Lancaster, CA Remote Help from World-class Network Troubleshooting Professionals
Progent's network support services can provide your Lancaster, CA business affordable and reliable support from enterprise-class consulting experts. By providing network support service when you require it, providing advanced knowledge for line-of-business applications, delivering unique support such as 24x7 server monitoring, and charging only for services you use, Progent gives your Lancaster, California company an economical alternative for maximizing the profitability of small business information systems. If you maintain a local datacenter, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations to build and maintain a robust and safe information network and to benefit from fast availability of the experienced help typically available only to corporations who can maintain a large internal information technology staff.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software design and development, business continuity planning, security audits, office consolidations, or software migrations.
Progent can also offer the services of certified consultants to assist your company to design and execute a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Office Networks in Lancaster, California
Progent offers the services of accredited experts for all aspects of business network technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:
Service Delivery Alternatives for Lancaster, California Companies
Progent has a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Service Model promotes fast response, comprehensive service records, dependable follow-up, and tight expense monitoring for a range of network support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration process for new customers to address urgent network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's online computer support expertise.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small businesses the optimal solution: hands-on service professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about why to register for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Help Desk Services are intended for all businesses who need prompt and dependable support from a professional Contact Center with effective phone support, online troubleshooting tools, and sufficient technical strength for full escalation. Because small and midsize companies typically are constrained by tight information technology budgets and can spare scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most efficient option to make sure that business computer networks stay productive. Read more concerning Progent's Helpdesk services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, programming and support for business applications such as financials, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site moves and massive software upgrades, longer term initiatives such as management reporting application development and support, database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange and Microsoft SQL Server in order to provide small companies with higher levels of reliability, protection, and performance than is feasible with the class of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of availability and scalability but that is in addition convenient for customers to migrate to a different support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the mixed- platform and loosely standardized environments common with small companies, and retains control of the licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote consulting support to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT data protection and reporting.
The scope and depth of Progent's consulting staff bring a unique array of benefits to organizations wishing to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the forefront of network service, performing a wide variety of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for solving real-world network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big bills for fast solutions. An additional advantage of by-the-minute invoicing is that clients won't be inclined to permit minor problems to fester until they grow into major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every staff member to each client. The discipline of detailing and organizing service activity results in more efficient service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Read more concerning Progent's knowledge transfer services.
If your Lancaster, California company wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).