Louisiana Computer Network Support Services

If your Louisiana business is situated outside of the larger urban areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local computer network support options may be limited in skills, or unavailable during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of field proven network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not just the technical expertise needed for the task, but a professional with proven methods for applying that expertise to provide efficient network solutions.

ProSight Data Protection Services Managed Cloud Backup
Progent's ProSight Data Protection Services automated backup and disaster recovery provides small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about the complete ProSight family of affordable outsourced network management services for small businesses.

CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM qualified network security management experts. The Certified Information Security Manager (CISM) committee defines the basic competencies and international standards of skill that information security managers are expected to master. It gives executive management the confidence that those who have earned their CISM certification have the experience and knowledge to provide efficient cybersecurity management and consulting services.

Business Intelligence Reporting Consulting and Development
Progent’s BI reporting consultants can provide online and on premises expertise to help you with any phase of BI reporting from troubleshooting or enhancing reports to designing and deploying an advanced BI solution. Progent's BI experts can assist you to maintain your current BI environment, assist you to upgrade databases and applications from an outdated reporting product to a current one, and provide custom remote mentoring tailored to your specific needs. Progent’s business reporting consultants can provide experience in the leading business intelligence reporting tools such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.

Cisco Unified CM and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager, originally named CallManager, functions as the center of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express offer an advanced IP-PBX by integrating tightly with unified messaging applications such as Cisco Unified CM IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can help with any aspect of CUCM setup and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE support, creating UCS server failover systems for survivability, and integration with Microsoft Exchange Server.

Disaster Recovery/Business Continuity Planning Help
Progent offers advanced online expertise for business continuity planning, validation, and education to assist your company to prepare for possible catastrophes, reduce downtime for your essential network operations, eliminate data loss, and meet examiners' letters and business requirements. Progent's business continuity consultants can team with your executive and network support group to provide business impact analysis, identify dependencies, specify the resources needed to run your business, prioritize crucial network functions and define acceptable restoration times, select hot backup sites, set up safe remote connectivity for key employees, implement emergency notification mechanisms and define responsibilities for personnel, write a complete recovery plan, and train key people to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery experts can help you to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster technology proven in Microsoft's Azure public cloud.

Juniper Support
Progent's Juniper-certified network consultants can help you to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate smoothly from outdated devices to current releases. Progent's Junos OS consultants can provide expertise with Juniper's flagship network control software to help you to streamline the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platformS and can assist organizations manage networks that include a mix of Juniper's software platforms.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help your organization plan, deploy, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud systems. Progent's VMware vSphere consultants offer world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility.

Progent's Consulting Support for SQL Server 2014
SQL Server 2014 includes significant enhancements in critical areas including speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates transparently with all workloads including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises services that include system design, configuration, administration, remediation, and software development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment. If your organization is currently using SQL Server 2014, Progent can assist you to carry out a smooth migration to Microsoft SQL Server 2016.

Progent's Online Consulting and Training Services for Microsoft Office Word and Office 365 Word
Progent's Office Word and Office 365 Word experts can provide a broad selection of economical online support services to help you to manage and troubleshoot your current Microsoft Office Word environment or assist you to move to a current release of Office Word. Support available from Progent's experts include VBA programming, identifying and resolving compatibility issues between different releases of Word, integrating Word with other Office applications such as Office Excel and Outlook or with third-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance support, and smart phone and tablet synchronization, and remote Office Word training tailored for your special requirements.

Data Backup Expertise
Progent's backup experts offer support for a wide array of utilities and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as notebooks and smartphones. Progent supports all major backup platforms by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability integration. Progent can also provide help with Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan PRO, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as an affordable end-to-end service for secure backup/disaster recovery (BDR).

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite help from a certified CCIE consultant to assist your business to design, implement, administer and troubleshoot converged communications environments that incorporate Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds assisting organizations of all sizes to create advanced collaboration solutions by delivering expert services that include Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless VoIP phone deployment. Progent can help you with Cisco's extensive library of UC applications like Jabber, WebEx, Unity Express, Unified Contact Center Express, and Unified Mobility.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a converged voicemail solution that accelerates productive collaboration by providing a variety of options for accessing voice messages within a framework that is easy to implement and administer. Cisco Unity Connection lets you read and manage your voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), available in select Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 workers. Progent's Cisco-certified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your CUE deployment continues to deliver significant business advantage.

Get in Touch with a Progent Computer Consultant
To see how you can get in touch with a Progent computer consultant for remote or on-premises expertise in , phone 1-800-993-9400 or go to Online Network Help.

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