Fast Remote Support for Knoxville Tennessee Computer Systems
Fast Remote Support for Knoxville SystemsFor businesses in Knoxville Tennessee, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated technology necessary to solve most network issues quickly. This reduces immediate costs because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is especially important for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay only for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized tools and proven methodologies that permit the highest degree of efficiency for remote technical support and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to access your company's network without breaching corporate security.

Progent's sophisticated customer support database application includes comprehensive documentation for the service that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to each Progent client by any Progent consultant. This history of issues and repairs is organized as an easily accessible support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to find optimal solutions in the least time.

Remote services available from Progent to companies in Knoxville Tennessee include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center team of experienced network experts gives your clients in Knoxville Tennessee rapid communication with a dependable network service group with extensive experience offering phone support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's aim is to fix instead of simply annotate technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team can supply online advanced engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Knoxville Tennessee remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into crashes, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support a combination of platforms.
How Your Knoxville Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Knoxville Tennessee, Progent's online network support engineers are ready to provide expert and cost-effective system help whenever your company requires it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Knoxville office relies on a local independent consultant or employs an in-house IT staff that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to deal with sudden system crises or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Knoxville Tennessee
Progent's remote IT consulting services enable your Knoxville organization to have the benefits of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will derive added business worth by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most organizations in Knoxville Tennessee, nearby network service resources, whether represented by freelance consultants or an internal maintenance staff, can handle typical technical problems. However, serious problems might occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call support professionals provide an easy, fast, and affordable solution to augment your local resources and to pass on useful information to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller companies often rely on independent freelance service providers. Although freelance consultants carry less internal costs than larger consulting organizations and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve service expertise to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid fixes can get piled on top of an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These badly designed environments require careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices require guidance and technical education to navigate through an ever more complex array of product options available for accelerating business success and improving productivity. They do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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