Enlarging your at-home workforce may have a significant impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Knoxville organization to pick the appropriate technologies and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Knoxville, Tennessee businesses to succeed with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
A rapid, organization-wide changeover to a from-home business model, which might be the result of an epidemic or as part of a disaster recovery plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's extensive network of online IT support experts combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their current trouble tickets, add information, and append screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your business to augment your existing Call Center organization by splitting delivery of Support Desk support seamlessly between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your teleworkers, visit Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Knoxville, Tennessee business, phone 1-800-993-9400 or refer to Contact Progent.