Affordable Computer Help from Microsoft premier Professionals for Businesses in Lafayette, LA
By delivering professional support whenever you require it, making available specialized expertise for key business applications, providing high-value services such as virtual data center hosting, billing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables your company to increase the business value of your It system and reduce support expenses. Progent understands that information system security, reliability, and efficiency are as critical to small companies as to large enterprises but that small organizations lack the economy of scale to invest heavily in computer networks and in-house support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's ability to deliver the IT support expertise your business requires whenever you require it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the technical skills of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your company to plan and implement your cloud strategy.
Key Technical Areas Serviced by Progent for Businesses in Lafayette, Louisiana
Progent's group of world-class support professionals offers help for virtually all facets of information systems deployed by companies of all sizes. Areas served by Progent in Lafayette include:
Support Delivery Alternatives Available for Lafayette, Louisiana Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk structure familiar to larger IT organizations. Progent's Contact Center Service Model promotes rapid support, thorough service records, consistent follow-through, and strict cost control across an array of network support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the cost or delay of on-premises support calls. The background of Progent's network consultants makes it possible to handle most network issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's remote network support expertise.
- Onsite Support
Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services.
- IT Consulting Services
Progent offers small companies budget-friendly access to world-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security engineering, fault tolerant it system engineering, server virtualization solutions, plus integration, programming and support for small business applications such as financials, operations, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects such as site relocations and major software upgrades, longer term initiatives such as management information application programming and customization, relational database software programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical applications like Exchange and Microsoft SQL Server in order to provide small companies with greater levels of availability, security, and performance than is possible with the class of internal data center that is achievable for most small companies. Because Progent utilizes the same data centers that support the gear of some of the planet's largest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is in addition simple for customers to migrate to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow companies with mixed networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can support the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting services to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Lafayette, Louisiana Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate network consulting enable small and midsize businesses to sidestep the pitfalls related to over reliance on thinly staffed support organizations or individual consultants.
Working with Progent's Experts enables your company to:
- Avoid Excessive Dependence on Freelance Consultants
For IT support, small businesses often rely heavily on independent engineers. Though freelance service engineers carry lower overhead than more substantial support firms and can afford to bill apparently lower fees, freelancers are sometimes stretched to far to respond rapidly to urgent problems. If an independent consultant is occupied with different client, sick, on vacation, or in class, the absence of replacement staff may force your company to go without help during a crisis. As your small business expands, network downtime or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate fast because of lower output. In addition, when freelance engineers encounter new problems, the unavailability of a large engineering group to depend on for advice forces them to learn with the meter running while your company ends up with the bill for their continuing training.
- Gain Access to Expertise in Complex Information Technology Solutions
Many smaller support firms or freelance consultants who concentrate on small company IT consulting are capable of delivering connect-the-dots fixes but lack the experience to work efficiently with complex IT environments with mixed platforms, many sites, Voice over IP implementations, remote workforces, interconnected financial and analytical software, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your business because enterprise networks are characteristically complex, integration issues demand in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, availability, and protection requires industry-proven processes.
- Create a Firm Foundation for Growth
Small companies often begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc fixes often get thrown onto of a weak foundation. As a business evolves, stability and expandability issues can obstruct the success of the business. These environments need thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to a network infrastructure that will act as the reliable foundation to handle current business requirements and ease future expansion.
- Work with Solution Finders, Not Resellers
Small companies require direction and education to navigate through an ever more complicated array of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services only. This allows Progent to match consulting support services with the genuine interests of clients. Combining network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a customer.
Get in Touch with Progent
If your Lafayette, Louisiana company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).