Fast and Affordable Remote Troubleshooting for Lakeland Florida Networks
Immediate Remote Consulting for Lakeland SystemsFor businesses located in Lakeland Florida, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions accumulate minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast repairs somehow turn into large invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to access your company's system remotely without compromising network security.

Progent's sophisticated technical support reporting system keeps extensive documentation for the support that Progent's clients have received. Progent's staff consultants have access to the specifics of all help rendered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is organized as a conveniently retrievable proprietary database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft open up other vast technical databases and permit priority access to vendors' in-house support staff so Progent's online consulting experts can determine optimal resolutions in the least time.

Online services available from Progent to companies in Lakeland Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center team of veteran information technology consultants gives your workers in Lakeland Florida immediate access to a large network service group with substantial background offering telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business success, and Progent's goal is to solve rather than simply record technical problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group can supply online professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Lakeland Florida remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so that your IT maintenance is proactive and automated. By spotting possible problems before they evolve into network outages, system monitoring can ward off stressful and expensive network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of platforms.
How Your Lakeland Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Lakeland Florida, Progent's phone-based network support specialists can deliver professional and cost-effective system help whenever your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Lakeland office works with a local independent consultant or employs a full time organization that know how to deal with typical network issues, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to deal with unexpected system crises or particularly complex integration problems.

Features of Progent's Online Network Services for Lakeland Florida
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer companies in Lakeland Florida unparalleled leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your company world class network support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Progent’s Cisco-Certified network experts offer professional PIX Firewall support services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack protection, and safe access services. Extending from small, easy-to-install desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible level of security, speed and reliability for information environments of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative solutions. Progent’s Cisco consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Microsoft-certified Windows Server 2003 consultants offer network help and IT consulting for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, administration, and maintenance offerings include system planning, installation, project management, in-person and off-site network support and troubleshooting, Help Desk services, expert security services, turn-key outsourcing, and expert co-sourcing.

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    Network monitoring typically entails observing a network’s resource utilization in order to uncover throughput backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux or UNIX and can be used to observe mixed-platform environments where UNIX and Windows operate together. Progent's system support engineers can show you how to use both these programs to optimize and troubleshoot your network. Progent's UNIX support professionals offer small businesses and programmers help with managing and supporting UNIX and Linux networks that work with Windows-based technology.

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    Progent can assist companies of any size to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical errors small organizations make when migrating to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and also to manage iPhones and iPads and Android smartphones and tablets.

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    Progent's support experts in Mac and Microsoft Windows technology can show you how to integrate Mac and Windows computers into seamless environments with full sharing and collaboration functionality. Allowing efficient cooperation among a variety of servers and workstations powered by Mac OS and Windows calls for broad knowledge of and background with Mac and Microsoft technology. Progent's background in Microsoft and Apple service makes it possible to provide world class assistance to companies that rely on these technologies to keep their competitive advantage. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows environment.

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    Progent can assist you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy device management solution or assist you to enhance your current SCCM 2012 ecosystem to accommodate your evolving IT needs. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and introduces important new features as well as a redesigned architecture. These improvements affect key facets of IT like ease of administration, high availability (HA), compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing online support and management for Microsoft Exchange 2013.

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    Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to permit simple problems to stay unaddressed.

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    Stealth penetration testing is an important part of any overall IT system security plan. Progent’s security experts can perform extensive intrusion tests without the knowledge of your company's in-house IT resources. Stealth penetration checking shows whether current security monitoring tools such as intrusion incident alerts and event history monitoring are correctly set up and consistently observed.

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