Expert Online Help for Lafayette, Louisiana Networks from Certified Engineers
Small companies have typically been ignored by large network support firms. Some small companies permit themselves to grow overly dependent on individual consultants or small support organizations who don't have the bandwidth or extensive knowledge to react promptly or efficiently to technical emergencies. Still other small businesses turn to giant service firms staffed with personnel able to offer standardized fixes for common problems but who do not have the background and versatility to deal with the diversity of environments and lack of standards that characterizes small business information systems.

Progent's proven approach to providing affordable and effective technical support to small companies has made Progent among the most respected Microsoft-certified network consulting organizations in the country. Progent has delivered remote support to small businesses in every state in the United States (See Progent's client testimonials).

For larger businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal IT service personnel. This can save money and help meet schedules for big projects like application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to assist your company to plan and implement your cloud strategy.

Key IT Areas Serviced by Progent for Lafayette, Louisiana Business Networks
As a Microsoft-certified Partner consulting company with a large group of Cisco Certified CCIE network experts and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable remote consulting to Lafayette, LA businesses for a wide range of information technologies such as:

Service Delivery Alternatives Available for Lafayette, Louisiana Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing IT support is based on the Call Center operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures fast response, thorough activity records, consistent follow-through, and tight cost monitoring across a range of network support delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration process for new customers to address urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: in-person support professionals when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, visit Online Help Desk Services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can provide help with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and support for small business programs such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system upgrades, extended initiatives like business information software programming and support, database application development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is feasible using the type of internal data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that host the gear of many of the planet's largest information technology companies, Progent can save you the cost of building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions remain current, security and performance is constantly tracked, and systems are consistently archived and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition simple for clients to transfer to another support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit companies with mixed networks to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the mixed- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Lafayette, Louisiana Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise IT support enable small companies to avoid the pitfalls associated with excessive dependence on small support firms or independent engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, smaller companies sometimes depend excessively on individual consultants. Though freelance service providers carry lower overhead than larger IT service organizations and can afford to bill nominally lower rates, individuals are frequently too overworked to respond rapidly to urgent network problems. If a freelance consultant is busy with different client, ill, on travelling, or in training, the lack of replacement staff may force your business to wait for help during a crisis. As your small business grows, system unavailability or difficulties with critical programs become more costly. The money you believed you were conserving on an independent consultant can evaporate quickly due to lower productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a large consulting team to fall back on for advice forces them to train with the meter running while your business ends up with the bill for their ongoing education.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of small service organizations or independent consultants focused on small company network consulting may excel at delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complex IT configurations with mixed platforms, many sites, VoIP systems, remote clients, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your company because big-company networks are inherently complex, support issues require thorough knowledge in many technical areas, and achieving a high degree of robustness, reliability, and security requires industry-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a strong basis, a series of band-aid fixes commonly get piled onto of a tenuous structure. As a business evolves, stability and scalability issues can obstruct the success of the business. These networks require thorough evaluation, smart business analysis, and in-depth experience to upgrade to a network environment that can provide the reliable basis to meet critical business requirements and ease downstream expansion.

  • Partner with Solution Finders, Not Product Vendors
    Small companies need guidance and education to navigate through an ever more complicated array of technology alternatives available for enabling growth and improving efficiency. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This permits Progent to align technical support with the real interests of customers. Mixing network support and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the actual needs of a client.

Get in Touch with Progent
If your Lafayette, Louisiana business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    VMware's popular Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system based on VMware SRM.

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    The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network experts can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, tune, manage and troubleshoot firewall environments built around ASA firewalls with Firepower Services.

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