Affordable Network Troubleshooting from Microsoft and Cisco premier Consultants for Companies in Lafayette, LA
By delivering professional support when you need it, providing in-depth expertise for key business applications, providing high-value services such as virtual server hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It network and minimize support costs. Progent understands that network security, reliability, and efficiency are just as important to small businesses as to large enterprises but that smaller companies lack the economy of scale to spend heavily in information technology and internal support staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to provide the IT support expertise your business needs when you require it and at a cost you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to assist your business to plan and implement a sensible cloud strategy.
Core Technical Areas Serviced by Progent for Business Networks in Lafayette, Louisiana
Progent provides the support of qualified experts for all facets of information technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Support Delivery Options for Lafayette, Louisiana Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk structure familiar to larger IT organizations. Progent's Helpdesk Support Model promotes rapid response, comprehensive service documentation, reliable follow-up, and strict cost control for a range of IT service delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix network problems without the expense or time loss of on-premises service visits. The experience of Progent's network consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer support expertise.
- On-site Support
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service experts to give small businesses the ideal combination: onsite support professionals when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how and why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for all companies who require prompt and dependable support from a professional Help Desk with effective phone support, online repair capability, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually have tight IT budgets and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business computer networks are always productive. Read more details concerning Progent's Help Desk outsourcing services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection engineering, high availability it system consulting, virtual server solutions, plus integration, customization and training for business programs such as financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office relocations and major system upgrades, longer term initiatives such as business analytics software programming and support, database application development and administration support, and web development, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for key applications like Exchange and Microsoft SQL to provide small and midsize companies with greater degrees of availability, security, and recoverability than is possible using the class of in-house data center that is practical for the majority of small organizations. Since Progent uses the same data centers that host the gear of many of the planet's largest IT companies, Progent can eliminate the expense of creating and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions remain current, security and performance is continually tracked, and systems are consistently backed up and available for complete and prompt restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's production servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition easy for customers to migrate to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can support the multi- platform and loosely standardized networks common with small companies, and retains control of the software in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network products including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for network information protection and incident reporting.
The breadth and size of Progent's consulting staff bring a unique array of benefits to clients wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the forefront of IT service, executing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a consultant with field-tested methods for solving real-world IT problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no sign-up charge and asks no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size invoices for fast solutions. Another advantage of by-the-minute pricing is that customers won't be tempted to allow incipient issues to stay unaddressed until they grow into major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by each consultant to each client. The practice of documenting and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Lafayette, Louisiana business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).