Professional Remote Support for Knoxville, Tennessee Computer Networks from Microsoft Certified Engineers
Small companies have typically been ignored by major network support organizations. Many small companies allow themselves to grow overly dependent on individual consultants or small support firms who don't have the size or extensive skill sets to react promptly or effectively to network emergencies. Still other small companies turn to mass-market service providers that employ personnel able to offer by-the-numbers solutions to common issues but who do not have the experience and versatility to deal with the diversity of environments and absence of standards that characterizes small company information networks.

Progent's proven approach to delivering low-cost and effective network service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the industry. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network support staff. This can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Business Networks in Knoxville, Tennessee
Progent's group of industry certified consultants provides support for virtually all aspects of network technology found in businesses of any size. Technologies served by Progent in and around Knoxville include:

Support Delivery Alternatives Available for Knoxville, Tennessee Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, and network management. Progent's model for delivering network support is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, consistent follow-through, and strict expense control for an array of IT service delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's remote network support services.

  • On-site Service
    Progent provides on-site technical support for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small and midsize companies the optimal solution: hands-on service technicians when you require them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop network design, server virtualization strategies, plus configuration, programming and training for business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as office relocations and major software upgrades, extended projects like business information software programming and customization, database application programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to migrate to another support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed networks to save significantly on the costs of hardware, system support, and network administration while achieving world-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- OS and loosely standardized networks common with small businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can assist with complex security projects like SIEM solutions to help enterprises meet industry guidelines and government requirements for network information security and reporting.

The breadth and size of Progent's consulting staff offer a powerful set of benefits to customers trying to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for fast fixes. An additional advantage of by-the-minute invoicing is that clients will be less tempted to permit incipient issues to stay unaddressed until they become major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation given by each staff member to every customer. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Knoxville, Tennessee business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the important 32-bit programs that you intend to keep as well as the new 64-bit editions of applications you wish to install.

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    Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

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    Nexus switches are designed to deliver the throughput, scale, availability, virtualization support, capacity, security and ease of management required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and onsite consulting services to help your IT staff to design an optimal network architecture, set up pilot systems to validate your switching solution, deploy Nexus switches, create and enforce appropriate policies, run security vulnerability evaluations, set up advanced monitoring, fully utilize network resources through virtualization technologies, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and set up the advanced high-availability (HA) capabilities available for Nexus products. Progent can also assist you to upgrade efficiently from legacy Nexus switches or Catalyst switches to up-to-date Nexus platforms.

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    Progentís Disaster Recovery/Business Continuity consultants have extensive backgrounds assisting small businesses to minimize network downtime by offering affordable remote consulting services for disaster recovery/business continuity planning, fault-tolerant IT design, backup/restore systems, and transparent maintenance. Progentís business continuity consultants can assist you to plan and test a sensible business continuity strategy that matches your business needs and budget. Progentís disaster recovery engineers can help you to design, deploy, and manage fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, fail-over clustering, load balancing, continual online backup, and multi-location data centers.

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    Progent can assist small and mid-size businesses to plan, implement, validate and troubleshoot backup/restore technology required for offsite workers.

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    Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

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    Progent's Apple Mac support engineers can assist you with a broad array of network foundation areas such as network architecture, off-site and mobile access, internetwork communication, security, and emerging technologies including VoIP and high-speed wireless networking. For company networks built exclusively on Apple Mac OS X or for environments that use a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to deal with the complexity of designing, configuring, and supporting a system architecture that is robust, safe, efficient and supportive of your corporate objectives. Progent can help you deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN solution. Progent can also provide skilled experts to support Cisco routers and switches.

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    Progent offers clients access to consultants who have earned some of the computer industry's most prized credentials. Progent believes that customers deserve to know that their IT support professionals have formal testing plus broad practical field experience so that Progent's customers can engage Progent's support with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly better vendor assistance than is offered to uncertified consultants, allowing Progent to deliver clients a higher level of IT support. In addition, major certifications such as CISA or ISSAP for IT security can aid enterprise customers to demonstrate compliance with regulatory requirements by engaging the assistance of accredited industry professionals.

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    Progent's Microsoft-certified consultants can help businesses of any size to follow leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist you to upgrade from an older edition of SCVMM or from another virtualization management platform, and Progent can help you to optimize and repair your current SCVMM ecosystem to make sure you get the highest possible return on investment.

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    Progent can provide affordable remote support for all editions of Office Access including desktop and browser-based versions and offers advanced help for application programming, database migration, performance optimization, report design, and troubleshooting. Progent also offers custom webinar classes for Office Access application development and database management.

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    If your business network mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive environment that permits all your operating systems to coexist for simple administration, seamless information exchange, high dependability, enhanced throughput, and tight protection. Progent's UNIX and Microsoft Windows coexistence assistance offerings feature IT infrastructure configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online network help and repair, on-site technical support, and Helpdesk services.

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    SQL Server 2014 incorporates major enhancements in key areas such as speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite consulting services such as planning, deployment, administration, remediation, and application development expertise to help businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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    Progent provides several essential kinds of Helpdesk support including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts offers your customers instant access to a dependable support resource with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's concentration is on earning the support Helpdesk a respected image as a solid contributor to company productivity. Progent's target is to resolve rather than merely report problems.

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    If you need help writing, enhancing, or troubleshooting applications for Microsoft Windows, Linux, or the Web, Progentís expert team of program developers, database architects, and project managers can help ensure you get the project completed on time and within your budget. Progent's experienced application programmers can provide cost-effective and efficient remote help for projects as simple as writing VBA scripts for Excel or as challenging as rolling out mission-critical database applications based on SQL Server ,Oracle, or MySQL.

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    By using virtual servers, businesses are able to operate many virtual machines on one physical server. Virtualization technology allows companies to gain all the advantages of server segmentation, while avoiding the expense associated with purchasing additional server hardware. Virtualization is the critical technology for building private clouds, which offer major advantages such as reducing the costs of capital equipment, facilities, and management while improving data security, network availability, and disaster recovery. Other important server management options include network monitoring software, Microsoft WSUS, and remote server management hardware. Progent's professional server management experts can help you with all areas of server virtualization and management to allow your business to contain costs and conserve time.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.

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    SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the fast creation of cutting-edge enterprise-class programs that can provide your business a significant competitive advantage. SQL Server provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.

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    Progent's Cisco CCIE wireless network consultants offer remote or on-premises integration and troubleshooting services to assist your organization to plan, configure, update, optimize, administer and troubleshoot Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-based resources to build an enterprise connectivity solution that is easy to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and configuration of Aironet wireless APs to work with your unique office layout, construction, and expected workloads.

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    Progent's Computer Call Center Outsourcing Services for desktop support are designed specifically for small organizations who require immediate access to a Help Desk Service Center with expert phone support and full escalation options but who have to operate within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Software Recommendation and Deployment.

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    Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older device management platform or help you to modify your current SCCM 2012 ecosystem to accommodate your changing IT requirements. In addition, Progent can assist you to build a software foundation that fully supports SCCM by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent's Microsoft-certified consultants offer online and on-premises consulting services for organizations of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems like Cisco UC. Progent's certified information security experts can assist you create and verify a security environment for your Skype for Business deployment that is compliant with regulatory requirements.

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