Enlarging your remote workforce may have a major impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Lakeland organization to select the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide support services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Lakeland, Florida companies to with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, data security, data protection solutions, and centralized management.

VoIP Integration for At-Home Workers
Expanding the corporate phone system to include telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's current or older products for IP voice management. Progent can help organizations of all sizes to design or tune a telecommuter VoIP service that provides the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help businesses tune their existing Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, refer to CallManager consulting.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to support these solutions and provide on-demand deployment and debugging expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter solution for your Lakeland, Florida business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Microsoft Expert Migration Consulting Windows Server 2000

    Progent's certified Windows Server 2000 experts can provide computer help and information technology consulting services for the complete family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows 2000 Server configuration, update, and troubleshooting offerings include system planning, installation, documentation, on-site and off-site technical support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

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    Microsoft SQL Server 2017 Network Consultant

    Progentís Microsoft certified professionals can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid development of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and beyond the corporate firewall. In addition to providing consulting, maintenance and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.

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    Progent provides support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN product that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.

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    Red Hat Linux Technical Support Services

    Progent's Linux consulting services provide small companies and software developers help with administering and supporting Linux computers that run with Microsoft-based technology. Progent can give your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a protected and reliable mixed-platform network and communications solution that allows Linux and Microsoft interoperability by integrating Windows with major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    Meraki Switch and AP Online Help

    Cisco's Meraki family of switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online expertise to help you to plan and implement a productive network architecture that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management tools, define policies to maintain security, develop and test a disaster recovery strategy, and troubleshoot issues related to any aspect of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking solution.

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    Services Postini

    E-Mail Guard is Progent's affordable antispam and antivirus solution that gives small companies enterprise-quality protection from spam, viruses, directory harvesting, and other forms of email-borne attacks on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a full library of web-managed spam filtering and virus protection services that defuse email attacks before they can penetrate the company firewall. Perimeter Manager also lets administrators monitor and control their email systems, irrespective of server platform, hardware technology, or geographic location.

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    Progent's virtual classroom webinars provide small businesses the cost savings, ease, and versatility of virtual seminars plus the proven training methods of experienced instructors who use sophisticated collaboration software to simulate real-time, participatory learning environments. Progent offers online training for popular desktop software including components of Microsoft Office suite such as Excel, Word, Access, and Visio: MS Dynamics business accounting and management reporting products including MS Dynamics GP (Great Plains); as well as additional popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    For companies with a combination of Apple Mac and Microsoft Windows desktops, there exist two basic alternatives for running Windows-only applications on an Apple Mac: an external connection to an actual Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach a Mac to a networked Microsoft Windows-based computer to use Microsoft Windows applications and share system resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so you can run Windows programs directly. Progent's Mac technology support experts can help your organization to maintain these products for using Microsoft Windows programs on your Macs and can also assist your organization to evaluate and configure third-party solutions for Windows platform simulation.

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    CUCM Help and Support

    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the center of Cisco's communications and collaboration solution. Unified Communications Manager and Unified CM Express (CME) provide a borderless IP-PBX by integrating with unified messaging applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable online and onsite support to assist organizations of all sizes to build and maintain Unified CM deployments by providing Unified Communications Manager configuration and technical support services that deliver maximum business value. Progent's consultants can assist with any aspect of CUCM setup and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR routers with CUBE support, designing Cisco UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server.

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  • Engineer Virtual Server Technology
    Virtual Server Engineer

    With virtual server technology, companies are able to operate multiple virtual servers on a single actual server. Virtualization technology enables IT organizations to enjoy all the benefits of server isolation, while avoiding the costs that goes with buying additional server hardware. Virtualization is also the critical technology behind private clouds, which provide major benefits including lowering the costs of capital equipment, datacenter facilities, and management while enhancing data protection, system reliability, and recoverability. Other useful server management options include network monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management consultants can help you with all aspects of server virtualization and management to allow your business to cut expenses and conserve time.

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    Cisco's Firepower NGFWs Firewalls deliver a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer unified management of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally control IT ecosystems that include branch offices, data centers, and cloud resources.

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    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance problems.

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    Progent offers small and mid-size companies expert support for Intrusion Protection Systems and IPsec VPN technology from major firewall and VPN security companies such as WatchGuard, Juniper, and SonicWall. Progent can help you create a comprehensive security plan and choose the right technologies from multiple suppliers to support your security goals while staying within your spending limits.

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    Remote Access Help and Support

    Cisco's network security and remote access technology for small organizations represent a comprehensive range of manageable security solutions to help protect your local and remote network infrastructure. Cisco's VPN product family features routers, firewalls, intrusion detection systems and VPN appliances. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and CCNP qualifications who are able to help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that fit best with your company goals.

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    Progentís Microsoft certified experts provide a variety of consulting services for Dynamics GP. Dynamics GP is a Microsoft financial platform and corporate management solution based, like all Microsoft financial solutions, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, offers an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is simple to deploy and configure, and with its modular design you are able to license only the functions you currently require, with the ability to expand users and enlarge functionality when necessary. Progentís Dynamics GP Software support experts can help you install, customize and manage Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP.

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