Expanding your remote workforce can have a major impact on IT architecture, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Knoxville organization to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services that go from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Knoxville, Tennessee businesses to with any aspect of building a high-functioning telecommuting environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a from-home workforce, which could be motivated by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote IT support specialists combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their active trouble tickets, add information, and append screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service allows your company to supplement your current Call Desk organization by splitting delivery of Call Desk support services seamlessly between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support model utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Knoxville, Tennessee company, call 1-800-993-9400 or go to Contact Progent.