Lancaster, CA Online Help from Certified Computer Network Troubleshooting Consultants
Progent's network support services can deliver your Lancaster, CA company low cost and consistent access to enterprise-class network experts. By providing IT consulting service when you require it, offering advanced knowledge for key applications, offering value-added services such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Lancaster, California business an affordable solution for optimizing the productivity and profitability of small-scale business information systems. If you have an on-premises datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and support a robust and safe IT network and to benefit from quick access to the skilled help ordinarily restricted to businesses who are able to support a sizeable in-house information technology organization.

For larger companies, Progent offers co-sourcing services to add to the skills of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to design and execute your cloud strategy.

Key Technologies Supported by Progent for Lancaster, California Office Networks
As a Microsoft-certified Partner consulting firm with a world-class group of Cisco qualified CCIE network consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and low-cost remote consulting to Lancaster, CA companies for a wide array of information technologies including:

Service Delivery Options for Lancaster, California Companies
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive service documentation, reliable follow-through, and tight cost control for a range of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's network consultants makes it possible to handle most network problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for first-time clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to give small companies the ideal combination: hands-on support professionals when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with effective telephone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Since smaller businesses usually are constrained by tight information technology funds and can provide little management bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that business information networks are always up and running. Read more about Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class consultants who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and support for small business software such as financials, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects including site moves and massive system upgrades, longer term projects such as business reporting application programming and support, relational database application programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater levels of dependability, security, and recoverability than is possible with the class of internal data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can save you the cost of building and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems are regularly archived and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can handle the mixed- OS and non- standardized networks common with smaller companies, and retains control of the software in the customer's possession so that moving to a new virtual host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting support to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on system security and can assist with complex security projects such as SIEM solutions to help enterprises comply with business standards and government regulations for IT data protection and reporting.

The scope and depth of Progent's engineering team offer a unique array of benefits to organizations trying to maximize the productivity of their information network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the forefront of network service, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not just world-class technical help, but also a consultant with field-tested approaches for repairing real-world IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many support firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with big invoices for fast fixes. Another advantage of by-the-minute pricing is that you will not be inclined to allow simple problems to stay unaddressed until they grow into major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports given by every staff member to each client. The discipline of detailing and archiving support activity allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who employ in-house support personnel gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Lancaster, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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