Fast and Affordable Online Help for Lakeland Computer Systems
Urgent Remote Technical Support for Lakeland NetworksFor businesses in Lakeland or anywhere in Florida, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value because they possess the real-world experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls require minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor fixes somehow turn into major bills. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies that allow the maximum degree of efficiency for online help and repair for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to access your company's system remotely without violating system security.

Progent's powerful technical support reporting system includes detailed histories of all support that Progent's customers have received. Progent's authorized consultants have access to the history of support rendered to every Progent customer by any Progent engineer. This archive of trouble tickets and fixes is structured as a quickly accessible proprietary database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with optimal resolutions promptly.

Remote technical support services offered by Progent to companies in Lakeland and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or revamping your established one, identifying or customizing Call Center application software to meet the unique needs of your business, or adding occasional phone support personnel to reinforce your existing Help Desk group during high-demand events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced network experts gives your customers in Lakeland or anywhere in the state of Florida immediate assistance from a dependable support resource with extensive background delivering telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's intent is to solve instead of merely record network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Lakeland, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, system monitoring can head off stressful and costly service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by multiple platforms.
How Your Lakeland Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Lakeland or throughout the state of Florida, Progent's phone-based network support specialists can provide effective and economical system help whenever your organization has to have it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Lakeland office deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Businesses in Lakeland
Progent's online technical help services enable your Lakeland company to have the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Lakeland and throughout Florida, local network support resources, whether represented by outside consultants or an in-house IT staff, can take care of typical technical problems. On the other hand, IT crises sometimes strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these cases, Progent's online service experts provide a convenient, quick, and economical way to supplement your local help and to transfer useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although independent consultants carry less overhead than larger consulting firms and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of backup help may require your business to wait for assistance during an emergency. As your network expands, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup service experts to make sure your network remains available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically start with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. These badly designed environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure that can deliver the solid foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an increasingly complicated array of technology alternatives available for promoting business growth and improving productivity. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.