Fast Remote Help for Knoxville Computer Networks
Fast Remote Support for Knoxville SystemsFor companies located in Knoxville or anywhere in the state of Tennessee, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. This lowers direct expenses since solutions accumulate fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many remote service organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from situations where quick fixes somehow end up as big tabs. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to link to your network without compromising system security.

Progent's sophisticated service database application stores detailed histories for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of all help delivered to every customer by any Progent consultant. This history of issues and solutions is structured as an easily searchable support database that allows Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the best resolutions promptly.

Remote technical services available from Progent to customers in Knoxville and anywhere in the state of Tennessee include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your clients in Knoxville or anywhere in the state of Tennessee quick contact with a reliable technical support resource with extensive experience offering telephone-based consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a key contributor to company success, and Progent's aim is to resolve and not simply annotate IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Knoxville, or anywhere in the state of Tennessee, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your network support is proactive and automated. By spotting possible issues before they grow into network outages, system monitoring can ward off stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by multiple operating systems.
How Your Knoxville Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Knoxville or anywhere in the state of Tennessee, Progent's online network support specialists can deliver expert and economical IT support whenever your organization has to have it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Knoxville office deals with a regular independent consultant or employs a full time organization that can deal with ordinary computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to deal with sudden network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Knoxville
Progent's online IT consulting services allow your Knoxville organization to realize the benefits of timely, world-class network support without the expense of managing an in-house IT organization. Your network will derive added business value by being more available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Knoxville and throughout Tennessee, local network service resources, whether made up of freelance consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, major troubles might strike when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support specialists offer a convenient, quick, and affordable solution to supplement your regular resources and to pass on valuable information to improve your ability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices often depend on independent freelance service providers. While independent consultants have smaller overhead than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of backup personnel may require your company to wait for help during an emergency. As your business grows, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network is always available.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the business. Such poorly designed environments need proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can offer the solid foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations require guidance and technical training to negotiate an ever more complicated maze of technology alternatives capable of promoting business success and enhancing productivity. Businesses do not need a computer consultant who is trying to sell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.