In addition to providing rapid access to top-tier IT consultants and subject matter experts (SBEs) to assist Knoxville, Tennessee businesses with discrete technical problems or longer-term initiatives, Progent can provide temporary staff augmentation to deliver more generalized assistance like PC support, network management, and Call Center services. On-demand staffing can help businesses to respond to planned or unplanned increases in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, site relocation, platform migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also fill gaps caused by the absence of full-time IT personnel because of vacations, health issues, resignation, etc.
Advantages of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services offer businesses the ability to react to surges in requirements for network personnel without dealing with the expense and delays that come with identifying and hiring reliable technical help and without the burden of increasing your permanent head count.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Program
- Fast access to seasoned network professionals
- Simple initiation, termination, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Strong working relationship with a world-class, full-spectrum source for network support
Progent's shared Call Center service is a specialized on-going staff expansion option that allows IT groups to divide the responsibilities of Call Center support transparently between their in-house IT staff and Progent's nationwide team of technical support specialists. Working as a transparent extension of your full-time Help Desk, Progent's shared Call Center service is a joint support solution powered by the industry's leading group professional services tool for managing, service requests, generating tickets, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT services for businesses of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Knoxville, Tennessee Companies
Progent's veteran team of certified consultants and technical experts can deliver Knoxville, Tennessee organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term IT Staffing for Knoxville, Tennessee Businesses
To learn more details about Progent's temporary supplemental staffing services for Knoxville, Tennessee organizations, call 800-993-9400 or visit Contact Progent.