If your company network is inKentuckyyou can depend on quick remote access to a UNIX or Cisco CCIE support specialist to fix urgent issues that threaten your network. Progent maintains among the most extensive groups of UNIX and Cisco CCIE consultants available by phone of any nationwide service organization in the United States. The cost is affordable, billing is per minute, sign-up is fast, and service is unbeatable.

If yourKentuckyoffice is based far from larger metropolitan neighborhoods likeLouisville, Lexington, Owensboro, or Bowling Green, help from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts could be limited when there's an emergency. This could mean lost revenue for your company, angry clients, unproductive employees, and defocused executives. By contacting Progent, you have access to a Premier consultant who can provide assistance when you need it to get your computer network on line.

Since Progent bills for remote service per minute, your company pays only for services provided. Progent imposes no startup surcharge. Many remote support companies demand substantial minimum time requirements or bill for each quarter hour or longer. Progent's fine granularity and simple pricing mechanism save you from large bills for fast repairs.

If your Kentucky company needs online help for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, visit Progent's remote help, phone 866-776-4368, or refer to Contact Progent.

What Makes Progent's Remote Technical Support Services Unique?
Progent's seasoned staff of online support engineers possesses a broad array of world-class computer skills. This enables Progent's online service specialists to deal successfully with the most challenging technical problems faster than is feasible with typical third-party support firms or with the in-house IT resources commonly available to smaller companies. Progent has developed the technology and experience to repair problems economically in many different network configurations that feature combinations of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)

Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE service specialists have been awarded professional credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service experts also have a number of key Cisco credentials which include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help businesses who run environments based on a combination of UNIX/Linux, macOS and OS X, and Microsoft Windows operating systems, Progent's remote service group makes available the expertise of consultants with important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering advanced security consulting, Progent offers remote support from professionals with important security credentials including Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants. The range of Progent's expertise combined with Progent's group approach to fixing technical problems streamlines trouble ticket escalation, if needed, to specialists with relevant competence to deal with particularly intractable jobs. This accelerates resolutions of serious problems, avoids system disruption, and reduces maintenance invoices.

For companies throughout Kentucky, Progent offers immediate online communication with a UNIX/Linux, Sun Solaris, macOS or OS X consultant for critical support to troubleshoot network issues that are damaging business productivity and are outside the skill set of your local network service group. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Certified support professionals can connect to your network by means of the latest remote troubleshooting utilities that allow them to deliver rapid and efficient evaluation and repair of serious IT issues.

Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your Kentucky Business
Progent's online professionals can offer expert assistance for a comprehensive set of UNIX, Apple Mac, Cisco, and Microsoft Windows solutions including:

Remote Troubleshooting and Consulting for UNIX, Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote computer support team can assist Kentucky companies to maintain an extensive set of computer products and technologies such as system architecture, email support, security consulting for computer systems and company processes, Microsoft Windows integration with UNIX/Linux, Solaris, or Apple macOS and OS X systems, virtual server products for server consolidation and streamlined management, and moving from outdated systems to current environments powered by updated versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.

Progent's service experts offer online troubleshooting for systems powered by popular versions of the UNIX operating system such as: Apple macOS and OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or familiar Linux products including RedHat, SUSE, Debian-GNU and Slackware Linux.

Cisco Network Infrastructure and Security Solutions
Progent leads the network support industry for offering fast and economical communication with Cisco CCIEs. Cisco-certified CCIEs are elite network engineers who qualify for this rare credential by passing strenuous testing supervised by Cisco. In most cases CCIEs are employed by big enterprises or nationwide Internet service providers (ISPs), and so their services are not conveniently available to the general public.

Progent is among the only IT consulting organizations that makes sure that Cisco CCIEs stay accessible to help small and mid-size organizations. In addition, Progent can provide quick access to a Cisco CCIE via telephone so you can receive timely help for urgent network issues that are disrupting your productivity but are outside the experience of your local network support providers. Progent's CCIE support experts can connect to your network by utilizing state-of-the-art remote support tools in order to provide rapid and cost-effective diagnosis and remediation of critical network anomalies.

CCIE Premier experts from Progent can help your business to plan, configure, and manage an integrated business network that can streamline business processes, reduce costs, and speed the path to productivity. By offering Cisco broadband routers experience with Cisco Catalyst switches consulting services and Aironet wireless technology configuration assistance, Progent can significantly improve the strategic value of your network infrastructure in Kentucky. To find out more information about Progent's expertise in Cisco infrastructure, see Cisco Network Engineering Support.

Microsoft Partner for Phone-based Technical Support for Microsoft Windows
Progent's Microsoft-certified remote support experts can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help your company with a wide variety of technology expertise including Windows Server 2019 migration services, Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business configuration support and Lync 2010 maintenance, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

Certified System Security Consultants
Progent provides you contact with certified CISM and ISSAP security engineers who can deliver a range of system protection services that can bolster the defenses of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against internal or external threats or help your business to recuperate quickly from an attack. Security services provided Progent include: extensive security evaluation utilizing technologies such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds and Hydra; fast recovery from virus and worm attacks; setting up firewalls; planning safe techniques for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and implementing 24x7 network monitoring. To find out additional information concerning Progent's security support for small and midsize businesses, refer to Progent's Consulting Services for System Security.

Business Applications Services: Training, Custom Programming, Troubleshooting
Progent's Apple Mac technology consultants can support the creative aspect of Mac computing by providing consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Team can supply in-depth engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

Help Desk Service and Outsourcing Options
Progent offers three service offerings for Call Center services including UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing.

Progent is a Microsoft-Certified Partner and has a skilled team of Cisco-certified networking specialists. Progent's Help Desk team of seasoned UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are available to provide your clients fast communication with a dependable support resource with extensive experience in telephone-based help and online repair service for small and medium-size business information systems. Progent's concentration is on earning the Call Center a respected reputation as a significant driver of company productivity, and Progent's mission is to fix and not just record problems. To find out more concerning Progent's Call Center outsourcing, refer to Progent's Help Desk Call Center Services.

Progent's Remote Support Technologies
Progent's sophisticated customer support reporting system includes extensive histories for all support provided to Progent's clients. Every active Progent team engineer has the benefit of the specifics of support delivered to every customer by any staff member. This history of trouble tickets and solutions is structured as a readily retrievable internal knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's certifications with key industry leaders such as Cisco and Microsoft permit access to other vast technical support databases and to vendors' in-house engineering personnel that allow Progent's remote service specialists to come up with the optimal solutions promptly.

Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Expert Immediately
To see how to get in touch with a UNIX/Linux consultant or a Cisco CCIE for urgent remote consulting support in Kentucky, call 1-800-993-9400 or visit Urgent Remote Network Support.


An index of content::

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  • Les Kent has a 35-year track record of successful technology integration, corporate management, marketing, and operations. He has demonstrated a talent for creating sophisticated information technology solutions during his time as as a network architect, application developer, project manager, implementation expert, and problem solver for small companies, start-ups, and global enterprises.

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    Progent offers several basic kinds of Helpdesk support including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your customers easy access to a reliable technical group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's concentration is on earning the support Call Center a respected reputation as a key contributor to company productivity. Progent's target is to resolve rather than merely report problems.

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  • Award Winning Microsoft Dynamics GP System Upgrade Technology Professional
    Microsoft Dynamics GP System Update Planning Professionals

    Progent has supported Dynamics GP and Great Plains software for almost two decades and Progent has provided integration, software development, education, and troubleshooting services since the platform's debut. Progent offers top-tier expertise for updating legacy Dynamics GP ERP systems. Progent can help your business to design, test, and implement an efficient migration from a a legacy version of GP to the latest edition of Microsoft Dynamics GP.

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    Fault Tolerant Collocation Consult

    Progent's Data Center engineers can show you how to identify fault-tolerant data centers that match the specific requirements of your business. Fault tolerant colocation sites are especially attractive to small companies because of their affordability and convenience in comparison to taking a do-it-yourself strategy. Attempting to create an in-house data center with even a basic degree of fault tolerance is too expensive for most small businesses. Progent can help you reap all the benefits of non-stop data centers and 24x7 colo sites by providing a complete array of consulting and support services.

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  • Support and Help Redhat Kentucky - Louisville, KY, Lexington, KY, Owensboro, KY, Bowling Green, KY
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    Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-location migrations, Progent has the experience to finish your move rapidly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.

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    Progentís Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and business analysis tool based, like all Microsoft financial tools, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented approach you can purchase only the functions you currently require, with the option to expand clients and increase capabilities when necessary. Progentís Dynamics GP/Great Plains consulting engineers can help you install, customize and administer the current version of Dynamics GP or migrate efficiently from an older release.

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  • Network Support Outsourcing Consulting Services
    Remote Chief Information Officer Outsourcing Consultant Services

    Progent can provide comprehensive remote consulting for all major technical areas common to small business IT systems and offers a variety of strategic, as-needed services including a temporary CIO to offer advanced IT design and budgeting skills, a Call Center for help desk services, proactive server monitoring, spam/virus protection as a managed service, best-practices project management help for critical projects like site moves orOS upgrades, Cisco-certified consultants for designing high-performance and robust infrastructure, certified security specialists to ensure information protection and compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to create, enhance, or troubleshoot mission-critical applications.

  • Support Services Windows Server 2019 Windows Admin Center Microsoft Certified Partner Windows Server 2019 Windows Defender ATP Help and Support
  • Support and Setup Postini 24x7x365 Postini Support and Help
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  • Top Network Consultant 802.11 Wireless LAN Consultant Wireless LAN

  • Top Security Contractor Juniper SSL VPN
    Juniper SA Series SSL VPN Firewall Setup

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

  • Top Quality Dynamics GP Dealer - Lexington-Fayette - Upgrade Programming and Support Lexington-Fayette, USA MS Dynamics GP Lexington-Fayette Solution Provider - Upgrade Expert
  • Top Ranked Microsoft Certified Partner Coding Microsoft Azure integration Remote Azure Stack integration Specialist
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  • Top Rated Linux Integration Services UNIX Online Troubleshooting Louisville, Lexington, Owensboro, KY
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  • Service Reporting Remote Troubleshooting
    Biggest Service Database Support

    Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

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  • Azure Hybrid integration Engineers
    Integration Microsoft Azure VPN configuration

    Progent can help small businesses to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you sidestep the common errors small companies make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN connections and to manage iPhones and iPads and Google Android handhelds.

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  • Wireless LAN Support Wireless Network Online Technical Support

  • After Hours Engineers Dynamics GP System Migration Planning
    Professionals Dynamics GP Upgrade

    Progent has supported Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has provided integration, software development, education, and debugging services since the platform's debut. Progent can provide high-level expertise for updating legacy Dynamics GP/Great Plains ERP systems. Progent can assist your business to plan, validate, and carry out a cost-effective upgrade from a an outdated version of GP to the latest release of Dynamics GP.

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