Low-cost Network Support from Microsoft and Cisco certified Professionals for Companies in Lansing, MI
By offering professional know-how when you require it, providing specialized knowledge for key applications, providing high-value services like virtual server hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to maximize the business value of your It network and minimize support expenses. Progent appreciates that network security, reliability, and efficiency are as critical to small businesses as to large enterprises but that smaller companies lack the leverage to invest heavily in information technology and internal service groups. Progent's basic competitive advantage is that no IT support organization can equal Progent's ability to deliver the network support expertise your company requires when you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing services to supplement the technical skills of your internal IT support personnel. This can save money and minimize technical risks for major IT initiatives like software programming, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Lansing, Michigan Businesses
As a Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE networking consultants and Apple Computer accredited consultants, Progent offers emergency assistance and low-cost remote consulting to Lansing, MI companies for a wide range of information technologies including:

Support Delivery Alternatives Available for Lansing, Michigan Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's model for providing computer support services is built on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, thorough activity documentation, consistent follow-through, and tight expense monitoring for a range of network support delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to deliver small businesses the ideal combination: on-premises service professionals when you require them as well as the on-line help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more concerning why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues. To learn more, see Help Desk Services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security engineering, high availability it system design, virtual server strategies, plus configuration, customization and support for business applications including accounting, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site moves and major software migrations, longer term initiatives such as management reporting application programming and customization, relational database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and SQL Server to provide small and midsize businesses with greater levels of availability, security, and recoverability than is feasible using the class of internal data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are regularly archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of availability and scalability but that is in addition easy for clients to migrate to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the mixed- OS and non- standardized networks common with smaller companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry standards and government mandates for IT data security and reporting.

The scope and depth of Progent's engineering team offer a powerful set of advantages to customers trying to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a wide range of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested approaches for fixing real-world network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids big invoices for quick fixes. An additional benefit of granular invoicing is that your company won't be tempted to allow simple problems to stay unaddressed until they grow into major problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation given by each consultant to each customer. The practice of documenting and organizing service records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Lansing, Michigan company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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