Lakewood, Colorado Microsoft and Cisco Premier Certified Consulting

Support Delivery Alternatives Available for Lakewood, Colorado Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive service documentation, consistent follow-up, and tight cost monitoring across an array of IT service delivery alternatives that include online troubleshooting, on-premises support, and top-tier consulting.

• Remote Support
  Progent’s Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and fix network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new clients to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.

• Onsite Support
  Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to give small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's in-person computer support.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, visit Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical technologies such as
• Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, non-stop it system consulting, virtualization solutions, plus configuration, customization and support for business programs such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term projects such as customizing a legacy MRP platform to a current Microsoft Dynamics 365 solution, relational database application programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like disaster recovery and virus removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is in addition convenient for customers to transfer to a different service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

• Hybrid Cloud Integration Services
  Progent can provide expert online consulting support to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Lakewood, Colorado Small Businesses
Progent's size, scope of technical expertise, and familiarity with corporate network support enable small and midsize businesses to sidestep the problems associated with over reliance on small support organizations or independent engineers.

Teaming with Progent's Experts allows your small business to:

• Avoid Excessive Dependence on Freelance Support Consultants
  For network services, small businesses sometimes depend excessively on freelance engineers. Though individual service providers have lower expenses than larger support organizations and can afford to charge apparently lower rates, individuals are frequently unable to respond rapidly to critical network problems. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for help during a crisis. As your small business expands, network downtime or problems with critical programs become more costly. The money you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance consultants encounter unfamiliar problems, the lack of a large engineering group to depend on for assistance requires them to train with the meter running while your company winds up with the costs for their continuing education.

• Have Access to Experts in Complex Network Solutions
  Many smaller support firms or freelance engineers focused on small company network support are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT configurations that have mixed operating systems, numerous locations, VoIP implementations, mobile clients, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's large group of specialists can benefit your business because enterprise networks are inherently complex, support problems require thorough knowledge in many technical areas, and achieving an acceptable level of robustness, availability, and security calls for industry-tested best practices.

• Build a Solid Foundation for Growth
  Small businesses often start with a network cobbled together on a tight budget. Without a strong architecture, a sequence of improvised fixes often get piled onto of a weak foundation. As a business grows, stability and scalability problems can undermine the success of the organization. These networks require proper evaluation, smart strategic analysis, and broad-based experience to migrate to an IT infrastructure that can act as the reliable basis to meet critical business needs and support downstream growth.

• Work with Solution Providers, Not Resellers
  Smaller companies require guidance and insight to work through an increasingly complex maze of technology options offered for enabling growth and improving efficiency. They do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to align consulting support services with the genuine needs of clients. Combining IT support and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of being driven by the actual needs of a client.

Get in Touch with Progent
If your Lakewood, Colorado business wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).