Enlarging your remote workforce can have a major effect on network architecture, cybersecurity, and corporate culture. Progent has 20 years of experience helping SMBs to design, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Knoxville company to pick the right technologies and follow best practices in creating and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Knoxville, Tennessee companies to with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide transition to a telecommuter business model, which might be activated by an epidemic or as an element of a business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or update their active trouble tickets, enter details, and append screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows your company to augment your current Call Desk team by splitting delivery of Help Desk Call Center support transparently between your regular support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collective support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Knoxville, Tennessee organization, phone 1-800-993-9400 or refer to Contact Progent.