Professional Remote Support for Knoxville, Tennessee Computer Networks from Microsoft Certified Engineers
Small companies have typically been ignored by major network support organizations. Many small companies allow themselves to grow overly dependent on individual consultants or small support firms who don't have the size or extensive skill sets to react promptly or effectively to network emergencies. Still other small companies turn to mass-market service providers that employ personnel able to offer by-the-numbers solutions to common issues but who do not have the experience and versatility to deal with the diversity of environments and absence of standards that characterizes small company information networks.
Progent's proven approach to delivering low-cost and effective network service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the industry. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network support staff. This can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Core Technical Areas Supported by Progent for Business Networks in Knoxville, Tennessee
Progent's group of industry certified consultants provides support for virtually all aspects of network technology found in businesses of any size. Technologies served by Progent in and around Knoxville include:
Support Delivery Alternatives Available for Knoxville, Tennessee Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, and network management. Progent's model for delivering network support is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, consistent follow-through, and strict expense control for an array of IT service delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's remote network support services.
- On-site Service
Progent provides on-site technical support for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small and midsize companies the optimal solution: hands-on service technicians when you require them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop network design, server virtualization strategies, plus configuration, programming and training for business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as office relocations and major software upgrades, extended projects like business information software programming and customization, database application programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to migrate to another support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed networks to save significantly on the costs of hardware, system support, and network administration while achieving world-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- OS and loosely standardized networks common with small businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can assist with complex security projects like SIEM solutions to help enterprises meet industry guidelines and government requirements for network information security and reporting.
The breadth and size of Progent's consulting staff offer a powerful set of benefits to customers trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for repairing actual IT problems rapidly.
Read more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for fast fixes. An additional advantage of by-the-minute invoicing is that clients will be less tempted to permit incipient issues to stay unaddressed until they become major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation given by each staff member to every customer. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Knoxville, Tennessee business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).