Fast Online Help for Kansas City Computer Systems
Fast Online Consulting for Kansas City SystemsFor organizations in Kansas City or anywhere in the state of Missouri, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. This lowers immediate costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where fast repairs somehow end up as major tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies which allow the maximum level of effectiveness for remote consulting and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your system without violating system security.

Progent's proven customer support reporting system maintains extensive records describing the service that Progent's clients have been provided. Progent's team consultants have access to the records of all help provided to each client by every Progent engineer. This database of issues and responses is structured as a quickly searchable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to find the best resolutions quickly.

Remote services available from Progent to businesses in Kansas City and throughout the state of Missouri include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the money or time to build and maintain an in-house Call Center but who want fast access to a reliable Help Desk with professional telephone support as well as the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless supplement to your established Helpdesk team. Progent's Virtual Call Center can act as a an escalation alternative to handle complex network problems, or be available in those situations when your other support engineers are swamped.

    Progent's Help Desk staff of experienced network experts offers your workers in Kansas City or anywhere in the state of Missouri fast contact with an effective technical support resource with years of experience delivering phone help and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a major contributor to business success, and Progent's aim is to resolve and not just track network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into crashes, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by a combination of OS platforms.
How Your Kansas City Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Kansas City or throughout the state of Missouri, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT support the instant your business requires it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Kansas City business has a regular freelance consultant or employs a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to handle unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Kansas City
Progent's online support services allow your Kansas City business to realize the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will acquire added business worth by becoming more available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Kansas City or anywhere in Missouri, nearby computer support resources, whether made up of freelance consultants or a full-time IT staff, can take care of typical network problems. On the other hand, serious problems might strike when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and economical solution to supplement your regular resources and to convey valuable knowledge to improve your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often depend on individual freelance service providers. While independent service people carry smaller internal costs than big service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often begin with an IT system created on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These poorly built environments need proper assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and improving productivity. Businesses hardly need a computer consultant who is trying to sell a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of IT support, performing a wide range of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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