Besides providing rapid access to high-level IT consultants and subject matter experts (SBEs) to help Knoxville, Tennessee businesses with specific IT problems or strategic projects, Progent offers short-term staffing to deal with more broadly defined assistance such as PC help, network administration, and Call Center response. Short-term staffing makes it possible for organizations to respond to planned or unplanned peaks in the need for IT services, which may be caused by scenarios like company mergers, data center relocation, platform migration, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term staffing can also cover gaps left by the loss of in-house IT personnel because of scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term IT Staffing Services
Progent's temporary supplemental staffing services give organizations the ability to react to increases in requirements for IT services without being saddled with the expense and delays associated with reviewing and recruiting reliable IT help and without the risk of increasing your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Center Program
- Rapid access to proven network pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your in-house network support team
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Close working relationship with a world-class, full-service resource for network support
Progent's shared Call Center program is a proven on-going staff augmentation option that allows IT organizations to share the work of Help Desk Call Center support seamlessly between their internal network staff and Progent's extensive pool of technical support experts. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk Call Center service is a collaborative service solution based on by the industry's leading shared professional services platform for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network services for businesses of all sizes throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Knoxville, Tennessee Businesses
Progent's veteran team of certified engineers can provide Knoxville, Tennessee organizations a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staffing Services for Knoxville, Tennessee Companies
To find out more details about Progent's short-term staff augmentation services for Knoxville, Tennessee companies, call 800-993-9400 or visit Contact Progent.