Immediate, Low-cost Online Network Assistance for Lakewood, Colorado Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality IT support services to clients who have small-business IT budgets. Progent has built a powerful service solution that features a streamlined, tightly connected virtual office infrastructure, custom online repair tools, a large team of consultants certified in a wide range of technical disciplines, a Help Desk service structure that maximizes efficiency and guarantees follow-up, a worldwide group of on-line troubleshooting experts, in-person support options for the majority of most zip codes in the U.S., and a company ethos committed to solving network issues in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing support to add to the skills of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for big projects like software development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your company to design and implement a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Businesses in Lakewood, Colorado
Progent offers the support of qualified consultants for all aspects of network technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Lakewood, Colorado Companies
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Service Model ensures fast support, comprehensive service records, reliable follow-through, and tight expense control across a range of IT service delivery options that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to analyze and repair network issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to address urgent situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information concerning Progent's online network support services.
- On-site Support
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small businesses the best of both worlds: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Contact Center Services are intended for small and midsize companies who require prompt and reliable support from a professional Contact Center with effective phone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little executive attention for handling network support, Progent's Helpdesk Services can be the most efficient option to make sure that small business information systems are always up and running. Read more about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, high availability it system consulting, virtualization solutions, plus configuration, customization and support for business programs such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as site relocations and major system migrations, extended projects like management analytics application programming and support, database software development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible using the type of internal data center that is practical for most small and midsize companies. Because Progent utilizes the same data centers that host the gear of some of the planet's biggest IT organizations, Progent can save you the cost of building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and performance is continually tracked, and systems are regularly backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is also convenient for customers to migrate to another service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can support the mixed- OS and non- standardized environments typical of small businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory requirements for IT data protection and reporting.
The breadth and size of Progent's engineering team bring a unique array of benefits to clients trying to maximize the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for repairing actual IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major bills for quick solutions. Another advantage of by-the-minute invoicing is that customers will be less tempted to allow less critical problems to stay unaddressed until they become major ones.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each consultant to each client. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Small businesses who work with freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Lakewood, Colorado business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).