Fast, Low-cost Remote Network Assistance for Lafayette, Louisiana Small Companies
For over two decades, Progent has focused on providing enterprise-class network support services to customers with small-business IT budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office network, sophisticated online repair tools, a substantial pool of consultants certified in a broad array of IT practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-through, a worldwide team of on-line troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to solving network issues in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software development, business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to help your business to design and execute a sensible cloud strategy.

Key IT Areas Serviced by Progent for Businesses in Lafayette, Louisiana
Progent provides the support of accredited experts for all aspects of business network technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Lafayette, Louisiana Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing IT support is built on the Help Desk structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes rapid response, thorough activity documentation, reliable follow-up, and tight cost monitoring across an array of network service delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and fix network issues without the cost or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: hands-on support technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more concerning how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses who need prompt and reliable access to an online Help Desk with efficient telephone support, remote troubleshooting tools, and enough technical depth for all needed escalation. Since small and midsize companies usually are constrained by tight IT funds and can provide little executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that small business computer systems are always productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, virtualization solutions, plus integration, customization and training for small business applications including financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, longer term initiatives such as business reporting software programming and customization, relational database application programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications like Exchange and Microsoft SQL in order to provide small businesses with greater degrees of dependability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, security and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is also easy for customers to migrate to another service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow small businesses with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can support the mixed- OS and loosely standardized environments typical of small companies, and retains ownership of the licenses in the client's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system protection and can help with advanced security programs like SIEM solutions to help companies meet business guidelines and government requirements for IT information protection and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful array of advantages to organizations wishing to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, in the trenches of IT service, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for repairing actual IT problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up fee and asks no retainer for support services delivered during regular working hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for fast repairs. Another benefit of granular invoicing is that customers will not be tempted to allow less critical issues to fester until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to every customer. The practice of detailing and organizing service records allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal IT personnel gain when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Lafayette, Louisiana company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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