Fast Remote Support for Lakeland Florida IT Networks
For organizations in Lakeland Florida, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated tools needed to solve most network issues rapidly. This reduces direct expenses since service calls accumulate minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and related costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote support firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your company's computer system remotely without compromising network security.
Progent's powerful service reporting system maintains comprehensive documentation for all service that Progent's customers have been provided. Progent's team service personnel have access to the records of services delivered to each client by any engineer. This database of trouble tickets and resolutions is organized as a readily retrievable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting specialists can arrive at optimal resolutions quickly.
Online support services offered by Progent to companies in Lakeland Florida include:
Certified Windows Expertise
Progent's Microsoft-expert remote support experts offer computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can resolve the most difficult issues occurring in network planning, integration, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to fix problems quickly. In typical instances, less seasoned engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your network using advanced on-line troubleshooting tools to perform fast, secure, and affordable analysis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking appliances. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up rapidly following a damaging breach. Security support services available from Progent cover in depth information security and compliance assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a broad range of information technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Lakeland Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or revamping your established organization, selecting or modifying Help Desk application software to handle the unique needs of your business, or providing occasional phone support staff to work with your internal Help Desk resources during unusually busy events such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran network experts provides your clients in Lakeland Florida immediate assistance from a large network service resource with extensive experience providing telephone-based help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a major contributor to business success, and Progent's policy is to solve rather than simply document IT problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Lakeland Florida remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By detecting looming trouble spots before they grow into network outages, automated monitoring can head off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a mix of operating systems.
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Lakeland Florida, Progent's online network support specialists are ready to deliver effective and cost-effective IT support whenever your company needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Lakeland business deals with a regular independent consultant or maintains a full time organization that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to handle unexpected system crises or particularly complicated integration projects.
Details of Progent's Online Network Support for Lakeland Florida
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give offices in Lakeland Florida unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Lakeland Florida and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent offers online help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online support and asks for no monthly subscription fee for services provided during normal business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core support services consist of technology integration, MS Exchange consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise for critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP Support and Programming
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that align with the unique needs of your business.
- Advanced Online Connectivity Tools
Secure online connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive onsite visit. State-of-the-art remote access software and expert technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in online support and remote network monitoring.
- Support for Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network support, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each consultant to each customer. The practice of documenting and organizing service records results in more effective support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.