In addition to providing fast access to guidance from high-level IT professionals and subject matter experts to help Knoxville, Tennessee companies to resolve discrete technical problems or strategic projects, Progent can provide short-term staff augmentation to deliver more broadly defined assistance such as desktop support, IT management, and Help Desk call center services. On-demand staffing can help organizations to deal with expected or unplanned surges in the need for network personnel, which may result from scenarios such as company mergers, data center relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Temporary staffing can also cover gaps resulting from the loss of full-time staff members because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staffing Program
Progent's short-term supplemental staffing services give organizations the versatility to respond to increases in requirements for network services without being saddled with the expense and delays associated with vetting and recruiting reliable IT personnel and without the burden of adding to your full-time head count.
Key features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to reliable network pros
- Easy engagement, termination, and resumption of services
- Seamless extension of your in-house IT team
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong working relationship with a top-level, full-spectrum source for IT expertise
Progent's shared Help Desk program is a proven on-going staff augmentation option that enables IT groups to share the work of Call Center support transparently between their internal network personnel and Progent's nationwide team of IT support experts. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Help Desk Call Center service is a joint support alternative based on by the industry's leading group professional services platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT services for organizations across the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Knoxville, Tennessee Organizations
Progent's nationwide roster of certified consultants can deliver Knoxville, Tennessee companies a wide range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staffing Services for Knoxville, Tennessee Businesses
To learn more details about Progent's temporary staffing services for Knoxville, Tennessee organizations, call 800-993-9400 or visit Contact Progent.