Enlarging your at-home workforce may have a major impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Lakeland organization to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top value. Progent can provide services ranging from as-needed expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Lakeland, Florida companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.

VoIP Integration for an At-Home Workforce
Extending the corporate PBX system to include teleworkers is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with SMBs to support remote users. Many larger organizations depend on Cisco's modern or older platforms for VoIP solutions. Progent can help businesses of any size to plan or tune a telecommuter VoIP environment that provides the flexibility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses optimize their current Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia software used throughout the network. Unified Communications Manager supports other mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, see Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can help your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, refer to CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and provide online integration and debugging services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Lakeland, Florida organization, phone 1-800-993-9400 or visit Contact Progent.



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    Progent provides technical services for mid-size companies who have 100 to 250 network clients. The mid-size business or office has traditionally been an overlooked part of the market for network support expertise. The cost structures and service access models of major outside support organizations make them excessively expensive for the typical mid-size business or small medium business (SMB), which commonly relies on a minimal information technology budget with which to maintain an information system whose complexity and capability are frequently similar to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual office technology and proactive network monitoring, dramatically reduces the network support expenses of a small-medium business while offering the small company with big-company support from professional, IT consultants with background in a broad range of midsized business network solutions. If your medium size organization or small business is looking for the quality of network support appropriate for a medium size organization without paying enterprise prices, contact Progent.

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    Progent's veteran team of IT consultants and subject matter experts have extensive experience providing online and on-premises support for businesses of all sizes who need to incorporate Android phones and tablets into their information networks so that mobile clients can work together from anywhere. Progent offers the breadth of skills to solve network issues that involve multiple manufacturers and that represent a mix of older and up-to-date technology. Progent provides budget-friendly remote technical support to assist you with any aspect of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to resolve especially stubborn IT problems, or Progent can provide comprehensive project management support to help you finish major network initiatives on time and within budget. Progent can help with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management utilities and network infrastructure. Progent also can provide customized group or one-on-one classes to help you manage and operate Android phones securely and productively.

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    Progent can assist small businesses to move any part of their network infrastructure to Microsoft Azure. This can streamline network management and lower hardware expense. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure you avoid the common errors small organizations make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Android smartphones and tablets.

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    Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, availability, expandability, and flexibility that improve output of local, branch office, and mobile users. Progent's Microsoft-certified professionals can provide affordable online consulting, troubleshooting, and education services to help your company to plan, implement, and manage Windows Server 2008 R2 in order to add substantial strategic value to your information system.

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    Cisco's Meraki family of access and distribution switches are intended for sites that go from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective remote expertise to assist your company to plan and implement a productive network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, configure policies to maintain compliance, create and validate a disaster preparedness plan, and resolve issues related to any facet of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a cohesive networking solution.

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    Progent can deliver a wide array of economical remote and on-premises support services to assist your business to configure, manage, and debug workstations and handhelds based on Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    Progent's Cisco-certified CCIE network experts can assist you to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software support.

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    Progent offers comprehensive help for every step of your Microsoft Exchange 2010 migration with services that include end-to-end project management, site prep, project design and documentation, specification of new software licenses and equipment required, suggested sourcing, pilot verification at client location or at Progent's testing facility, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the old system, and training for client's support staff and end users.

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  • Les Kent has a 35-year history of effective technology integration, business administration, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions while working as a system architect, programmer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and global corporations.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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    Progent can provide cost-effective online support to assist businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can help you deploy cloud-based or hybrid cloud ecosystems that efficiently incorporate Amazon AWS services. Progent can provide occasional support to assist you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on time and within budget.

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    Progent can provide a wide array of low-cost online and on-premises consulting services to assist your business to configure, manage, and debug workstations and mobile devices powered by Microsoft Windows, macOS/OS X, Apple iOS, Google Android, or Linux.

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    Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, create a corporate-wide security plan, streamline network management, help with application development, and generate and test a DR/BC plan.

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