Low-cost Computer Troubleshooting from Microsoft and Cisco certified Experts for Businesses in Lansing, MI
By delivering professional know-how when you need it, making available specialized knowledge for key applications, providing innovative services like virtual data center hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your It network and reduce service expenses. Progent understands that network protection, reliability, and performance are as important to small businesses as to major enterprises but that small companies lack the leverage to spend heavily in computer technology and internal service groups. Progent's basic competitive advantage is that no network support firm can match Progent's ability to provide the network support expertise your company requires when you require it and at prices you can afford.
For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your in-house network service group. This can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery planning, network security audits, office consolidations, or technology migrations.
Progent can in addition provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.
Main Technologies Serviced by Progent for Business Networks in Lansing, Michigan
Progent offers the support of accredited experts for all facets of information technology deployed in small organizations. Products and technologies supported by Progent include:
Support Delivery Options Available for Lansing, Michigan Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Service Model promotes rapid support, comprehensive activity records, consistent follow-through, and tight cost control across a range of IT support delivery modes that include remote troubleshooting, on-premises help, and high-end consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix network issues without the expense or time loss of in-person support visits. The background of Progent's IT consultants allows them to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's online network troubleshooting services.
- Onsite Support
Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's online service engineers to deliver small businesses the optimal solution: onsite support professionals when you require them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how and why to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent provides small businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security consulting, high availability network engineering, virtual server strategies, plus integration, programming and support for business software such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including office moves and massive system upgrades, extended projects like business reporting application programming and support, database application development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response such as data restoration and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of dependability and extensibility but that is in addition convenient for customers to migrate to a different support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the mixed- OS and loosely standardized environments common with smaller companies, and keeps ownership of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on network protection and can help with complex security programs such as SIEM solutions to help enterprises comply with industry standards and statutory regulations for network data protection and reporting.
The scope and depth of Progent's consulting staff bring a unique array of advantages to companies trying to maximize the business value of their IT system within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network support, performing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for resolving real-world IT problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size bills for fast fixes. Another advantage of by-the-minute invoicing is that your company are less inclined to permit less critical problems to fester until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by each staff member to each customer. The practice of detailing and archiving service records allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
Read more details about Progent's knowledge transfer services.
If your Lansing, Michigan company wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).