Low-cost Network Troubleshooting from Microsoft and Cisco certified Experts for Companies in Lafayette, LA
By offering world-class know-how when you require it, making available in-depth knowledge for critical business applications, offering high-value services such as virtual data center hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables you to increase the business value of your information network and minimize support expenses. Progent recognizes that network security, reliability, and efficiency are as important to small companies as to major enterprises but that smaller organizations lack the leverage to invest aggressively in information networks and in-house service groups. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to deliver the network support your company needs whenever you need it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to assist your business to design and implement your cloud computing strategy.

Key Practice Areas Supported by Progent for Business Networks in Lafayette, Louisiana
Progent's team of world-class experts offers help for virtually all aspects of network technology found in companies of any size. Areas supported by Progent in Lafayette include:

Service Delivery Alternatives Available for Lafayette, Louisiana Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, consulting, and network management outsourcing. Progent's model for providing network support is built on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity documentation, consistent follow-through, and strict expense monitoring for an array of network support delivery options that include remote repairs, in-person help, and high-end consulting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix network problems without the expense or delay of on-premises support calls. The background of Progent's network engineers makes it possible to handle most network problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more information about Progent's online network support services.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small businesses the optimal solution: hands-on support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. To learn more, refer to Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, non-stop it system engineering, virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects such as office relocations and major software upgrades, extended initiatives such as business information software programming and support, database software development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition easy for clients to migrate to a different support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and network management while achieving world-class availability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can support the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Lafayette, Louisiana Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise IT support enable small businesses to sidestep the pitfalls related to over dependence on thinly staffed service firms or freelance consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For network services, small businesses sometimes rely heavily on independent engineers. Though individual service providers have lower expenses than more substantial support firms and can typically charge nominally smaller rates, individuals are sometimes spread too thin to respond rapidly to critical problems. If a freelance consultant is occupied with different customer, sick, on travelling, or in class, the absence of backup personnel may force your business to go without help during a crisis. The more your small business expands, network downtime or difficulties with critical applications become more costly. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a large consulting group to fall back on for assistance requires them to learn with the meter running while your organization winds up with the costs for their continuing training.

  • Have Access to Experts in Advanced Information Technology Solutions
    Many small service firms or independent engineers specializing in small company IT consulting are capable of providing connect-the-dots solutions but lack the experience to deal cost-effectively with complex network environments with a variety of operating systems, multiple locations, VoIP systems, remote workers, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can benefit your small business because big-company networks are by nature complex, support issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and protection requires enterprise-proven leading practices.

  • Create a Solid Basis for Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a solid architecture, a sequence of ad hoc fixes often get tossed on top of a tenuous structure. As a business evolves, stability and scalability issues can undermine the success of the organization. Such environments require thorough assessment, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that will provide the solid foundation to meet critical business requirements and support downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Small companies need direction and education to work through an increasingly complex maze of IT alternatives available for enabling growth and improving productivity. Businesses do not need an IT consultant or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match consulting support with the genuine needs of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is built around a predetermined technology instead of being based on the true requirements of a small business.

Contact Progent
If your Lafayette, Louisiana business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified engineers can provide advanced support in deploying, operating and troubleshooting any edition of Microsoft Project Server and can provide a wide variety of affordable remote support services based on proven best practices to assist organizations of any size to get all the advantages of this leading project management solution. Consulting support offered by Progent include solution planning, software configuration and migration, setting up safe file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized webinar training classes.

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