Lancaster, CA Remote Help from World-class Network Service Experts
Progent's network troubleshooting services can provide your Lancaster, CA business cost-effective and reliable support from enterprise-class IT engineers. By providing network consulting service when you require it, providing specialized knowledge for key technologies, offering unique services such as 24x7 network monitoring, and billing only for support you use, Progent offers your Lancaster, California company an affordable solution for optimizing the profitability of small office information systems. Whether you maintain a local system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to create and maintain a robust and secure IT system and to have fast access to the skilled support typically restricted to businesses who can maintain a sizeable in-house IT group.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application development, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can also offer the services of accredited experts to help your business to design and execute your cloud computing strategy.
Main IT Areas Serviced by Progent for Lancaster, California Office Networks
As a Microsoft-certified Partner IT service company that maintains a world-class team of Cisco certified CCIE networking consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and affordable remote consulting to Lancaster, CA companies for a broad range of information technologies such as:
Service Delivery Options for Lancaster, California Companies
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing IT support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Service Model promotes fast support, comprehensive service records, dependable follow-up, and tight expense monitoring across a range of network support delivery options that include remote repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's online computer support services.
- Onsite Support
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to deliver small businesses the ideal combination: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site service calls is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how and why to register for Progent's in-person network support services.
- Phone Support
Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller businesses usually are constrained by tight IT budgets and can provide little executive attention for dealing with network support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business information networks are always up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network consulting, server virtualization strategies, plus configuration, programming and support for business programs including financials, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term initiatives such as business analytics application development and support, relational database software programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small organizations. Because Progent uses the same facilities that host the gear of many of the world's largest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay current, security and performance is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's servers in a setting that not only provides the highest level of availability and scalability but that is in addition easy for customers to transfer to a different support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and network administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and keeps control of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-certified cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for IT information protection and incident reporting.
The scope and size of Progent's consulting staff offer a powerful set of benefits to companies trying to maximize the productivity of their information network within an affordable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the forefront of IT service, performing a wide range of technical tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for solving actual network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids big bills for quick fixes. Another benefit of by-the-minute invoicing is that your company will not be inclined to allow simple issues to fester until they grow into major problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by each staff member to each customer. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house IT personnel gain when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
In case your Lancaster, California business needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Network Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).