Lafayette, LA Remote Help from World-class Network Troubleshooting Experts
Progent's computer troubleshooting services can deliver your Lafayette, LA company low cost and reliable access to world-class information technology engineers. By delivering IT support help when you need it, offering specialized expertise for line-of-business applications, delivering unique services such as automated network monitoring, and billing only for support you use, Progent offers your Lafayette, Louisiana company an economical option for maximizing the productivity and profitability of small-scale business networks. If you maintain an on-premises datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and maintain a reliable and secure information system and to have quick access to the experienced consulting ordinarily available only to corporations who are able to set up a sizeable internal information technology group.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to help your business to plan and execute a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Lafayette, Louisiana Businesses
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco certified CCIE networking consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Lafayette, LA businesses for a wide range of computer technologies including:

Support Delivery Alternatives Available for Lafayette, Louisiana Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service documentation, dependable follow-through, and strict cost monitoring across a range of network support delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person support calls. The background of Progent's network consultants makes it possible to handle the majority of network issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's remote network support services.

  • Onsite Support
    Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small companies the optimal solution: in-person service professionals when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details concerning how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are designed for all companies who need prompt and reliable support from a professional Helpdesk with effective phone support, remote troubleshooting capability, and enough technical strength for full problem escalation. Since smaller businesses usually are constrained by tight IT funds and can provide scant executive bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business computer networks are always productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, fault tolerant it system engineering, virtual server solutions, plus configuration, programming and training for business applications including accounting, ERP, business analytics, CRM, and office productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, extended projects like management reporting software programming and customization, relational database application development and DBA services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the class of in-house data center that is practical for most small and midsize businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the investment in building and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and service packs remain current, security and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also simple for customers to migrate to a different support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can support the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the software in the customer's hands so that moving to a new virtual system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Lafayette, Louisiana Small Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise network consulting allow small businesses to sidestep the problems related to over dependence on small support organizations or freelance consultants.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, small businesses sometimes depend excessively on freelance consultants. Though individual service providers carry lower expenses than more substantial support organizations and can typically charge apparently lower fees, individuals are frequently too overworked to respond quickly to critical situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of backup staff may require your business to wait for help during a crisis. The more your company expands, system downtime or problems with critical programs get more costly. The money you thought you were conserving on an independent consultant can be eaten up fast due to lower productivity. In addition, when independent engineers confront new problems, the lack of a big consulting group to rely on for help requires them to learn with the meter running while your business ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced Network Solutions
    Many smaller support organizations or independent consultants specializing in small business network support are capable of providing connect-the-dots fixes but don't have the background to work cost-effectively with complex network environments that have mixed platforms, multiple locations, VoIP systems, mobile workers, integrated financial and analytical applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because enterprise environments are by nature complex, integration issues demand thorough knowledge in many technical areas, and achieving a high level of robustness, reliability, and security calls for enterprise-tested leading practices.

  • Create a Solid Basis for Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a strong architecture, a series of improvised repairs commonly get tossed onto of a marginal foundation. As a business grows, stability and scalability issues can obstruct the productivity of the business. These environments need thorough assessment, smart strategic analysis, and broad-based expertise to migrate to an IT environment that can provide the reliable foundation to meet critical business needs and ease future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies need direction and insight to navigate through an ever more complex maze of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to match technical support services with the real needs of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Lafayette, Louisiana business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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