Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Knoxville company to pick the right tools and follow leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Knoxville, Tennessee companies to with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Support for Telecommuters
An emergency, organization-wide switchover to a teleworker business model, which could be driven by a pandemic or as an element of a business continuity plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their current tickets, add information, and append screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows your company to expand your existing Help Desk organization by sharing responsibilities for Call Center services seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class IT support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Knoxville, Tennessee business, phone 1-800-993-9400 or refer to Contact Progent.