Knoxville, TN Remote Support from Certified Computer Network Service Consultants
Progent's network technical support services can deliver your Knoxville, TN company low cost and dependable access to Microsoft and Cisco certified IT professionals. By providing network support help when you need it, providing specialized expertise for critical applications, offering value-added services such as automated server monitoring, and charging only for services you receive, Progent gives your Knoxville, Tennessee business an economical option for optimizing the profitability of small-scale office networks. If you have a local system, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and maintain a robust and secure information system and to benefit from quick availability of the experienced support typically available only to enterprises who are able to maintain a sizeable internal IT group.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support personnel. This can save money and help meet schedules for big projects such as software design and development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Office Networks in Knoxville, Tennessee
Progent's team of certified experts provides support for all aspects of network systems deployed by businesses of all sizes. Technologies served by Progent in and around Knoxville include:

Support Delivery Options Available for Knoxville, Tennessee Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Support Model promotes rapid response, thorough service records, reliable follow-through, and tight expense control across a range of network support delivery options that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new clients to accommodate urgent situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more concerning why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems. For details, visit Help Desk Services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, non-stop it system consulting, virtual server solutions, plus configuration, programming and support for business programs such as financials, operations, management reporting, CRM, and office productivity suites. Progent can help with short-term projects including office moves and major software migrations, longer term projects such as management information software programming and support, relational database software development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL Server to provide small companies with greater levels of dependability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition convenient for clients to transfer to another service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can handle the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software in the client's possession so that moving to a different virtual system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system security and can help with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT data protection and reporting.

The scope and depth of Progent's engineering staff offer a powerful array of benefits to clients wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of IT service, performing a wide variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for resolving real-world IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for quick repairs. Another advantage of granular billing is that your company are not tempted to allow incipient issues to fester until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every staff member to every customer. The discipline of documenting and organizing service activity results in more effective service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Small companies who work with independent consultants or who employ internal IT staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

Contact Progent
If your Knoxville, Tennessee business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Progent's Microsoft-certified consultants can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent's consultants include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and end users, and post-migration Call Center support services.

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Progent's certified ISA Server consulting experts have long experience developing ISA Server-based security installations for IT networks with many sites, remote users, and line-of-business web applications. Progent's Microsoft Firewall consultants can help your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without overly restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and onsite consulting expertise, software development, and technical support services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help customers plan and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a cohesive intranet solution.

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Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter.

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Stealth penetration checking is an important part of any overall IT system security strategy. Progentís security experts can perform thorough penetration tests without the knowledge of your company's internal network support resources. Stealth penetration checking shows whether current security defense systems such as intrusion incident alerts and event log monitoring are correctly configured and consistently monitored.

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Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of availability and expandability and is in addition simple to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization platforms that allow small businesses with multi- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

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Progent is a pioneer in economically delivering enterprise-class network support to small businesses. Progent's success in handling the IT service requirements of the historically underserviced small company sector is the cumulative outcome of major technical and operational innovations that have eliminated a great deal of the conventional expenses out of administering IT support, injected unmatched professional skill into the support system, and significantly streamlined the solution cycle.

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SQL Server 2005 offers indispensable, familiar tools to IT professionals and information workers, lessening the difficulty of creating, deploying, administering, and using enterprise data and database programs on platforms ranging from mobile devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and broad knowledge in designing and deploying data-driven, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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Progent offers a wide range of affordable services to assist you to install, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote technical support for individual computers or laptops or help you to plan and implement a large-scale migration to new or revised OS software and applications. Progent can also provide engineers and technical workers to help you to prepare for and complete a site move or merger organized to cause the least possible disruption of your productivity.

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Progent's certified information technology experts can provide Windows Server 2016 integration consulting to help organizations of any size to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business needs.

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SQL Server 2016 introduces significant improvements in performance, scale, security, high-availability, mobile computing support, and integrated BI. New features include PolyBase for processing structured and unstructured databases simultaneously for big data applications, Hadoop support, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises support to help organizations of any size to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.

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For large organizations, Progent can leverage in-house network support groups by offering extensive experience in supporting key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or global enterprise with branch offices, Progent can act as a transparent local extension of enterprise IT management. Progentís enterprise support services include company-wide security, online branch office support, system architecture, Sarbox compliance, project management, and world-class support for multiple location office environments based on Enterprise Windows. Progent can offer on-site engineers and specialists to assist with a site move or branch move, or a system architect to assist with building or using an Internet Data Center or Hosting Facility.

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Progentís high availability system experts offer non-stop computing consulting, disaster recovery services, system load balancing, non-stop interoffice access, high-availability Internet interface design, fault-tolerant data center services, and other high-availability networking services to help your organization integrate a 24x7 network for line-of-business applications. Progent possesses the experience to design economical, high-availability networks by utilizing the evolving suite of Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. Progentís Microsoft and Cisco certified engineers can show you how to you design a fault tolerant mutli-site network with a completely mirrored Internet connection and efficient network load balancing.

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Progent's UNIX platform consulting services provide small companies and software developers assistance with administering and supporting UNIX, Linux or Solaris systems that run with Microsoft-based networks. Progent can give your organization contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of experience provides you with a convenient one-stop consulting firm to help you create and manage a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft interoperability by combining Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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To provide cost-effective network support for small businesses, Progent has developed comprehensive IT outsourcing packages that offer small organizations quick access to network expertise without requiring you to recruit, educate, and maintain a large full-time computer support staff. Progentís IT outsourcing services give you an economical way for creating a protected and reliable environment for your important Windows business productivity products such as Microsoft Office XP and Office 2003.

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Cisco Nexus switches are intended to deliver the speed, expandability, uptime, cloud readiness, density, security and manageability needed to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide online and on-premises consulting and troubleshooting expertise to help your business to plan an optimal switch topology, build test systems to confirm your switching solution, deploy Nexus switches, create and implement appropriate policies, perform security vulnerability tests, set up proactive monitoring, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing problems, optimize performance, perform capacity planning, and take advantage of the advanced fault-tolerant features available for Nexus family of switches. Progent can also help you to migrate non-disruptively from legacy Nexus models or Catalyst switches to current Nexus switches.

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Progentís wireless professionals can help small organizations design, select, evaluate, configure and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a level of protection that equals or exceeds wired connections. Progent offers expertise in wireless network products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and install the wireless link solutions that fit best with your business requirements.

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If your business runs a UNIX or Linux network or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your entire enterprise in a wide array of security areas such as security management procedures, security architecture and strategies, access control systems and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISA and CISSP define the fundamental skills and worldwide standards of knowledge that network security managers are required to master. These accreditations offer executive management the assurance that consultants who have earned their CISA or CISSP certification have demonstrated the background and knowledge to deliver effective security management and consulting services.

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Progent's Cisco certified Wi-Fi experts can provide economical online and onsite support for end-of-life and current 802.11ac Aironet Wi-Fi access points and Progent can help your business to plan and maintain Wi-Fi solutions that include indoor and outdoor/industrial Aironet APs.

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Progent's certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, optimize your network for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support staff, develop a corporate-wide security plan, automate IT management, assist with creating applications, and generate and validate a DR/BC plan.

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important features of Microsoft Dynamics GP accounting include a modular structure that lets you license just the functionality you require, a standardized foundation built on Microsoft technologies to protect your investment and provide a highly interconnected environment, advanced reporting capabilities that permit you to monitor all operations, income and expenses and sales patterns, integration with Microsoft Office to enable access to corporate data, the capability to integrate information from virtually any db software or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to develop specialized applications. Progent can show you how to set up and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP, and can provide expert GP/Great Plains consultants to help you turn the advanced features of Microsoft Dynamics GP business accounting software into a high-value business management solution.

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Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, train your IT management team, create an enterprise-wide security strategy, automate network administration, help with creating applications, and build and validate a DR/BC plan.

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For smaller businesses, network security and information assurance and compliance is too complex to master but too risky to ignore. The largest biggest enterprises have been hacked, and the top cloud service providers have on occasion been knocked out. It looks as though there's no place to hide. Progent has made it economical for smaller organizations to implement vital security projects successfully by providing the advantage of billable time to the closest minute without any minimum charge for online support. You can have the help of a seasoned computer expert to provide precisely the help you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any level of system security including security assessments, malware screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and designing a complete security strategy.

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Check Point Power-1 Firewall Network Security Audit
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Progent's Check Point experts can help you choose and deploy Check Point Firewall/VPN utilities and hardware powered by Check Point's technology to offer an affordable and effective security solution for your corporate network. Progent can also show you how to configure other Check Point products including Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and offer a central source for continuing technical support, administration, training, and consulting services.

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Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, application development, and troubleshooting services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive information management system.

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Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

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IT Consultants for Microsoft Exchange

Progent is one of the most expert information technology support firms for integrating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses derive the full advantages of Microsoft Exchange Server 2000 under typical situations such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 support.

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ProSight Email Data Leakage Prevention Consultant
Engineer for ProSight Email Content Filtering

Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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SharePoint Technical Consultant

Progentís Microsoft-certified experts can provide small and midsize businesses IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a common spot for your employees or customers to connect to, organize, share and interact with relevant information, files, and applications and to communicate with other people. It enables faster and better decisions, more effective sharing across groups and more streamlined business practices. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and without a business network. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge theyíve created in a way that makes data easy to locate, download and apply.

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Antispam Design and Installation
Postini Services

Email Guard by Postini offers continually upgraded spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your company is too small to purchase for a regular Postini license, you can still get access to Postiniís Perimeter Management services via Progentís E-Mail Guard spam filtering and antivirus aggregation program. Progentís expert email protection professionals can show you how to devise an email safety plan that includes antispam and virus defense services and processes.

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Stealth penetration testing is a key part of any comprehensive IT system security strategy. Progentís security experts can run thorough intrusion checks without the knowledge of your company's in-house network support resources. Stealth penetration testing uncovers whether current security defense tools such as intrusion detection alerts and event history monitoring are properly configured and consistently monitored.

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Microsoft Virtual Server, run on the Windows Server operating system and based on technology first produced by Connectix, provides the power necessary to carry out server consolidation, application upgrade, and server isolation tasks via virtualization technology in an enterprise-ready computing environment with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at companies wishing to enhance operational efficiency in software programming and testing, upgrading from outdated line-of-business applications, and server consolidation. Progent's certified Virtual Server experts can assist your company to evaluate and integrate MS Virtual Server.

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Progent can provide cost-effective online consulting to assist your business to plan, configure, and fix any aspect of your iOS and Windows integration efforts and is available for quick tasks to help you through occasional technical roadblocks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or support a highly available, protected and efficient network infrastructure that aligns with your mode of computing. Progent can also provide remote or on-premises training for individuals or groups to help manage and use your iOS devices in a safe, collaborative ecosystem that optimizes the business value of your IT network.

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Progent offers fast and affordable remote access to a certified Oracle database administration expert or an Oracle software programmer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to design, build, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide support for Streams replication technologies and Oracle Database Resource Manage.

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Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting to help businesses of any size to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; unified management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

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Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance problems.

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Progent's Check Point Software experts can help you choose and deploy Check Point Software Firewall/VPN utilities and hardware powered by Check Point Software's technology to offer an economical and effective security defense for your information network. Progent can also help you configure other Check Point products such as ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and offer a single source for continuing technical support, administration, education, and design expertise.

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Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud-based resources into a cohesive intranet system.

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Progent can provide one-on-one education customized for individuals who want to broaden their understanding of the macOS and OS X platform, Apple Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar training for Mac applications.

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Progent's Microsoft and Cisco premier network engineers can provide expert support for a broad array of technologies and can provide that expertise remotely anywhere in the U.S. or onsite in major cities across the United States and anywhere in . Progent offers online help for information systems based on Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that include a mix of Microsoft Windows and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE network specialists for complex network problems, plus the support of CISSP and CISM-qualified security consultants to handle high-level security planning and troubleshooting. Progent has delivered online troubleshooting to businesses in every state in the United States.

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Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery products such as Cisco Content Engine. High availability load balancing vendors for which Progent can provide consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.

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Progentís high availability network consultants offer reliability consulting, disaster recovery planning, system load balancing, 24x7 interoffice access, non-stop Internet interface design, fault-tolerant data center services, and other high-availability operations support to show your small business configure a non-stop network for line-of-business applications. Progent possesses the background to design economical, fault-tolerant networks by utilizing the expanding library of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can help you design a fault tolerant mutli-site network with a fully redundant Internet connection and intelligent network load balancing.

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Progent has more than a decade of background deploying, maintaining and troubleshooting the key components that make up System Center and can assist your organization to plan, install, support, and fix your System Center ecosystem to maximize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can help you to migrate to the current edition of Microsoft System Center from an older release or from another IT management platform to provide the advantages of enterprise-class deployment, centralized management, security and compliance, plus datacenter and application performance monitoring.

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