For small and midsize businesses located in Lakeland Florida, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support services offer exceptional leverage because they are equipped with the practical experience and the sophisticated tools to resolve most network issues quickly. This reduces immediate costs because solutions take up fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for dealing with problems quickly results in your business saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which promote the maximum degree of effectiveness for online help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to communicate with your company's system remotely without breaching system security.
Progent's sophisticated service reporting system maintains detailed records for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of assistance delivered to every Progent client by any consultant. This database of anomalies and responses is stored as a conveniently accessible proprietary database that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive support databases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can come up with the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Lakeland Florida or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's online technical support professionals possess certified skills in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's engineers to address virtually any crisis that may occur in a small business information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-OS networks, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support available from Progent to customers in Lakeland include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad array of information technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from older systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing problems within UNIX/Linux systems based on popular versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a person's technical skills at the master level. CCIEs know how to handle even the most difficult issues occurring in network planning, deployment, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to resolve even the most intractable problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make CCIEs available to help small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so you can receive immediate support for severe network infrastructure issues that are lowering worker productivity but are outside the experience of your local computer maintenance group or consultant. Progent's Cisco CCIE support experts can interface to your network using state-of-the-art remote support technology in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop services including Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly after a damaging breach. Security support services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Lakeland Florida Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick communication with an effective Help Desk with professional telephone support as well as the technical depth to escalate complex problems to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can assist you in building an efficient new Call Center or enhancing your existing organization, identifying or modifying Help Desk software to handle the unique demands of your company, or adding temporary phone support staff to work with your in-house Help Desk team to handle unusually busy situations such as software migrations, mass updates, or installing new business software.
Progent's Call Center team of seasoned network experts gives your computer users in Lakeland Florida immediate contact with an efficient support group with extensive background offering telephone-based support and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's target is to fix and not simply report technical problems.
Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides remote advanced consulting expertise and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. To learn more information about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative elements of Macintosh systems by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Lakeland Florida remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing possible issues before they cause full-scale emergencies, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on multiple OS platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida