Killeen, TX Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's computer network technical support services can provide your Killeen, TX company cost-effective and consistent access to Microsoft and Cisco certified consulting professionals. By delivering network consulting help when you require it, providing advanced knowledge for line-of-business applications, delivering unique support such as automated server monitoring, and billing only for support you receive, Progent offers your Killeen, Texas company an economical option for optimizing the profitability of small-scale business information systems. If you maintain an on-premises system, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to build and manage a robust and secure IT system and to benefit from fast availability of the seasoned help typically restricted to businesses who are able to set up a sizeable in-house IT staff.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal network support group. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your company to plan and execute your cloud computing strategy.
Key IT Areas Serviced by Progent for Killeen, Texas Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco Certified CCIE networking consultants and Apple accredited engineers, Progent offers emergency assistance and affordable online consulting to Killeen, TX businesses for a broad range of computer technologies such as:
Support Delivery Alternatives Available for Killeen, Texas Businesses
Progent has a variety of alternatives for providing small businesses with affordable computer services for technical support, consulting, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Support Model promotes fast support, comprehensive activity documentation, dependable follow-up, and strict cost control across an array of IT service delivery options that include online troubleshooting, in-person support, and top-level consulting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small businesses the ideal combination: on-premises service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning how to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with critical technologies such as
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, high availability it system design, virtualization solutions, plus configuration, programming and support for small business applications such as financials, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended initiatives like business information application development and customization, database application development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the multi- OS and non- standardized environments common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Killeen, Texas Small Businesses
Progent's size, scope of information technology expertise, and experience with enterprise network consulting allow small and midsize companies to sidestep the problems associated with excessive reliance on thinly staffed service firms or independent engineers.
Working with Progent enables your business to:
- Avoid Over Reliance on Individual Consultants
For network support, small businesses often rely heavily on independent consultants. Though individual support providers have lower overhead than more substantial IT service firms and can afford to bill apparently smaller rates, they are frequently too overworked to react rapidly to urgent situations. If an independent consultant is occupied with different client, sick, on vacation, or in training, the lack of replacement staff may require your company to wait for help during an emergency. As your small business expands, system downtime or difficulties with critical applications become more expensive. The money you believed you were saving on a freelancer can disappear fast because of lost productivity. In addition, when independent engineers encounter new problems, the lack of a large consulting team to depend on for advice requires them to train with the meter running while your organization winds up footing the costs for their ongoing education.
- Have Access to Experts in Sophisticated Network Solutions
Many small service organizations or independent engineers specializing in small company IT support are capable of providing routine fixes but don't have the experience to deal efficiently with complicated network configurations that have a variety of platforms, many sites, Voice over IP systems, mobile workforces, interconnected accounting and analytical software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your company because enterprise networks are inherently complicated, support problems require thorough knowledge in many technical disciplines, and reaching an acceptable level of robustness, availability, and protection calls for industry-tested processes.
- Build a Firm Basis for Growth
Small businesses often begin with an IT system implemented on a tight budget. Lacking a strong architecture, a series of band-aid repairs often get piled onto of a weak foundation. As a business grows, stability and expandability issues can hinder the productivity of the organization. Such environments need thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT environment that will provide the solid foundation to handle critical business requirements and ease future growth.
- Partner with Solution Providers, Not Product Vendors
Smaller companies require direction and education to navigate through an increasingly complex maze of IT alternatives offered for enabling growth and enhancing efficiency. They do not need a network consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This permits Progent to match technical services with the real interests of customers. Mixing IT support and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being based on the actual needs of a customer.
How to Contact Progent
In case your Killeen, Texas business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).