Affordable Computer Troubleshooting from Microsoft and Cisco premier Experts for Businesses in Knoxville, TN
By offering professional know-how whenever you require it, providing specialized knowledge for critical business applications, providing innovative services like virtual server hosting, billing only for help you receive, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the business value of your information system and reduce support expenses. Progent recognizes that information system protection, dependability, and efficiency are just as critical to small businesses as to major corporations but that small organizations lack the leverage to invest heavily in information technology and in-house support staffs. Progent's basic value proposition is that no IT support organization can match Progent's ability to provide the IT support expertise your business needs whenever you need it and at a cost you can justify.
For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for big projects such as software development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud strategy.
Core Practice Areas Serviced by Progent for Businesses in Knoxville, Tennessee
Progent's nationwide group of world-class consultants provides support for virtually all facets of information systems found in companies of any size. Technologies supported by Progent in Knoxville include:
Service Delivery Alternatives Available for Knoxville, Tennessee Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-through, and strict cost control across an array of IT support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the expense or delay of on-premises service calls. The experience of Progent's network engineers makes it possible to handle most network issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online network support services.
- On-site Service
Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service experts to deliver small and midsize companies the best of both worlds: onsite service professionals when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person network support.
- Help Desk
Progent's Contact Center Services are designed for all companies who require fast and reliable support from an online Contact Center with efficient phone support, remote repair tools, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little executive bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business computer networks stay up and running. Learn more about Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability network engineering, virtual server strategies, plus integration, programming and support for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as site moves and massive system upgrades, longer term initiatives like business information software programming and support, database application development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is feasible using the class of internal data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the planet's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the top level of availability and extensibility but that is in addition simple for clients to migrate to another support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network management while getting world-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the multi- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory mandates for IT data protection and incident reporting.
The scope and size of Progent's engineering staff offer a unique set of advantages to customers wishing to maximize the business value of their information network within a reasonable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the forefront of network service, performing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for solving actual network problems quickly.
Read more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no retainer for support services delivered during normal working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big invoices for fast fixes. An additional advantage of by-the-minute invoicing is that customers won't be inclined to permit simple issues to stay unaddressed until they grow into major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports given by each staff member to each client. The discipline of documenting and organizing support activity results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who work with independent service providers or who maintain in-house support personnel gain when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
In case your Knoxville, Tennessee company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).