If you are a network consultant with system support experience, teaming with Progent and assisting our customers will enhance your abilities via collaboration with our staff of mutually supportive, high-output consulting experts. Progent's commitment to providing network consulting and technical support to small companies will give you the chance to consult closely with business leaders and add tangibly to the success of exciting companies. Also, Our virtual office environment offers state-of-the-art technology for remote support and wireless access to help you to deliver fast solutions when you troubleshoot mission-critical issues.
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted environments and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises services to help you to design, deploy, optimize and debug a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to contain the progress of an active ransomware attack. Call 800-462-8800
Progent can provide online and onsite consulting to help your organization with any facet of business intelligence (BI) reporting from debugging or modernizing reports to planning and implementing an advanced business intelligence solution. Progent's management reporting experts can help your company to maintain your existing BI environment, assist you to upgrade reports and databases from an outdated reporting product to a modern solution, and deliver custom remote mentoring tailored to your specific needs. Progent's management reporting and analytics consultants offer experience in all popular business intelligence reporting and visualization tools such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and offer companies of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises technical support to help you to remediate serious problems uncovered by SCOM 2012.
Progent can provide expert online support to help organizations connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware.
Progent's Cisco-certified CCIE networking consultants can help you to set up, manage, update, tune and troubleshoot Cisco Catalyst switches. Progent can also assist your business to harden the security of Catalyst switches and move efficiently from outdated switches to current devices.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the progress of an active ransomware attack. Call 800-462-8800
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and repairing Microsoft SCOM environments and can provide companies of any size advanced online or on-premises consulting services for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.
Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but manageable IT network. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT consultant with hands-on background and broad knowledge in designing and building effective end-to-end business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, managing, and servicing network environments powered by the Microsoft SBS suite of servers and programs.
Progent can assist you in all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; specifying storage capacity required for your VMs, databases and log files; configuring HLB for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Progent's ransomware experts can help your business to evaluate your ransomware defenses, remotely monitor and protect your network, help with negotiating a settlement with a hacker, and rebuild an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a centrally administered web gateway that acts as a one-server solution for a variety of security functions such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, allows customized reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft engineers can assist your company to design and execute test and production deployments; interface Forefront TMG 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Progent's Microsoft-Premier SQL engineers offer a range of support services to help small and midsize businesses to plan, deploy, administer, and repair MS SQL Server 2008 solutions in order to realize the optimum competitive advantage from this advanced RDBM platform. Also, Progent can provide assistance with system infrastructure, enterprise-wide protection, and application development to optimize the business benefit of your SQL Server 2008 investment.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's certified Windows Server 2022 consultants can help your company to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can help your organization to design and carry out an efficient migration of your databases and applications to any deployment model including local, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from on-demand architecture assessment or debugging to end-to-end project management to make sure your SQL Server 2017 initiative is carried out on time and within budget.
Progent's experienced ransomware recovery consultants can assist you to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Remote management cards give IT administrators complete control of a server without the need for an on-site visit. Using these management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to plan, deploy, and support a high-availability business network that incorporates remote management cards and Progent can use these remote server management cards to deliver efficient remote technical support. Progent has experience with a number of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of detailing and organizing service records allows more efficient service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
Progent's certified Windows Server 2022 consultants can assist your company to design and carry out an efficient upgrade to Windows Server 2022 that features high availability and that is based on an on-premises deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.
Microsoft Small Business Server is an affordable collection of server products that provides the basis for a feature-rich but manageable IT network. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a network consultant with hands-on background designing and integrating cohesive, comprehensive business network environments. Progent's SBS Server consultants have an average of over 10 years of background integrating computer systems based on Microsoft products. This expertise assures you results in installing, administering, and maintaining IT environments that include the Microsoft Small Business Server suite of servers and applications.
Progent's Technical Response Center (TRC) provides nationwide extended hours remote troubleshooting for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours telephone support and online secure network connection to isolate and repair network problems rapidly and economically. The scope of IT experience available from Progent's team of country-wide service professionals allows Progent to escalate even the toughest network issues to competent experts as needed. For critical issues, the TRC endeavors to answer your request for service within one hour.
Progent can assist you with any phase of Azure cloud integration including needs definition, prerequisites assessment, system design, pilot testing, implementation, centralized administration, performance optimization, software license controls, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist your IT staff to set up and debug firewall appliances and VPN tunnels so your clients can safely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to set up a hybrid cloud environment that transparently combines physical datacenters with Azure-based services.
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or enhance .NET applications quickly and affordably.
Progent can provide one-on-one education customized for individuals who want to expand their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online classes for macOS and Mac OS X applications.
Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or modernize .NET applications quickly and at low cost.
A centerpiece of Progent's Network Operations Center is its powerful incorporation of NinjaOne RMM, a cutting-edge remote monitoring and management platform which enables automated alerting and rapid incident response.
Progent has supported Dynamics GP and Great Plains software for more than two decades and Progent has delivered integration, software development, education, and debugging since the platform's debut. Progent offers advanced support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can assist your business to plan, test, and carry out a cost-effective upgrade from a an outdated version of GP to the latest release of Dynamics GP.
In addition to offering access to Microsoft Dynamics GP specialists, Progent can provide experts in Dynamics AX, Dynamics NAV, Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, migration support, and 1-on-1 or group online training tailored to address your particular requirements. Progent's experts also can help you integrate and maintain a protected, robust server and communications foundation to run your ERP, MRP and accounting solutions.
Progent's certified consultants provide small and mid-size businesses enterprise-class consulting support for SMS Server 2003 and System Center Configuration Manager, Microsoft's solutions for change and deployment automation. Configuration Manager is Microsoft's new name for the change management solution formerly called Systems Management Server. Configuration Manager 2007 provides a variety of enhancements to Microsoft Systems Management Server including full automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's certified consulting professionals can show you how to use SMS 2003 or Configuration Manager 2007 effectively for streamlined operating system and application software installation, security patch administration, application tracking, and licensing compliance. Progent's consultants can also help your company to move efficiently from SMS Server 2003 to System Center Configuration Manager.
Progent's support services for software/firmware update management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoint devices printers, network appliances such as switches and Wi-Fi access points, and Internet-of-Things devices like sensors and health monitors.
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater control over intranet applications while supporting enhanced productivity by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 helps protect business applications, services, and information across all network components with application-layer filtering and powerful publishing tools. Progent's Microsoft-premier ISA Server 2006 consultants can help you plan, install, set up, and maintain ISA Server 2006 on your system so that your business benefits from a smart and economical combination of security, productivity, and speed.
Cisco's wireless VoIP phones are industrial-grade wireless devices intended for workers who are on the move within campus, hospitality, retail or other environments where management wants user endpoints that offer more administrative control, security and durability than is possible with the Bring-Your-Own-Device style of mobile collaboration. Integration of Cisco's wireless IP phones usually demands that IT teams set up and fine tune many components of your wireless environment including wireless access points, switches, Cisco wireless LAN controllers, and call management tools. Progent's certified experts offer remote and onsite support to help your organization build and manage a Cisco wireless VoIP phone solution by delivering services that range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
Progent's data protection experts can help you to design, deploy and administer a backup/restore plan built around MSP360 Backup technology to protect your IT resources residing on any major public cloud. Progent offers end-to-end monitoring and remote management to protect against data loss caused by user miscues, software flaws, ill-intentioned insiders, and malware assaults like ransomware.
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools by SentinelOne to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats.
Progent's network consultants can assist you to evaluate the potential advantages of Hyper-V-powered server virtualization for your business, conduct test implementations to verify Hyper-V's compatibility with your line-of-business applications, assess your network and server architecture for smooth operation with virtual server technology, assist you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, train your network management staff to track and manage Hyper-V, offer expert consulting help for improving the protection of your virtual machines, establish and test disaster recovery procedures that optimize network availability, and deliver continuing consulting and maintenance including affordable remote troubleshooting and comprehensive Help Desk outsourcing.
Progent's Support Program for IT Service Firms lets you use Progent's consulting engineers while retaining your own service brand as a transparent extension of your network services staff.
Progent's Technical Response Center (TRC) provides low-cost nationwide extended hours online assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer extended hours phone support and remote direct network connection to troubleshoot and repair technical problems quickly and affordably.
ProSight ECHO Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data.
For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop solution that improves the strategic impact of your IT network; integrate XenDesktop technology with your servers, end-user devices, and peripherals; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your network managers to follow industry leading practices to manage XenDesktop effectively.
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and are able to create or update .NET applications quickly and affordably.
This page contains current updates on security threats, patches, and leading practices. Contact Progent if your organization needs help defending your system against the latest IT security threats.
Progent is one of the most qualified information technology support firms for integrating e-mail solutions powered by Exchange 2000 Server. Progent specializes in helping small companies derive the full benefits of Microsoft Exchange 2000 for typical situations such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.