Immediate, Affordable Remote Computer Assistance for Knoxville, Tennessee Small Companies
For more than two decades, Progent has focused on providing enterprise-class network support to customers who have small-company IT budgets. Progent has developed a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a substantial team of engineers certified in a wide array of technical disciplines, a Help Desk Call Center service model that maximizes responsiveness and guarantees follow-up, a global team of on-line service professionals, in-person support options for the majority of most zip codes in the United States, and a company ethos focused on solving technical issues in the shortest time and at the least cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support staff. This can cut costs and minimize technical risks for big IT initiatives such as software programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to certified consultants to assist your company to design and execute a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Businesses in Knoxville, Tennessee
Progent's team of certified consultants offers help for virtually all aspects of information systems found in companies of all sizes. Areas served by Progent in Knoxville include:
Support Delivery Options for Knoxville, Tennessee Companies
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, and network management. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Model promotes fast support, thorough service records, consistent follow-through, and tight expense monitoring across a range of IT service delivery modes that include remote repairs, in-person support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the cost or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's remote computer support services.
- Onsite Support
Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service engineers to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues. To learn more, refer to Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection consulting, high availability it system design, virtualization solutions, plus integration, customization and training for business applications such as financials, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including site moves and massive system upgrades, extended projects like management reporting application programming and customization, database software development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to a different support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can handle the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting support to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for network information protection and incident reporting.
The breadth and depth of Progent's consulting team bring a unique array of advantages to customers trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad variety of IT tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This means that you get not only expert technical help, but also a support engineer with field-tested methods for resolving real-world network problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major bills for quick fixes. An additional advantage of granular invoicing is that you will not be inclined to allow simple issues to stay unaddressed until they grow into major ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of documenting and archiving service records allows more efficient support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who employ in-house support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Knoxville, Tennessee business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).