For small company networks located in the state ofLouisiana, Progent's Microsoft and Cisco authorized technical experts can deliver online support and troubleshooting to resolve your computer system troubles fast and cost effectively. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to troubleshoot and fix IT problems without the high cost and delays associated with in-person technical service calls.

If yourLouisianasmall business is situated beyond the larger urban areas such asNew Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local network support choices may be limited in expertise, or not available during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent's staff of expert network consultants average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver affordable network solutions.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact productivity. Find out about Progent's complete ProSight portfolio of affordable managed services for small and mid-size organizations.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP specialists can provide Cisco UC540 consulting support to assist you to maintain your legacy UC500 VoIP gateway or plan and carry out a smooth upgrade to a modern IP telephony and voicemail solution.

Microsoft Exchange 2016 Upgrade Services
Progent's certified Microsoft Exchange 2016 Server experts can assist you in any and all phases of your upgrade to Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App). Progent can also provide Exchange 2019 upgrade assistance and Exchange Online integration to help you to upgrade to a more up-to date release of Exchange Server.

Planning and Support Expertise for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management products and is designed to provide a centralized mechanism for deploying and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with all facets of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from older releases of VMM, develop processes for creating and deploying virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches, develop and refine PowerShell scripts, and assist you to evaluate the strategic advantages of new capabilities such as Storage Replica and Shielded VMs. Progent's virtualization experts can provide world-class Hyper-V consulting and VMware ESXi support.

Integration Expertise for Microsoft 365 Applications and Cloud Services
Microsoft 365, previously branded Office 365, is Microsoft's expanding suite of client productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are available in an array of subscription plans targeted at customers ranging from individuals and households to enterprises. Progent offers fast and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can help you to evaluate the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you derive maximum business value. Progent's Microsoft 365 integration consultants support cross-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to create and maintain hybrid solutions that transparently integrate local and cloud-based resources.

Failover Clustering Support for Windows Server
The failover clustering feature set incorporated into the latest versions of Microsoft Windows Server is dramatically re-engineered to streamline the installation, setup, and administration of server clusters and to offer greater levels of system dependability, protection, efficiency, and flexibility. New or improved capabilities include automated cluster verification, revamped configuration and installation, unified cluster management, new cluster architecture for increased uptime, better security and quorum structure, elimination of failure points, more storage and memory capacity, improvements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified cluster technology consultants can assist your company evaluate the advantages of failover clusters, plan and implement an installation, train your network support staff to administer your cluster environment, deliver continuing consulting and technical help services, and create and test a disaster recovery procedure. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery experts can show you how you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.

Cisco Unified Messaging and Collaboration Consulting
Progent offers remote or onsite access to a certified CCIE specialist to help you to plan, implement, administer and troubleshoot converged communications networks supported by Cisco Unified Communication technology in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive experience helping companies of any size to create advanced collaboration ecosystems by delivering services such as Unified Communications Manager (CUCM) and CallManager system design and deployment, VoIP phones and soft phones configuration, and Cisco wireless VoIP phone solutions. Progent can assist you with Cisco's extensive library of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Mobility.

Video Conferencing Expertise for Telecommuters
Progent can assist small and medium-size organizations to deploy and troubleshoot video conferencing solutions to enable their at-home workforce to communicate securely and productively with fellow workers and clients. For details about how Progent can help you to install and manage video conferencing applications for at-home workers, go to conferencing consulting services for at-home workers.

Cisco ASA and PIX Firewall and Firepower Services Support
The Cisco ASA 5500-X Series of firewalls with Firepower Services deliver significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can help you to maintain your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your business to plan, deploy, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

VoIP Platforms Consulting Services for Remote Workers
Progent can help small and mid-size businesses to configure IP voice solutions to provide their at-home workforce the advantage of transparent access to the company phone system. For details about ways Progent can assist your remote workforce to deploy and troubleshoot IP voice platforms, see VoIP support services for teleworkers.

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their reach, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

Contact a Progent Network Consultant
To find out how you can get in touch with a Progent network support expert for remote or onsite expertise, call 1-800-993-9400 or visit Remote Network Support.



An index of content::

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