Fast Online Troubleshooting for Lakeland Florida Information Networks
For organizations located in Lakeland Florida, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex networking problems, as well as the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic jobs.
Progent's remote support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve most information system issues quickly. This lowers direct costs because service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from situations where quick fixes somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested processes which permit the highest degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can access your company's system without breaching corporate security.
Progent's advanced technical support database system stores comprehensive histories describing the service that Progent's customers have been provided. Progent's staff engineers have access to the records of services rendered to every client by any Progent engineer. This archive of problems and responses is stored as a readily searchable support knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions promptly.
Remote support services provided by Progent to companies in Lakeland Florida include:
-
Certified MS Windows Support
Progent's Microsoft-certified remote support experts can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and migration support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
-
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to deal with even the most complex problems surrounding network design, integration, management, protection, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to find solutions for problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting technology to perform fast, safe, and affordable diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's industry-leading family of infrastructure devices by offering consulting services such as:
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineer can assist you to locate and isolate infected devices and guard clean assets from being compromised. If your Lakeland network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Cleanup Services
Progent's ransomware recovery experts can assist your Lakeland organization to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of IT security specialists bring the wide range of skills necessary to reconstruct all critical components of a targeted system quickly and with minimal data loss. To learn more, see Progent's ransomware removal and operational restoration experts.
-
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to clean up quickly following a serious penetration. Security consulting services available from Progent include: thorough data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
-
Cloud Integration Solutions

Progent can provide advanced remote consulting support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
-
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.
-
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for performing common tedious jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your designated IT management staff and your assigned Progent consultant so that emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and allow transparent backup and fast restoration of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify who you are on a unit that only you possess and that uses a different network channel. A wide selection of devices can be utilized as this second form of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Center Services
Progent's Shared Service Desk provides a transparent extension of your corporate support team. End user access to the Service Desk, delivery of support, issue escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your core IT support organization, by Progent's team, or a mix of the two. You have complete flexibility to expand or shrink your part of IT support activity as required. Progent provides initial deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and education.
To find out more about ProSight Shared Support, refer to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your IT network, Progent's patch management services permit your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
-
Help Desk Services
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or improving your existing organization, selecting or modifying Call Center software products to meet the particular requirements of your company, or providing occasional online staff to supplement your existing Help Desk group to deal with demanding situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts provides your clients in Lakeland Florida immediate access to a dependable technical support resource with extensive experience offering phone support and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a key driver of business efficiency, and Progent's policy is to fix rather than merely annotate IT issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Lakeland Florida remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into full-scale emergencies, proactive monitoring can head off disruptive and expensive service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate multiple operating systems.
How Your Lakeland Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Lakeland Florida, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT help the instant your organization needs it. Over two decades of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Lakeland business relies on a regular freelance support technician or employs a full time organization that can deal with the majority of network issues, Progent's Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to fix sudden system crises or especially tough integration projects.
Benefits of Progent's Network Help for Companies in Lakeland Florida
Progent's online technical help services allow your Lakeland company to have the advantages of immediate, enterprise-level network support without the cost of maintaining an in-house IT staff. Your network will derive greater business worth by becoming more available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your local support resources
With most businesses in Lakeland Florida, nearby network service resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with the majority of network problems. On the other hand, serious problems may occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual support people. In these instances, Progent's online support experts provide a convenient, quick, and budget-friendly solution to supplement your local help and to convey useful information to improve your ability to handle future issues locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller organizations often depend on individual freelance consultants. Although independent service people have less overhead than larger consulting organizations and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your business to go without assistance during an emergency. As your business expands, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system remains available.
- Build a Solid Foundation for Smooth Growth
Organizations typically start with an IT system created on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These poorly designed systems require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and ease future growth.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller organizations need guidance and technical training to navigate through an increasingly complicated array of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is trying to sell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align IT consulting with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth expertise for Microsoft's powerful server products with services such as Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each client. The practice of detailing and organizing support activity results in more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.