Fast and Affordable Remote Troubleshooting for Knoxville Tennessee IT Networks
For businesses located in Knoxville Tennessee, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support engineers offer exceptional value because they possess the real-world experience and have access to the advanced technology needed to solve most network issues quickly. This lowers direct expenses because solutions use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs due to business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you receive. In contrast to typical remote support firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor solutions somehow end up as substantial bills. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized tools and proven processes which promote the highest level of efficiency for online engineering help and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without breaching corporate security.
Progent's advanced service reporting application stores extensive documentation describing all support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance provided to every customer by any engineer. This database of anomalies and responses is structured as a conveniently searchable proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other extensive technical support databases and allow quick access to vendors' internal engineering staff so Progent's online service experts can determine the most efficient resolutions quickly.
Online support offered by Progent to clients in Knoxville Tennessee include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and validates an individual's technical skills at the master level. CCIEs can handle even the most difficult challenges associated with network design, integration, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing alternate approaches or locating software updates. CCIEs represent an excellent value because their deep experience allows them to resolve problems rapidly. In common instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network via the latest remote support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity appliances. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs planning and integration services, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions that can bolster the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to recover rapidly after a damaging breach. Security consulting services offered by Progent include: in depth data security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help organizations of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad range of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online assistance analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on time. Progent's special remote engineering services include:
How Your Knoxville Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran network professionals provides your clients in Knoxville Tennessee quick contact with a reliable network service resource with extensive experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a solid contributor to business performance, and Progent's goal is to fix and not simply annotate IT issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Knoxville Tennessee remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so your network support is proactive and automated. By spotting looming trouble spots before they grow into network outages, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments based on a combination of operating systems.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Knoxville Tennessee, Progent's online computer support engineers can deliver expert and economical system help whenever your organization has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Knoxville business relies on a regular freelance consultant or employs a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to solve unexpected network emergencies or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Knoxville Tennessee
Progent's online technical help services allow your Knoxville business to experience the benefits of timely, world-class network support without the expense of maintaining an in-house IT staff. Your network will derive greater business worth by becoming increasingly available, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your local support resources
With most organizations in Knoxville Tennessee, nearby network service providers, whether made up of independent consultants or an in-house maintenance staff, can solve the majority of network issues. On the other hand, major troubles might occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's online service experts give you a convenient, quick, and affordable solution to augment your local help and to transfer valuable information to improve your capability to handle future problems in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller organizations often rely on individual freelance consultants. Although freelance service people have smaller internal costs than big support organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your company to go without assistance during an emergency. As your network expands, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your IT system is always up and running.
- Create a Solid Foundation for Seamless Expansion
Businesses often start with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. Such badly built environments need careful assessment, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle vital business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices need advice and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the real interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.