Killeen, TX Online Support from World-class Network Troubleshooting Consultants
Progent's computer network support services can deliver your Killeen, TX company low cost and dependable access to world-class information technology professionals. By delivering network support service when you need it, offering advanced expertise for mission-critical technologies, delivering value-added support such as automated server monitoring, and invoicing only for services you use, Progent gives your Killeen, Texas company an affordable solution for maximizing the productivity of small-scale business information systems. If you run an onsite datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses to build and manage a reliable and secure information system and to benefit from quick availability of the skilled help ordinarily restricted to corporations who are able to support a sizeable in-house information technology staff.
For larger companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of certified experts to assist your company to design and execute a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Business Networks in Killeen, Texas
Progent offers the services of certified consultants for all facets of network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives for Killeen, Texas Businesses
Progent offers a selection of alternatives for providing small companies with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Support Mechanism promotes rapid support, thorough service documentation, consistent follow-up, and tight expense monitoring for a range of network service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's online network troubleshooting expertise.
- On-site Service
Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to give small companies the best of both worlds: on-premises support professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site support calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more concerning how to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, server virtualization strategies, plus integration, programming and training for small business applications including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and massive system migrations, extended initiatives like business information application development and customization, relational database software development and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible using the type of internal data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's production servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition simple for customers to transfer to another service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow companies with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Killeen, Texas Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate IT consulting enable small and midsize companies to avoid the problems related to excessive reliance on small service firms or individual consultants.
Teaming with Progent's Experts allows your company to:
- Avoid Excessive Dependence on Freelance Support Consultants
For IT support, small businesses sometimes rely heavily on freelance engineers. Though individual support engineers have lower overhead than larger IT service organizations and can typically bill apparently smaller rates, freelancers are sometimes spread too thin to react quickly to urgent situations. If an independent engineer is occupied with another client, sick, on vacation, or in training, the lack of replacement staff may force your company to go without assistance in case of an emergency. As your small business grows, system downtime or difficulties with critical applications become more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly due to lost productivity. Also, when independent engineers confront new technologies, the unavailability of a big engineering group to count on for help forces them to learn on the job while your organization winds up footing the costs for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated Network Solutions
The majority of small support firms or independent consultants who concentrate on small business IT support are capable of providing routine fixes but don't have the background to work efficiently with complicated IT environments with a variety of operating systems, numerous offices, Voice over IP systems, mobile workforces, interconnected financial and operational software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your company because big-company environments are inherently complicated, integration issues require in-depth knowledge in many technical areas, and reaching a high degree of robustness, availability, and protection calls for industry-tested leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a solid basis, a series of improvised fixes commonly get thrown on top of a tenuous foundation. As a company grows, stability and expandability problems can undermine the success of the business. These networks need thorough evaluation, smart strategic analysis, and broad-based experience to upgrade to a network environment that can provide the solid basis to handle critical business requirements and ease future growth.
- Work with Solution Providers, Not Resellers
Smaller businesses require guidance and education to work through an increasingly complicated array of IT options offered for enabling growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services exclusively. This permits Progent to match consulting support services with the real interests of clients. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a small business.
How to Contact Progent
In case your Killeen, Texas business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).