Fast and Affordable Remote Troubleshooting for Lakeland Florida Networks
For businesses located in Lakeland Florida, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.
Progent's remote support engineers offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions accumulate minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast repairs somehow turn into large invoices. Progent's skill at solving problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to access your company's system remotely without compromising network security.
Progent's sophisticated technical support reporting system keeps extensive documentation for the support that Progent's clients have received. Progent's staff consultants have access to the specifics of all help rendered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is organized as a conveniently retrievable proprietary database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft open up other vast technical databases and permit priority access to vendors' in-house support staff so Progent's online consulting experts can determine optimal resolutions in the least time.
Online services available from Progent to companies in Lakeland Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service professionals offer network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking professionals, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve even the most stubborn challenges surrounding network infrastructure design, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent value because their broad experience enables them to resolve problems rapidly. In many instances, less experienced engineers can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network using state-of-the-art on-line support tools in order to perform quick, secure, and affordable analysis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs deployment services, Cisco WiFi controllers consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your company to recuperate quickly after a serious penetration. Security solutions available from Progent cover in depth network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; building secure techniques for remote and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to address a wide spectrum of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that include Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Lakeland Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center team of veteran information technology consultants gives your workers in Lakeland Florida immediate access to a large network service group with substantial background offering telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business success, and Progent's goal is to solve rather than simply record technical problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group can supply online professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Lakeland Florida remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so that your IT maintenance is proactive and automated. By spotting possible problems before they evolve into network outages, system monitoring can ward off stressful and expensive network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Lakeland Florida, Progent's phone-based network support specialists can deliver professional and cost-effective system help whenever your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Lakeland office works with a local independent consultant or employs a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to deal with unexpected system crises or particularly complex integration problems.
Features of Progent's Online Network Services for Lakeland Florida
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer companies in Lakeland Florida unparalleled leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your company world class network support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Lakeland Florida and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone support and imposes no periodic subscription fee for services provided during normal business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support in specific application areas. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Application Design
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the specific requirements of your business.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's service professionals to see exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise require a costly personal service call. Cutting-edge remote access tools and experienced technicians together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and automated system tracking.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Availability
For offices with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained offices whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.