Professional Online Service for Knoxville, Tennessee Computer Networks from Certified Consultants
Small businesses have traditionally been overlooked by large IT support organizations. Some small businesses permit themselves to grow dangerously dependent on individual consultants or small consulting firms who lack the bandwidth or extensive skill sets to respond promptly or effectively to network emergencies. Still other small businesses resort to giant support firms staffed with personnel able to provide standardized solutions to ordinary issues but who do not have the experience and versatility to handle the variety of configurations and lack of standardization that characterizes small company IT systems.

Progent's time-tested approach to delivering affordable and effective technical service to small companies has made Progent among the premiere Microsoft-certified network consulting organizations in the industry. Progent has delivered online help to businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can save money and help meet schedules for major projects like application development, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and execute a sensible cloud strategy.

Primary IT Areas Serviced by Progent for Office Networks in Knoxville, Tennessee
Progent's group of world-class engineers offers support for virtually all aspects of information systems used by companies of all sizes. Technologies served by Progent in Knoxville include:

Support Delivery Options for Knoxville, Tennessee Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing network support services is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Model ensures rapid response, thorough activity records, dependable follow-up, and strict expense monitoring for an array of network service delivery modes that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help customers to analyze and fix network problems without the cost or delay of in-person support calls. The background of Progent's network consultants makes it possible to resolve most IT issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: in-person support professionals when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more about why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for small and midsize companies who need fast and reliable support from a professional Helpdesk with efficient telephone assistance, online repair tools, and sufficient technical strength for full problem escalation. Because small and midsize companies usually have limited IT funds and can spare little executive bandwidth for handling IT support tasks, Progent's Contact Center Services can be the most efficient way to make sure that business computer systems stay up and running. Read more details about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for small business applications including financials, ERP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects including site moves and massive system upgrades, longer term initiatives like business analytics application programming and customization, database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL in order to provide small companies with higher degrees of reliability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition simple for customers to migrate to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can support the mixed- OS and loosely standardized networks common with small businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Knoxville, Tennessee Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise network support allow small and midsize businesses to avoid the pitfalls related to over reliance on thinly staffed support firms or freelance engineers.

Teaming with Progent allows your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, small businesses often depend heavily on freelance consultants. Though individual service engineers carry lower expenses than larger IT service firms and can typically bill apparently lower fees, individuals are often unable to react quickly to urgent problems. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the absence of replacement staff may require your business to wait for help during an emergency. As your small business expands, network downtime or difficulties with critical programs become more costly. The dollars you believed you were saving on a freelancer can evaporate fast because of lost output. Also, when independent engineers encounter unfamiliar problems, the lack of a large engineering team to depend on for help requires them to train with the meter running while your company winds up footing the costs for their continuing training.

  • Gain Access to Experts in Complex Information Technology Issues
    Many small service firms or freelance consultants specializing in small business network consulting are capable of providing routine solutions but don't have the background to deal cost-effectively with complicated network infrastructures with mixed operating systems, numerous locations, Voice over IP implementations, remote clients, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can be valuable to your small business because enterprise networks are inherently complicated, integration problems demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with an IT system implemented on a tight budget. Without a proper architecture, a series of improvised repairs often get thrown on top of a weak foundation. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. These networks require proper assessment, smart strategic planning, and in-depth experience to upgrade to a network environment that will provide the solid foundation to meet critical business requirements and support future growth.

  • Team with Solution Providers, Not Resellers
    Smaller companies need direction and insight to navigate through an increasingly complex array of technology options offered for accelerating business growth and enhancing productivity. They do not need a network consultant or service firm that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to match consulting services with the real interests of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is based on a predetermined vendor instead of being driven by the true requirements of a small business.

How to Contact Progent
In case your Knoxville, Tennessee company needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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