For business networks located within the state of Kansas, Progent's Microsoft and Cisco certified technicians can provide remote phone help and troubleshooting to solve your network issues fast and cost effectively. Progent has developed enterprise-grade expertise, advanced software tools, and support knowledge bases to diagnose and fix network problems while avoiding the expense and delays normally associated with onsite technical service dispatches.
If your Kansas organization is located outside of the larger metropolitan areas such as Wichita, Overland Park, Kansas City, or Topeka, your local computer network support options may be limited in technical capability, or not available during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís group of field proven network professionals average more than twelve years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a varied range of clients. This means you get not just the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.
Microsoft SQL Server 2012 Consulting Services
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers and seasoned database application programmers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and certified security professionals to help you to maintain your SQL Server 2012 solution and configure a cost-effective and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012. Progent can also assist your organization to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists can provide Cisco UC560 consulting support to assist you to maintain your legacy UC500 VoIP system or plan and carry out a smooth upgrade to a current IP telephony and voicemail solution.
Microsoft Dynamics NAV Consulting
The latest version of MS Dynamics NAV ERP includes powerful new features such as Personalized Role Centers, enhanced business intelligence and reporting options, and advanced workflow management. Progent's Dynamics NAV ERP experts offer software development, integration and debugging support to help you to benefit from Microsoft Dynamics NAV. Progentís engineers can show you how to integrate Microsoft Dynamics NAV ERP software to other services and programs. Also, Progent can assist your organization to design and utilize data warehouses so you can enhance your understanding of your operations, attract more clients, refine your sales campaigns, and form successful partnerships.
Dynamics GP Migration and System Integration Consulting Services
Progent has delivered support for Dynamics GP and Great Plains software for almost two decades and Progent has provided system integration, customization, education, and debugging services since the product's original release. Progent can provide advanced support for updating legacy Dynamics GP/Great Plains ERP systems. Progent can help you to design, pilot, and carry out an efficient migration from a an outdated version to the current release of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and system integration consulting services.
Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can provide a range of technical services to help organizations of any size to maintain, manage, and repair networks that include desktops, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration support.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Immediate Assistance for Urgent Issues
With Progentís urgent remote computer support services, you can receive instant help for problems that are causing lost productivity. Remote support does away with the lengthy delay and higher cost required for in-person network service. For day-to-day IT management work, Progentís online support consultants can complete the majority of jobs within a few minutes of a request, rather than requiring your company to wait for up to a day for on-site help to arrive.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight portfolio of managed IT services for small organizations.
CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM Premier security management experts. The Certified Information Security Manager (CISM) committee describes the core capabilities and global standards of performance that information security professionals are expected to master. It gives business management the assurance that those who have qualified for their CISM credential have the experience and knowledge to deliver effective cybersecurity management and support services.
Comprehensive Documentation of Services Provided
Progent produces complete and meaningful reports of all support activity to make sure clients do not feel ďcaptiveĒ to their IT service provider. Progent sends email documentation of support activity immediately after finishing each service task, and also provides a hard copy along with monthly invoices. Comprehensive IT service documentation makes it less disruptive for clients to move to a new support provider or take on increased support duties internally. Good service reporting also provides management the information needed to assess the quality of support services and develop better informed network budgets.
Extended Hours Online Technical Support
Progent's low-priced after-hours online support program provides clients 24x7 availability of remote support from Progent's Technical Response Center. Services available outside normal work hours include fixing issues with Microsoft servers, MS Windows desktop troubleshooting, help with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.
Exchange Server 2013 Migration Services
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of Exchange Server 2010 and introduces important new features plus a redesigned structure. These improvements affect key areas including ease of administration, availability, compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can provide online or onsite expertise to assist your organization to manage, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current version of Exchange Server in a local, cloud-based, or hybrid deployment model.
Responsiveness of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center is dedicated to providing the best quality of remote IT support available for both emergency and non-critical problems. For urgent problems that affect many workers, vital people, or a mission-critical application, the TRC will respond within an hour. For standard problems, the TRC is committed to respond in two hours or less. In all cases, your ticket will be created promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding every resolved issue to make sure you are comfortable with the resolution and willing to close out the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.
Get in Touch with a Progent Network Consultant
To find out how you can access a Progent network consultant for remote or on-premises help in , call 1-800-993-9400 or visit Remote Computer Help.