Professional Online Help for Lakewood, Colorado Small Business Computers from World-class Consultants
Small businesses have traditionally been ignored by major IT service firms. Some small businesses allow themselves to grow dangerously reliant on freelance engineers or small support organizations who don't have the size or broad skill sets to react promptly or efficiently to network crises. Still other small businesses resort to mass-market support providers staffed with personnel trained to provide by-the-numbers solutions to common issues but who do not have the background and versatility to deal with the variety of configurations and absence of standards typical of small company information systems.
Progent's proven approach to delivering low-cost and successful technical service to small companies has made Progent one of the top Microsoft-certified network service organizations in the country. Progent has delivered remote help to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT service personnel. This can save money and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to design and implement your cloud computing strategy.
Core Technologies Supported by Progent for Business Networks in Lakewood, Colorado
Progent's group of certified support professionals provides assistance for virtually all aspects of information technology found in companies of any size. Practice areas served by Progent in and around Lakewood include:
Support Delivery Options for Lakewood, Colorado Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, thorough service documentation, dependable follow-through, and tight expense control across an array of network service delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup process for new clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online network support expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to give small companies the ideal combination: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses affordable access to world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network engineering, virtualization strategies, plus configuration, customization and training for business programs such as financials, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and major software migrations, longer term initiatives such as business reporting application programming and customization, relational database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server to provide small businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of internal data center that is achievable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit companies with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the mixed- OS and non- standardized environments typical of smaller companies, and keeps control of the software in the customer's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting support to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Lakewood, Colorado Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT consulting allow small businesses to avoid the pitfalls associated with excessive reliance on small support organizations or independent engineers.
Teaming with Progent enables your small business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network services, small companies sometimes rely heavily on freelance consultants. Although freelance service engineers have lower expenses than larger IT service organizations and can typically charge nominally lower fees, they are occasionally spread too thin to react rapidly to critical network problems. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for help in case of a crisis. As your company expands, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on a freelancer can evaporate quickly due to lower output. Also, when independent engineers confront new problems, the unavailability of a large engineering group to rely on for assistance forces them to learn in place while your business ends up with the costs for their continuing education.
- Have Access to Certified Professionals in Sophisticated Network Issues
The majority of smaller service organizations or independent consultants specializing in small company IT support are capable of delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complex network configurations with mixed platforms, many offices, Voice over IP implementations, mobile workforces, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your business because big-company networks are by nature complicated, integration problems demand thorough knowledge in many technical disciplines, and achieving an acceptable degree of stability, availability, and security requires industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small companies typically begin with an IT system implemented on a tight budget. Without a solid architecture, a series of ad hoc fixes often get thrown on top of a weak structure. As a company grows, stability and scalability issues can obstruct the success of the business. Such environments need proper assessment, intelligent business planning, and broad-based expertise to upgrade to a network environment that can act as the solid basis to handle current business requirements and ease future growth.
- Partner with Solution Providers, Not Product Vendors
Smaller businesses require direction and insight to work through an increasingly complicated array of IT options available for enabling business growth and enhancing productivity. They do not need a network consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting support with the genuine needs of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a small business.
Get in Touch with Progent
In case your Lakewood, Colorado business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).