Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web-based programs, and other vital business data. Progent offers Knoxville, Tennessee companies support from BlackBerry-certified experts who can help companies to maintain existing BlackBerry deployments or transition smoothly to a current smartphone solution.
As the sophistication of small business IT technology has increased, and as the need for world-class protection, dependability, and disaster recovery has become the norm for businesses regardless of size, successful integration and maintenance of RIM BlackBerry technology has become more challenging. To address areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small organizations frequently resort to external consulting firms who specialize in BlackBerry integration and maintenance.
Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's efficient remote support model, provides small companies an economical alternative for incorporating RIM BlackBerry products seamlessly into their information system.
Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and thoroughly.
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Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry BES Server gives businesses a single and secure source for incorporating BlackBerry wireless devices into their messaging, collaboration, and application infrastructure. BlackBerry Enterprise Server (BES) enables mobile BlackBerry users to connect to Microsoft Exchange Server, Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with workstations to achieve data consistency for applications like calendars, address books, to-do lists, IM, and specialized business software. Due to BlackBerry Enterprise Server (BES) integration with Microsoft Exchange Server, users with BlackBerry handsets can have push-based connectivity with Exchange email as well as to instant messaging-enabled applications via Microsoft Live Communications Server and Microsoft Lync Server 2010 support.
Progent's BlackBerry-certified engineers can help you plan, implement, and maintain BlackBerry Enterprise Server so you can optimize the efficiency of BlackBerry users, simplify the administration of a BlackBerry solution, and lower the cost of maintaining a mobile workforce.
Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can in addition help your company to troubleshoot a broad array of issues concerning synchronization, device detection, messaging reconciliation, web access, wireless connections, IM, workstation software configuration, and Desktop Redirector.
As a top innovator in delivering nationwide online help for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses at a minimum and, by resolving problems quickly, optimizes the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.
Progent's BlackBerry-certified consultants can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist your company to select and implement appropriate security options.
Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.
Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and execution, performance tuning, design of a high-availability environment, data backup and business recovery planning, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry BES Server, help you to decide which administration approach and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions concerning alternatives for software versions, processors and storage, network architecture, and application set up.
To optimize network security, Progent's BlackBerry consultant can assist you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry solution.
Call or Email Progent for Support from a BlackBerry-Certified Expert
If you wish to ask Progent about consulting assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.