For small and midsize businesses located in Knoxville Tennessee, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they have the real-world background and the advanced tools to solve the majority of network issues rapidly. This lowers direct expenses because service calls require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast solutions somehow turn into big invoices. Progent's penchant for dealing with technical issues quickly translates into your company spending less money.
Progent's Online Support Tools
Over the years, Progent has refined an array of optimized technologies and field-proven methodologies that permit the highest level of effectiveness for remote consulting and troubleshooting for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to interface to your system remotely without breaching network security.
Progent's highly evolved service database application stores thorough records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of support rendered to every Progent customer by any Progent consultant. This database of issues and responses is structured as a quickly searchable proprietary knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Knoxville Tennessee or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote consulting professionals offer credentials in a comprehensive set of disciplines. This breadth of IT skills allows Progent's engineers to resolve practically any crisis that may crop up in a small company network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services available from Progent to companies in Knoxville include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and validates a person's technical skills at the expert level. Cisco CCIEs can handle the most intractable challenges surrounding network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value because their broad expertise enables them to solve the most complex problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so you can get urgent help for complex network problems that are lowering business productivity but are beyond the experience of your ordinary computer service group or consultant. Progent's Cisco CCIE support experts can interface to your computer system by means of sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-certified online support professionals offer computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop support including Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and ISSAP network security engineers offer a variety of system protection services that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly following a serious breach. Security consulting services available from Progent cover in depth security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for special IT projects that small businesses often need. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Knoxville Tennessee Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are intended for smaller organizations who lack the money or time to create an internal Help Desk but who require quick response from a reliable Help Desk with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center application software to handle the particular demands of your company, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group during high-demand events like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals offers your computer users in Knoxville Tennessee immediate communication with an efficient technical support group with extensive background providing telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a major contributor to company productivity, and Progent's policy is to solve instead of just report technical issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and education in special application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Word, and Excel. For additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative elements of Apple Mac systems by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Knoxville Tennessee remote computer system monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering possible problems before they expand into downtime, remote monitoring can avoid stressful and expensive network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that incorporate a variety of operating systems.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State