Lakewood, CO Online Support from World-class Computer Troubleshooting Experts
Progent's computer technical support services can deliver your Lakewood, CO business low cost and consistent access to world-class computer engineers. By providing network consulting service when you require it, offering specialized knowledge for line-of-business applications, offering value-added services such as automated server monitoring, and invoicing only for support you use, Progent gives your Lakewood, Colorado company an affordable option for optimizing the profitability of small-scale business information systems. Whether you maintain an on-premises system, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to create and support a robust and secure information network and to have fast availability of the seasoned help ordinarily restricted to businesses who can set up a sizeable internal information technology organization.
For larger businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT service team. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to help your business to plan and implement your cloud strategy.
Key IT Areas Supported by Progent for Businesses in Lakewood, Colorado
Progent's group of industry certified support professionals provides help for virtually all aspects of network systems used by companies of any size. Technologies supported by Progent in and around Lakewood include:
Service Delivery Alternatives for Lakewood, Colorado Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, comprehensive service documentation, consistent follow-through, and tight cost control for a range of IT support delivery modes that include online repairs, in-person support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and fix network issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small businesses the ideal combination: in-person support technicians when you need them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more concerning how to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable access to world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability it system design, server virtualization strategies, plus configuration, customization and training for small business software including financials, operations, reporting, CRM, and office productivity software. Progent can help with one-time projects including site moves and massive software migrations, extended projects such as business information application programming and support, relational database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of reliability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems and data files are regularly archived and available for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to migrate to another service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting services to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network technologies including firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government regulations for network data protection and incident reporting.
The scope and size of Progent's consulting staff bring a unique set of advantages to companies wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the forefront of network service, executing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for fixing real-world IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no registration fee and asks no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major bills for fast repairs. An additional benefit of by-the-minute pricing is that your company will not be tempted to permit simple problems to stay unaddressed until they become major problems.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports given by every staff member to each client. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Lakewood, Colorado business wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).