Expert Remote Support for Killeen, Texas Computer Networks from Certified Consultants
Small businesses have traditionally been underserved by major network support organizations. Many small businesses allow themselves to become dangerously reliant on individual engineers or small consulting organizations who lack the bandwidth or broad knowledge to respond promptly or effectively to technical emergencies. Still other small companies resort to giant support providers that employ technicians able to offer standardized fixes for ordinary problems but who are missing the experience and versatility to deal with the diversity of configurations and lack of standards that characterizes small business IT networks.
Progent's time-tested methodology for delivering low-cost and successful network service to small companies has made Progent one of the premier Microsoft-certified network consulting organizations in the industry. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house network service team. Co-sourcing can save money and minimize technical risks for big projects such as application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified consultants to assist your company to plan and implement a sensible cloud computing strategy.
Core Technologies Serviced by Progent for Killeen, Texas Business Networks
A Microsoft-certified Partner IT service company that maintains a large team of Cisco CCIE networking experts and Apple Computer certified consultants, Progent provides urgent troubleshooting and low-cost online consulting to Killeen, TX businesses for a wide range of computer technologies such as:
Support Delivery Options for Killeen, Texas Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Service Model ensures rapid response, thorough activity records, consistent follow-through, and strict cost monitoring for a range of IT support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and fix network issues without the expense or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: hands-on support professionals when you require them plus the remote expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The wait time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems. To learn more, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability network engineering, virtual server solutions, plus integration, customization and support for small business software such as financials, operations, business analytics, CRM, and office productivity software. Progent can help with one-time projects including office relocations and massive system upgrades, longer term initiatives like management reporting application programming and support, database software programming and administration support, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small businesses with higher levels of availability, security, and performance than is feasible with the type of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is also easy for customers to migrate to a different service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with mixed environments to save significantly on the expense of capital equipment, system support, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can handle the multi- platform and loosely standardized networks typical of small companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online support to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Killeen, Texas Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network consulting enable small companies to avoid the pitfalls related to excessive dependence on small service firms or independent consultants.
Working with Progent's Experts allows your small business to:
- Avoid Over Dependence on Individual Support Consultants
For IT services, small companies sometimes rely excessively on freelance engineers. Although freelance support providers have lower overhead than more substantial IT service organizations and can afford to bill nominally smaller rates, they are occasionally spread too thin to respond rapidly to urgent situations. If a freelance engineer is occupied with another customer, ill, on travelling, or in class, the lack of replacement staff may require your company to wait for help in case of a crisis. As your company grows, system unavailability or problems with line-of-business applications get more expensive. The money you thought you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting group to count on for help requires them to train in place while your organization ends up with the costs for their ongoing education.
- Have Access to Experts in Sophisticated IT Solutions
Many smaller support organizations or freelance consultants specializing in small company network support may excel at providing routine fixes but don't have the seasoning to deal cost-effectively with complicated network environments with a variety of platforms, numerous sites, Voice over IP systems, remote clients, integrated financial and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's large group of specialists can be valuable to your small business because big-company environments are by nature complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and protection requires industry-proven processes.
- Build a Firm Foundation for Seamless Growth
Small businesses typically start with an IT system implemented on a shoestring budget. Without a solid architecture, a series of ad hoc repairs commonly get tossed onto of a weak structure. As a business evolves, stability and scalability problems can undermine the success of the business. Such networks require thorough assessment, smart strategic analysis, and broad-based experience to migrate to an IT infrastructure that can act as the reliable foundation to handle current business needs and support downstream growth.
- Work with Solution Providers, Not Product Vendors
Smaller businesses require direction and insight to work through an increasingly complicated maze of technology alternatives available for enabling growth and enhancing efficiency. Businesses do not need a network consultant or service firm that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise only. This allows Progent to match technical services with the genuine needs of customers. Combining IT support and product selling can result in a conflict where the recommended solution is built around a preselected technology instead of being driven by the actual needs of a customer.
Get in Touch with Progent
In case your Killeen, Texas company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).