Professional Online Support for Killeen, Texas Small Business Computers from Certified Consultants
Small businesses have typically been ignored by major network support firms. Some small businesses allow themselves to become dangerously dependent on individual engineers or small consulting organizations who lack the bandwidth or extensive knowledge to respond quickly or efficiently to network emergencies. Other small businesses turn to giant support providers that employ personnel taught to provide by-the-numbers solutions to common issues but who are missing the experience and versatility to deal with the diversity of environments and lack of standards typical of small business IT systems.
Progent's time-tested methodology for delivering low-cost and successful network support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has delivered online help to companies in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your internal IT support team. This can save money and minimize technical risks for big projects such as application programming, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can in addition offer the services of accredited consultants to assist your business to design and execute a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent's Consultants for Businesses in Killeen, Texas
Progent's nationwide team of industry certified consultants offers help for virtually all aspects of network technology used by businesses of any size. Practice areas supported by Progent in Killeen include:
Service Delivery Alternatives Available for Killeen, Texas Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering network support is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Service Mechanism ensures rapid response, thorough service records, reliable follow-up, and tight cost control across an array of network service delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service calls. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting expertise.
- On-site Support
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: onsite support technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for on-site support visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant network design, server virtualization solutions, plus integration, programming and training for business programs including accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and major software migrations, longer term initiatives such as management analytics software programming and support, relational database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL to provide small companies with greater levels of dependability, security, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the gear of some of the world's biggest IT companies, Progent can save you the cost of creating and maintaining the infrastructure required for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and extensibility but that is also convenient for customers to migrate to another service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow small businesses with mixed networks to save dramatically on the costs of hardware, system support, and IT management while getting world-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote consulting services to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for network data security and reporting.
The breadth and size of Progent's engineering team offer a powerful set of benefits to companies wishing to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, performing a broad variety of IT projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for resolving actual network problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size invoices for quick fixes. Another benefit of by-the-minute pricing is that you are not inclined to permit minor issues to stay unaddressed until they grow into big ones.
Read more about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each staff member to every customer. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who wonít release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Killeen, Texas business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).