Expanding your remote workforce can have a major impact on IT architecture, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Knoxville organization to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services that go from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Knoxville, Tennessee businesses to with any aspect of building a high-functioning telecommuting environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a from-home workforce, which could be motivated by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote IT support specialists combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their active trouble tickets, add information, and append screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows your company to supplement your current Call Desk organization by splitting delivery of Call Desk support services seamlessly between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support model utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Knoxville, Tennessee company, call 1-800-993-9400 or go to Contact Progent.



An index of content::


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    Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your business better solutions for your information system.

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    Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud readiness, supports popular handheld devices, permits one-time sign-on with Azure AD, and strengthens security. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, extends the Web Client, and adds more than 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the depth and breadth of knowledge and experience to resolve the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the business value of your investment in this mission-critical product.

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    Progent is among the most qualified IT support firms for integrating email solutions powered by Exchange 2000 Server. Progent specializes in helping small businesses receive all the benefits of Exchange Server 2000 under common scenarios including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server support.

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    Progent's Network Call Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require fast access to a Help Desk Service Center with professional telephone support and effective escalation options but who have to operate within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Secure Remote Access Support, System Evaluation, Expert Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.

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    Progent can provide affordable online access to an Oracle MySQL administrator or application developer and can help businesses of all sizes to configure and support MySQL within a dependable IT infrastructure that offers advanced speed, expandability, and security. Progent also has experience helping companies migrate databases from an Oracle environment to MySQL.

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    Progent's ProSight Virtual Hosting combines proven virtual server technology, a world-class data center, and the support services of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a comprehensive information technology outsourcing alternative that enhances network availability and protection, eliminates management hassle, and lowers expenses. With Private Cloud Hosting, a smaller business can have all of its operating system platforms and key business application servers hosted in a safe and fault tolerant facility on a high-performance, non-stop virtual machine set up and supported by Progent's network service professionals.

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    Cisco's security and remote connectivity technology for small to mid-size companies represent a full array of manageable protection hardware and software to help protect your wired and wireless network infrastructure. Cisco's VPN product family includes switches, firewalls, and VPN solutions. Progent's professional consulting staff includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that align most closely with your corporate objectives.

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    The current ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network consultants can help you to maintain your current PIX or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent can help small and mid-size businesses to implement unified endpoint management platforms for administering endpoint devices used by teleworkers.

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    Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These enhancements favorably impact key areas such as ease of administration, high availability (HA), security and compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can help you understand the potential advantages of migrating to Exchange Server 2013, create an efficient test and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing online support and management for Microsoft Exchange 2013.

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    Progent's Cisco certified wireless networking consultants offer affordable online and onsite support for both end-of-life and modern 802.11ac Aironet wireless access points (APs) and Progent can assist you to design and maintain wireless solutions that include indoor and outside/industrial Aironet access points.

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    Cisco offers an extensive product line of routers that includes routers built to deliver the security, bandwidth, and reliability required by customers from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can help you choose and configure Cisco routers to build a reliable foundation for your network and to make it easy to expand as you add new users, start new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's servers in an environment that gives the maximum level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting and management services are built upon proven virtualization platforms that enable small businesses with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.

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    By using virtual servers, businesses can run multiple virtual machines on a single actual server. Virtualization technology allows businesses to gain all the advantages of server segmentation, but without the costs that goes with buying additional server equipment. Virtual servers are the enabling technology behind private clouds, which offer important benefits including lowering the costs of capital equipment, facilities, and administration while improving information security, network reliability, and recoverability. Other important server management technologies are server monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can assist you with all aspects of server virtualization and management to enable your business to contain costs and save time.

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    If your business does not need immediate online support but expects to need technical services with your information system in the near future, you can save time and money and ensure that the appropriate expertise will be ready when you require it by getting in touch with a Progent sales specialist and registering as a customer. For details, call 800-993-9400 or email information@progent.com.

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