For small and midsize businesses in Knoxville Tennessee, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online support is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where fast solutions manage to turn into major invoices. Progent's penchant for disposing of problems efficiently results in your business spending less money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes which ensure the maximum level of effectiveness for online help and troubleshooting for small business computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's network without compromising system security.
Progent's powerful service database system includes thorough records of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of support delivered to each client by any Progent consultant. This history of issues and fixes is stored as a conveniently exploitable support knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at optimal solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Knoxville Tennessee or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online consulting professionals have credentials in a comprehensive array of technologies. This wide range of IT skills allows Progent's engineers to manage almost any problem likely to crop up in a small business network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to clients in Knoxville include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide range of information technology including network architecture, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy management, and migration from older systems to current Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for resolving anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can resolve even the most complex challenges occurring in network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to find solutions for even the most difficult problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can get timely help for serious network problems that are impacting business productivity but are not within the comfort zone of your local network maintenance providers. Progent's CCIE consultants can connect to your network by means of advanced on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-certified remote service engineers can provide computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of remote PC desktop services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a range of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; installing firewalls; establishing secure techniques for off-site and mobile communication; guarding your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often need. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Knoxville Tennessee Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are a convenient solution for small companies who lack the money or time to create an internal Help Desk but who need quick communication with a dependable Help Desk with proficient telephone support as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software products to meet the special needs of your business, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center resources to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network experts offers your computer users in Knoxville Tennessee immediate contact with a reliable technical support resource with years of background delivering phone help and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's target is to solve and not merely report IT problems.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides online professional engineering expertise and education in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the creative elements of Apple Mac systems by providing remote consulting support and training in imaging, audio, and video. Progent's support professionals offer help in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Knoxville Tennessee online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By spotting potential trouble spots before they cause crashes, remote monitoring can avoid stressful and costly service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State