Lansing, MI Remote Help from Certified Network Service Consultants
Progent's computer network troubleshooting services can provide your Lansing, MI company budget-friendly and reliable access to world-class technical engineers. By providing IT support help when you need it, providing specialized expertise for line-of-business applications, offering value-added services such as automated network monitoring, and charging only for services you use, Progent gives your Lansing, Michigan business an economical option for optimizing the profitability of small office information systems. If you maintain a local system, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to create and support a reliable and secure information system and to benefit from quick access to the skilled help usually restricted to corporations who are able to set up a large in-house information technology staff.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT support group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.
Progent can in addition provide access to certified consultants to assist your business to plan and implement your cloud strategy.
Primary IT Areas Supported by Progent for Office Networks in Lansing, Michigan
Progent's nationwide team of certified engineers offers assistance for virtually all aspects of information systems deployed by businesses of all sizes. Practice areas served by Progent in and around Lansing include:
Support Delivery Options for Lansing, Michigan Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Service Model ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict expense monitoring across a range of IT service delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Help Desk Services.
- Consulting Expertise
Progent provides small companies budget-friendly availability of world-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, virtualization solutions, plus configuration, customization and support for business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and massive software migrations, extended projects like management reporting software programming and customization, database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus removal.
- Application Hosting
Progent offers hosting for key applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of dependability, security, and performance than is possible with the type of internal data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can save you the investment in creating and managing the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is constantly tracked, and systems are consistently archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of availability and scalability but that is also easy for clients to migrate to another support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can handle the multi- platform and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Lansing, Michigan Businesses
Progent's size, breadth of technical skill, and experience with corporate network support allow small and midsize businesses to avoid the problems related to over dependence on small support organizations or freelance consultants.
Working with Progent allows your company to:
- Prevent Over Dependence on Freelance Support Consultants
For IT support, smaller companies sometimes rely heavily on independent consultants. Although individual support providers have lower overhead than larger IT service organizations and can afford to charge apparently smaller fees, freelancers are often spread too thin to respond quickly to urgent problems. If an independent consultant is occupied with another client, ill, on travelling, or in class, the absence of backup staff may require your company to wait for help during an emergency. As your small business grows, network unavailability or difficulties with line-of-business applications become more costly. The money you believed you were saving on an independent consultant can evaporate quickly because of lower output. In addition, when freelance consultants encounter new problems, the unavailability of a big engineering group to fall back on for assistance requires them to learn with the meter running while your organization winds up footing the costs for their ongoing training.
- Have Access to Expertise in Advanced Information Technology Issues
Many smaller support organizations or freelance engineers focused on small company IT consulting may excel at providing routine solutions but lack the experience to deal efficiently with complex IT configurations that have a variety of operating systems, many sites, Voice over IP implementations, mobile workforces, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large team of specialists can benefit your small business because big-company environments are by nature complex, integration problems demand thorough understanding of in many technical disciplines, and reaching an acceptable level of stability, reliability, and protection calls for industry-tested leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies often start with a network implemented on a tight budget. Without a strong architecture, a sequence of ad hoc repairs commonly get tossed onto of a weak structure. As a company grows, stability and scalability problems can obstruct the success of the business. Such environments need thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT infrastructure that can act as the solid basis to meet current business needs and ease downstream expansion.
- Work with Solution Finders, Not Product Resellers
Small businesses need guidance and education to work through an increasingly complicated maze of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services exclusively. This permits Progent to align consulting support services with the genuine needs of clients. Combining network support and product selling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being based on the true requirements of a client.
If your Lansing, Michigan business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).