Quick, Affordable Remote Computer Technical Support for Lansing, Michigan Small Companies
For more than two decades, Progent has focused on providing world-quality IT support to clients with small-business budgets. Progent has built a powerful support system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of engineers certified in a wide array of technical practice areas, a Call Center operational model that promotes efficiency and ensures follow-up, a global group of on-line support experts, in-person service options for the majority of most zip codes in the United States, and a corporate ethos committed to solving network issues in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the skills of your internal network service group. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to plan and implement your cloud computing strategy.

Core Areas of Expertise Supported by Progent for Business Networks in Lansing, Michigan
Progent's nationwide group of industry certified consultants provides support for virtually all aspects of information technology found in companies of all sizes. Areas served by Progent in and around Lansing include:

Support Delivery Options Available for Lansing, Michigan Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service documentation, reliable follow-up, and strict expense monitoring for an array of IT service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix network problems without the cost or time loss of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's online network support services.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small companies the ideal combination: in-person service technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more about how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, high availability network consulting, virtualization strategies, plus configuration, programming and training for small business programs including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including office relocations and major system migrations, longer term initiatives like business information application development and support, relational database software development and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is possible using the class of on-site data center that is achievable for most small companies. Since Progent uses the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the expense of building and managing the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and efficiency is continually monitored, and systems are regularly backed up and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for clients to migrate to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the expense of hardware, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of network products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies meet industry guidelines and statutory requirements for IT data protection and reporting.

The scope and size of Progent's consulting staff offer a unique array of benefits to organizations wishing to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, in the trenches of network support, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with proven approaches for repairing real-world network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for fast repairs. An additional advantage of by-the-minute invoicing is that clients won't be tempted to permit incipient problems to fester until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports given by each staff member to every client. The practice of detailing and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Lansing, Michigan company wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over 25 years of experience helping manufacturing and service companies to manage supply chains and streamline key processes to bring products to market fast and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with over 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises consulting that spans from occasional advice to comprehensive solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Office 365 integration, disaster recovery planning, and database administration.

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Progent can provide expert online consulting services to help businesses connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.

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If your company is producing UNIX or Linux applications on a network that has MS Windows-based processors, PCs, and office applications, Progent can provide full-service network support outsourcing that frees you to focus on your field of high-value expertise without the constant hassle of maintaining your company information system. By using smart server monitoring and by delivering remote and on-site support as your business needs it, Progent offers an affordable alternative for maintaining an IT network that features excellent availability, security, and efficiency. Progent's UNIX/Linux developer support services feature full-service network support outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, proactive network monitoring services, and Help Desk services.

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MS SQL Server Specialist

Microsoft SQL Server 2005 offers powerful, familiar tools to computer professionals as well as to information workers, reducing the complexity of designing, deploying, administering, and accessing enterprise data and database applications in environments ranging from mobile devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and broad knowledge in designing and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you assess if you should move up to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help you plan and implement an efficient migration to Cisco ASA 5500-X firewalls following leading practices.

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The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your legacy PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your IT network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your business.

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ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your IT network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity.

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Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery strategy in case of an IT system disaster. Progent can show you how to develop a complete disaster recovery strategy that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, zero-downtime system solution that takes into account availability issues involving a wide range of infrastructure technologies and processes.

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Progent's certified wireless networking consulting experts can assist businesses of any size to plan, implement, manage and repair Cisco Aironet Wi-Fi access point environments to provide the throughput, range, density, scale, security and ease of management required for transparent access between Wi-Fi and wired networks. Progent can provide efficient online and on-premises consulting services for legacy and current 802.11ac Aironet wireless access points and Progent can assist your business design and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.

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Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks.

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Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery plan in case of an IT network disaster. Progent can show you how to define a complete disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, non-stop system architecture that addresses availability issues involving a broad range of infrastructure technologies and procedures.

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Microsoft allows you to create seamless hybrid networks that integrate Office 365 and local Exchange deployments. This allows you to have certain mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget.

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Progentís consultants provide expertise in a variety of technologies relevant to mobile networking such as system infrastructure, wireless data synchronization, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's certified professionals can save your business work and expense by applying their wireless expertise to show you how to choose and integrate wireless access solutions that fit the needs of your business. Progent can also tune your IT infrastructure so that wireless appliances work better.

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Progent offers affordable online and onsite support to help organizations to move all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment expense and enable access to Google's cutting edge AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.

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UNIX with Windows Information Technology Consulting

If you are producing UNIX-based software in an environment that includes MS Windows-based processors, desktops, and office applications, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your field of strategic know-how without the constant hassle of maintaining your business network. Through the use of smart server monitoring and by delivering remote and in-person assistance when your company needs it, Progent offers an economical alternative for supporting an information system that provides high availability, protection, and performance. Progent's developer assistance services feature comprehensive it outsourcing, virtual server infrastructure, online and on-site service and repair, proactive network monitoring, and Helpdesk support.

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Progent's certified information technology experts offer Windows Server 2016 integration consulting to assist businesses of any size to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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Microsoft Exchange 2007 Consultancy
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Progent's expert support team can help you define and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to finish your project rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Microsoft Exchange 2007 Server that are in keeping with your business needs.

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Progent's Microsoft-certified ISA Server consulting experts have broad experience developing Microsoft-based security solutions for information systems with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small business plan and implement an installation of Microsoft ISA Server 2004 that meets your IT security requirements without restricting your productivity.

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Cisco PIX to ASA upgrade Technology Consulting

The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can assist you to manage your current PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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Progent's Microsoft and Cisco certified network consultants offer expert support for a wide range of technologies and can provide that assistance remotely nationwide or in person in select cities throughout the country and anywhere in California. Progent offers online support for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a mix of Microsoft and UNIX/Linux platforms. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for the toughest connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle complex security planning and problem solving. Progent has provided remote network support to companies in all 50 states in the U.S.

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Network Consultant for Windows 2003

The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the version and set up of Windows 2003 Server that matches most closely with your business goals. Progent can also help you with designing, deploying, administering and troubleshooting sophisticated information technology applications based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Windows NT.

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Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can assist you to plan, deploy, and manage a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, speed and ease-of-use that your business needs.

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Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids big bills for fast repairs so you won't be tempted to permit simple problems to fester.

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Sun Solaris Online Specialists

Progent provides nationwide online help and consulting services for businesses that run Sun Solaris networks or whose IT systems include a combination of Sun Solaris and Microsoft technology. Online IT help provides optimum return for your IT dollar by extending user productivity and limiting the time charged for computer repair services. Advanced remote support utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of network problems without squandering time and money by going to your location. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of phone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP premier security specialists to assist with the most difficult network problems.

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Building to Building Wireless Case Study

Progent provided a wireless networking solution that allowed a school to increase efficiency and eliminate the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even greater distances. This wireless alternative offered improved bandwidth and reliability than simply amplifying the 802.11b wireless network, and since it uses the 5.8Ghz spectrum it provided protection against local interference.

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Progent's Microsoft-Certified SQL Server consultants offer an array of services to help small companies to plan, implement, administer, and repair SQL 2008 systems so that they gain the optimum competitive benefit from Microsoft's state-of-the-art RDBM platform. In addition, Progent offers consulting expertise for system infrastructure, enterprise-wide security, and custom software development to optimize the strategic advantage of your computer network.

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Progent provides national remote phone support and consulting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX and Microsoft technology. Online technical support offers maximum leverage for your IT dollar by extending client efficiency and shortening the time billed for network analysis and repair. Sophisticated remote support utilities and skilled service specialists and engineers combine to enable Progent to handle most network issues without squandering time and expense by going to your location. In most of cases your IT issues can be remediated over the phone or through a combination of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP premier security specialists to help with the most challenging system issues.

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Progent offers organizations of any size world-class IT remote or onsite consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.

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MS Communications Server provides IM and Real Presence as part of a scalable, enterprise-grade solution offering enhanced security, seamless integration with additional Microsoft products, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows lower costs and improved operational efficiencies, enhanced individual output, and stronger intellectual property security. Microsoft Office Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises configuration support and mediation help for your Office Communications Server 2007 environment and can help you to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to plan and execute an efficient upgrade that will add business value to your IT system

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Configuration Manager automates software deployment across multiple sites, centralizes compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health monitoring, allows safe self service, and delivers a single control mechanism for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist businesses of any size with any aspect of designing, installing, operating and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid networks.

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System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management products and is intended to provide a unified mechanism for deploying and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist organizations of any size with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate efficiently from older releases of VMM, develop processes for building and installing VMs and VM hosts, implement fault-tolerant compute and storage clusters, connect your private cloud resources with public clouds, configure virtual switches, develop and debug PowerShell scripts, and assist you to assess the potential advantages of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals can provide advanced Windows Hyper-V consulting and VMware ESXi support.

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Progent can provide online and on premises consulting to assist your organization with any facet of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to planning and deploying an advanced BI environment. Progent's management reporting consultants can assist your company to support your existing reporting environment, assist you to migrate reports from a discontinued reporting product to a modern one, and provide as-needed remote mentoring tailored to your individual needs. Progentís business reporting and analytics professionals offer expertise in the leading business intelligence reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.

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Progent's consultants offer remote and onsite expertise for organizations of all sizes to evaluate the costs/benefits of upgrading to Skype for Business from any version of Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with other communication systems such as Cisco UC. Progent's certified data security consultants can assist you create and verify a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

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Progent's Microsoft-Certified SQL engineers can provide a range of services to help small companies to design, configure, manage, and repair SQL Server 2008 solutions so that they get the optimum competitive advantage from Microsoft's advanced information management platform. Also, Progent can provide help with network architecture, enterprise-wide protection, and software development to increase the strategic advantage of your computer investment.

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Progent's Juniper Networks-authorized network engineer can assist your company to design and implement Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade efficiently from discontinued devices to current versions. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to enable your business to streamline the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that incorporate a mix of Juniper's OS platforms.

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UNIX, Windows Services

If your company network mixes UNIX, Linux or Solaris technology with Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's UNIX and MS Windows integration assistance services feature network architecture integration and service, support for Windows services for UNIX, online server monitoring and administration, remote network help and repair, in-person technical support, and Help Desk Call Center outsourcing.

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SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to network users, lessening the complexity of creating, deploying, administering, and using company data and analytical programs in environments ranging from mobile devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and broad knowledge in planning and building data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and troubleshooting SCOM solutions and can provide organizations of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to remediate serious problems detected by SCOM 2012.

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Technology Professional for ProSight Email Security Gateway
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Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.

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Progent's certified database application developers offer businesses of any size remote DBA and programming services for leading database products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include installation and configuration, database design and coding, administration support, replication solutions, capacity planning, performance optimization, migration, information security, backup and recovery systems, problem solving, and webinar training.

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For answers to frequent questions about being employed by Progent, refer to Working with Progent FAQs.

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Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to defend against ransomware or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that minimizes your vulnerability to a ransomware attack and meets your business requirements.

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Microsoft SQL Server 2005 offers powerful, familiar tools to computer professionals and information workers, lessening the difficulty of designing, integrating, administering, and accessing enterprise information and analytical programs on platforms ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in designing and deploying data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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CISA Certified Firewall Configure
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The Certified Information Systems Auditor (CISA) accreditation is a globally recognized achievement that indicates mastery in network security audit and control. Certified by ANSI, the CISA credential has consultants pass an extensive examination administered by the ISACA international professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to assist businesses in the areas of IS audit process, IT administration, systems and infrastructure lifecycle, information technology service delivery, protection of information resources, and disaster recovery planning.

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Microsoft Small Business Server is a low-cost suite of server products that offers the foundation for a powerful but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Small Business Server requires a computer consultant with hands-on background planning and building cohesive, comprehensive business technology solutions. Progent's SBS Server professionals have an average of over 10 years of background supporting computer networks built on Microsoft platforms. This experience assures you success in deploying, administering, and maintaining IT environments that include the Microsoft SBS Server suite of servers and productivity software.

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Progent's certified information technology experts can provide Windows Server 2016 migration consulting services to help organizations of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable online and onsite expertise, software development, and debugging services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud resources into a seamless information management solution.

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Progent's Microsoft-certified consultants offer online or onsite support to help organizations of all sizes to plan, implement, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older releases of Data Protection Manager or from another backup/recovery platform, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed help for resolving especially stubborn issues, or comprehensive project management support. Progent can also assist your business to design Data Protection Manager into an enterprise-class disaster recovery strategy.

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Progent's Sun Solaris family consulting services provide small and mid-size companies and developers support for administering and maintaining Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This wide array of expertise offers you a convenient single source to help you create and manage a protected and reliable mixed-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by combining MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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Microsoft Exchange 2013 includes major enhancements to the functionality of Exchange 2010 and introduces important new features plus a redesigned architecture. These improvements affect vital facets of IT like ease of administration, high availability (HA), compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable remote support and management services for Exchange 2013.

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Progent's seasoned ransomware recovery experts can help your business to restore an IT network victimized by a ransomware virus such as Ryuk, Dharma, Hermes, or Locky.

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Cisco Certified Full-Time Jobs
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Progent is looking for a variety of full-time employees including solutions-driven MCSEs; system consultants who have Cisco CCDP or CCIE credentials; and specialists in fault-tolerant network architecture with experience in mobile access, wireless networking, non-stop environments, business continuity solutions, data preservation, and VMware technology. Progent is also looking for desktop support technicians, off-site service specialists, and CISSP or CISM certified security consultants. We are also hiring veteran managers and administrators who can perform efficiently in our high-growth, virtual office model. Progent contracts independent consultants with specialized knowledge and hands-on background in high-demand IT areas outside Progent's main technical focus. Our Experts Team hires freelance consultants who can provide advice and programming services for strategic applications that include MRP, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Solaris, or can provide expert help in technologies like telecom, web design, EDI, eCommerce, or dbm programming. Freelance consultants certified by Progent coordinate with Progent's in-house consultants to provide comprehensive solutions for small company networks.

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Progent can show you how to plan and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity interruption by creating and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create specialized business applications and eCommerce programs that integrate seamlessly with Dynamics GP.

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Progent's consultants can assist your company to assess the benefits of Lync Server for your business and can help you to plan and execute an installation of Microsoft Lync Server that centralizes the management of Instant Messaging and Presence and improves the output of your office employees, telecommuters, and mobile workforce. Progent's consultant's can also assist you to perform an efficient migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how you can use Lync Server 2010 to enhance the collaborative functions of MS Office applications, and provide online seminars and ongoing support for Microsoft Lync Server 2010 and other Microsoft products.

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Progent can assist businesses of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and lower hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.

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Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, executing a wide variety of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems efficiently.

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wireless IP phones and Aironet APs Remote Consulting

Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are mobile within office, warehouse, health-care or other environments where IT management requires user endpoints that provide more administrative control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Integration of Cisco's wireless IP phones usually requires that IT teams configure and fine tune numerous key pieces of your Wi-Fi environment such as APs, switches, Cisco wireless LAN controllers, and call management tools. Progent's certified experts offer remote and onsite support to help your organization create and maintain a Cisco wireless IP phone deployment by delivering integration services that range from debugging the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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Progentís Microsoft certified professionals can provide small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the speedy development of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing expertise, support and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information network. Progent can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.

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Fault Tolerant OSPF Configuration Services
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Progentís high availability inter-site connectivity and 24x7 system infrastructure consultants can help small businesses achieve fault tolerant Interoffice connectivity by means of redundant system architectures featuring automatic failover. Progentís CCIE engineers can plan and deploy ultra-reliable Inter-office networks supported by non-stop EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over can provide economical 24x7 interoffice networking.

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Progent can help your organization to deploy Cisco's networking products to create a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in key areas including hardware utilization, security and compliance, versatility, reliability, and disaster recovery.

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Help Desk Management Services Support Services

Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are provided at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.

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System Center Configuration Manager 2016 automates software deployment at scale, streamlines compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health reporting, allows safe end-user self service, and delivers a common point of control for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can help you with any aspect of designing, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid environments.

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