Fast and Affordable Online Help for Knoxville Tennessee Information Networks
For businesses in Knoxville Tennessee, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.
Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated tools needed to resolve most network issues rapidly. This reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes manage to turn into major invoices. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes that promote the maximum level of effectiveness for remote help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to access your computer system without violating system security.
Progent's sophisticated technical support reporting system maintains extensive histories for the support that Progent's customers have received. Progent's team consultants have access to the records of support provided to each Progent customer by any consultant. This database of problems and solutions is structured as a quickly searchable support database that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting experts are able to find optimal solutions in the least time.
Remote support available from Progent to customers in Knoxville Tennessee include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service experts can provide network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help your company to install, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult issues surrounding network infrastructure planning, integration, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to fix problems rapidly. In common instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your network using the latest remote troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure products by providing consulting services such as:
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly following a serious penetration. Security solutions offered by Progent include: comprehensive information security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to address a wide spectrum of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online help troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Knoxville Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned information technology experts provides your computer users in Knoxville Tennessee fast access to an effective technical support resource with extensive experience offering phone help and remote repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center recognition as a crucial contributor to company performance, and Progent's aim is to fix instead of just report network problems.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Knoxville Tennessee online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By detecting emerging trouble spots before they result in crashes, remote monitoring can avoid stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Knoxville Tennessee, Progent's online network support specialists can deliver professional and cost-effective IT support the instant your business needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Knoxville office relies on a local independent consultant or maintains a full time IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the experience to fix sudden network crises or especially complicated integration projects.
Details of Progent's Online Network Support for Knoxville Tennessee
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services give businesses in Knoxville Tennessee unparalleled leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Knoxville Tennessee and is also ideal for customers in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum fee for phone service and imposes no periodic subscription fee for services provided during normal business hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have skill in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic support services include technology integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Software Design
Amazon MWS Software Design and Programming
By providing a full service centralized source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that fit the unique requirements of your business.
- State of the Art Online Connectivity Tools
Secure online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly personal service call. State-of-the-art online connectivity software and experienced technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for Maximum System Uptime
For companies with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained companies whose clients require immediate access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, at the forefront of network service, performing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT help, but also a consultant with proven methods for using technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The practice of detailing and archiving service activity results in more efficient service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.