Knoxville, TN Remote Support from Certified Computer Network Service Consultants
Progent's network technical support services can deliver your Knoxville, TN company low cost and dependable access to Microsoft and Cisco certified IT professionals. By providing network support help when you need it, providing specialized expertise for critical applications, offering value-added services such as automated server monitoring, and charging only for services you receive, Progent gives your Knoxville, Tennessee business an economical option for optimizing the profitability of small-scale office networks. If you have a local system, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and maintain a robust and secure information system and to benefit from quick availability of the experienced support typically available only to enterprises who are able to maintain a sizeable internal IT group.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support personnel. This can save money and help meet schedules for big projects such as software design and development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited experts to assist your company to plan and execute a sensible cloud computing strategy.
Primary IT Areas Serviced by Progent for Office Networks in Knoxville, Tennessee
Progent's team of certified experts provides support for all aspects of network systems deployed by businesses of all sizes. Technologies served by Progent in and around Knoxville include:
Support Delivery Options Available for Knoxville, Tennessee Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Support Model promotes rapid response, thorough service records, reliable follow-through, and tight expense control across a range of network support delivery options that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new clients to accommodate urgent situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote network support services.
- Onsite Support
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more concerning why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems. For details, visit Help Desk Services.
- Consulting Services
Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, non-stop it system consulting, virtual server solutions, plus configuration, programming and support for business programs such as financials, operations, management reporting, CRM, and office productivity suites. Progent can help with short-term projects including office moves and major software migrations, longer term projects such as management information software programming and support, relational database software development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or emergency services such as data restoration and malware removal.
- Application Hosting
Progent can host key business applications like Exchange Server and Microsoft SQL Server to provide small companies with greater levels of dependability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition convenient for clients to transfer to another service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can handle the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software in the client's possession so that moving to a different virtual system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert remote consulting to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system security and can help with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT data protection and reporting.
The scope and depth of Progent's engineering staff offer a powerful array of benefits to clients wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of IT service, performing a wide variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for resolving real-world IT problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for quick repairs. Another advantage of granular billing is that your company are not tempted to allow incipient issues to fester until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every staff member to every customer. The discipline of documenting and organizing service activity results in more effective service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Small companies who work with independent consultants or who employ internal IT staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Find out more concerning Progent's knowledge transfer services.
If your Knoxville, Tennessee business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).