Fast Remote Troubleshooting for Knoxville Tennessee Information Networks
For companies in Knoxville Tennessee, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve the majority of network issues rapidly. This reduces direct expenses because service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online help and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's online support team to connect to your system remotely without compromising system security.
Progent's powerful technical support reporting system maintains thorough records for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to each Progent client by every Progent consultant. This archive of problems and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other vast support databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to arrive at optimal solutions quickly.
Remote support services provided by Progent to businesses in Knoxville Tennessee include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support experts offer network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to help your company to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for networking consultants, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to handle even the most challenging issues occurring in network planning, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. CCIEs offer excellent value because their depth of expertise enables them to find solutions for problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your environment by means of state-of-the-art on-line support technology to perform quick, secure, and economical analysis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure products. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to recuperate quickly following a serious breach. Security consulting services offered by Progent include: comprehensive information security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of information technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency online help troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Knoxville Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Call Center application software to address the special needs of your company, or providing temporary online personnel to reinforce your internal Help Desk Call Center resources to handle high-demand events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Knoxville Tennessee instant communication with a dependable technical support group with substantial experience providing telephone-based consulting and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company success, and Progent's goal is to resolve instead of merely annotate technical issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Knoxville Tennessee remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your computer support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, automated monitoring can avoid disruptive and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a mix of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Knoxville Tennessee, Progent's online network support specialists can deliver effective and economical IT help the instant your company needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix computer problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Knoxville organization relies on a regular independent consultant or maintains an in-house organization that know how to deal with typical computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to address sudden system emergencies or especially complicated integration problems.
Details of Progent's Online Computer Support for Knoxville Tennessee
Progent's online support, remote troubleshooting, system security expertise, and system administration services give offices in Knoxville Tennessee the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can deliver your office world class IT support while allowing you to avoid the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Knoxville Tennessee and is also ideal for customers in geographic regions that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone help and imposes no periodic subscription fee for services delivered during normal business hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of authorized professionals with experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that match the unique needs of your company.
- Advanced Remote Access Tools
Protected remote access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise require a costly personal service call. Cutting-edge remote access software and expert technicians together allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the front lines of network service, executing a wide range of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each client. The practice of documenting and archiving support activity allows more effective service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.