Expert Online Help for Killeen, Texas Networks from Certified Consultants
Small businesses have traditionally been overlooked by large IT support firms. Many small companies permit themselves to grow dangerously reliant on freelance consultants or small consulting firms who lack the size or extensive skill sets to react promptly or effectively to network crises. Other small companies turn to giant support firms that employ personnel able to provide standardized fixes for common problems but who do not have the experience and versatility to handle the variety of configurations and lack of standardization that characterizes small company information systems.
Progent's time-tested approach to providing low-cost and effective technical service to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the country. Progent has provided remote help to small businesses in every state in the country (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network support staff. This can cut costs and help meet schedules for major projects such as application design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Killeen, Texas Businesses
As a Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network experts and Apple Computer certified consultants, Progent offers emergency assistance and affordable remote consulting to Killeen, TX businesses for a broad array of information technologies such as:
Service Delivery Alternatives for Killeen, Texas Companies
Progent has a selection of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and strict cost control for an array of network service delivery modes that include online repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and fix network problems without the cost or time loss of in-person service calls. The background of Progent's network engineers makes it possible to resolve most network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's online network support services.
- On-site Support
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to give small companies the ideal combination: in-person support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, visit Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, server virtualization solutions, plus integration, customization and training for business applications including financials, operations, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including site moves and major software migrations, longer term initiatives such as business analytics application programming and support, relational database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, security, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the world's largest IT companies, Progent can save you the cost of building and maintaining the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition convenient for clients to migrate to another support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class availability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments common with small businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote consulting to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide view of network security and can help with advanced security projects like SIEM solutions to help companies comply with business guidelines and government mandates for network data security and reporting.
The breadth and size of Progent's consulting staff offer a unique array of benefits to clients wishing to increase the productivity of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, in the trenches of IT support, performing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just expert IT capability, but also a support engineer with proven methods for fixing real-world IT problems rapidly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size bills for fast fixes. Another advantage of granular invoicing is that clients will be less tempted to permit minor issues to stay unaddressed until they grow into major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by each consultant to every client. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support staffs gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Read more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Killeen, Texas business needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).