Fast and Affordable Online Support for Lakeland Florida Computer Networks
For companies located in Lakeland Florida, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's remote support experts offer excellent value because they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls use up minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and field-proven processes which promote the highest level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to interface to your computer system remotely without compromising system security.
Progent's proven service database system stores extensive histories describing the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of services provided to each Progent customer by any Progent consultant. This history of trouble tickets and responses is stored as a readily exploitable internal database that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional massive technical databases and permit quick access to manufacturers' internal engineering staff so Progent's online consulting experts are able to find the best solutions promptly.
Remote support offered by Progent to customers in Lakeland Florida include:
Certified Windows Experts
Progent's Microsoft-certified online support engineers can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and validates a person's networking knowledge at the expert level. CCIEs know how to handle the most challenging problems surrounding network infrastructure planning, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise allows them to find solutions for problems quickly. In many cases, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of the latest on-line troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking devices by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to clean up rapidly after a serious penetration. Security support services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; installing firewalls; designing secure techniques for remote and mobile access; defending your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad range of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's team-based approach to resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Lakeland Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology experts gives your customers in Lakeland Florida immediate communication with a reliable network service group with years of experience providing telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a solid contributor to company productivity, and Progent's target is to fix instead of simply report technical issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides online advanced engineering expertise and education in specific application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Lakeland Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your network maintenance is proactive and automated. By detecting looming problems before they cause downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks based on a combination of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Lakeland Florida, Progent's online network support specialists can deliver expert and economical system help the instant your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix network problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Lakeland company deals with a regular independent consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected system crises or particularly complex integration problems.
Features of Progent's Online Network Services for Lakeland Florida
Progent's online support, remote repair, system security consulting, and system administration services give businesses in Lakeland Florida the greatest leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Lakeland Florida and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides online support on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone service and asks for no monthly retainer for support services delivered during normal business hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL Management and Application Development
Amazon MWS Programming
By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that address the unique needs of your company.
- Advanced Online Connectivity Tools
Secure remote access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick solutions to issues that might otherwise demand a costly personal service call. Cutting-edge remote connectivity software and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained businesses whose clients need instant access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, in the trenches of network support, executing a broad variety of IT tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.