Quick, Affordable Online Computer Network Help for Knoxville, Tennessee Small Businesses
For over twenty years, Progent has focused on delivering enterprise-quality IT support services to clients with small-business budgets. Progent has built a unique service system that features a streamlined, seamless virtual office network, custom remote repair technology, a substantial pool of engineers accredited in a broad range of IT practice areas, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-through, a global group of on-line service experts, in-person service dispatching for the majority of most zip codes in the U.S., and a company culture committed to resolving network problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal network support team. This can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud computing strategy.

Key Areas of Expertise Serviced by Progent for Business Networks in Knoxville, Tennessee
Progent's national group of industry certified consultants provides help for all facets of information technology found in businesses of all sizes. Areas supported by Progent in and around Knoxville include:

Service Delivery Options for Knoxville, Tennessee Companies
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive activity records, consistent follow-up, and strict cost control across an array of IT support delivery modes that include online troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person service visits. The background of Progent's network engineers allows them to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to give small companies the optimal solution: onsite support technicians when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. For details, see Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop it system design, server virtualization solutions, plus configuration, customization and support for small business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects including office relocations and massive software migrations, extended projects like management reporting application development and customization, relational database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, security, and performance than is possible using the type of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology companies, Progent can save you the expense of creating and managing the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest level of dependability and expandability but that is also simple for clients to migrate to another service firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit businesses with mixed networks to save significantly on the expense of capital equipment, system support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the mixed- platform and non- standardized environments typical of small companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote support to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of network products such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system protection and can help with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for network data security and incident reporting.

The breadth and size of Progent's engineering staff bring a unique set of advantages to clients wishing to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of IT support, executing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This ensures that you get not only world-class technical skills, but also a support engineer with proven approaches for solving real-world IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major invoices for fast repairs. Another advantage of granular pricing is that customers won't be inclined to permit incipient issues to fester until they become major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every customer. The discipline of detailing and archiving service records allows more effective service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Knoxville, Tennessee business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified email/telephony solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, provide fault tolerant email, and implement remote and wireless email access. Progent’s Microsoft Exchange consulting and support services can aid you in planning and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT system or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's Microsoft-certified consultants can provide remote or onsite support to help companies of all sizes to plan, implement, administer, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older versions of SCDPM or from another backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for resolving especially challenging issues, or comprehensive project management support. Progent can also help you to design Data Protection Manager into a comprehensive disaster recovery plan.

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