Enlarging your at-home workforce may have a significant impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Knoxville organization to pick the appropriate technologies and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Knoxville, Tennessee businesses to succeed with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A rapid, organization-wide changeover to a from-home business model, which might be the result of an epidemic or as part of a disaster recovery plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online IT support experts combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their current trouble tickets, add information, and append screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to augment your existing Call Center organization by splitting delivery of Support Desk support seamlessly between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your teleworkers, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Knoxville, Tennessee business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::



  • Largest Professionals System Center 2016 Operations Manager
    24/7/365 System Center 2016 and Skype for Business Integration Support and Integration

    Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, enhancing and fixing System Center Operations Manager solutions and offer organizations of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to fix serious issues detected by Microsoft SCOM 2012.

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    Apple OS X and macOS Troubleshooting

    Progent's consultants offer Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and email help, security services, and one-on-one education. Progent can help clients to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone integration and iPad synchronization, or moving to iCloud. For computer environments built exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of designing, configuring and supporting a network environment that is available, safe, efficient and aligned with your organization's objectives.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital devices that drive your IT network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your business.

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    Windows Active Directory requires significant hands-on experience to integrate efficiently across a large corporation. Progentís Microsoft Certified consultants are experts in designing, deploying, and troubleshooting complex Enterprise AD installations. Progentís fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with residual legacy version configuration objects in production AD systems, and fixing unsuccessful installations of AD and AD-associated applications.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience creating Microsoft-based security solutions for IT networks with multiple sites, mobile workers, and line-of-business web-based applications. A Progent ISA Server consultant can help your small or mid-size company plan and deploy a configuration of ISA Server 2004 that meets your information protection needs without restricting your network.

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    Progentís Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the rapid development of enterprise-class business applications that offer your business a competitive edge. SQL Server provides core support for XML and can query across the Internet and beyond the firewall. In addition to providing consulting, support and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT system. Progent can also help you upgrade from older editions of Microsoft SQL Server to SQL Server 2005.

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  • Microsoft LCS Server IM Information Technology Consulting
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    MS Communications Server provides Instant Messaging and presence in an extensible, enterprise-grade solution featuring enhanced protection, seamless compatibility with additional Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. The product offers lower costs and improved operational efficiencies, increased individual productivity, and better IP protection. MS Office Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants can provide online and on-premises configuration support and troubleshooting services for your Office Communications Server deployment and can assist you to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement an efficient migration that will add business value to your IT system

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  • CCIE Certified Catalyst Switch LISP Computer Consultant Catalyst 3560 Switch Engineer
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    Progent provides consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall/VPN product that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.

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    Progent's Microsoft-certified experts can provide a range of consulting services to help organizations of all sizes to install, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can assist to create testing environments to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment projects following industry best practices.

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    Progent can provide comprehensive help for each step of your Microsoft Exchange Server 2010 upgrade including end-to-end project management, site readiness preparation, project planning, specification of all new software licenses and hardware needed, recommended vendor sourcing, system testing at client location or at Progent's test facility, setting up transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old servers, and training for customer's IT staff and end users.

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    Progent's Cisco-Certified network engineers can help you to run Cisco's management utilities alongside a variety of powerful third-party applications to create a comprehensive network management solution in order to keep your network running reliably, conserve limited resources, protect your data, revive rapidly from device failure or deliberate assaults, and allow you to add or reassign network resources intelligently and economically as your company evolves.

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  • SCCM 2016 Mobile Device Management Technical Support
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    Configuration Manager 2016 automates software provisioning across multiple sites, simplifies compliance settings control, keeps track of network assets, protects against company data leakage, performs health reporting, allows safe self service, and offers a single control mechanism for administering multi-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist your organization with any facet of planning, installing, using and repairing a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.

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  • Citrix VHD desktops Consultant Services
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    Citrix has developed a powerful line of platforms that provide enterprise-level manageability, expandability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help your company to evaluate the business benefits of Citrix technology and help you design, validate, deploy, optimize, and maintain Citrix virtualization platforms.

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  • Exchange 2003 Server Upgrade Help and Support
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    Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange 2003 help, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.

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  • Windows Server 2019 Deduplication Remote Support Services
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    Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can assist you to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent offers special security service bundles intended to deliver larger institutions an objective and thorough security audit from a group of certified security engineers. All Progent's network security evaluation bundles incorporate a suite of procedures like automated scans from inside and from beyond the corporate firewall, professional analysis of captured data by certified security engineers, creation of a paper documenting the results, plus a live concise executive outbrief and an in-depth live outbrief for in-house network managers.

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  • macOS Troubleshooting Engineers
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    Progent provides national remote phone support and consulting services for businesses that operate Apple Mac OS X networks or whose information systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's experts offer macOS and Mac OS X clients a variety of IT services including desktop support, upgrading to the latest version of OS X from earlier editions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud services. Remote IT help provides maximum return for your information technology budget by extending client efficiency and shortening the time billed for computer analysis and repair. Sophisticated online access utilities and experienced service specialists and consultants allow Progent to solve the majority of network problems without wasting time and expense by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a mix of telephone help and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP premier security specialists to help you with the toughest network issues.

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  • Small Office Integration Consulting
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    Progent offers businesses of any size enterprise-class network online or on-premises consulting for networks based on Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also offer security expertise for companies varying in size from the small office to the global enterprise.

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    Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's modern Wi-Fi controller technology.

  • MSCRM Support Customer Relationship Management Setup and Support
  • Microsoft Certified Expert Virtual Server Hyper-V Integration Support MS Virtual Server Administration Website Remote Support Services
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    Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and troubleshooting System Center Operations Manager environments and can provide organizations of any size expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious problems detected by System Center 2012 Operations Manager.

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    Progent can provide the support of Microsoft-certified engineers and experienced software developers, DBAs, project management experts, Cisco-certified network architects, business continuity planning specialists, and certified security consultants to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and configure an efficient and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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  • IT Consultant Internet Data Center
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    For enterprises with branch offices in or any area covered by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and certified Cisco system consultants can provide a variety of network consulting services such as project management, Sarbanes Oxley compliance, office moves, enterprise security, network architecture, on-site or phone-based emergency support, and technical support for co-location hosting facilities. A Progent IT consultant can show you how to design a multi-site information system that makes efficient use of collocation facilities and Internet hosting sites. Progentís Microsoft Certified consultants can help major enterprises plan, deploy and maintain massive rollouts of updated releases of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progentís CCIE and CCNP consultants can help you configure Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.

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    VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR system powered by VMware SRM.

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  • After Hours Remote Consulting Exchange 2013 EAC
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    Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important new features plus a revamped structure. These enhancements favorably impact vital IT areas such as ease of administration, availability, security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT staff to maintain your Exchange 2013 environment. Progent also offers affordable remote consulting and support and management services for Microsoft Exchange 2013.

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    Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that enables small organizations to transition from the older physical on-premises datacenter to the contemporary hybrid computing model that combines both local and cloud-based resources. Progent's consultants offer budget-friendly remote consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible productivity and cost advantages of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud-based design for your network ecosystem. Progent can provide full-service project management support to help you plan and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent can also provide as-needed consulting, troubleshooting, and training.

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    Progent's certified engineers provide technical help and network consulting services for Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's migration, configuration, management, and support expertise for Microsoft Exchange 2003 Server include planning, installation, project management, local and off-site troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service network management outsourcing.

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    Progentís IT outsourcing services provide economical computer support for medium-size organizations. Whether it includes planning system architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or building a web-based eCommerce application, outsourcing your network engineering services can smooth out expenses and minimize risks, allowing IT support expenses to grow in a more linear and controlled manner than is possible by assembling a large, knowledgeable internal IT organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you build a protected and robust network foundation for your critical Windows-powered applications including Windows 2008, Microsoft Exchange Server, and SQL Server 2008.

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    Progent's certified IT experts offer Windows Server 2016 integration consulting services to assist organizations of any size to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help your company to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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