Fast and Affordable Remote Support for Knoxville Tennessee Information Networks
For organizations located in Knoxville Tennessee, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's online support experts provide exceptional leverage because they have the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls use up minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast solutions manage to end up as large bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for online help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to link to your company's system remotely without breaching network security.
Progent's powerful technical support reporting system keeps detailed documentation describing the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of services provided to each Progent client by every Progent consultant. This archive of problems and fixes is stored as a readily searchable support knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff so Progent's online consulting experts are able to come up with the best solutions promptly.
Online support services available from Progent to companies in Knoxville Tennessee include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and validates a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most complex issues encountered in network planning, integration, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs offer excellent cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment by means of sophisticated on-line troubleshooting technology in order to provide fast, secure, and affordable analysis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or help you to clean up quickly following a serious breach. Security consulting services available from Progent cover comprehensive network security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; installing firewalls; building safe architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Knoxville Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center software products to meet the special demands of your business, or adding occasional phone support staff to reinforce your existing Call Center resources during unusually busy scenarios like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology experts provides your computer users in Knoxville Tennessee quick contact with an effective network service resource with extensive experience offering telephone-based support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a solid contributor to business efficiency, and Progent's intent is to fix rather than merely report network issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group provides remote and in-depth consulting support and training in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Knoxville Tennessee remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By exposing looming problems before they result in full-scale emergencies, automated monitoring can ward off disruptive and expensive information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a variety of operating systems.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Knoxville Tennessee, Progent's online computer support engineers can provide expert and cost-effective system support the moment your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.
Even if your Knoxville business relies on a regular freelance support technician or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve unexpected network crises or especially tough integration projects.
Benefits of Progent's IT Support for Organizations in Knoxville Tennessee
Progent's remote support services allow your Knoxville organization to realize the advantages of timely, expert IT support without the cost of managing an in-house IT organization. Your network will derive added business worth by being more available, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
With most offices in Knoxville Tennessee, nearby network support resources, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of network problems. However, IT crises may strike when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support specialists provide a convenient, fast, and affordable way to supplement your local resources and to convey useful information to increase your ability to deal with future problems in-house.
- Less Reliance on Freelance Consultants
For network maintenance, smaller companies often depend on individual freelance consultants. While independent service people have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your business grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your network stays available.
- Build a Scalable Basis for Smooth Growth
Businesses often begin with an IT system created on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly built environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure able to provide the stable foundation to handle critical business requirements and facilitate future expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller businesses require advice and technical training to navigate through an increasingly complex array of technology alternatives capable of promoting business success and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, refined support tools, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.