For small and midsize businesses located in Knoxville Tennessee, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they have the real-world background and the advanced tools to solve the majority of network issues rapidly. This lowers direct expenses because service calls require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast solutions somehow turn into big invoices. Progent's penchant for dealing with technical issues quickly translates into your company spending less money.
Progent's Online Support Tools
Over the years, Progent has refined an array of optimized technologies and field-proven methodologies that permit the highest level of effectiveness for remote consulting and troubleshooting for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to interface to your system remotely without breaching network security.
Progent's highly evolved service database application stores thorough records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of support rendered to every Progent customer by any Progent consultant. This database of issues and responses is structured as a quickly searchable proprietary knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Knoxville Tennessee or to find out more about Progent's online support programs, contact Progent at
Online Technical Services Offered Progent
Progent's remote consulting professionals offer credentials in a comprehensive set of disciplines. This breadth of IT skills allows Progent's engineers to resolve practically any crisis that may crop up in a small company network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services available from Progent to companies in Knoxville include:
Progent's UNIX/Linux consultants can offer urgent remote assistance for diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
Progent in addition can deliver a broad array of online PC desktop support including Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center application software to handle the particular demands of your company, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group during high-demand events like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals offers your computer users in Knoxville Tennessee immediate communication with an efficient technical support group with extensive background providing telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a major contributor to company productivity, and Progent's policy is to solve instead of just report technical issues.
Progent's Apple Mac consultants can support the imaginative elements of Apple Mac systems by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Knoxville Tennessee remote computer system monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering possible problems before they expand into downtime, remote monitoring can avoid stressful and expensive network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that incorporate a variety of operating systems.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
City | Address | Phone | Link |
Chattanooga | 633 Chestnut St, #600 Chattanooga, TN 37449 United States |
(423) 933-2112 | Chattanooga Network Support Services |
Knoxville | 9111 Cross Park Drive, Suite D200 Knoxville, TN 37923 United States |
(865) 364-1222 | Knoxville Network Support Services |
Memphis | 119 S. Main Street, Suite 500 Memphis, TN 38103 United States |
(901) 425-0300 | Memphis Network Support Services |
Nashville | 4235 Hillsboro Pike Nashville, TN 37215 United States |
(615) 800-2024 | Nashville Network Support Services |