Immediate, Low-cost Remote Computer Network Help for Killeen, Texas Small Companies
For over twenty years, Progent has focused on delivering enterprise-class network support services to clients who have small-company IT budgets. Progent has developed a powerful support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom remote repair technology, a substantial team of engineers certified in a wide array of IT practice areas, a Call Center operational model that maximizes responsiveness and ensures follow-through, a global team of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on fixing network problems in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal IT support team. Co-sourcing can cut costs and help meet schedules for major projects such as application development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to assist your company to plan and execute your cloud strategy.

Popular Practice Areas Serviced by Progent for Businesses in Killeen, Texas
Progent's nationwide team of world-class consultants provides assistance for all facets of network technology deployed by companies of all sizes. Areas supported by Progent in and around Killeen include:

Support Delivery Options Available for Killeen, Texas Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures rapid support, thorough service documentation, reliable follow-through, and strict expense control across an array of IT support delivery options that include online repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers allows them to resolve the majority of IT issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to give small and midsize companies the ideal combination: onsite support professionals when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses and local governments who need prompt and dependable support from an online Contact Center with efficient telephone assistance, online repair tools, and sufficient technical strength for all needed escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare little management attention for dealing with network support tasks, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business information systems are always up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus configuration, customization and support for small business applications including accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive system upgrades, extended projects such as management analytics application development and support, database software development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and MS SQL to provide small businesses with higher levels of reliability, security, and performance than is possible with the type of on-site data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can save you the cost of creating and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only provides the highest level of dependability and scalability but that is also simple for customers to transfer to another service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with mixed networks to save significantly on the expense of hardware, system support, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can handle the mixed- platform and loosely standardized environments common with small companies, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting staff offer a unique set of benefits to companies trying to maximize the business value of their IT network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the forefront of network service, executing a wide range of technical tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with proven methods for repairing real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no registration charge and requires no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size invoices for quick repairs. An additional advantage of granular pricing is that you will be less inclined to permit minor issues to stay unaddressed until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each staff member to each customer. The discipline of detailing and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house support personnel gain when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your Killeen, Texas business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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