Affordable Network Support from Microsoft and Cisco certified Professionals for Businesses in Lafayette, LA
By offering professional know-how whenever you need it, making available in-depth expertise for critical business applications, offering high-value services such as virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to maximize the business value of your It system and reduce service expenses. Progent recognizes that network security, dependability, and performance are just as critical to small companies as to major enterprises but that small companies don't have the economy of scale to invest heavily in information technology and in-house service staffs. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's capability to provide the IT support expertise your company needs whenever you need it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support group. This can save money and minimize technical risks for big projects such as software programming, business continuity planning, network security audits, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Core Practice Areas Supported by Progent for Business Networks in Lafayette, Louisiana
Progent's national group of industry certified experts offers assistance for virtually all aspects of network systems deployed by organizations of all sizes. Practice areas served by Progent in and around Lafayette include:

Support Delivery Alternatives for Lafayette, Louisiana Companies
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough service documentation, reliable follow-through, and strict expense control for a range of IT support delivery modes that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to deliver small businesses the ideal combination: onsite support professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site support visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, see Online Help Desk Services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and training for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and major software upgrades, extended projects like management reporting application programming and support, database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent can host critical business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and performance than is possible with the type of on-site data center that is realistically affordable for most small companies. Since Progent uses the same data centers that host the gear of some of the planet's largest information technology companies, Progent can eliminate the cost of creating and managing the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top level of availability and expandability but that is also easy for clients to transfer to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting world-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can handle the multi- OS and non- standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting support to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for IT information security and incident reporting.

The scope and size of Progent's consulting staff bring a unique set of advantages to companies wishing to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad variety of IT tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for resolving real-world IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size invoices for fast solutions. Another advantage of granular invoicing is that customers will not be tempted to allow minor issues to stay unaddressed until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to every customer. The practice of detailing and archiving service records allows more effective support and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Small businesses who work with independent consultants or who employ in-house support staffs gain when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Lafayette, Louisiana company wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, migration support, and one-on-one or group webinar training customized to meet your specific needs. Progent's consultants also can show you how to integrate and support a secure, robust server and communications infrastructure to run your ERP, MRP and accounting solutions.

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    Progentís Microsoft certified experts provide a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is an accounting and business analysis package built, like all Microsoft financial tools, on the scalable and familiar platform of Windows technology. Dynamics GP provides a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you can license only the functions you currently require, with the option to expand users and enlarge functionality in the future. Progentís Microsoft Dynamics GP support experts can help you deploy, customize and manage the current version of Dynamics GP or upgrade smoothly from an earlier edition.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's popular ASA 5500-X security appliances and include unified control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and carry out a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's cloud-based services to create and centrally control network ecosystems that include branch offices, data centers, and cloud resources.

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    Consulting ISA Server

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