For small and midsize businesses located in Lakeland or anywhere in the state of Florida, Progent provides support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system problems quickly. Efficient support reduces direct costs since solutions take up a smaller number of billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and related costs due to business discontinuity, upset clients, idle employees, and distracted management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support investment. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently results in your company spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined an array of customized tools and proven processes that permit the highest level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's remote service group to connect to your company's environment remotely without compromising corporate security.
Progent's advanced customer support database system keeps extensive records of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services rendered to every Progent customer by any Progent engineer. This database of problems and solutions is stored as a readily retrievable internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional extensive support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Lakeland or anywhere in Florida or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's online technical support experts possess credentials in an extensive array of technologies. This wide range of IT skills enables Progent's consultants to tackle almost any problem that may occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with multi-operating system environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to small businesses in Lakeland and throughout the state of Florida include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of information technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and validates an individual's technical skills at the master level. Cisco CCIEs know how to deal with even the most difficult problems surrounding network infrastructure planning, integration, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve even the most complex problems quickly. In common instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service providers make CCIEs available to support small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get timely assistance for complex network issues that are crippling business productivity but are outside the comfort zone of your ordinary computer support personnel. Progent's Cisco CCIE engineers can tie into your environment by means of advanced remote support tools in order to perform fast, safe, and economical analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-certified remote support experts offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions to improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for contract projects that small companies often request. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on time. Progent's special online consulting services include:
How Your Lakeland Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who don't have the resources to support an in-house Call Center but who require quick access to an effective Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or improving your established organization, selecting or customizing Help Desk Call Center software to address the special requirements of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand events such as software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of veteran network consultants offers your computer users in Lakeland or anywhere in the state of Florida rapid communication with a reliable network service group with years of experience delivering telephone-based consulting and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's goal is to solve rather than simply document technical problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic elements of Mac systems by delivering remote help services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Lakeland, or anywhere in the state of Florida, online computer system monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your business so that your network maintenance is proactive and automated. By uncovering potential issues before they cause crashes, remote monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida