Expert Remote Service for Killeen, Texas Computer Networks from World-class Engineers
Small businesses have traditionally been overlooked by large network support firms. Many small businesses permit themselves to grow excessively dependent on freelance consultants or small support organizations who lack the size or comprehensive knowledge to respond quickly or effectively to network crises. Still other small companies turn to giant service firms that employ technicians taught to offer standardized fixes for ordinary problems but who are missing the background and versatility to deal with the variety of environments and absence of standardization typical of small company information systems.
Progent's time-tested approach to providing affordable and successful network support to small companies has made Progent one of the premiere Microsoft-certified network service organizations in the United States. Progent has delivered remote help to small businesses in every state in the U.S. (See Progent's customer testimonials).
For larger companies, Progent offers co-sourcing services to reinforce the technical skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application programming, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your company to plan and execute a sensible cloud computing strategy.
Core Technical Areas Serviced by Progent for Office Networks in Killeen, Texas
Progent offers the services of qualified experts for all aspects of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:
Support Delivery Alternatives Available for Killeen, Texas Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing network support is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity documentation, reliable follow-through, and strict cost control for an array of IT support delivery modes that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most IT problems quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: in-person support technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's onsite network service.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for all businesses who need fast and dependable support from an online Help Desk Call Center with effective telephone support, remote repair tools, and enough technical depth for all needed escalation. Since smaller businesses usually are constrained by limited IT budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most cost-effective way to ensure that small business information systems are always productive. Learn more about Progent's Help Desk services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, non-stop it system design, virtualization strategies, plus integration, programming and training for business software such as accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, longer term projects such as management information software development and support, relational database software programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response such as data restoration and virus removal.
- Application Server Hosting
Progent can host vital business applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of availability, protection, and performance than is possible with the type of on-site data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the world's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly tracked, and systems are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for clients to migrate to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow companies with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-certified security consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on network security and can assist with advanced security programs such as SIEM solutions to help enterprises comply with industry guidelines and government requirements for network information security and incident reporting.
The scope and depth of Progent's engineering staff bring a unique array of benefits to organizations wishing to increase the business value of their IT system within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the forefront of network support, executing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for repairing actual IT problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you pay just for received services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no registration fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids big bills for fast fixes. An additional advantage of granular pricing is that you won't be inclined to permit minor issues to stay unaddressed until they become major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The practice of documenting and organizing support records allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small companies who utilize freelance service providers or who maintain internal support staffs gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
Read more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Killeen, Texas company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).