If your company computer network is inKentuckyyou can depend on quick online contact with a UNIX or Cisco CCIE professional to help with urgent issues involving your IT network. Progent maintains among the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants accessible online of any nationwide service organization in the U.S. The cost is affordable, billing is per minute, sign-up is immediate, and support is unbeatable.
In case yourKentuckysmall business is located far from more populated metropolitan areas likeLouisville, Lexington, Owensboro, or Bowling Green, contact with UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often problematic when there's an emergency. This can result in a loss of productivity for your company, upset clients, unproductive workers, and distracted management. By utilizing Progent's remote support, you can get in touch with a Certified professional who can deliver help when you require it to get your network operating.
Since Progent charges for phone support by the minute, your company owes exclusively for support received. Progent imposes no initialization surcharge. Some online consulting organizations have substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity and simple billing model do away with large bills for quick fixes.
If your Kentucky business needs online support for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online help, phone 866-776-4368, or see Contact Progent.
What Makes Progent's Remote Technical Support Services Special?
Progent's experienced team of remote consulting engineers has a broad range of in-depth information technology knowledge. This enables Progent's online technical support experts to deal successfully with the most challenging network trouble faster than is feasible with typical third-party service firms or with the in-house IT resources commonly found in smaller companies. Progent has developed the technology and experience to repair problems economically in a wide variety of network environments that incorporate combinations of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (See Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE engineers have qualified for advanced credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online service engineers also have a number of key Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
In order to assist companies who run networks powered by a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows technology, Progent's remote service group makes available the assistance of engineers who hold prestigious Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security expertise, Progent offers remote support from engineers who hold important security certifications including CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's expertise combined with Progent's cooperative approach to fixing technical difficulties allows service escalation, if appropriate, to experts with sufficient background to deal with particularly tough problems. This accelerates resolutions of urgent problems, avoids system disruption, and reduces technical support invoices.
For businesses anywhere in Kentucky, Progent allows fast remote access to a UNIX, Linux, Solaris, Apple macOS or OS X consultant for emergency help to repair computer issues that are affecting productivity but are beyond the experience of your in-house computer service group. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier engineers can analyze your network via the latest remote support tools in order to perform rapid and economical diagnosis and repair of critical IT issues.
Services Progent's Remote Support Specialists Can Provide Your Kentucky Company
Progent's network engineers can provide advanced support for an extensive array of UNIX, Apple Mac, Cisco, and Microsoft products and technologies including:
Remote Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote network support staff can assist Kentucky small businesses to maintain a large set of computer products and technologies such as system architecture, messaging support, security expertise for computer systems and company operations, Microsoft Windows coexistence with UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, VMware technologies for processor economization and centralized management, and migration from out-of-date applications to modern solutions based on updated versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's support professionals offer online troubleshooting for computers based on popular variants of the UNIX OS such as:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or familiar Linux products including
Cisco Network Infrastructure and Security Technology
Progent is unmatched in the computer support arena for offering immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level network consultants who qualify for this advanced certification by passing intense examinations given by Cisco. Usually CCIEs are employed by large enterprises or national Internet service providers (ISPs), and consequently their expertise is not readily available to smaller companies.
Progent is one of the few IT technology support organizations that makes sure that CCIEs are available to assist small and medium sized companies. In addition, Progent facilitates quick contact with a Cisco CCIE by phone so your company can get immediate support for critical system issues that are impacting your productivity but are not within the scope of your ordinary network maintenance providers. Progent's CCIE engineers can access your environment via sophisticated remote troubleshooting tools to execute quick and cost-effective diagnosis and remediation of serious system problems. For more information concerning Progent's services for Cisco network appliances, see Cisco Network Engineering Services.
Microsoft Certified Partner for Online Consulting for MS Windows
Progent's Microsoft-certified remote support engineers can deliver computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of platform expertise such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment support and Lync Server 2010 maintenance, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Premier System Security Consultants
Progent provides you the services of qualified CISM and ISSAP security consultants who can deliver a variety of security solutions that can improve the immunity of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against attacks or assist you to recover fast from an attack. Security services provided Progent include: in depth security evaluation using platforms such as GFI LANguard, EEYE Vulnerability Scanner, and utilities from Solar Winds and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; planning secure architectures for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring. To learn more on Progent's security expertise for small and medium-size businesses, go to Progent's Engineering Expertise for Network Security.
Applications Services: Webinar Training, Development, Problem Solving
Progent's Apple Mac technology experts can promote the creative facets of Macintosh computing by providing help services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Group can supply in-depth consulting support and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To learn additional information on Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Help Desk Outsourcing Options
Progent provides three programs for Help Desk assistance : UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Helpdesk Process Consulting and Staffing.
Progent's Help Desk Outsourcing Services are designed mainly for companies who need the timely availability of a professional Help Desk Call Center but who have limited funds and internal support resources. Progentís Virtual Help Desk is a transparent extension of your current Helpdesk staff. Progent can operate as a main Help Desk for your business, represent an escalation resource for tough technical problems, or be available in those instances when your ordinary service providers are swamped. Progent's Help Desk Consulting Services can aid you in building an efficient new Call Center or improving your existing one, selecting or customizing Call Center application software to address the special needs of your company, or providing supplemental personnel to operate online in conjunction with your internal Help Desk group to deal with high-demand events like software migrations.
Progent is a Microsoft-Certified Partner and maintains a skilled roster of Cisco-certified network experts. Progent's Help Desk staff of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts are ready to offer your clients fast communication with a dependable technical support resource with extensive experience delivering phone support and remote access troubleshooting for small and midsize business information systems. Progent's focus is on giving the Help Desk Call Center a positive image as a major contributor to company success, and Progent's mission is to fix and not merely record problems. To find out more about Progent's Help Desk Call Center support, see Progent's Help Desk Call Center Services.
Progent's Online Support Technologies
Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Specialist Now
Progent's highly evolved customer support database software includes comprehensive records for all support delivered to Progent's customers. Each active Progent staff engineer has access to the details of services rendered to every client by any team engineer. This archive of trouble tickets and solutions is structured as an easily accessible proprietary database that enables Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's partnerships with major vendors including Cisco and Microsoft make available other vast technical support knowledge bases as well as to vendors' internal technical personnel that enable Progent's online service specialists to come up with the best solutions promptly.
To learn how you can ask a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for emergency phone-based professional help in Kentucky, call 1-800-993-9400 or visit Expert Remote Network Support.