For small companies in Lakeland or anywhere in the state of Florida, Progent offers technical support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online support services offer excellent leverage because they have the practical background and the sophisticated tools to solve most network issues quickly. Efficient support lowers immediate costs since service calls accumulate a smaller number of billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent charges per minute for phone assistance, so you pay just for the services that you actually get. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor solutions manage to turn into major bills. Progent's skill at solving technical issues efficiently translates into your business saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that ensure the highest level of effectiveness for remote technical support and repair for small company information systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to access your company's system remotely without breaching network security.
Progent's powerful service reporting application stores comprehensive histories for the service that Progent's customers have received. Progent's authorized service personnel have access to the details of support delivered to every Progent customer by every engineer. This database of issues and repairs is structured as a quickly exploitable support database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service experts can arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Lakeland or anywhere in Florida or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote technical service experts have certified skills in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to tackle almost any crisis likely to crop up in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to companies with multi-operating system networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to small businesses in Lakeland and throughout the state of Florida include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and certifies an individual's networking knowledge at the master level. CCIEs can deal with the most intractable challenges encountered in network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad expertise enables them to fix the most complex problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can get timely assistance for serious network infrastructure issues that are lowering worker efficiency but are beyond the experience of your ordinary network maintenance group or consultant. Progent's Cisco CCIE support experts can communicate with your environment via advanced on-line support tools in order to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts can provide computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP security consultants offer a range of system protection services that can bolster the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly following a serious penetration. Security services offered by Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies often request. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Lakeland Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who need quick response from a reliable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or improving your existing organization, selecting or customizing Call Center software to address the unique requirements of your corporation, or providing temporary phone support staff to work with your existing Help Desk Call Center group during unusually busy events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of veteran network professionals gives your customers in Lakeland or anywhere in the state of Florida fast assistance from an effective support resource with years of background offering telephone-based consulting and remote repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a solid enabler of business performance, and Progent's aim is to resolve rather than merely annotate technical problems.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To learn additional information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the artistic elements of Macintosh environments by offering remote help support and education in graphics, sound, and video. Progent's consultants offer help in a range of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Lakeland, or anywhere in the state of Florida, remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your network maintenance is proactive and automated. By exposing emerging issues before they expand into downtime, proactive monitoring can head off stressful and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.