Lafayette, LA Online Help from World-class Computer Network Service Consultants
Progent's network tech support services can provide your Lafayette, LA company low cost and consistent support from enterprise-class consulting professionals. By delivering IT consulting help when you require it, providing specialized expertise for vital technologies, offering unique support such as automated network monitoring, and charging only for support you use, Progent offers your Lafayette, Louisiana company an economical solution for maximizing the business value of small-scale business networks. Whether you run a local datacenter, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and support a reliable and safe IT network and to have quick availability of the skilled support ordinarily restricted to corporations who can afford a large internal IT staff.
For larger companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT support personnel. This can cut costs and minimize technical risks for big projects like software programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide the services of certified consultants to help your business to design and execute your cloud computing strategy.
Primary Technologies Supported by Progent for Businesses in Lafayette, Louisiana
Progent's nationwide team of industry certified consultants offers assistance for all aspects of network systems used by companies of all sizes. Technologies served by Progent in and around Lafayette include:
Support Delivery Alternatives Available for Lafayette, Louisiana Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Support Model promotes fast response, comprehensive service records, dependable follow-through, and strict cost monitoring for a range of IT service delivery options that include remote repairs, on-premises support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to address urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.
- On-site Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote service experts to give small and midsize businesses the best of both worlds: in-person support technicians when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for on-site support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about how to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus integration, programming and training for small business programs including financials, ERP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and massive software migrations, extended projects like business reporting software development and support, database application programming and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible using the type of in-house data center that is achievable for most small organizations. Since Progent uses the same facilities that host the equipment of some of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's servers in an environment that not only delivers the top degree of availability and scalability but that is also easy for customers to migrate to another service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced online consulting to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Lafayette, Louisiana Small Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with excessive dependence on small support firms or freelance engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Over Reliance on Freelance Support Consultants
For IT services, smaller businesses often depend heavily on individual engineers. Although freelance service providers carry lower overhead than more substantial IT service firms and can typically charge apparently lower fees, they are often unable to respond rapidly to critical problems. If an independent consultant is busy with different customer, ill, on vacation, or in training, the lack of replacement personnel may require your company to wait for help during an emergency. As your company grows, system downtime or problems with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lower productivity. In addition, when freelance consultants encounter unfamiliar technologies, the lack of a big consulting group to count on for help requires them to learn on the job while your business winds up with the costs for their ongoing training.
- Gain Access to Expertise in Sophisticated IT Solutions
The majority of small support firms or independent engineers focused on small company network support may excel at delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT configurations that have a variety of operating systems, numerous offices, VoIP systems, mobile workforces, integrated financial and operational applications, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your company because big-company networks are by nature complex, support issues require in-depth knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and protection requires enterprise-proven leading practices.
- Create a Solid Foundation for Seamless Growth
Small companies often start with a network cobbled together on a shoestring budget. Without a proper architecture, a sequence of improvised repairs often get tossed on top of a marginal foundation. As a business evolves, stability and expandability problems can obstruct the productivity of the organization. These networks require proper evaluation, smart business analysis, and in-depth experience to upgrade to a network environment that can provide the solid basis to handle critical business needs and support downstream expansion.
- Team with Solution Providers, Not Product Vendors
Smaller businesses require direction and insight to work through an ever more complex array of IT alternatives available for accelerating business growth and improving productivity. They do not need a network engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides consulting and services exclusively. This permits Progent to match consulting support with the real needs of customers. Combining network support and product selling can result in a situation where the recommended solution is based on a predetermined vendor instead of being driven by the actual requirements of a small business.
If your Lafayette, Louisiana company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).