Professional Remote Support for Killeen, Texas Networks from World-class Consultants
Small businesses have typically been overlooked by large network support firms. Many small companies permit themselves to grow overly dependent on freelance engineers or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to network emergencies. Other small businesses resort to giant service firms that employ technicians taught to provide standardized solutions to common issues but who do not have the experience and technical scope to deal with the diversity of environments and lack of standardization typical of small business information networks.
Progent's time-tested methodology for delivering low-cost and effective network service to small companies has made Progent one of the premiere Microsoft-certified IT consulting firms in the country. Progent has delivered remote help to businesses in every state in the country (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the skills of your in-house IT service staff. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, business continuity preparedness, security audits, office consolidations, or software migrations.
Progent can in addition offer access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.
Main Practice Areas Supported by Progent for Killeen, Texas Business Networks
As a Microsoft-certified Partner computer support company with a world-class group of Cisco Certified CCIE networking consultants and Apple accredited engineers, Progent provides urgent troubleshooting and affordable remote consulting to Killeen, TX businesses for a wide range of computer technologies such as:
Support Delivery Options for Killeen, Texas Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity records, dependable follow-through, and tight cost monitoring across an array of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite service calls. The background of Progent's network engineers makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to give small businesses the ideal combination: hands-on support technicians when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for in-person support visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details about how to register for Progent's in-person computer service.
- Help Desk
Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable support from an online Help Desk with effective phone assistance, remote repair capability, and enough technical strength for full escalation. Since small and midsize businesses usually are constrained by limited information technology funds and can spare scant executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that business information systems stay up and running. Learn more concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop network design, virtualization solutions, plus integration, programming and support for small business applications such as accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with one-time projects such as site relocations and major system migrations, longer term projects like business information software programming and support, database application development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response like disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher levels of availability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for the majority of small businesses. Since Progent uses the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are consistently archived and available for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to a different service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps control of the software in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory requirements for network information security and reporting.
The scope and depth of Progent's engineering staff bring a powerful set of benefits to customers trying to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of network support, performing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical help, but also a consultant with proven methods for solving real-world network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during regular working hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for quick repairs. Another advantage of by-the-minute billing is that your company are less tempted to permit simple issues to fester until they become big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by every staff member to each client. The practice of documenting and organizing support activity allows more efficient support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Small businesses who work with independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Killeen, Texas company wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).