Fast and Affordable Remote Troubleshooting for Lakeland Florida IT Networks
For businesses located in Lakeland Florida, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support lowers direct costs since solutions require fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick fixes manage to turn into substantial tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for online consulting and repair for information systems of all sizes. Progent's online support team can interface to your network remotely without violating network security.
Progent's powerful service reporting system keeps detailed histories describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of all help provided to every Progent customer by any Progent consultant. This archive of issues and solutions is structured as a readily exploitable internal database that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.
Online services available from Progent to companies in Lakeland Florida include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide variety of technology support including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and upgrade support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network engineers, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most complex problems encountered in network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional value since their depth of experience permits them to fix problems rapidly. In typical instances, less seasoned engineers can struggle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your network using sophisticated on-line troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of infrastructure appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points consulting help, Cisco WiFi controllers support Services, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware expert can help businesses to locate and isolate breached devices and protect undamaged resources from being penetrated. If your Lakeland network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery experts can assist your Lakeland organization to reconstruct an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of IT security specialists have the wide selection of knowledge required to reconstruct all vital components of a targeted system quickly and with minimal data loss. To find out more, see Progent's ransomware cleanup and operational continuity experts.
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CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security services to bolster the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to clean up rapidly after a serious penetration. Security services offered by Progent include: thorough data security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; setting up firewalls; building safe techniques for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent offers advanced online support to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 integration solutions with local Exchange environments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad spectrum of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online help resolving problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX Open UNIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT management personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and fast recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used for this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.
- ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
Progent's Co-managed Help Desk Service offers a smooth supplement to your in-house network support team. User access to the Service Desk, provision of support services, escalation, ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive whether issues are resolved by your core support staff, by Progent's team, or by a combination. You have unrestricted flexibility to extend or reduce your part of IT support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, testing and training.
For more information about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
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Call Center Services
Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center software products to address the particular needs of your company, or adding temporary online personnel to work with your in-house Call Center group during demanding situations such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network consultants offers your clients in Lakeland Florida rapid contact with an efficient support group with extensive experience delivering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant contributor to company productivity, and Progent's policy is to resolve instead of simply record IT issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff offers online professional consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's expertise, programming, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Lakeland Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By exposing emerging issues before they result in network outages, proactive monitoring can minimize inconvenient and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of OS platforms.
How Your Lakeland Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Lakeland Florida, Progent's online computer support engineers can deliver effective and economical IT support whenever your organization has to have it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Lakeland company deals with a regular freelance consultant or employs a full time organization that can deal with the majority of computer problems, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially challenging integration problems.
Details of Progent's Online Network Support for Lakeland Florida
Progent's online support, remote repair, network security consulting, and system management services offer companies in Lakeland Florida the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Lakeland Florida and is also ideal for networks in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone service and imposes no periodic retainer for services delivered during normal business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, MS Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Application Programming
Apple Mac Support
Amazon MWS Software Integration
By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that match the special needs of your business.
- Sophisticated Online Connectivity Tools
Protected online access allows Progent's service experts to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand a costly onsite visit. Cutting-edge online connectivity tools and expert engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained businesses whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
- Best Practices
Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a consultant with proven methods for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each client. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.