For small and midsize companies in Lakeland Florida, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent value due to the fact that they have the practical background and the advanced technology to resolve the majority of network problems quickly. This lowers immediate costs since service calls accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more in indirect costs by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast repairs somehow end up as major bills. Progent's penchant for disposing of problems quickly results in your company spending less cash.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of customized tools and field-tested processes that ensure the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to link to your company's network without compromising network security.
Progent's advanced technical support reporting system stores comprehensive histories for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of services delivered to every client by any engineer. This archive of anomalies and fixes is structured as a conveniently searchable support knowledge base that allows Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at the best solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Lakeland Florida or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's remote technical service engineers possess certified skills in an extensive set of disciplines. This broad range of technical skills enables Progent's consultants to manage practically any problem likely to occur in a small company network. Credentials held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with multi-operating system environments, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to clients in Lakeland include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology including network infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from older systems to current Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology skills at the expert level. CCIEs know how to deal with even the most complex issues occurring in network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to solve even the most difficult problems quickly. In many cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can get immediate support for complex network infrastructure problems that are impacting worker productivity but are not within the experience of your ordinary computer service personnel. Progent's CCIE support experts can tie into your computer system via state-of-the-art remote support technology in order to provide fast, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM and CISSP network security engineers can provide a variety of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly following a serious breach. Security solutions offered by Progent include: thorough network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Lakeland Florida Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who lack the resources to build and maintain an internal Help Desk but who require quick communication with an effective Call Center with professional phone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or improving your existing organization, identifying or modifying Help Desk software products to meet the particular requirements of your business, or providing temporary phone support staff to reinforce your existing Help Desk group during high-demand events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your workers in Lakeland Florida quick contact with an efficient technical support group with substantial background offering telephone-based consulting and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a significant driver of business performance, and Progent's policy is to fix instead of just report technical problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team provides online professional engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and MS Office Excel. To read more concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the artistic facets of Mac computing by delivering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio/video or putting together an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Lakeland Florida online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your network support is proactive and automated. By anticipating emerging problems before they result in downtime, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida