Professional Online Service for Lakewood, Colorado Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major network support firms. Many small businesses permit themselves to become dangerously reliant on individual consultants or small support firms who don't have the size or extensive skill sets to react quickly or efficiently to network crises. Still other small companies resort to giant service providers staffed with technicians able to provide standardized fixes for ordinary problems but who do not have the background and versatility to handle the diversity of environments and lack of standardization typical of small business IT systems.
Progent's proven approach to providing affordable and successful network service to small companies has made Progent one of the most respected Microsoft-certified network service firms in the United States. Progent has delivered online help to businesses in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for big projects like software development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your company to plan and implement your cloud strategy.
Core Areas of Expertise Supported by Progent's Consultants for Companies in Lakewood, Colorado
Progent's national group of industry certified consultants offers help for all aspects of information systems found in companies of all sizes. Areas supported by Progent in Lakewood include:
Support Delivery Alternatives Available for Lakewood, Colorado Companies
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive activity records, dependable follow-up, and strict expense monitoring across a range of network support delivery alternatives that include remote troubleshooting, on-premises help, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and repair network problems without the expense or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to handle most network issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's online computer support services.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service experts to deliver small companies the ideal combination: onsite service technicians when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning how to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, see Help Desk Services.
- IT Consulting Services
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, non-stop network design, virtualization solutions, plus integration, programming and support for business software such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office moves and massive software upgrades, extended initiatives like management analytics software programming and customization, database software development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or urgent response like data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest degree of availability and expandability but that is also easy for customers to transfer to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the multi- OS and non- standardized environments typical of small companies, and keeps control of the software in the customer's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting services to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Lakewood, Colorado Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network consulting allow small and midsize companies to sidestep the problems related to excessive dependence on thinly staffed service organizations or freelance consultants.
Working with Progent enables your business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For IT support, small businesses often rely excessively on individual engineers. Although individual support providers have lower expenses than more substantial IT service firms and can afford to bill apparently lower fees, freelancers are often too overworked to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for help in case of an emergency. The more your company grows, network downtime or problems with critical applications become more costly. The money you thought you were saving on a freelancer can disappear fast due to lost output. In addition, when freelance consultants confront new technologies, the lack of a large engineering team to rely on for advice forces them to train in place while your organization winds up footing the bill for their ongoing education.
- Gain Access to Expertise in Complex Information Technology Issues
The majority of smaller support organizations or independent consultants who concentrate on small business network support may excel at providing connect-the-dots solutions but don't have the experience to work efficiently with complex network infrastructures with a variety of platforms, many locations, Voice over IP implementations, mobile workers, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your small business because big-company networks are by nature complicated, support problems demand in-depth knowledge in many technical areas, and reaching an acceptable level of robustness, availability, and protection calls for industry-tested processes.
- Build a Solid Basis for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Without a solid architecture, a series of band-aid repairs often get thrown on top of a tenuous structure. As a business grows, reliability and expandability issues can hinder the success of the organization. Such networks need thorough evaluation, smart strategic planning, and in-depth experience to upgrade to a network environment that can provide the solid foundation to handle critical business needs and support downstream growth.
- Team with Solution Finders, Not Resellers
Smaller businesses need direction and education to work through an increasingly complicated maze of technology alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to align technical services with the genuine interests of customers. Mixing IT support and product selling can result in a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual requirements of a small business.
If your Lakewood, Colorado business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).