Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Knoxville company to pick the right tools and follow leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Knoxville, Tennessee companies to with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Support for Telecommuters
An emergency, organization-wide switchover to a teleworker business model, which could be driven by a pandemic or as an element of a business continuity plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their current tickets, add information, and append screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service allows your company to expand your existing Help Desk organization by sharing responsibilities for Call Center services seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class IT support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Knoxville, Tennessee business, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

  • 24 Hour Citrix VHD desktops Support and Help Citrix XenDesktop Engineers

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    Progent's certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your company, create test systems and rollout strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT support team, create a corporate-wide security strategy, streamline IT administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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    Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are on the move within office, warehouse, health-care or other environments where IT management wants user endpoints that provide more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and optimize many key pieces of your Wi-Fi environment including APs, routers, wireless LAN controllers, and management tools. Progent's Cisco-certified experts can provide online and onsite support to help your organization create and manage a Cisco wireless VoIP phone solution by providing integration services that can range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

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    Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products such as Cisco Content Engine. fault tolerant load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent's Microsoft-certified failover clustering experts can assist companies of all sizes to assess the benefits of deploying Windows Server 2012 failover clustering to build an advanced fault-tolerant/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual machines, and help you to automate the management of clustered servers.

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    Progent offers the support of certified consultants and seasoned database application developers, DBAs, project managers, Cisco-certified network architects, disaster recovery specialists, and security consultants to assist you to assess the potential benefits of Microsoft SQL Server 2012 for your business, set up test environments at your site or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and secure IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

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    Progent delivers the services of Microsoft and Cisco-Premier network consulting experts to offer clients affordable alternatives to help organizations optimize the value of Microsoft and Cisco technology. For environments that span from small offices to nationwide corporations, Progent's network consultants can assist you to improve your information system's e-mail infrastructure, security, availability, performance, and network administration.

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    Progent's Microsoft consultants can provide in-depth support in implementing, managing and debugging all versions of Microsoft Project, Project Server, and Project Online and can provide a broad range of affordable remote consulting services following industry best practices to assist businesses of any size to get all the benefits of this powerful platform. Services offered by Progent include system design, installation and migration, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    Server growth puts pressure on IT budgets and management resources. Server consolidation through a virtual architecture promises lower total cost of ownership of hardware and quicker return on investment, more leveraged use of servers, simplified operations, enhanced network uptime, and easier management. Typical uses for virtual servers are hardware consolidation, low-cost hosts for line-of-business legacy software running on outdated operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.

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    Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in key areas such as secure multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your business to take advantage of Hyper-V to deploy and manage virtual servers to reduce network expenses and enhance productivity.

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  • Ubiquiti UAP-AC WiFi access point Specialist
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    Progent offers fast access to the skills of seasoned Wi-Fi specialists who can help you to assess the benefits of Ubiquiti UniFi Wi-Fi access points for your business and assist you to plan, deploy, manage, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to help you to choose, configure, and position Ubiquiti UniFi wireless APs for optimal signal coverage and performance.

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    Progent's Microsoft and Cisco authorized experts offer three service programs to help mid-size and large organizations create an efficient and successful in-house Network Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process analysis and enhancement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Deployment Services help businesses sift through the numerous high-quality Help Desk software packages available and decide what products might be excessively costly, lack key capabilities, or align poorly with your organization's business goals. Progent also provides temporary staffing for businesses who need to augment their in-house Help Desk team for occasional tasks or to fill in for vacationing or indisposed personnel.

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

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    Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design custom mission-critical applications and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to design reports that let you track your business more thoroughly, turning raw information into useful insights into your business.

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    Progent's Cisco-certified wireless integration experts can help you to deploy, manage, and troubleshoot Cisco wireless products such as Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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  • Top Mac unified messaging Technology Consulting
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    Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and transmit email, search the Exchange global address list, copy addresses, synchronize appointments, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized onsite Entourage training.

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    Progentís computer outsourcing support offerings for small businesses feature designing Server 2003, .NET Server, and BackOffice environments, coordinating migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-site troubleshooting, resolving chronic IT issues, and creating a comprehensive security plan. Progent can show you how to enhance system reliability and performance with fault-tolerant technologies, redundant network topology, and proactive network monitoring. Progent also provides special project help for major upgrades and can assist with needs definition, resource inventory, bill of materials development, sourcing qualification, purchasing logistics, and full documentation. Progentís computer outsourcing help also includes education for office productivity software such as Microsoft Office.

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    Progent's Check Point firewall consultants can show you how to plan, configure, and manage firewall solutions that rely on Check Point Software NGFW firewalls and Check Point's subscription-based SandBlast security services. Progent can also assist you support legacy Check Point firewalls or migrate smoothly to Check Point's next-generation security gateways.

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  • Network Troubleshooting IT Consultant
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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks.

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  • Microsoft Dynamics GP Integration Services
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    Dynamics GP 2010 accounting is a comprehensive business management platform that unifies information and operations throughout your business, communicates seamlessly with other applications, and connects workers, clients and vendors regardless of time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you install and maintain a reliable, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.

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    Progent's Microsoft consultants can help you to assess the value of Microsoft Lync Server for your business and can help you to plan and carry out an installation of Lync Server 2010 that unifies the administration of IM and Presence and improves the output of your in-house staff, at-home workers, and mobile workforce. Progent can in addition help you to perform an efficient migration to Lync Server from Microsoft Office Communications Server or Live Communications Server, interface Microsoft Lync Server with Exchange Server, SharePoint, and SQL Server, show you how you can use Lync Server 2010 to enhance the team-computing functions of Microsoft Office programs, and provide webinar training and ongoing technical support for Microsoft Lync Server and other Microsoft platforms.

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    Progent's Cisco-authorized IT professionals can help you design an economical, high availability Internet connection solution that can achieve 24x7 Internet access through a broad array of fault tolerant Internet network technologies including fault tolerant BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide CCIE professionals to show you how to utilize the latest technology for 24x7 Internet connectivity to build an economical, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet connections.

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    Progent can help small and medium-size companies to configure collaboration software to make it easy for their remote workforce to engage in positive interaction with fellow workers and customers.

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    System Center Configuration Manager automates software deployment and updating, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, provides network health reporting, enables secure self service, and delivers a single control mechanism for managing multi-operating system networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help you with any facet of designing, installing, operating and repairing a SCCM solution for on-premises, cloud, or hybrid networks.

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    Progent offers economical remote support from IT engineers with expertise in a broad array of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations as well as laptops and smartphones. Progent can provide consulting support for all major data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can assist you to implement, enhance, or maintain backup systems for a variety of architectures including local, remote, cloud-based, or hybrid.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies more than 25 years of background helping manufacturing and distribution organizations to manage complex supply chains and improve the efficiency of critical processes to get products to market quickly and adhere to customer schedules consistently. Progent can provide the skills of an ERP specialist with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that spans from as-needed advice to solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and database administration.

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    Small to mid-sized companies can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco certified network consulting professionals. With Progent's affordably priced IT support programs, mid-size organizations can choose a basic co-sourcing package built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide small and midsize company networks world-class availability, security and productivity.

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    Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 provided by Progent's consultants include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and administration, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and post-migration technical help.

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    Progent's Microsoft-certified consulting engineers can assist you to determine the value of Microsoft Exchange Server 2010 for your company and can help you to plan and implement an efficient upgrade to Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 that will provide fast ROI by increasing your workers' efficiency, cutting the cost of equipment and service, simplifying administration, and consolidating your key communications platforms.

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    Cloud Protection for Email Engineers

    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

  • Suse Linux, Solaris, UNIX Support and Integration Ubuntu Linux, Sun Solaris, UNIX Online Consulting Knoxville, TN

  • Help Desk Management Services Technical Support
    Microsoft, Cisco and Security Certified Experts Outsourcing Call Center Outsourcing Services

    Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Help Desk services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

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    Knowledge Transfer Consulting

    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.

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    Consultancy NLB Test Lab

    Progent's Test and Training Lab at the QTS Internet Data Center is available for piloting mission-critical applications, creating cost-effective migration procedures, evaluating and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent customers without adequate in-house resources to assemble effective test environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital network initiatives on schedule.

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  • 24/7 Troubleshooters Microsoft Certified Partner
    Microsoft Partner Computer Installation

    Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer endorsement and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your business more complete technical solutions for your information network.

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    Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to design, deploy, and support an implementation of TMG 2010 or ISA Server 2006 on your network that provides the firewall protection, performance and ease-of-use that your business needs.

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  • Windows Server 2012 R2 Cloud Services
    Windows 2012 R2 Specialist

    Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, tune your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management team, develop an enterprise-wide security plan, automate IT management, help with application development, and build and test a disaster recovery/business continuity plan.

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  • Custom Microsoft Access Expert Development
    Design Custom Application

    For custom program development, Progent can provide software design experts to write line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Business Solutions products including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a broad range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

  • Windows 10 Edge Technical Support Services Emergency Microsoft Windows 10 ADK Technology Professional
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  • Windows Server 2012R2 Clustering Computer Engineer Technology Consulting Services Windows Server 2012R2 Configuration Manager
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  • Nexus Switch FabricPath Specialist
    Nexus Switch FabricPath Network Consultants

    Cisco Nexus series switches are engineered to deliver the throughput, expandability, dependability, virtualization support, density, data protection and manageability required to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and onsite support expertise to help your business to plan an efficient switch topology, build pilot systems to validate your network design, install and configure Nexus switches, define and implement effective policies, perform security and compliance evaluations, set up advanced monitoring, fully utilize resources through virtualization, troubleshoot switching and routing problems, maximize performance, perform capacity planning, and set up the advanced fault-tolerant features available for Nexus switches. Progent's consultants can also assist your business to migrate non-disruptively from legacy Nexus models or Catalyst switches to current Nexus platforms.

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