Professional Online Service for Lakewood, Colorado Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been ignored by large IT service firms. Many small businesses permit themselves to become excessively dependent on individual engineers or small support organizations who don't have the bandwidth or broad skill sets to react promptly or efficiently to network emergencies. Other small businesses resort to mass-market support providers that employ personnel taught to offer standardized fixes for common problems but who are missing the background and technical scope to handle the variety of environments and absence of standardization typical of small business information networks.
Progent's proven approach to delivering low-cost and successful technical support to small businesses has made Progent among the premiere Microsoft-certified network service firms in the country. Progent has provided online support to businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to design and implement a sensible cloud strategy.
Main Technical Areas Supported by Progent for Businesses in Lakewood, Colorado
Progent offers the support of qualified consultants for all facets of network technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Lakewood, Colorado Companies
Progent has a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model ensures fast response, thorough service documentation, consistent follow-up, and strict expense monitoring across a range of network service delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more information concerning Progent's remote computer support expertise.
- On-site Support
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to register for Progent's in-person network service.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need prompt and dependable support from an online Helpdesk with efficient phone support, online repair tools, and sufficient technical depth for all needed problem escalation. Since smaller companies usually have limited IT budgets and can spare little management bandwidth for handling network support, Progent's Helpdesk Services can be the most efficient way to make sure that small business information systems stay productive. Read more details about Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, high availability network design, virtual server solutions, plus integration, customization and training for small business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as site relocations and massive system upgrades, extended projects like management information application programming and support, database software development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response like data restoration and virus removal.
- Application Hosting
Progent can host critical applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and performance than is possible with the type of on-site data center that is practical for most small and midsize companies. Because Progent uses the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in a setting that not only provides the highest level of dependability and expandability but that is also simple for clients to transfer to a different support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can support the multi- OS and non- standardized networks common with smaller businesses, and retains control of the software in the customer's possession so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert remote consulting services to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Lakewood, Colorado Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the problems related to over dependence on small service firms or freelance consultants.
Teaming with Progent's Experts allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For network support, smaller businesses often depend excessively on individual engineers. Although freelance support engineers carry lower overhead than more substantial IT service organizations and can afford to bill apparently smaller fees, freelancers are sometimes spread too thin to react rapidly to urgent network problems. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may require your business to wait for help during an emergency. As your small business grows, network downtime or problems with critical applications get more costly. The dollars you believed you were conserving on a freelancer can evaporate quickly due to lower output. In addition, when freelance engineers encounter new problems, the lack of a big consulting group to count on for help requires them to learn with the meter running while your company winds up with the costs for their ongoing training.
- Gain Access to Experts in Sophisticated Information Technology Issues
The majority of small service organizations or independent engineers who concentrate on small business network consulting are capable of delivering connect-the-dots fixes but don't have the background to work cost-effectively with complex IT configurations that have a variety of platforms, numerous sites, VoIP systems, remote workers, integrated financial and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are by nature complicated, integration problems demand in-depth understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and security requires industry-tested best practices.
- Create a Firm Basis for Growth
Small companies typically start with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of improvised repairs often get tossed onto of a tenuous structure. As a company grows, stability and scalability issues can hinder the productivity of the business. Such networks require thorough assessment, smart strategic analysis, and in-depth experience to migrate to a network infrastructure that will act as the solid basis to meet current business requirements and support future expansion.
- Team with Solution Providers, Not Product Vendors
Smaller businesses require direction and insight to work through an ever more complex array of technology options available for accelerating growth and enhancing productivity. They do not need an IT consultant or support organization that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This allows Progent to align technical support services with the real needs of customers. Combining network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a client.
Get in Touch with Progent
In case your Lakewood, Colorado company wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).