Quick, Affordable Online Computer Network Technical Support for Lakewood, Colorado Small Businesses
For over twenty years, Progent has specialized in providing enterprise-quality network support to customers who have small-company IT budgets. Progent has built a unique support solution that includes a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting technology, a substantial team of consultants accredited in a wide range of technical practice areas, a Call Center service model that maximizes efficiency and guarantees follow-through, a global team of remote troubleshooting professionals, on-site support availability for the majority of most zip codes in the U.S., and a company culture committed to resolving technical problems in the least time and at the least cost to clients.
For larger businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support group. This can save money and help meet schedules for big projects like application programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to plan and execute a sensible cloud strategy.
Core Products and Technologies Serviced by Progent for Businesses in Lakewood, Colorado
Progent's group of certified consultants provides help for all facets of information systems used by companies of all sizes. Areas served by Progent in and around Lakewood include:
Service Delivery Options for Lakewood, Colorado Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk operational structure common to larger IT groups. Progent's Helpdesk Service Model promotes fast response, thorough activity documentation, dependable follow-up, and tight expense control across an array of IT service delivery options that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support calls. The background of Progent's network consultants allows them to handle most IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more information concerning Progent's remote network support services.
- Onsite Support
Progent provides on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: on-premises service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop it system design, server virtualization strategies, plus integration, programming and support for business applications including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office moves and major software migrations, longer term initiatives such as business reporting software programming and support, database software development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key applications such as Exchange and SQL Server in order to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible with the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the gear of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's production servers in an environment that not only delivers the top degree of availability and expandability but that is in addition easy for customers to migrate to another support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, system maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can handle the multi- platform and non- standardized environments typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support services to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Lakewood, Colorado Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network support enable small and midsize businesses to avoid the problems associated with over dependence on thinly staffed support firms or independent engineers.
Working with Progent's Experts enables your business to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT services, smaller businesses often depend heavily on independent consultants. Though freelance support engineers have lower expenses than more substantial IT service firms and can typically bill apparently lower fees, they are occasionally unable to respond rapidly to urgent network problems. If an independent consultant is occupied with another client, sick, on travelling, or in class, the absence of replacement staff may require your business to wait for help during a crisis. The more your small business grows, system unavailability or difficulties with critical applications become more costly. The dollars you believed you were saving on a freelancer can evaporate quickly because of lost productivity. In addition, when freelance engineers encounter new technologies, the unavailability of a large engineering team to fall back on for help forces them to train in place while your company ends up with the costs for their ongoing education.
- Gain Access to Experts in Advanced IT Issues
Many small service organizations or freelance engineers who concentrate on small company network consulting are capable of delivering routine solutions but don't have the background to deal cost-effectively with complex network infrastructures that have mixed platforms, multiple locations, Voice over IP implementations, remote workforces, interconnected financial and analytical applications, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's extensive staff of specialists can benefit your business because enterprise networks are by nature complicated, support issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, availability, and security requires enterprise-tested leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of improvised fixes often get piled on top of a marginal foundation. As a business evolves, stability and expandability issues can hinder the productivity of the business. Such environments require thorough assessment, intelligent business planning, and broad-based expertise to migrate to an IT infrastructure that will act as the reliable foundation to meet current business needs and support downstream growth.
- Work with Solution Consultants, Not Product Resellers
Small businesses require direction and insight to work through an ever more complicated array of technology alternatives offered for accelerating business growth and improving efficiency. They do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align consulting support services with the genuine needs of customers. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is built around a preselected technology instead of being based on the true requirements of a customer.
Get in Touch with Progent
In case your Lakewood, Colorado business wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).