Knowledge Transfer
Progent encourages knowledge transfer from Progent's engineers to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing valuable services by helping clients to fix tough issues and streamlining the adoption of leading-edge technologies. Progent regularly helps clients to hire internal, front-end support staff such as Microsoft Windows 8, Microsoft Windows 7, and XP desktop support personnel, once clients evolve to the point that outsourcing 100% of these functions is no longer economical.

Key features and benefits of Progent's knowledge transfer services include:

  • Teach Clients to Deal with Common Problems
    Progent's consultants are chartered to help clients understand how to resolve day-to-day problems that occur with any IT network. By enhancing the ability of customers to deal with common support issues, Progent's consultants can concentrate on providing high-value services that require the experience and training of Progent's certified professionals. In addition, by freely sharing IT information with clients Progent is able to build a sense of partnership with clients that leads to long term relationships built on a shared commitment to maximizing the business value of the IT network.

  • Help Clients Hire Support Staff
    When your company has reached the point where it makes sense to handle at least some IT support services internally, Progent can help you identify and qualify suitable candidates with the technical support skills relevant to your network environment. Progent has found over time that this service can prolong Progent's client retention rate by aligning Progent more closely with the evolving business needs of customers. This service also allows Progent to focus on providing high-value service which is difficult for the internal staffs of even the largest IT organizations to provide.

  • Customized, One-On-One Training for End Users
    Progent offers one-on-one training customized for individuals who want to expand their knowledge of mainstream office productivity software and network hardware. Find out more about Progent's Office Word and Office 365 Word training, Office Excel and Office 365 Excel training and consulting, Microsoft Project training, and Apple Mac consulting.

  • Expert-level Training for Mission-critical Technologies
    Progent's certified consulting experts offer individualized training on complex, mission-critical technologies or applications for which your business feels the need for in-house expertise. Areas where it may make sense to increase the knowledge of your internal IT staff include Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-based network infrastructure and VoIP technology.

  • CISSP, CISA, and CISM-certified Security Consulting
    Progent can provide a CISSP-certified cybersecurity consultant, CISA-certified security audit expert, CISM-certified security management professional, or GIAC-certified information assurance specialist to enhance your IT staff's understanding in a broad range of security areas including Security Management Practices, Access Control Systems and Methodology, Operations Security, Physical Security, and Business Continuity Planning.

  • Detailed Documentation of Services
    Progent provides detailed documentation for all delivered services. These service reports provide your internal IT staff with a concise and useful history of important technical issues surrounding your network and can provide insight into how to anticipate and resolve problems in the future.
For concise information about Progent's network support packages, check out Progent's Network Support Datasheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you need help now for your small business network, call 1-800-993-9400 or visit Contact Progent.

An index of content::

  • 24-Hour CISSP Technical Support Indianapolis, Fort Wayne, Gary, IN IT Services CISSP Indiana

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    Before Progent's MOM-based solution, network problems were approached reactively, after users were impacted by them. With the benefit of proactive, computer generated warnings and trend analyses sent by Microsoft Operations Manager, Progent is now able to address system problems before they grow to be critical enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before clients know that the problems exist. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class reliability, security and productivity.

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    Mid-sized businesses can get all the benefits of Operations Manager and have fast access to Progent's Microsoft and Cisco Certified network consulting professionals. Thanks to Progent's affordably priced network service packages, mid-size organizations can select a simple co-sourcing package based on Operations Manager with network monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and remote service. For companies with mission-critical applications who need zero-downtime networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to provide mid-size business information systems enterprise-class availability, security and performance.

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    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your servers, such as printers and scanners, network appliances such as routers and wireless access points, and Internet-of-Things (IoT) devices such as sensors and robotics.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds helping small and mid-size businesses to minimize system downtime by offering cost-effective online consulting services for disaster recovery/business continuity planning, high-availability network architecture, backup/restore systems, and transparent system maintenance. Progent's business continuity consultants can assist you to develop and test an efficient business continuity plan that matches your business goals and IT budget. Progent's disaster recovery engineers can assist you to architect, deploy, and support resilient technologies including redundant Internet connectivity, virtualized servers, fail-over clustering, load balancing, continual online backup, and multi-location data centers.

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  • Work from Home Employees Consulting Experts near me in Fremont - VoIP Technology Consulting Experts Newark, CA, U.S.A. At Home Workers Consulting nearby Fremont - IP Voice Technology Consulting Experts Silicon Valley, US
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