Expert Remote Technical Support for Lansing, Michigan Small Business Computers from World-class Consultants
Small companies have traditionally been underserved by large IT service firms. Many small companies permit themselves to grow overly dependent on freelance consultants or small support organizations who lack the size or comprehensive skill sets to react promptly or efficiently to network emergencies. Still other small companies resort to giant service firms that employ personnel able to provide standardized solutions to common problems but who do not have the background and technical scope to deal with the diversity of configurations and absence of standards typical of small company information systems.
Progent's time-tested methodology for delivering affordable and successful technical service to small companies has made Progent one of the premier Microsoft-certified network consulting organizations in the country. Progent has delivered online help to businesses in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network service staff. This can cut costs and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited consultants to help your company to plan and execute your cloud computing strategy.
Primary IT Areas Serviced by Progent for Businesses in Lansing, Michigan
Progent's group of certified support professionals provides assistance for all facets of network systems found in companies of all sizes. Practice areas supported by Progent in Lansing include:
Support Delivery Alternatives for Lansing, Michigan Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote network support expertise.
- Onsite Support
Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class IT professionals who can provide help with critical products and technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability network consulting, virtual server strategies, plus integration, programming and training for business applications such as accounting, operations, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and massive software migrations, longer term projects like management reporting application development and customization, database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical business applications such as Exchange and MS SQL in order to provide small companies with higher degrees of reliability, protection, and recoverability than is possible using the class of internal data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the gear of many of the world's biggest IT companies, Progent can save you the investment in building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually monitored, and systems are consistently archived and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small company's servers in a setting that not only delivers the highest level of availability and scalability but that is also easy for clients to migrate to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- OS and non- standardized networks typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced online support to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government mandates for network data protection and reporting.
The scope and size of Progent's consulting staff bring a unique set of benefits to customers wishing to maximize the productivity of their information system within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for fixing real-world network problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major bills for fast fixes. Another benefit of granular billing is that your company will not be tempted to permit simple issues to stay unaddressed until they grow into major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by every staff member to every client. The practice of detailing and archiving service activity results in more efficient support and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who employ in-house IT personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Lansing, Michigan business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).