Knoxville, TN Remote Support from Certified Computer Network Service Professionals
Progent's network help services can provide your Knoxville, TN company cost-effective and dependable access to world-class computer experts. By delivering network support help when you need it, providing specialized expertise for critical technologies, offering unique services such as automated network monitoring, and invoicing only for support you use, Progent offers your Knoxville, Tennessee business an affordable alternative for maximizing the productivity and profitability of small-scale business information systems. Whether you maintain an onsite system, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to create and support a robust and safe information system and to benefit from fast availability of the experienced support ordinarily restricted to businesses who are able to maintain a large in-house information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house IT service group. This can cut costs and minimize technical risks for big IT initiatives such as software development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your business to design and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Companies in Knoxville, Tennessee
Progent's nationwide team of industry certified consultants provides assistance for all aspects of network technology deployed by businesses of any size. Practice areas served by Progent in and around Knoxville include:

Support Delivery Options Available for Knoxville, Tennessee Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Model promotes fast support, thorough activity records, consistent follow-through, and strict cost monitoring for an array of IT service delivery modes that include remote repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve the majority of network problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for new customers to address urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning why to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable access to an online Helpdesk with effective telephone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Because smaller companies typically are constrained by tight IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that small business computer networks are always productive. Learn more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop it system design, virtual server solutions, plus configuration, customization and support for business applications such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and major software upgrades, longer term projects such as business analytics application programming and support, database application development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is feasible with the type of internal data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and service packs remain updated, security and performance is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is also simple for customers to transfer to a different service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Knoxville, Tennessee Businesses
Progent's size, scope of technical skill, and experience with corporate IT consulting enable small and midsize companies to sidestep the pitfalls associated with over dependence on thinly staffed support organizations or independent engineers.

Teaming with Progent enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network services, small businesses sometimes depend heavily on freelance consultants. Though individual service providers have lower expenses than larger support firms and can typically charge apparently smaller fees, freelancers are often too overworked to react quickly to urgent network problems. If a freelance engineer is occupied with another client, sick, on travelling, or in class, the lack of backup staff may require your company to go without assistance in case of a crisis. As your small business grows, network downtime or difficulties with line-of-business applications get more costly. The money you believed you were saving on a freelancer can be eaten up quickly due to lost productivity. In addition, when freelance consultants encounter new problems, the lack of a large engineering team to rely on for help requires them to train with the meter running while your organization ends up footing the bill for their ongoing education.

  • Have Access to Experts in Sophisticated Network Issues
    The majority of smaller service organizations or freelance consultants specializing in small company IT support are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complex IT environments that have a variety of platforms, multiple locations, VoIP implementations, remote workers, interconnected accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive team of experts can be valuable to your small business because big-company networks are by nature complex, support issues require in-depth knowledge in numerous technical disciplines, and reaching a high degree of stability, availability, and protection calls for enterprise-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often start with an IT system implemented on a tight budget. Without a solid basis, a sequence of improvised repairs commonly get piled on top of a marginal structure. As a company grows, stability and expandability issues can undermine the success of the organization. These environments need thorough assessment, smart business planning, and in-depth experience to migrate to a network environment that will provide the reliable basis to meet current business requirements and ease future expansion.

  • Partner with Solution Providers, Not Resellers
    Small companies need direction and insight to work through an ever more complex maze of technology alternatives offered for enabling business growth and improving efficiency. Businesses do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells services only. This allows Progent to align consulting support with the genuine needs of customers. Combining IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined vendor instead of being based on the true needs of a client.

Get in Touch with Progent
If your Knoxville, Tennessee company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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