Knowledge Transfer
Progent supports knowledge transfer from Progent's engineers to customers. By teaching customers to handle problems that are not beyond their capability, Progent can focus on delivering high-value services by helping clients to resolve tough problems and facilitating the integration of advanced technologies. Progent commonly assists clients to hire in-house, first-call support employees such as MS Windows 8, Windows 7, and Windows XP desktop support personnel, once clients evolve to the level that outsourcing 100% of these services is not cost effective.

Key features and benefits of Progent's knowledge transfer services include:

  • Teach Clients to Deal with Common Problems
    Progent's consultants are chartered to help clients understand how to resolve day-to-day problems that occur with any IT network. By enhancing the ability of customers to deal with common support issues, Progent's consultants can concentrate on providing high-value services that require the experience and training of Progent's certified professionals. In addition, by freely sharing IT information with clients Progent is able to build a sense of partnership with clients that leads to long term relationships built on a shared commitment to maximizing the business value of the IT network.

  • Help Clients Hire Support Staff
    When your company has reached the point where it makes sense to handle at least some IT support services internally, Progent can help you identify and qualify suitable candidates with the technical support skills relevant to your network environment. Progent has found over time that this service can prolong Progent's client retention rate by aligning Progent more closely with the evolving business needs of customers. This service also allows Progent to focus on providing high-value service which is difficult for the internal staffs of even the largest IT organizations to provide.

  • Customized, One-On-One Training for End Users
    Progent offers one-on-one training customized for individuals who want to expand their knowledge of mainstream office productivity software and network hardware. Find out more about Progent's Office Word and Office 365 Word training, Office Excel and Office 365 Excel training and consulting, Microsoft Project training, and Apple Mac consulting.

  • Expert-level Training for Mission-critical Technologies
    Progent's certified consulting experts offer individualized training on complex, mission-critical technologies or applications for which your business feels the need for in-house expertise. Areas where it may make sense to increase the knowledge of your internal IT staff include Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-based network infrastructure and VoIP technology.

  • CISSP, CISA, and CISM-certified Security Consulting
    Progent can provide a CISSP-certified cybersecurity consultant, CISA-certified security audit expert, CISM-certified security management professional, or GIAC-certified information assurance specialist to enhance your IT staff's understanding in a broad range of security areas including Security Management Practices, Access Control Systems and Methodology, Operations Security, Physical Security, and Business Continuity Planning.

  • Detailed Documentation of Services
    Progent provides detailed documentation for all delivered services. These service reports provide your internal IT staff with a concise and useful history of important technical issues surrounding your network and can provide insight into how to anticipate and resolve problems in the future.
For concise information about Progent's network support packages, check out Progent's Network Support Datasheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you need help now for your small business network, call 1-800-993-9400 or visit Contact Progent.

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