Lakewood, CO Remote Support from Certified Computer Service Professionals
Progent's computer tech support services can provide your Lakewood, CO company cost-effective and consistent support from Microsoft and Cisco certified consulting engineers. By providing IT consulting service when you require it, offering advanced knowledge for critical applications, delivering unique support such as automated network monitoring, and invoicing only for services you use, Progent offers your Lakewood, Colorado company an affordable option for optimizing the profitability of small business information systems. If you have a local datacenter, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and maintain a robust and secure information network and to benefit from quick availability of the skilled help usually available only to enterprises who can set up a large in-house IT organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to help your business to design and execute your cloud strategy.
Key IT Areas Serviced by Progent for Business Networks in Lakewood, Colorado
Progent's group of industry certified support professionals offers help for all aspects of network technology found in companies of all sizes. Areas served by Progent in and around Lakewood include:
Service Delivery Options Available for Lakewood, Colorado Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough service records, dependable follow-up, and strict expense monitoring for an array of IT support delivery options that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and repair network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's remote network support services.
- On-site Support
Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support engineers to give small businesses the optimal solution: onsite service technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are intended for all companies who need prompt and reliable access to an online Help Desk with effective telephone assistance, remote troubleshooting capability, and enough technical depth for all needed escalation. Because small and midsize businesses typically have tight information technology budgets and can spare scant management bandwidth for handling IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that small business computer systems stay up and running. Read more concerning Progent's Contact Center services.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, server virtualization strategies, plus configuration, programming and support for small business programs including accounting, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and massive system upgrades, longer term projects like business information application programming and customization, database application development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater degrees of reliability, protection, and recoverability than is possible with the class of on-site data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems are consistently archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition easy for clients to transfer to another service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and network administration while getting world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with small businesses, and keeps control of the software licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting support to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Lakewood, Colorado Small Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT consulting enable small businesses to sidestep the pitfalls related to over reliance on small support firms or individual engineers.
Teaming with Progent's Experts allows your small business to:
- Avoid Over Dependence on Freelance Consultants
For IT services, smaller companies sometimes depend heavily on independent consultants. Though freelance service providers have lower overhead than more substantial IT service organizations and can typically bill apparently smaller rates, individuals are often too busy to respond rapidly to urgent problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of backup staff may force your company to go without assistance in case of a crisis. As your small business grows, system unavailability or problems with line-of-business applications get more costly. The money you believed you were conserving on a freelancer can disappear quickly due to lost output. Also, when freelance engineers confront unfamiliar problems, the lack of a big engineering team to rely on for advice requires them to train on the job while your company winds up footing the costs for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Issues
The majority of smaller support firms or freelance engineers specializing in small business network consulting are capable of delivering routine solutions but lack the experience to work cost-effectively with complex IT environments with a variety of platforms, multiple locations, Voice over IP implementations, remote workers, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's extensive team of experts can benefit your small business because big-company networks are inherently complicated, integration problems require thorough understanding of in many technical disciplines, and reaching a high degree of stability, availability, and security calls for industry-proven leading practices.
- Create a Firm Basis for Growth
Small companies typically begin with an IT system implemented on a tight budget. Without a strong architecture, a sequence of improvised repairs often get tossed on top of a marginal foundation. As a business evolves, stability and scalability issues can hinder the success of the organization. Such environments need proper evaluation, intelligent business analysis, and in-depth experience to upgrade to a network environment that will act as the solid basis to handle critical business requirements and support future expansion.
- Partner with Solution Consultants, Not Product Resellers
Small businesses need direction and insight to navigate through an increasingly complicated maze of technology options available for accelerating growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align technical services with the genuine needs of customers. Mixing network support and product selling can result in a conflict where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a customer.
If your Lakewood, Colorado company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Network Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).