If your company IT network is in Kentucky you can depend on quick remote technical support from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified engineer to help with critical issues affecting your computer network. Progent retains one of the largest groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals accessible remotely of any independent service firm in the country. The cost is competitive, charges are per minute, sign-up is quick, and service is world class.
If your Kentucky small business is located some distance from more populated metropolitan neighborhoods like Louisville, Lexington, Owensboro, or Bowling Green, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified engineers is often problematic when you have an urgent situation. This can result in lost revenue for your business, angry clients, idle employees, and defocused management. By utilizing Progent, you can get in touch with a Premier professional who can provide help whenever you need it to get your network operating.
Because Progent charges for remote support per minute, your business pays exclusively for technical help received. Progent imposes no service activation fee. Some remote consulting companies apply substantial minimum payments or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with big bills for quick fixes.
If your Kentucky company needs technical help for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online support, call 866-776-4368, or see Contact Progent.
What Makes Progent's Remote Technical Support Program Unique?
Progent's experienced team of online consulting professionals has a broad range of world-class information technology knowledge. This allows Progent's remote service specialists to deal successfully with the most challenging technical problems faster than is possible with typical independent service organizations or with the internal IT staff commonly found in smaller businesses. Progent has refined the tools and experience to repair technical issues efficiently in many different network environments that feature combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft, and Cisco technologies. (Refer to Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CISCO CCIE service specialists have been awarded advanced credentials including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote service engineers also hold a number of key Cisco credentials including Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
In order to help businesses who maintain networks incorporating a combination of UNIX/Linux, macOS and OS X, and Microsoft operating systems, Progent's remote service group offers the help of support specialists who hold prestigious Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering company-wide security expertise, Progent offers online support from engineers who have qualified for recognized security credentials such as CISM consultants, Certified Information Systems Security Professional specialists, and ISSAP engineers. The range of Progent's expertise coupled with Progent's team-oriented approach to repairing network problems allows trouble ticket escalation, if needed, to specialists with sufficient background to resolve particularly tough jobs. This accelerates resolutions of serious problems, avoids system disruption, and reduces technical support bills.
For businesses throughout Kentucky, Progent offers fast remote contact with a UNIX/Linux, Sun Solaris, macOS or OS X engineer for emergency expertise to repair network issues that are affecting business productivity but are beyond the comfort zone of your ordinary IT maintenance group. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier consultants can interface with your network by means of the latest remote troubleshooting technologies in order to deliver quick and economical evaluation and remediation of serious network problems.
Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your Kentucky Business
Progent's network engineers are qualified to provide expert help for a comprehensive array of UNIX, Apple, Cisco, and Microsoft Windows products and technologies including:
Remote Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote technical support staff can assist Kentucky companies with a broad assortment of information products and technologies such as network architecture, email solutions, security consulting for networks and business operations, Microsoft Windows integration with UNIX/Linux, Solaris, or macOS and OS X platforms, VMware products for processor economization and streamlined management, and migration from legacy applications to current solutions based on updated versions of UNIX/Linux, Solaris, macOS and OS X, or Microsoft Windows.
Progent's service professionals can provide online troubleshooting for computers based on major derivatives of the UNIX operating system including:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or familiar Linux products including
Debian GNU/Linux and
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the IT consulting arena for offering fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after networking professionals who are awarded this advanced certification by passing thorough examinations supervised by Cisco. The vast majority of Cisco CCIEs are employed by big enterprises or national Internet service providers, and so their skills are not easily accessible to small and midsize businesses.
Progent is one of the only IT technology service firms that makes sure that Cisco CCIEs are available to support small and mid-size companies. In addition, Progent can provide convenient contact with a Cisco CCIE by telephone so that you can benefit from timely help for critical network problems that are impacting your productivity but are outside the experience of your usual IT maintenance resources. Progent's CCIE consultants can connect to your network by means of sophisticated remote support tools in order to perform quick and economical diagnosis and repair of critical network problems. For more on Progent's expertise in Cisco network appliances, see Cisco Network Consulting Expertise.
Microsoft Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-expert online support engineers can provide network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of technology practice areas such as
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server design,
Skype for Business integration support and Lync Server 2010 maintenance, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Premier Security Engineers
Progent offers you access to expert CISM, CISA and CISSP security engineers who can deliver a variety of security services that can bolster the protection of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against assaults or help your business to recuperate rapidly from an assault. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and utilities from Metasploit and Nikto; fast recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile access; securing your email system from spam and directory harvest attacks; and setting up round-the-clock automated monitoring. To read more about Progent's security support for small and midsize businesses, visit Progent's Engineering Services for Network Security.
Business Applications Services: Training, Development, Problem Solving
Progent's Apple Mac technology consultants can support the creative facets of Mac environments by offering help services and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Team offers professional consulting expertise and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Office Excel. To find out more information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Call Center Support Options
Progent offers a selection of support programs for Help Desk Call Center assistance including UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services.
Progent's Help Desk Outsourcing Services are intended mainly for businesses who need the immediate availability of an effective Help Desk Call Center but who have relatively small budgets and IT management resources. Progentís Virtual Help Desk is a seamless extension of your existing Call Center team. Progent can act as a main Call Center for your organization, represent an escalation alternative for tough technical issues, or be available in overflow situations when your ordinary resources are swamped. Progent's Call Center Consulting Services can aid you in building an efficient new Help Desk or enhancing your existing one, selecting or customizing Call Center software products to address the particular needs of your business, or adding supplemental staff to operate online in conjunction with your internal Help Desk Call Center resources to deal with high-demand events like software migrations.
Progent is a Microsoft-Certified Partner and has a large roster of Cisco-authorized network specialists. Progent's Help Desk Call Center staff of seasoned UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals can offer your customers instant contact with a dependable technical support team with years of experience in telephone-based help and online troubleshooting for small and midsize business information systems. Progent's concentration is on giving the Help Desk a respected image as a solid contributor to business performance, and Progent's aim is to fix and not simply document problems. To find out more information about Progent's Call Center support and outsourcing services, see Progent's Help Desk Call Center Support.
Progent's Online Support Tools
Talk to a UNIX/Linux or Cisco Network Assistance Specialist Now
Progent's highly evolved service database system keeps comprehensive records of all service delivered to Progent's clients. Every active Progent staff consultant has the benefit of the specifics of services rendered to each client by any team engineer. This history of trouble tickets and fixes is organized as an easily retrievable internal database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's partnerships with key industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and to vendors' internal engineering staff that enable Progent's online service specialists to find the best resolutions promptly.
To learn how you can contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Certified CCIE for urgent remote engineering help in Kentucky, phone 1-800-993-9400 or go to Expert Remote Computer Help.