Fast Remote Technical Support for Kansas City Networks
For companies in Kansas City or anywhere in the state of Missouri, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast fixes somehow end up as major bills. Progent's penchant for disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-tested processes which allow the highest level of effectiveness for remote consulting and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to interface to your system remotely without compromising system security.
Progent's powerful service database application stores comprehensive records for the service that Progent's customers have been provided. Progent's staff engineers have access to the details of all help delivered to every client by every engineer. This database of problems and repairs is organized as a conveniently retrievable proprietary database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' internal support staff so Progent's remote consulting specialists are able to come up with the best resolutions quickly.
Online support services available from Progent to customers in Kansas City and throughout the state of Missouri include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist your company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies a person's technical knowledge at the master level. Cisco CCIEs can resolve even the most stubborn problems surrounding network design, installation, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to find solutions for problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment via sophisticated remote support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.
Progent locations in the Kansas City Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure products. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions that can enhance the defenses of your Windows, macOS and OS X, or Linux network against assaults or help you to recuperate quickly following a damaging breach. Security consulting services offered by Progent cover comprehensive network security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad array of computer technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on time. Progent's special online engineering solutions include:
How Your Kansas City Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the budget to create an in-house Call Center but who need quick access to an effective Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and acts as a seamless addition to your existing Call Center staff. Progent's Virtual Help Desk can serve as a an escalation option to handle complex computer system challenges, or be ready in those situations when your regular service providers are swamped.
Progent's Call Center team of experienced information technology experts gives your clients in Kansas City or anywhere in the state of Missouri rapid assistance from an effective support group with years of background providing telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's intent is to solve rather than simply annotate network issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply phone-based professional engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By detecting looming issues before they cause downtime, system monitoring can head off inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a mix of OS platforms.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Kansas City or throughout the state of Missouri, Progent's phone-based network support engineers can provide professional and economical IT help the instant your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve IT problems quickly while avoiding the expense and lost time associated with on-site support visits.
Even if your Kansas City company relies on a local freelance consultant or maintains a full time organization that can handle common network issues, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the time or the experience to address sudden network crises or particularly complicated integration problems.
Benefits of Progent's IT Support for Organizations in Kansas City
Progent's remote technical help services enable your Kansas City organization to realize the advantages of on-call, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by becoming increasingly available, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
With most companies in Kansas City or anywhere in Missouri, local network support providers, whether made up of freelance consultants or an in-house IT staff, can resolve typical technical problems. However, IT crises sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's online service professionals offer a convenient, fast, and budget-friendly way to augment your regular resources and to convey useful information to increase your capability to handle downstream issues locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller offices often rely on independent freelance service providers. Although independent service people have less overhead than big service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network stays available.
- Create a Solid Foundation for Smooth Expansion
Companies often begin with an information architecture created on a shoestring budget. Lacking a proper framework, band-aid fixes often get piled on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These badly built systems need careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can deliver the solid foundation to handle critical business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller companies need advice and technical education to navigate through an increasingly complicated maze of technology options available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, refined support software, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.