Lakewood, CO Online Help from Certified Computer Network Troubleshooting Consultants
Progent's computer tech support services can provide your Lakewood, CO company cost-effective and reliable support from enterprise-class consulting experts. By providing IT consulting help when you need it, offering specialized expertise for vital technologies, delivering value-added support such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Lakewood, Colorado company an affordable solution for maximizing the profitability of small business networks. If you run a local system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and maintain a robust and safe IT network and to benefit from quick availability of the experienced help usually restricted to businesses who can support a large in-house IT organization.
For mid-size and large businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house network service team. This can reduce expenses and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations.
Progent can in addition provide the services of certified experts to assist your company to plan and execute your cloud computing strategy.
Key Technologies Supported by Progent for Business Networks in Lakewood, Colorado
Progent's nationwide team of certified experts offers support for all facets of information technology found in organizations of any size. Practice areas supported by Progent in and around Lakewood include:
Support Delivery Options for Lakewood, Colorado Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and strict expense monitoring for an array of network service delivery options that include online repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist clients to analyze and fix network problems without the cost or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to handle most IT problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for first-time clients to address urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.
- On-site Service
Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, programming and support for business programs including accounting, ERP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects including site moves and major software migrations, extended projects like management analytics application programming and customization, database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus removal.
- Application Server Hosting
Progent can host vital business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is possible using the class of internal data center that is achievable for the majority of small businesses. Since Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is also easy for customers to migrate to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow companies with multi-vendor networks to save dramatically on the expense of hardware, system support, and IT administration while getting world-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized networks common with smaller companies, and keeps control of the licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers advanced remote consulting support to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Lakewood, Colorado Businesses
Progent's size, scope of technical expertise, and experience with corporate IT consulting enable small and midsize businesses to avoid the problems associated with over dependence on thinly staffed service firms or individual engineers.
Teaming with Progent allows your small business to:
- Prevent Excessive Dependence on Individual Consultants
For network support, smaller companies often depend heavily on independent consultants. Though freelance service providers carry lower overhead than larger IT service organizations and can typically charge nominally lower fees, individuals are frequently spread too thin to respond quickly to critical problems. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the lack of replacement staff may force your business to wait for help during a crisis. The more your company grows, system downtime or difficulties with critical applications become more costly. The money you believed you were conserving on a freelancer can disappear quickly because of lower productivity. In addition, when freelance engineers encounter new problems, the lack of a large consulting group to fall back on for help requires them to learn on the job while your company ends up with the costs for their continuing education.
- Have Access to Experts in Advanced IT Solutions
The majority of smaller support organizations or freelance consultants specializing in small company network support are capable of delivering connect-the-dots fixes but lack the experience to work efficiently with complicated network infrastructures with mixed platforms, many sites, VoIP implementations, mobile clients, integrated accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive group of specialists can be valuable to your business because enterprise environments are characteristically complicated, integration issues demand in-depth knowledge in many technical areas, and achieving an acceptable level of stability, availability, and protection calls for industry-proven processes.
- Create a Firm Basis for Growth
Small companies typically begin with an IT system cobbled together on a tight budget. Without a strong architecture, a sequence of ad hoc fixes often get thrown on top of a marginal foundation. As a business grows, reliability and scalability problems can hinder the productivity of the organization. Such networks require thorough assessment, smart strategic planning, and in-depth experience to upgrade to an IT infrastructure that will provide the reliable foundation to meet critical business needs and ease downstream expansion.
- Team with Solution Providers, Not Resellers
Smaller companies need guidance and education to work through an ever more complicated maze of technology options offered for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support organization that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise exclusively. This allows Progent to align technical services with the real interests of clients. Combining IT support and product reselling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the true requirements of a customer.
If your Lakewood, Colorado company wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).