For small office computer networks located anywhere in the state ofKentucky, Progent's Microsoft qualified technical team members can provide remote phone help and remote troubleshooting to repair your network problems quickly and cost effectively. Progent has acquired top-notch skills, advanced software tools, and support databases to identify and fix network problems without the high cost and delays associated with onsite technical service calls.
If yourKentuckycompany is located outside of the larger metro areas such asLouisville, Lexington, Owensboro, or Bowling Green, your nearby network support choices may be limited in skills, or not available during an emergency. This results in a office network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís staff of expert network professionals average more than twelve years of real-world industry experience, in the trenches of network support, performing a extensive range of technical tasks for a broad range of clients. This means you obtain not only the technical expertise needed for the job, but a professional with proven methods for applying those skills to provide affordable network solutions.
ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies more than a quarter century of background helping manufacturing and service organizations to manage complex supply chains and improve the efficiency of key processes in order to bring products to market quickly and adhere to customer schedules dependably. Progent can provide the skills of an ERP specialist with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or on-premises services that can range from occasional advice to end-to-end solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, training, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Microsoft Dynamics NAV Consulting
The most recent version of Microsoft Dynamics NAV offers powerful innovations including specialized Role Centers, improved business analytics and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV consulting experts offer software development, integration and debugging services to enable your company to get the most from Microsoft Dynamics NAV. Progentís engineers can help you to connect Microsoft Dynamics NAV ERP software to other systems and programs. Also, Progent can assist your organization to design and utilize data warehouses so you can enhance your knowledge of your operations, attract additional customers, refine your marketing strategies, and build productive partnerships.
Consulting and Troubleshooting Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist you to migrate from an earlier edition of SCVMM or from a third-party virtualization management platform, and Progent can help you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you realize maximum return on investment. Progent can also provide SCVMM 2016 migration expertise to assist you to design and carry out a smooth migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from stronger security capabilities, high availability VMM storage fabric, and other enhancements.
Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and implement a wireless network customized for your environment, providing your business a wireless solution that delivers the reception, performance, capacity, QoS, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service. Progentís onsite survey includes physical walkthroughs, RF and data protection assessment of your current wireless network, analysis of your buildingís floor plans, testing for RF contention, signal propagation modeling, selection of the best locations for client-specified WAPs such as Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a detailed document describing a new WLAN.
Microsoft Virtual Desktop Help
Microsoft's desktop virtualization solutions reduce the effort required for network managers to install software programs so that they are consistent across a corporate workforce, provide the ability to manage access to business information, and allow fast deployment of new or updated workstations. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers RDS simplifies desktop access, improves responsiveness, strengthens security, centralizes administration, and provides an almost transparent client environment. Progent's Windows Server 2016 engineers can assist you to assess the business benefits of Microsoft's desktop virtualization solutions, configure test and on-line environments, optimize your system architecture to accommodate virtual clients efficiently, evaluate and remediate security problems, and educate your IT administrators to follow industry best practices to gain maximum payback from client virtualization.
Collaborative Platforms Consulting Expertise for Teleworkers
Progent can help small and medium-size organizations to configure collaboration software like SharePoint and Teams to enable their teleworkers to benefit from positive interaction with fellow workers and other stakeholders. To find out about how Progent can help businesses to integrate and maintain collaboration platforms for teleworkers, see collaboration software consulting expertise for remote workers.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Easy Sign-on and Pricing Model
Progent's simple per-minute billing model has no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that drive up service. For remote support from Progent during normal working hours, you only pay for the actual time spent resolving your issue. If it only requires ten minutes to solve your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when a Progent expert is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be billed for our expertís travel time, but not a higher emergency rate. Because Progent has a large pool of consultants located within the entire service territory, an available consultant is usually near to assist. Progent can in addition offer onsite technical support to the majority of zip codes in the U.S. within 24 hours of answering a support call. Progent's online technical support group has delivered help to small companies in every state in the U.S (See Progent's nationwide testimonials.)
Remote Support for Microsoft Windows Server 2008
The complexity and versatility of Microsoft Windows Server 2008 R2 calls for an information technology expert with practical experience and broad knowledge in architecting and deploying cohesive end-to-end business information networks. The professional experience of Progent's seasoned Windows Server experts, averaging over 10 years of background integrating Microsoft-powered solutions, assures your success in maintaining and troubleshooting your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to assess the business value of migrating from Windows Server 2008 to Windows Server 2012 R2 or later. If you are considering building a hybrid network model that combines local resources with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
Progent's Integration and Training Support for Office Desktop and Office 365
Progent's Office and Office 365 consultants can help businesses to integrate Microsoft Office desktop and Microsoft Office 365 applications including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that provides fast ROI and enables better business results. Progent can assist your company to interface Microsoft Office or Office 365 applications with each other and with additional core Microsoft technologies including SharePoint, Microsoft Exchange Server and SQL Server running locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems between various versions of Office desktop and can provide customized online Microsoft Office and Office 365 training to individuals and teams.
Help Desk Support Services for Telecommuters
Progent can provide small and medium-size companies supplemental or comprehensive Help Desk Call Center support services for an at-home workforce. For information about Progent's overflow or fully outsourced Help Desk Call Center services for teleworkers, go to Help Desk Call Center support for teleworkers.
Progent's consultants offer Mac users a range of IT services such as online Apple macOS and OS X desktop help, help with Mac applications, Office 365 Outlook for Mac and MS Exchange consulting, Mac protection and connectivity engineering, co-existence between Apple macOS and OS X and Windows networks, and one-on-one training. For IT networks based exclusively on Apple macOS and OS X or for systems incorporating a mix of Apple macOS and OS X, Linux, and MS Windows-powered servers and desktops, Progent has the background and knowledge to deal with the complexity of architecting, installing, and maintaining a network solution that is reliable, safe, efficient, and aligned with your company's objectives.
System Center Data Protection Manager Consulting Services
System Center 2016 Data Protection Manager provides small to mid-size organizations near-continuous backup and simplified recovery capabilities for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for critical platforms such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can help you to plan, deploy, administer, and troubleshoot an enterprise-wide backup/recovery solution built around DPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to resolve technical bottlenecks or provide end-to-end project management services to make sure you complete your Data Protection Manager 2016 initiative on schedule and on budget.
Detailed Reporting of Services
Progent produces full and meaningful reports of all support activity to make sure customers do not feel like a hostage to their support provider. Progent sends email accounts of services shortly after finishing each service interaction, and also sends a printed copy along with monthly invoices. Comprehensive network service documentation makes it less risky for customers to move to a new support organization or assume more support responsibilities internally. Good service documentation also provides IT managers the information required to assess the quality of maintenance services and produce better informed IT expense projections.
Consulting Expertise for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have over 10 years of experience planning, deploying, optimizing and fixing SCOM solutions and can provide companies of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also help you to import and tune Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) expertise to assist your organization to upgrade efficiently from SCOM 2012 to SCOM 2016.
Network Security Protection Consulting Services for Teleworkers
Progent can help small and mid-size businesses to implement endpoint device security protection solutions and provide cleanup services for at-home workers. To learn about Progent's network security defense expertise for remote workers, see security protection services for an at-home workforce.
Get in Touch with a Progent Network Consultant
To find out how you can contact a Progent computer support expert for remote or onsite support, phone 1-800-993-9400 or go to Remote Network Support.