Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Knoxville
ProgentProgentís consulting services for network service organizations in Knoxville Tennessee allows you to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent augmentation of your in-house network support group. This can ease the way for you to grow your revenue, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network experts, PC integration and troubleshooting technicians, IT administrators, and data security professionals have acted as seamless supplements to the IT groups of some of the worldís biggest IT service firms. Progentís range of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progentís transparency lets you promote and preserve your company's brand.

Progent is a network support company with two decades of background providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but a hassle to set up and manage. Smaller IT support companies do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their company branding while providing their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your support volume, the range of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop support team delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Normal support times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is available across the US at additional cost.
  • You retain complete control of your clients and billing.
  • Your customers submit incident reports via your custom branded web portal, an 800 phone number, or by sending a message to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service providers allows you to act as a sole source for practically all technical expertise your customers may require. You can grow your team and core IT skills at your own pace without having to say no to opportunities owing to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support team, responding to your direction, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are fully described. This makes it easy for support group to shift service responsibilities to internal consultants when you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on more jobs beyond your main areas of expertise and open new territories without assuming the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network support firm by delivering more services to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: Thanks to a sizable roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
  • Online Support Experts: For two decades, Progent has provided remote network support ranging from Call Center support to high-level consulting. Effective remote service saves money while delivering quick results.
  • Advanced Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Knoxville, Tennessee Organizations
Progent's nationwide roster of certified consultants offers Knoxville, Tennessee organizations a broad array of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Knoxville, Tennessee
To learn additional details about Progent's reseller support for network service organizations in Knoxville, Tennessee, call 1-800-993-9400 or refer to Contact Progent.