Consulting and Technical Support Services for BlackBerry Environments
BlackBerry ConsultantsBlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web-based programs, and other vital business data. Progent offers Knoxville, Tennessee companies support from BlackBerry-certified experts who can help companies to maintain existing BlackBerry deployments or transition smoothly to a current smartphone solution.

As the sophistication of small business IT technology has increased, and as the need for world-class protection, dependability, and disaster recovery has become the norm for businesses regardless of size, successful integration and maintenance of RIM BlackBerry technology has become more challenging. To address areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small organizations frequently resort to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's efficient remote support model, provides small companies an economical alternative for incorporating RIM BlackBerry products seamlessly into their information system.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
(615) 800-2024 Nashville Network Support Services

BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry BES Server gives businesses a single and secure source for incorporating BlackBerry wireless devices into their messaging, collaboration, and application infrastructure. BlackBerry Enterprise Server (BES) enables mobile BlackBerry users to connect to Microsoft Exchange Server, Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with workstations to achieve data consistency for applications like calendars, address books, to-do lists, IM, and specialized business software. Due to BlackBerry Enterprise Server (BES) integration with Microsoft Exchange Server, users with BlackBerry handsets can have push-based connectivity with Exchange email as well as to instant messaging-enabled applications via Microsoft Live Communications Server and Microsoft Lync Server 2010 support.

BlackBerry BES Server Support

Progent's BlackBerry-certified engineers can help you plan, implement, and maintain BlackBerry Enterprise Server so you can optimize the efficiency of BlackBerry users, simplify the administration of a BlackBerry solution, and lower the cost of maintaining a mobile workforce.

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can in addition help your company to troubleshoot a broad array of issues concerning synchronization, device detection, messaging reconciliation, web access, wireless connections, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online help for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses at a minimum and, by resolving problems quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist your company to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and execution, performance tuning, design of a high-availability environment, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry BES Server, help you to decide which administration approach and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions concerning alternatives for software versions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry consultant can assist you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Certified Expert
If you wish to ask Progent about consulting assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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    Forefront TMG 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a easily managed web gateway that acts as a one-server solution for a variety of security functions such as an multi-layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, permits custom reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual server to cut costs and improve availability. Progent's Microsoft engineers can assist your company to design and carry out test and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also help you to upgrade economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Progentís Microsoft certified consultants offer a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and corporate management tool based, like all Microsoft financial solutions, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft financial products in the Microsoft Dynamics GP family, provides an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP/Great Plains is simple to install and integrate, and with its segmented design you can license only the capability you currently need, with the ability to expand users and increase capabilities in the future. Progentís Microsoft Dynamics GP/Great Plains Software consulting engineers can help you deploy, configure and administer Microsoft Dynamics GP 2010 as well as earlier editions of Microsoft Dynamics GP.

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    Progent's Cisco-certified CCIE network consultants can help you to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software expertise.

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    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the foundation for a feature-rich but manageable IT network. The inter-connectivity demands of the Microsoft .NET functions included with Microsoft Small Business Server calls for a network expert with real-world expertise and broad knowledge in designing and building cohesive end-to-end information technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting network solutions powered by the Microsoft SBS line of servers and programs.

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    System Center 2016 provides important improvements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team offers world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

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    Cisco has designed an extensive array of routers that includes routers designed to deliver the security, bandwidth, and reliability demanded by organizations ranging from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for piloting line-of-business applications, creating cost-effective migration methodologies, evaluating and optimizing performance, planning or verifying business continuity solutions, resolving compatibility issues, and building training environments for the latest technologies. For Progent customers who lack sufficient internal resources to configure effective test environments, the lab cuts capital outlay and technical risk while keeping vital network projects on schedule.

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    Progentís Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web-based technology for intelligently coordinating people, groups and information. Microsoft SharePoint Server provides a central spot for your workers or clients to connect to, manage, share and manipulate useful data, documents, and applications and to communicate with one another. Microsoft SharePoint enables faster and better decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services join employees, clients, teams and projects with the information theyíve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can assist your organization to manage your existing SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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