Fast and Affordable Remote Troubleshooting for Lakeland Florida IT Networks
Fast Online Support for Lakeland SystemsFor businesses located in Lakeland Florida, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support lowers direct costs since solutions require fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick fixes manage to turn into substantial tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for online consulting and repair for information systems of all sizes. Progent's online support team can interface to your network remotely without violating network security.

Progent's powerful service reporting system keeps detailed histories describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of all help provided to every Progent customer by any Progent consultant. This archive of issues and solutions is structured as a readily exploitable internal database that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.

Online services available from Progent to companies in Lakeland Florida include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT management personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and fast recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used for this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your in-house network support team. User access to the Service Desk, provision of support services, escalation, ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive whether issues are resolved by your core support staff, by Progent's team, or by a combination. You have unrestricted flexibility to extend or reduce your part of IT support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, testing and training. For more information about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center software products to address the particular needs of your company, or adding temporary online personnel to work with your in-house Call Center group during demanding situations such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network consultants offers your clients in Lakeland Florida rapid contact with an efficient support group with extensive experience delivering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant contributor to company productivity, and Progent's policy is to resolve instead of simply record IT issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff offers online professional consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's expertise, programming, and training services, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Lakeland Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By exposing emerging issues before they result in network outages, proactive monitoring can minimize inconvenient and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of OS platforms.
How Your Lakeland Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Lakeland Florida, Progent's online computer support engineers can deliver effective and economical IT support whenever your organization has to have it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Lakeland company deals with a regular freelance consultant or employs a full time organization that can deal with the majority of computer problems, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially challenging integration problems.

Details of Progent's Online Network Support for Lakeland Florida
Progent's online support, remote repair, network security consulting, and system management services offer companies in Lakeland Florida the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a consultant with proven methods for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each client. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup solution can incorporate a custom-designed physical storage device built by Barracuda or a virtual appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to help you to plan, integrate, operate and repair a backup and disaster recovery system based on Barracuda technology.

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    Progent's Juniper Networks-certified network engineer can help your company to plan and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated devices to current versions. Progent's Junos OS consultants can offer expertise with Juniper's flagship network control software to enable your business to streamline the management and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help you manage environments that include a combination of Juniper's software platforms.

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    Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, simplifies ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.

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    Progent's certified consultants can help you to calculate the advantages of Windows Server 2008 for your company, create test programs and rollout plans, install Windows Server 2008 with your IT environment and applications, train your support personnel how to run enhanced management tools, and provide continuing consulting and technical support via budget-friendly alternatives including Help Desk Call Center support and remote technical assistance.

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    Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the basic competencies and global standards of performance that IT security managers are required to master. It provides executive management the assurance that consultants who have qualified for their CISM credential possess the experience and capability to provide efficient security administration and support services.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the foundation for a powerful but manageable IT network. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for a network consultant with real-world expertise and broad knowledge in designing and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and troubleshooting IT environments based on the Microsoft SBS line of servers and applications.

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    Progent's Microsoft and Cisco-certified consulting engineers can help you to determine the value of Exchange 2010 for your company and can assist your IT staff to design and carry out a smooth migration to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will provide fast ROI by increasing your productivity, lowering the expense of hardware and service, streamlining administration, and integrating your key communications platforms.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized control of advanced cybersecurity capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to build and centrally control IT environments that include branch offices, data centers, private clouds and public clouds.

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    Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting to assist businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    If your business operates a UNIX or Linux network or a multi-OS IT environment, Progent's CISM and CISSP-certified consultants can assist your entire organization in a wide array of security topics such as security administration procedures, security design and strategies, connection control systems and methodology, software development security, operations security, hardware security, communications, infrastructure and web security, and disaster recovery preparedness. CISM and ISSAP define the core skills and worldwide standards of knowledge that information security professionals are required to possess. These certification give IT management the confidence that consultants who have earned their CISA or CISM certification have demonstrated the background and theory to deliver world-class security support and consulting help.

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    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.

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    Progent's Cisco Jabber consultants can provide remote or onsite expertise to help organizations of all sizes to design, deploy, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced expertise for the products, technologies and services that go into building an end-to-end Jabber solution including Cisco network devices and management software, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration solution.

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    Progent provides IT support for mid-size businesses with 100 to 250 system clients. The medium size company or office has traditionally been an overlooked part of the market for IT support services. The overhead and service access practices of major third-party support firms make them excessively expensive for the ordinary small company or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information network whose advanced technology and capability are frequently comparable to the networks of much larger companies. Progent's service delivery model, which takes great advantage of remote support, virtual network technology and 24x7 network monitoring, significantly lowers the IT support expenses of a small-medium business while providing the small company with big-company service from professional, IT consultants with background in a wide range of small business network solutions. If your medium size company or small business is searching for levels of network support needed for a medium size organization without budgeting big-company costs, contact Progent.

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    Microsoft SQL Server 2014 incorporates significant improvements in critical areas such as performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works seamlessly with all workloads including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services that include planning, deployment, administration, troubleshooting, and software development expertise to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.
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