Low-cost Computer Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Lancaster, CA
By offering world-class support when you require it, providing specialized knowledge for key business applications, providing innovative services such as virtual data center hosting, billing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the business value of your It network and cut support expenses. Progent understands that information system security, reliability, and performance are just as important to small businesses as to large corporations but that small organizations lack the economy of scale to spend aggressively in computer technology and internal service staffs. Progent's fundamental value proposition is that no network consulting firm can equal Progent's ability to deliver the network support expertise your business needs when you require it and at a cost you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service team. This can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to certified experts to assist your business to design and execute your cloud computing strategy.
Key Practice Areas Supported by Progent for Business Networks in Lancaster, California
Progent's national team of certified support professionals offers support for virtually all aspects of network technology used by organizations of any size. Practice areas served by Progent in and around Lancaster include:
Support Delivery Alternatives for Lancaster, California Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service records, dependable follow-through, and tight expense monitoring for an array of network support delivery modes that include remote repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair network issues without the expense or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to handle most IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more information about Progent's remote computer support expertise.
- On-site Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: hands-on service professionals when you need them as well as the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more about how to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Help Desk Services are designed for small and midsize businesses and local governments who require prompt and reliable access to a professional Helpdesk with effective phone support, online repair tools, and enough technical depth for full problem escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little executive attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient way to make sure that small business information networks are always productive. Learn more concerning Progent's Contact Center outsourcing services.
- Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security consulting, high availability network consulting, virtual server solutions, plus configuration, programming and support for small business software including accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major system upgrades, longer term initiatives like business reporting software programming and support, database software development and DBA support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and SQL Server to provide small companies with higher degrees of availability, protection, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, security and performance is continually monitored, and systems and data files are regularly archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also simple for clients to migrate to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit companies with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Lancaster, California Small Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT support allow small and midsize companies to sidestep the pitfalls associated with over reliance on thinly staffed support firms or independent engineers.
Teaming with Progent enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For network services, smaller companies often depend heavily on individual engineers. Although freelance service providers carry lower expenses than more substantial IT service organizations and can afford to bill nominally smaller rates, freelancers are occasionally unable to react rapidly to critical problems. If a freelance engineer is busy with different client, sick, on travelling, or in training, the absence of backup personnel may force your company to wait for help during a crisis. As your company grows, network downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lost productivity. Also, when freelance engineers confront new problems, the lack of a large consulting team to depend on for help requires them to learn with the meter running while your organization ends up with the costs for their ongoing education.
- Gain Access to Expertise in Complex Network Solutions
Many smaller service firms or independent consultants who concentrate on small company IT support are capable of providing connect-the-dots solutions but lack the experience to work cost-effectively with complex network infrastructures that have a variety of operating systems, multiple offices, VoIP systems, remote workforces, integrated accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your company because enterprise environments are by nature complex, integration problems demand thorough knowledge in many technical disciplines, and reaching a high degree of stability, reliability, and protection requires enterprise-proven best practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a sequence of band-aid repairs often get thrown onto of a weak foundation. As a business evolves, reliability and expandability issues can undermine the productivity of the business. These environments require proper assessment, smart strategic planning, and broad-based expertise to migrate to a network infrastructure that can act as the reliable foundation to handle current business needs and support downstream expansion.
- Partner with Solution Consultants, Not Product Resellers
Smaller businesses require direction and insight to navigate through an increasingly complicated maze of technology options available for enabling business growth and improving productivity. Businesses do not need an IT engineer or support firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to match technical services with the real interests of customers. Combining network support and product reselling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual needs of a small business.
Get in Touch with Progent
In case your Lancaster, California business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).