Affordable Network Troubleshooting from Microsoft Qualified Experts for Businesses in Lansing, MI
By offering professional know-how whenever you need it, making available specialized knowledge for key applications, providing high-value services such as virtual data center hosting, invoicing only for help you receive, and requiring no setup fees or retainers for standard services, Progent helps your company to increase the competitive value of your It network and minimize service costs. Progent understands that information system security, reliability, and performance are just as critical to small businesses as to major enterprises but that smaller companies don't have the leverage to invest heavily in information technology and internal service staffs. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's capability to deliver the network support expertise your company requires when you need it and at prices you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the skills of your internal IT service team. This can save money and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your business to design and execute your cloud strategy.

Primary Technologies Supported by Progent for Lansing, Michigan Businesses
A Microsoft-certified Partner IT service firm with a world-class group of Cisco CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent offers urgent assistance and low-cost online consulting to Lansing, MI small businesses for a wide array of computer technologies such as:

Support Delivery Options Available for Lansing, Michigan Businesses
Progent offers a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, thorough service documentation, consistent follow-through, and strict cost monitoring across an array of IT support delivery options that include remote repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support experts to deliver small businesses the optimal solution: hands-on service professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to register for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all companies who need prompt and reliable support from a professional Contact Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since smaller businesses usually have tight information technology budgets and can spare little management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business computer networks are always up and running. Learn more about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant network design, virtualization solutions, plus integration, customization and training for business programs such as accounting, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, extended projects such as management reporting software development and customization, relational database software development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host key applications like Exchange and MS SQL to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible with the type of internal data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for customers to transfer to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow companies with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Lansing, Michigan Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise network consulting enable small businesses to avoid the problems associated with excessive reliance on thinly staffed service firms or freelance consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For network services, small businesses sometimes depend excessively on freelance engineers. Although freelance service providers carry lower overhead than more substantial IT service organizations and can typically bill nominally lower rates, freelancers are often spread too thin to respond quickly to critical situations. If a freelance engineer is busy with another client, sick, on travelling, or in training, the lack of backup personnel may require your company to go without help in case of a crisis. As your company grows, network unavailability or difficulties with critical programs get more costly. The money you thought you were saving on a freelancer can evaporate quickly due to lost productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting group to rely on for assistance forces them to learn on the job while your organization ends up with the costs for their ongoing education.

  • Gain Access to Experts in Advanced Information Technology Issues
    The majority of small service firms or independent engineers who concentrate on small business network support are capable of delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complex IT environments that have mixed platforms, multiple sites, VoIP systems, mobile clients, interconnected accounting and operational software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's extensive team of experts can be valuable to your company because enterprise networks are by nature complex, support problems require in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and protection calls for industry-proven best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Without a strong basis, a sequence of band-aid repairs often get tossed onto of a marginal foundation. As a company evolves, stability and scalability issues can hinder the productivity of the organization. These networks need proper assessment, smart business analysis, and in-depth expertise to upgrade to a network environment that can act as the solid foundation to handle critical business needs and support future expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and education to work through an ever more complex maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need an IT engineer or service organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides services exclusively. This allows Progent to align consulting support services with the real interests of clients. Combining network support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.

Get in Touch with Progent
If your Lansing, Michigan company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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