Professional Online Technical Support for Lansing, Michigan Small Business Computers from Certified Engineers
Small companies have typically been overlooked by major IT support firms. Some small companies allow themselves to grow dangerously reliant on individual engineers or small consulting organizations who lack the size or broad knowledge to react quickly or effectively to technical emergencies. Still other small businesses resort to giant support providers staffed with technicians taught to offer standardized solutions to common problems but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company information networks.
Progent's proven methodology for providing affordable and successful network service to small companies has made Progent among the top Microsoft-certified network consulting firms in the country. Progent has delivered online support to small businesses in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal network support team. This can reduce expenses and minimize technical risks for major projects such as application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your company to plan and implement your cloud computing strategy.
Main Technical Areas Serviced by Progent for Business Networks in Lansing, Michigan
Progent's nationwide team of industry certified experts provides help for all facets of network technology found in businesses of all sizes. Areas served by Progent in and around Lansing include:
Service Delivery Alternatives for Lansing, Michigan Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Model promotes fast support, comprehensive service documentation, dependable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote repairs, in-person support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to handle the majority of network issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: onsite support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtual server solutions, plus integration, programming and training for business applications including financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office moves and major software upgrades, extended initiatives like management analytics application programming and support, relational database application development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host key applications such as Exchange and MS SQL in order to provide small and midsize companies with greater levels of dependability, protection, and performance than is possible using the class of internal data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that patches and service packs stay current, security and efficiency is constantly monitored, and systems are consistently archived and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition simple for clients to transfer to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit companies with mixed networks to save dramatically on the expense of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the multi- platform and non- standardized environments common with smaller companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online support services to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Lansing, Michigan Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise IT consulting enable small and midsize businesses to sidestep the problems associated with excessive reliance on thinly staffed service firms or independent consultants.
Working with Progent's Experts enables your company to:
- Avoid Over Reliance on Individual Consultants
For network support, smaller businesses sometimes depend heavily on independent consultants. Though freelance service engineers carry lower expenses than more substantial IT service organizations and can typically charge apparently smaller fees, individuals are often too overworked to react rapidly to critical network problems. If a freelance engineer is occupied with another customer, sick, on vacation, or in training, the lack of replacement staff may force your company to go without help in case of an emergency. As your small business grows, network downtime or problems with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lower productivity. Also, when freelance engineers encounter unfamiliar technologies, the lack of a big engineering group to depend on for help requires them to train with the meter running while your organization ends up footing the costs for their continuing training.
- Have Access to Expertise in Advanced IT Solutions
Many smaller support firms or independent consultants focused on small company network consulting are capable of providing connect-the-dots fixes but don't have the background to work efficiently with complicated network infrastructures with mixed operating systems, many sites, Voice over IP systems, mobile workforces, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your company because big-company environments are inherently complicated, integration issues demand thorough understanding of in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and security calls for industry-proven processes.
- Build a Solid Basis for Growth
Small companies typically begin with a network implemented on a shoestring budget. Without a proper basis, a series of ad hoc fixes commonly get piled on top of a weak structure. As a business grows, reliability and expandability issues can obstruct the productivity of the organization. Such networks require proper evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business requirements and support future growth.
- Work with Solution Finders, Not Product Vendors
Smaller companies need guidance and education to work through an increasingly complicated maze of technology alternatives available for enabling growth and improving productivity. They do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services only. This permits Progent to match technical services with the real needs of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the true needs of a customer.
How to Contact Progent
If your Lansing, Michigan company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).