Affordable Computer Troubleshooting from Microsoft and Cisco premier Experts for Businesses in Knoxville, TN
By offering professional know-how whenever you require it, providing specialized knowledge for critical business applications, providing innovative services like virtual server hosting, billing only for help you receive, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the business value of your information system and reduce support expenses. Progent recognizes that information system protection, dependability, and efficiency are just as critical to small businesses as to major corporations but that small organizations lack the leverage to invest heavily in information technology and in-house support staffs. Progent's basic value proposition is that no IT support organization can match Progent's ability to provide the IT support expertise your business needs whenever you need it and at a cost you can justify.
For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for big projects such as software development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud strategy.
Core Practice Areas Serviced by Progent for Businesses in Knoxville, Tennessee
Progent's nationwide group of world-class consultants provides support for virtually all facets of information systems found in companies of any size. Technologies supported by Progent in Knoxville include:
Service Delivery Alternatives Available for Knoxville, Tennessee Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Support Mechanism promotes fast support, comprehensive service records, reliable follow-up, and strict expense monitoring across a range of IT support delivery modes that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.
- Onsite Support
Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to deliver small businesses the ideal combination: in-person support technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Contact Center Services are designed for all businesses and local governments who require prompt and dependable access to a professional Helpdesk with effective phone assistance, remote repair capability, and sufficient technical strength for full problem escalation. Because small and midsize companies usually have limited IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that business computer networks stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, virtual server strategies, plus configuration, customization and training for business software such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and massive software migrations, extended projects like management information application development and support, database application development and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical business applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of availability, security, and recoverability than is possible using the class of in-house data center that is practical for most small companies. Since Progent uses the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually tracked, and systems are consistently backed up and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is also convenient for clients to migrate to a different support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can support the multi- OS and non- standardized networks typical of small companies, and retains ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced online consulting to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT information protection and reporting.
The breadth and depth of Progent's engineering team offer a unique array of advantages to companies trying to increase the productivity of their IT network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for repairing real-world network problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with big invoices for fast repairs. Another benefit of by-the-minute billing is that customers will not be tempted to permit minor issues to fester until they become big ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to each client. The practice of documenting and archiving service activity allows more effective service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small businesses who work with independent service providers or who employ in-house IT personnel gain when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Knoxville, Tennessee business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).