Immediate Remote Technical Support for Lakeland Florida Computer Systems
For organizations in Lakeland Florida, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage because they have the practical background and have access to the sophisticated tools required to solve most information system issues rapidly. Efficient support reduces immediate costs since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed only for the services that you receive. In contrast to typical remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast fixes somehow end up as substantial invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies which promote the maximum degree of efficiency for remote technical support and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching network security.
Progent's sophisticated service reporting system keeps comprehensive documentation describing the service that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance provided to every customer by every engineer. This history of issues and responses is organized as a readily retrievable support knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's online consulting specialists can find the best solutions promptly.
Online support services provided by Progent to customers in Lakeland Florida include:
Authorized Windows Experts
Progent's Microsoft-premier online service experts offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to assist your business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking engineers, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult problems surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs are an exceptional value because their depth of expertise allows them to fix problems quickly. In common instances, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using advanced remote support tools to provide fast, secure, and affordable analysis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity products. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to recuperate rapidly after a serious breach. Security support services available from Progent include: comprehensive information security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile communication; guarding your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a broad range of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Lakeland Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or enhancing your current organization, evaluating or customizing Help Desk software to meet the unique requirements of your business, or adding occasional phone support staff to work with your in-house Call Center resources during unusually busy events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Lakeland Florida instant access to a large technical support group with substantial experience delivering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's goal is to fix instead of merely record network issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers online professional consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Lakeland Florida remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your network maintenance is proactive rather than reactive. By spotting emerging issues before they evolve into network outages, automated monitoring can minimize inconvenient and costly information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a variety of platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Lakeland Florida, Progent's online computer support engineers can deliver professional and affordable system help whenever your organization requires it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Lakeland office relies on a regular freelance consultant or employs an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to fix sudden system emergencies or especially challenging integration problems.
Details of Progent's Online Network Support for Lakeland Florida
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give offices in Lakeland Florida unparalleled leverage for your support budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Lakeland Florida and is also ideal for customers in more remote areas that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for online support and asks for no periodic subscription fee for services delivered during regular working hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers help from authorized professionals with experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough IT solutions that match the specific needs of your business.
- Advanced Remote Access Tools
Protected remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise require a costly onsite visit. Sophisticated online access software and experienced technicians together allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and automated network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High System Uptime
For companies with vital applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained offices whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network support, performing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not just world-class technical skills, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.