maintenance is proactive and automated. By uncovering potential issues before they evolve into crashes, system monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that support a variety of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Kansas City or anywhere in the state of Missouri, Progent's phone-based network support engineers can provide professional and cost-effective IT support whenever your organization requires it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Kansas City business works with a local independent support technician or employs a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the time or the experience to handle unexpected system emergencies or especially complicated integration problems.
Benefits of Progent's Network Help for Companies in Kansas City
Progent's online network troubleshooting services enable your Kansas City company to realize the benefits of timely, world-class network support without the expense of maintaining an in-house IT staff. Your information system will derive added business worth by being more available, productive, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site support resources
With most companies in Kansas City or anywhere in Missouri, local network service resources, whether represented by outside consultants or a full-time IT staff, can solve typical network problems. On the other hand, serious problems might strike when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call service experts offer a convenient, quick, and budget-friendly solution to supplement your local resources and to transfer useful knowledge to increase your capability to handle downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For network support, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry smaller overhead than larger support companies and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system remains up and running.
- Build a Solid Foundation for Smooth Growth
Businesses typically begin with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet current business demands and simplify downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller businesses require guidance and technical education to navigate through an ever more complicated array of product options available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT service, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every client. The discipline of documenting and archiving support records allows more efficient service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.