Affordable Network Support from Microsoft and Cisco Certified Experts for Businesses in Killeen, TX
By offering professional know-how whenever you need it, making available specialized expertise for critical applications, offering high-value services such as virtual server hosting, invoicing only for services delivered, and charging no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It network and reduce service expenses. Progent appreciates that network security, reliability, and efficiency are as critical to small companies as to major corporations but that smaller organizations don't have the leverage to spend heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no network consulting firm can equal Progent's capability to deliver the IT support your business needs whenever you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support group. This can cut costs and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to help your business to plan and implement a sensible cloud strategy.

Primary Areas of Expertise Serviced by Progent for Businesses in Killeen, Texas
Progent's nationwide group of industry certified consultants provides support for all aspects of network systems deployed by businesses of any size. Practice areas served by Progent in and around Killeen include:

Support Delivery Options Available for Killeen, Texas Companies
Progent has a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing network support is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-through, and tight cost monitoring across an array of IT service delivery alternatives that include online repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to analyze and fix network issues without the expense or time loss of travel for onsite service visits. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's remote network support services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: in-person support technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all companies who require fast and reliable support from a professional Help Desk Call Center with efficient telephone support, online repair tools, and enough technical depth for full escalation. Because smaller businesses usually have limited IT funds and can spare scant management attention for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that business information systems are always productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can provide assistance with vital technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security engineering, non-stop network design, virtualization strategies, plus configuration, programming and support for business software including financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and major system migrations, extended projects such as business information application development and support, relational database software development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server to provide small companies with higher levels of reliability, security, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small organizations. Since Progent uses the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is also easy for customers to migrate to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow small businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of small companies, and retains ownership of the software in the customer's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Killeen, Texas Small Businesses
Progent's staff size, breadth of technical skill, and experience with corporate network support enable small and midsize businesses to sidestep the pitfalls associated with over reliance on small service organizations or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, smaller businesses sometimes rely heavily on freelance consultants. Though individual support engineers have lower overhead than larger support firms and can afford to bill apparently smaller rates, they are frequently spread too thin to respond quickly to urgent situations. If an independent engineer is occupied with different customer, ill, on vacation, or in training, the lack of replacement staff may require your company to wait for help in case of an emergency. As your small business expands, system downtime or problems with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can evaporate quickly due to lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a large engineering team to depend on for help requires them to train on the job while your organization winds up footing the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated IT Solutions
    Many smaller support organizations or freelance engineers focused on small business IT support are capable of providing routine solutions but lack the seasoning to deal efficiently with complicated network environments that have a variety of operating systems, many offices, Voice over IP systems, mobile workers, interconnected accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large staff of specialists can benefit your company because enterprise environments are inherently complex, support issues demand in-depth understanding of in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and security calls for industry-tested leading practices.

  • Create a Solid Foundation for Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Without a proper basis, a series of improvised fixes commonly get piled on top of a tenuous structure. As a business evolves, stability and scalability problems can undermine the success of the business. These environments need proper assessment, intelligent strategic planning, and in-depth experience to upgrade to a network environment that will provide the solid foundation to handle current business needs and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies require guidance and education to navigate through an ever more complicated maze of IT options offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This allows Progent to align consulting support with the real needs of clients. Combining IT consulting and product reselling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a client.

Contact Progent
In case your Killeen, Texas company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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