Fast Remote Support for Lakeland Florida IT Networks
For companies located in Lakeland Florida, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-qualified security experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of information system problems rapidly. This reduces direct expenses because solutions accumulate fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many online support firms, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions manage to turn into big invoices. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-tested processes which ensure the highest level of effectiveness for remote technical support and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your network without violating corporate security.
Progent's advanced service database system maintains comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of support provided to each Progent client by every Progent consultant. This database of trouble tickets and solutions is structured as a readily searchable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists can arrive at optimal solutions quickly.
Remote technical support services available from Progent to companies in Lakeland Florida include:
Certified Windows Support
Progent's Microsoft-premier remote service professionals can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to help your business to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and certifies a person's network technology knowledge at the expert level. CCIEs can handle even the most stubborn challenges occurring in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. CCIEs provide exceptional value since their depth of experience enables them to find solutions for problems rapidly. In typical cases, less qualified consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to recuperate quickly following a serious penetration. Security services available from Progent cover thorough data security and compliance analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to address a broad range of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Lakeland Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of experienced information technology experts provides your clients in Lakeland Florida fast contact with a large support resource with years of background delivering phone consulting and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a solid contributor to business efficiency, and Progent's goal is to fix instead of merely document technical problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides online and in-depth engineering expertise and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Lakeland Florida remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into downtime, automated monitoring can ward off disruptive and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a combination of OS platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Lakeland Florida, Progent's phone-based network support specialists can provide expert and economical IT help whenever your organization needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Lakeland company works with a local independent consultant or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or particularly complex integration projects.
Details of Progent's Online Network Support for Lakeland Florida
Progent's phone help, Internet-based repair, system security expertise, and system administration services offer companies in Lakeland Florida unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Lakeland Florida and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a by-the-minute basis, so you pay only for the services you receive. Progent has no minimum charge for online support and requires no monthly subscription fee for services provided during normal working hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services include technology integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that meet the specific requirements of your company.
- State of the Art Online Access Tools
Protected online access permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find quick fixes to problems that might otherwise require an expensive personal service call. Cutting-edge remote access software and expert technicians combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote network analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose clients require immediate access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT capability, but also a consultant with proven methods for using technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every consultant to every client. The discipline of documenting and organizing support activity results in more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.