Fast Remote Troubleshooting for Knoxville Tennessee Information Networks
Immediate Online Technical Support for Knoxville SystemsFor companies in Knoxville Tennessee, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve the majority of network issues rapidly. This reduces direct expenses because service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online help and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's online support team to connect to your system remotely without compromising system security.

Progent's powerful technical support reporting system maintains thorough records for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to each Progent client by every Progent consultant. This archive of problems and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other vast support databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to arrive at optimal solutions quickly.

Remote support services provided by Progent to businesses in Knoxville Tennessee include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Call Center application software to address the special needs of your company, or providing temporary online personnel to reinforce your internal Help Desk Call Center resources to handle high-demand events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Knoxville Tennessee instant communication with a dependable technical support group with substantial experience providing telephone-based consulting and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company success, and Progent's goal is to resolve instead of merely annotate technical issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Knoxville Tennessee remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your computer support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, automated monitoring can avoid disruptive and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a mix of operating systems.
How Your Knoxville Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Knoxville Tennessee, Progent's online network support specialists can deliver effective and economical IT help the instant your company needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix computer problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Knoxville organization relies on a regular independent consultant or maintains an in-house organization that know how to deal with typical computer issues, Progent’s Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to address sudden system emergencies or especially complicated integration problems.

Details of Progent's Online Computer Support for Knoxville Tennessee
Progent's online support, remote troubleshooting, system security expertise, and system administration services give offices in Knoxville Tennessee the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can deliver your office world class IT support while allowing you to avoid the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the front lines of network service, executing a wide range of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each client. The practice of documenting and archiving support activity allows more effective service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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    Cisco Cisco Unified Communications Manager (Unified CM), originally branded CallManager, functions as the center of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified CM Express (CME) provide a location-independent IP-PBX by integrating closely with apps that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants offer effective and affordable remote and on-premises support to assist organizations of all sizes to create and maintain CUCM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that add optimum business value. Progent's consultants can help with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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    E-Mail Guard is Progent's economical antispam and antivirus solution that gives small companies enterprise-quality defense from spam, viruses, directory harvesting, and other varieties of email-borne assaults on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-based spam filtering and anti-virus services that ward off email attacks before they can penetrate the network firewall. Perimeter Manager also allows administrators track and control their email application, irrespective of server vendor, hardware type, or geographic location.

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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management tools and is intended to provide a unified mechanism for deploying and administering virtualized fabric and services across hybrid networks that can incorporate private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can assist organizations of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate efficiently from older releases of VMM, develop processes for creating and deploying VMs and hosts, implement fault-tolerant scale-out clusters, connect your private cloud resources with public clouds, set up virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to evaluate the potential business benefits of new technologies like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts can provide world-class Hyper-V consulting and VMware ESXi expertise.

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    Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for centralized management.

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    Progent's certified ISA Server consulting experts have broad backgrounds developing corporate security solutions for information systems with many sites, remote workers, and mission-critical web-based applications. A Progent ISA Server consultant can help your small business plan and implement a configuration of Microsoft ISA Server 2004 that meets your IT security needs without limiting your network.

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    Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut capital and operational costs by doing away with VoIP hardware and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide remote and onsite support services to assist you to manage and repair your existing Lync 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to design and execute an efficient Skype for Business migration.

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    Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any facet of information system security. Progent can implement cost-effective cybersecurity systems that protect a small office from modern malware attacks or Progent can design, configure, and manage an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile users accessing IT resources spread across a mix of physical sites and public and private clouds.

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    Progent can provide comprehensive help for every step of your Microsoft Exchange 2010 upgrade including end-to-end project management, site prep, project planning, cost estimates of all new software and hardware required, recommended vendor sourcing, pilot testing at customer site or at Progent's test lab, setting up temporary coexistence of Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous servers, and webinar training for client's IT group and end users.

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    Progent can help small and mid-size businesses to design, implement, verify and maintain backup/recovery solutions needed to support telecommuters.

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    Microsoft Office 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other email infrastructure to reduce capital costs and management hassle. You can deploy Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable remote support to assist your small businesses to assess the potential advantages of Office 365 Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, carry out an efficient move from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your management staff and end users, and deliver ongoing consulting and technical support.

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    Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

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    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Mid-size businesses who work with trusted independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

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    Progent's UNIX family support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop source to show you how to build and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Mandrake.

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    If your office network mixes Linux-based products technology with Microsoft Windows, Progent can show you how to incorporate your servers into a unified network that permits all your operating systems to run side by side for easy management, seamless information exchange, high reliability, superior throughput, and strong protection. Progent's Linux and MS Windows integration support offerings feature IT architecture integration and support, support for Windows services for UNIX, remote server monitoring and management, online network help and repair, in-person technical support, and Helpdesk services.

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    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats.

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    Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large bills for fast solutions so you won't be forced to permit simple problems to fester.

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    If your company runs a Sun Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-premier security specialists can assist your entire organization in a broad range of security topics including security administration procedures, security design and models, connection control products and methodology, software development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the basic skills and international standards of knowledge that information security managers are expected to possess. These certification provide IT management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have the experience and theory to deliver world-class security support and consulting help.

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    Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and secure communications environment that permits a Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP and PSTN telephony across a wide assortment of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts and system integrators can help you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your current and future plans, implement Lync 2013 so as to speed up your ROI, and deliver live online and on-premises training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can help you to design, integrate, manage, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE-based IP PSTN trunks and can provide affordable online or onsite expertise to assist companies to move efficiently to a productive communications ecosystem that offers accelerated ROI. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business or Lync for connectivity to a SIP PSTN trunk.

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    Progent's Microsoft-certified consultants can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and onsite assessment and migration services for Windows 10 offered by Progent include ROI analysis, project supervision, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, streamlined deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and end users, and post-migration consulting support.

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