Fast, Low-cost Remote Computer Help for Knoxville, Tennessee Small Companies
For over two decades, Progent has specialized in delivering enterprise-class IT support services to clients with small-business IT budgets. Progent has developed a powerful service solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a large team of consultants certified in a broad range of IT practice areas, a Help Desk operational structure that promotes responsiveness and guarantees follow-through, a worldwide team of on-line support professionals, in-person support options for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical issues in the least time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house network service personnel. This can cut costs and minimize technical risks for big projects such as software programming, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to plan and implement your cloud computing strategy.

Popular Technologies Supported by Progent's Consultants for Companies in Knoxville, Tennessee
Progent's nationwide team of industry certified support professionals offers support for virtually all aspects of information technology deployed by companies of any size. Practice areas served by Progent in and around Knoxville include:

Support Delivery Options for Knoxville, Tennessee Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for providing IT support services is based on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity documentation, reliable follow-through, and strict expense monitoring across an array of network service delivery options that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve most network issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to give small and midsize companies the best of both worlds: onsite service technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, see Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop network engineering, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP, management reporting, CRM, and productivity suites. Progent can help with short-term projects such as office relocations and major system migrations, longer term initiatives like business information application programming and support, database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can save you the cost of building and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems are regularly archived and ready for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the top level of availability and scalability but that is in addition convenient for clients to migrate to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit companies with mixed environments to save significantly on the costs of capital equipment, system support, and network management while achieving world-class dependability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps control of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Knoxville, Tennessee Small Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network support allow small companies to avoid the problems related to over dependence on thinly staffed support organizations or independent engineers.

Teaming with Progent allows your business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network support, small businesses often rely excessively on independent consultants. Though freelance support providers carry lower overhead than larger support organizations and can afford to bill nominally lower fees, freelancers are sometimes unable to respond rapidly to critical problems. If an independent engineer is busy with different client, ill, on vacation, or in class, the absence of backup staff may require your company to wait for assistance during an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs get more costly. The money you believed you were saving on an independent consultant can evaporate quickly due to lower productivity. Also, when independent consultants confront new technologies, the unavailability of a big engineering team to rely on for help forces them to train in place while your company winds up with the costs for their ongoing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of small service firms or freelance engineers specializing in small company network consulting are capable of delivering routine fixes but don't have the experience to deal efficiently with complex network environments with mixed platforms, multiple sites, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive staff of experts can benefit your business because big-company networks are characteristically complex, support problems require in-depth understanding of in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection calls for industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs often get piled on top of a marginal structure. As a company evolves, stability and expandability issues can hinder the success of the organization. Such environments require proper evaluation, smart strategic planning, and broad-based experience to upgrade to a network infrastructure that can provide the reliable basis to meet current business requirements and support future expansion.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller businesses need guidance and education to navigate through an ever more complex maze of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need a network engineer or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match consulting services with the real interests of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a small business.

Get in Touch with Progent
If your Knoxville, Tennessee business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progentís private cloud hosting enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup and restore. You can take advantage of Progentís private cloud to avoid major capital costs for the purchase, upkeep, and management of computer hardware and facilities while achieving the highest levels of system availability and physical security.

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    Cisco has designed an extensive array of routers that includes appliances built to provide the protection, performance, and reliability required by organizations from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and network uptime. Progent can help you select and configure Cisco routers to establish a reliable foundation for your network and to make it economical to expand as you support new users, start new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS operating system, including Cisco's 800 family of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.

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    Forefront TMG 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that acts as a one-server solution for an array of security features including an multi-layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits customized reporting generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can assist your company to plan and execute pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's Data Center consultants can show you how to select fault-tolerant data centers that match the specific needs of your company. High availability off-site data centers are particularly attractive to small companies due to of their low cost and simplified logistics in comparison to pursuing a do-it-yourself approach. Trying to create an on-site data center with even a basic degree of fault tolerance is too costly for typical small businesses. Progent can help you get all the advantages of non-stop data centers and 24x7 colo sites by providing a complete range of engineering and maintenance services.

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    Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, simplifies ongoing support demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are in keeping with your business needs.

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    If your business operates a Solaris environment or a mixed-platform network, Progent's CISM and CISSP-premier consultants can assist your entire enterprise in a wide array of security topics including security management practices, security architecture and models, connection management products and methodology, applications development security, business processes security, hardware security, communications, network and web security, and workplace recovery planning. CISM and CISSP define the basic competencies and international standards of knowledge that network security managers are expected to master. These certification provide executive management the confidence that those who have achieved their CISM, CISSP or ISSAP certification have demonstrated the background and knowledge to offer effective security management and consulting help.

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    Progent's Cisco Meraki wireless access point experts provide online and on-premises support services to help businesses of all sizes to design, install, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to build a seamless network infrastructure that delivers the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or device.

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    Progent offers a broad range of affordable consulting and support services to help your company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows, macOS and OS X, or popular versions of Linux. Progent can provide on-premises or online assistance for single computers or notebooks or help your business to design and carry out a company-wide migration to new or updated operating system software and business applications. Progent can also provide engineers and technical workers to assist you to plan for and implement an office move or merger designed to produce minimal interruption to your business.

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    Small to mid-sized businesses can now enjoy all the benefits of Operations Manager 2007 and also have fast access to Progentís Microsoft certified IT support experts. With Progent's economically priced IT service programs, mid-size organizations can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small and midsize business networks enterprise-class availability, protection and productivity.

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    Microsoft allows you to create transparent hybrid environments that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have some mailboxes located at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any phase of designing, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and within budget.

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    Progent can help your business to maintain Microsoft System Center 2007 Configuration Manager to streamline administration, improve security, and boost worker output by ensuring that operating systems and applications are always current, tracking product licenses, and monitoring usage patterns to help you make informed purchasing choices. When your organization is set to upgrade your SCCM 2007 device management solution, Progent can help you to prepare for and carry out an efficient move to SCCM 2012.

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    Progent's certified SQL Server 2019 experts can help you to assess the advantages for upgrading to SQL Server 2019 and can deliver rapid remote or onsite access to consulting experts in system design and deployment, application development, database administration, and network security.


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