For small and midsize companies located in Knoxville Tennessee, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where fast fixes somehow end up as large bills. Progent's skill at solving technical issues efficiently results in your business saving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for remote help and repair for small and midsize business computer systems. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to link to your company's network remotely without breaching corporate security.
Progent's highly evolved service reporting system stores extensive histories of all service that Progent's customers have received. Progent's team engineers have access to the history of all help rendered to each Progent client by every Progent consultant. This archive of problems and repairs is organized as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can determine the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Knoxville Tennessee or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive set of technologies. This broad range of capability allows Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-operating system environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to clients in Knoxville include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology including system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and migration from legacy systems to current MS Windows or Linux-based solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can handle the most intractable problems encountered in network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional value since their deep experience permits them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can receive timely help for severe network problems that are crippling business productivity but are outside the comfort zone of your regular network maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art on-line support tools to perform fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Windows Experts
Progent's Microsoft-expert remote service engineers can provide network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of online desktop services such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help you to clean up rapidly after a serious breach. Security solutions offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; building secure mechanisms for remote and mobile connectivity; defending your email system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Knoxville Tennessee Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who want quick access to an effective Help Desk with professional telephone support as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or improving your existing organization, evaluating or customizing Call Center application software to handle the particular demands of your business, or providing temporary phone support staff to supplement your internal Call Center team to deal with unusually busy events like software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology consultants provides your clients in Knoxville Tennessee rapid assistance from an efficient network service resource with extensive background offering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of business productivity, and Progent's aim is to resolve and not merely document IT problems.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth consulting expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Word, and Office Excel. To learn more about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic aspect of Apple Mac environments by offering remote help services and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Knoxville Tennessee online computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your network support is proactive and automated. By exposing possible issues before they expand into downtime, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by multiple operating systems.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State