Immediate Remote Technical Support for Knoxville IT Networks
Immediate Phone Support for Knoxville NetworksFor companies in Knoxville or anywhere in the state of Tennessee, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value because they have the real-world background and have access to the sophisticated tools necessary to solve the majority of information system issues quickly. Efficient support lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more in incidental costs by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you pay only for the services that you actually get. Unlike many online service organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick solutions manage to end up as big tabs. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that allow the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to link to your company's environment remotely without compromising network security.

Progent's proven technical support reporting application keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services rendered to every client by any engineer. This archive of issues and resolutions is structured as a readily retrievable support database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's online service experts are able to find optimal solutions promptly.

Online support services available from Progent to customers in Knoxville and throughout the state of Tennessee include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of experienced information technology experts offers your workers in Knoxville or anywhere in the state of Tennessee rapid contact with an efficient network service resource with years of experience delivering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a major driver of business productivity, and Progent's intent is to resolve instead of merely track network problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Knoxville, or anywhere in the state of Tennessee, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your IT support is proactive rather than reactive. By detecting looming issues before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks based on multiple platforms.
How Your Knoxville Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Knoxville or throughout the state of Tennessee, Progent's online network support specialists are ready to provide expert and cost-effective system help the instant your company needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Knoxville company works with a regular freelance support technician or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to handle sudden network crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Knoxville
Progent's remote IT consulting services enable your Knoxville company to realize the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your network will derive greater business value by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Knoxville or anywhere in Tennessee, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can solve typical technical issues. However, major troubles sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service professionals give you an easy, quick, and economical solution to augment your local resources and to pass on useful knowledge to increase your ability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on independent freelance service providers. Although freelance consultants carry less overhead than larger service companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business grows, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often begin with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the business. These badly designed environments require careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure that can provide the stable foundation to handle current business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical education to navigate through an ever more complicated array of technology options capable of accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.