For small company network systems located within the state of Kentucky, Progent's Microsoft certified professionals can provide phone assistance and troubleshooting to repair your computer system troubles quickly and cost effectively. Progent has developed enterprise-grade skills, software tools, and support databases to diagnose and repair network problems without the expense and delays normally associated with on-site technical service visits.

If your Kentucky small business is situated outside of the larger metropolitan areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local computer support choices may be limited in skills, or unavailable during an emergency. This results in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of network consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide range of technical tasks for a broad range of customers. This means you obtain not just the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to provide affordable network solutions.

Microsoft Virtual Desktop Support
Microsoft's virtual desktop solutions lower the work required for network managers to deploy applications so they are consistent across a corporate user base, provide the ability to manage rights to critical data, and allow fast installation of new or updated desktops. With Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS simplifies client access, enhances responsiveness, strengthens security, centralizes administration, and offers a nearly transparent client environment. Progent's desktop virtualization engineers can help your company to evaluate the business advantages of Microsoft's virtual desktop technologies, set up pilot and on-line environments, optimize your system architecture to support virtualized clients effectively, assess and resolve security problems, and train your network managers to utilize industry best practices to gain a fast ROI from desktop virtualization.

MySQL Software Programming and DBA Services
Progent's MySQL software developers and DBAs offer affordable online database administration or application programming services and can help businesses of any size to integrate and support MySQL in a robust IT environment that provides advanced performance, expandability, and security. Progent also has proven skill assisting companies port databases from an Oracle environment to MySQL.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants can provide advanced online support to help companies of all sizes to integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid architectures that utilize local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange and Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging.

Eliminate Dependence on Freelance Consultants
By developing a partnership with a full-service network support company such as Progent rather than with a freelance consultant, your company is assured fast availability of capable professionals whenever you need them. You do not have to be concerned that illness, training, time off, or conflicting jobs with other clients will leave you without help when you have a crisis.

Progent is a Certified Microsoft Partner
Because Progent is a Certified Partner for Microsoft, each Progent consultant has access to the technical and training resources required to provide the best information technology help possible. Progent's IT outsourcing, Contact Center, Office 365 integration support, and software programming services permit small and midsize business clients to benefit from the wide array of knowledge associated with the IT departments of big organizations without the high expense and hassle of maintaining a self-sufficient in-house IT staff.

Some Examples of Remote Support Services Available from Progent for Cisco Routers
Among the common remote Cisco router consulting services offered by Progent's certified Cisco experts are configuring hostname, IP addressing, routing tables, NTP, security logon banner and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing tables, and BGP peering arrangements; updating router's IOS image; setting up and confirming failover; troubleshooting VPN tunnel and routing issues; creating a network diagram and documenting configuration; plus security and business recovery strategy.

Best Practices Applied by Seasoned Engineers
Many organizations located far from cities with plentiful expert engineers resort to poorly trained or inexperienced local resources for critical IT support. This can produce a system that is unstable or unproductive. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of hands-on industry experience, in the front lines of network support, providing a wide array of information system services for a diverse mix of customers. Consequently, with Progent you get not just high-level network engineering knowledge, but an engineer who follows computer industry leading practices in applying that knowledge to solve real-world information network issues efficiently and in a consistent fashion.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration consultants can help your business to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent can provide cost-effective online or onsite support to help companies to move efficiently to a modern unified communications network that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for connectivity to a SIP PSTN trunk.

Microsoft SQL Server Application Programming
Progent's SQL Server developers can help your organization to build and support applications based on the SQL Server database platform. Progent follows industry best practices to build scalable, easy-to-manage SQL Server applications and is able to work with a client's IT staff to deliver projects in a timely and affordable way. Progent for can assist you to create Microsoft SQL Server solutions by providing a broad array of professional support services such as specification of features and scope, data tier architecture, ETL development, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup and restoration strategies, clustering and virtualization, consolidation of stored procedures, synchronization solutions, security and compliance, and disaster recovery/business continuity planning.

Microsoft Azure Planning and Integration Consulting Services
Progent's Microsoft Azure integration consultants can assist you with any stage of Microsoft Azure migration including needs analysis, readiness assessment, solution architecture, pilot testing, implementation, automated management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help you to configure and troubleshoot firewalls and VPN connections so your clients can securely access to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft technologies to run in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to create a hybrid ecosystem that seamlessly combines on-premises datacenters with Azure services.

Expert Wireless Consulting and Support Services
Progent's wireless technology consultants offer broad expertise in the implementation and support of wireless information technology and can assist you to plan, configure, manage and troubleshoot wireless solutions that are compliant, robust, scalable, simple to administer and operate, able to handle your vital applications, and transparently incorporated into hybrid cloud environments. Remote and on-premises expertise provided by Progent span a selection of wireless technologies and include smartphone and tablet management, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Extended Hours Remote Support
Progent's low-priced after-hours remote support program provides clients 24x7 availability of remote support from Progent's Technical Response Center (TRC). Support services offered outside normal business hours include fixing issues with Windows server products, Microsoft Windows desktop support, help with MS Office programs, system backup/restore, and fundamental routing and switching support for Cisco networking products.

Mac Support Services
Progent's experts can provide Apple macOS and OS X users a variety of IT services including remote Apple macOS and OS X desktop help, help with Mac software, Office 365 Outlook for Mac and Exchange integration, Apple macOS and OS X security and connectivity consulting, co-existence between Mac and Windows environments, and individual training. For computer networks built solely on Mac or for systems incorporating a combination of Apple macOS and OS X, Linux, and Windows-powered servers and desktops, Progent has the background and knowledge to handle the complexity of designing, configuring, and maintaining an IT infrastructure that is dependable, safe, efficient, and supportive of your business objectives.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.

Contact a Progent Computer Support Expert
To learn how you can access a Progent network support expert for online or onsite expertise in , phone 1-800-993-9400 or visit Online Computer Help.