Quick, Affordable Remote Computer Technical Support for Lansing, Michigan Small Companies
For more than two decades, Progent has focused on providing world-quality IT support to clients with small-business budgets. Progent has built a powerful support system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of engineers certified in a wide array of technical practice areas, a Call Center operational model that promotes efficiency and ensures follow-up, a global group of on-line support experts, in-person service options for the majority of most zip codes in the United States, and a corporate ethos committed to solving network issues in the least time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the skills of your internal network service group. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to assist your company to plan and implement your cloud computing strategy.
Core Areas of Expertise Supported by Progent for Business Networks in Lansing, Michigan
Progent's nationwide group of industry certified consultants provides support for virtually all aspects of information technology found in companies of all sizes. Areas served by Progent in and around Lansing include:
Support Delivery Options Available for Lansing, Michigan Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service documentation, reliable follow-up, and strict expense monitoring for an array of IT service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix network problems without the cost or time loss of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's online network support services.
- On-site Support
Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small companies the ideal combination: in-person service technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more about how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, high availability network consulting, virtualization strategies, plus configuration, programming and training for small business programs including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including office relocations and major system migrations, longer term initiatives like business information application development and support, relational database software development and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is possible using the class of on-site data center that is achievable for most small companies. Since Progent uses the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the expense of building and managing the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and efficiency is continually monitored, and systems are regularly backed up and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for clients to migrate to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the expense of hardware, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of network products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies meet industry guidelines and statutory requirements for IT data protection and reporting.
The scope and size of Progent's consulting staff offer a unique array of benefits to organizations wishing to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, in the trenches of network support, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with proven approaches for repairing real-world network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for fast repairs. An additional advantage of by-the-minute invoicing is that clients won't be tempted to permit incipient problems to fester until they become big problems.
Read more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports given by each staff member to every client. The practice of detailing and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Lansing, Michigan company wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).