Expert Online Technical Support for Killeen, Texas Small Business Computers from Certified Engineers
Small companies have typically been overlooked by major network service firms. Many small businesses permit themselves to grow excessively dependent on individual consultants or small consulting organizations who lack the size or broad skill sets to respond quickly or efficiently to network crises. Still other small companies turn to mass-market support providers staffed with personnel trained to provide by-the-numbers fixes for common problems but who do not have the background and versatility to deal with the variety of environments and absence of standardization that characterizes small business information systems.
Progent's time-tested methodology for providing low-cost and successful technical service to small companies has made Progent one of the top Microsoft-certified IT service firms in the industry. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing and project management services to reinforce the skills of your in-house network service group. This can cut costs and help meet schedules for big projects such as software programming, disaster recovery planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified experts to help your business to plan and execute a sensible cloud strategy.
Primary Practice Areas Supported by Progent for Business Networks in Killeen, Texas
Progent's nationwide team of world-class consultants offers support for virtually all facets of network systems deployed by companies of all sizes. Technologies served by Progent in Killeen include:
Service Delivery Alternatives Available for Killeen, Texas Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service records, reliable follow-through, and strict expense control across a range of network service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for new customers to accommodate emergency situations and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's online network support services.
- Onsite Service
Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems. To learn more, refer to Online Help Desk Services.
- Consulting Expertise
Progent offers small companies budget-friendly access to world-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, high availability network design, virtualization solutions, plus configuration, programming and training for small business software including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and major software migrations, longer term initiatives such as management reporting software programming and support, database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of availability, security, and performance than is possible using the class of on-site data center that is achievable for most small companies. Because Progent uses the same data centers that host the equipment of some of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the highest level of availability and scalability but that is in addition easy for customers to transfer to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can handle the multi- OS and non- standardized environments typical of small companies, and retains control of the licenses in the client's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Killeen, Texas Businesses
Progent's size, breadth of information technology skill, and experience with corporate network support allow small businesses to sidestep the problems associated with excessive dependence on thinly staffed support firms or individual engineers.
Teaming with Progent's Experts allows your small business to:
- Avoid Excessive Reliance on Individual Consultants
For network services, smaller businesses often depend excessively on independent consultants. Though freelance service providers have lower overhead than more substantial support firms and can afford to charge apparently lower fees, freelancers are occasionally spread too thin to react quickly to critical network problems. If an independent engineer is occupied with different client, ill, on travelling, or in training, the lack of backup staff may require your business to wait for help during a crisis. The more your company expands, system downtime or problems with critical programs get more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly due to lower productivity. In addition, when freelance consultants confront new technologies, the unavailability of a big engineering group to depend on for advice requires them to learn with the meter running while your business ends up footing the costs for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Solutions
The majority of small support organizations or independent engineers who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complex IT configurations that have a variety of platforms, numerous offices, Voice over IP implementations, mobile workers, integrated financial and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive team of experts can be valuable to your business because enterprise environments are by nature complicated, integration problems require thorough knowledge in numerous technical areas, and achieving a high level of robustness, availability, and protection requires industry-tested leading practices.
- Create a Firm Basis for Growth
Small companies typically start with a network cobbled together on a shoestring budget. Lacking a proper basis, a sequence of band-aid fixes often get thrown on top of a tenuous foundation. As a company grows, reliability and expandability issues can obstruct the success of the organization. These environments need thorough assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT environment that can act as the solid foundation to handle critical business needs and ease downstream expansion.
- Work with Solution Providers, Not Product Resellers
Small companies need direction and education to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting support with the genuine needs of customers. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a customer.
If your Killeen, Texas business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).