Quick, Low-cost Remote Computer Assistance for Lancaster, California Small Companies
For over twenty years, Progent has focused on delivering world-class computer support services to customers who have small-company IT budgets. Progent has developed a powerful service solution that features a cost-effective, seamless virtual office network, custom remote repair tools, a substantial pool of engineers accredited in a wide range of IT disciplines, a Help Desk service structure that promotes efficiency and ensures follow-up, a worldwide group of remote support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical problems in the least time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your in-house network service staff. This can cut costs and help meet schedules for big projects like application development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to assist your company to design and execute a sensible cloud computing strategy.
Primary Technical Areas Supported by Progent for Business Networks in Lancaster, California
Progent offers the services of qualified experts for all facets of information technology found in small organizations. Products and technologies supported by Progent include:
Service Delivery Alternatives for Lancaster, California Companies
Progent has a variety of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Contact Center Service Model promotes fast support, comprehensive activity records, consistent follow-through, and strict expense monitoring for an array of network support delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair network issues without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional information concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to deliver small companies the optimal solution: in-person service technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for in-person service calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network design, virtual server solutions, plus configuration, programming and support for small business software such as accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and massive software upgrades, longer term initiatives like management reporting application programming and support, relational database application programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of availability, security, and performance than is possible with the type of on-site data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and efficiency is continually monitored, and systems are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to another service firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, system support, and network management while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can support the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can help with advanced security projects such as SIEM solutions to help enterprises meet business standards and government mandates for network information security and incident reporting.
The scope and size of Progent's consulting team bring a unique array of benefits to customers trying to maximize the business value of their information network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the front lines of network support, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not only expert technical help, but also a support engineer with field-tested approaches for solving actual IT problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major invoices for quick fixes. An additional advantage of by-the-minute billing is that you will be less inclined to permit incipient problems to fester until they become major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation given by every consultant to each client. The discipline of detailing and archiving service activity allows more effective service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Lancaster, California company wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).