Fast and Affordable Remote Support for Knoxville Tennessee Information Networks
Urgent Online Technical Support for Knoxville NetworksFor organizations located in Knoxville Tennessee, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they have the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls use up minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast solutions manage to end up as large bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for online help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to link to your company's system remotely without breaching network security.

Progent's powerful technical support reporting system keeps detailed documentation describing the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of services provided to each Progent client by every Progent consultant. This archive of problems and fixes is stored as a readily searchable support knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff so Progent's online consulting experts are able to come up with the best solutions promptly.

Online support services available from Progent to companies in Knoxville Tennessee include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center software products to meet the special demands of your business, or adding occasional phone support staff to reinforce your existing Call Center resources during unusually busy scenarios like software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology experts provides your computer users in Knoxville Tennessee quick contact with an effective network service resource with extensive experience offering telephone-based support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a solid contributor to business efficiency, and Progent's intent is to fix rather than merely report network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group provides remote and in-depth consulting support and training in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Knoxville Tennessee remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By exposing looming problems before they result in full-scale emergencies, automated monitoring can ward off disruptive and expensive information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a variety of operating systems.
How Your Knoxville Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Knoxville Tennessee, Progent's online computer support engineers can provide expert and cost-effective system support the moment your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Knoxville business relies on a regular freelance support technician or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve unexpected network crises or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Knoxville Tennessee
Progent's remote support services allow your Knoxville organization to realize the advantages of timely, expert IT support without the cost of managing an in-house IT organization. Your network will derive added business worth by being more available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most offices in Knoxville Tennessee, nearby network support resources, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of network problems. However, IT crises may strike when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support specialists provide a convenient, fast, and affordable way to supplement your local resources and to convey useful information to increase your ability to deal with future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance consultants. While independent service people have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your business grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your network stays available.

  • Build a Scalable Basis for Smooth Growth
    Businesses often begin with an IT system created on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly built environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure able to provide the stable foundation to handle critical business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses require advice and technical training to navigate through an increasingly complex array of technology alternatives capable of promoting business success and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, refined support tools, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block ransomware or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that minimizes your exposure to a ransomware attack and aligns with your company's needs.

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    Progent's remote connectivity and smartphone synchronization experts can help your business to design and configure secure access solutions for off-site desktop PCs, laptops, and wireless handhelds so they integrate tightly with your IT network, allowing your business to improve the productivity of your remote workforce.

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    E-Mail Guard is Progent's economical antispam and virus defense managed service that offers small companies world-class defense from spam, viruses, directory harvesting, and other forms of e-mail-based attacks on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive library of web-based spam filtering and anti-virus services that stop email assaults before they can penetrate the network firewall. Perimeter Manager also allows administrators monitor and control their email application, irrespective of server platform, hardware type, or geographic location.

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    Besides providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training classes customized to meet your specific needs. Progent's experts also can show you how to build and support a protected, robust network infrastructure to support your ERP, MRP and accounting applications.

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    Progent's Cisco-certified wireless experts can help organizations of all sizes to design, deploy, administer and troubleshoot Cisco Aironet wireless AP solutions to provide the performance, range, density, expandability, security and ease of management required for transparent connectivity between wireless and wired networks. Progent offers efficient online and onsite support for both end-of-life and current 802.11ac Aironet wireless access points and Progent can assist you plan and maintain deployments of indoor and outdoor/industrial Aironet access points.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and fixing System Center Operations Manager solutions and can provide companies of any size expert online or onsite consulting services for SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or onsite technical support to help you to fix critical issues detected by System Center 2012 Operations Manager.

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    Progent can help you to evaluate the wealth of subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to create and maintain hybrid ecosystems that transparently combine local and cloud resources.

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    Progentís Wireless Consulting Services offer a fast, affordable way for businesses of all sizes to configure, manage, monitor and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration plans, tune your infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT support staff, create an enterprise-wide security plan, streamline network administration, help with application development, and build and validate a DR/BC plan.

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    Before Progentís MOM-based solution, network issues were approached reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend analyses created by MOM, Progent can now anticipate system issues before they grow to be critical enough to disrupt network availability. Because of MOM, Progent can resolve potential problems before customers are aware that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class reliability, safety and performance.

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    Progent's UNIX family support services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient one-stop source to show you how to create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent provides IT services for medium size companies with 100 to 250 network clients. The mid-size business or office has traditionally been an underserved part of the market for IT support services. The cost structures and service access models of major outside service organizations make them too expensive for the typical small business or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information system whose complexity and capability are often comparable to the networks of far larger companies. Progent's service delivery model, which takes great advantage of online support, virtual office technology and proactive server monitoring, dramatically lowers the IT maintenance costs of a small-medium business while providing the mid-size organization with big-company support from professional, world-class experts with background in a broad array of midsized business technologies. If your mid-sized organization or small business is looking for levels of IT support needed for a mid-size office without paying big-company prices, call Progent.

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    Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Help Desk services are offered at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.

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    Progent's service experts in Apple OS X and Windows technology can show you how to integrate Mac and Windows computers into seamless environments with resource sharing and collaboration support. Enabling productive cooperation among a mix of servers and desktops powered by Mac OS and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh consulting makes it possible to provide expert assistance to companies that depend on these platforms to maintain their competitive advantage. Progent can also assist you to integrate Apple's iPhones and iPads with your Windows environment.

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    Progent's Cisco-certified Wi-Fi technology experts can assist organizations to configure, manage, and troubleshoot Cisco wireless devices such as Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent offers economical remote support from consultants skilled in a wide range of utilities and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and smartphones. Progent offers help for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist you to install, upgrade, or troubleshoot backup/restore systems for a range of environments including local, remote, cloud-based, or hybrid.


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