Lansing, MI Online Support from World-class Computer Network Troubleshooting Consultants
Progent's network help services can provide your Lansing, MI company cost-effective and consistent access to world-class network engineers. By delivering IT consulting service when you require it, offering specialized knowledge for critical applications, delivering value-added services such as automated server monitoring, and charging only for support you receive, Progent offers your Lansing, Michigan business an economical solution for maximizing the productivity and profitability of small-scale office information systems. Whether you run an on-premises system, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe information system and to have fast access to the seasoned support typically restricted to enterprises who are able to support a large in-house IT organization.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the skills of your internal network support staff. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited experts to assist your business to design and execute your cloud computing strategy.
Core Areas of Expertise Serviced by Progent for Companies in Lansing, Michigan
Progent's national team of world-class consultants offers assistance for virtually all aspects of information technology found in organizations of all sizes. Technologies supported by Progent in Lansing include:
Support Delivery Alternatives for Lansing, Michigan Businesses
Progent offers a variety of options for providing small businesses with affordable IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing computer support is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive activity records, reliable follow-up, and tight expense control for an array of network support delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix network problems without the expense or delay of travel for onsite support calls. The background of Progent's network engineers allows them to resolve most network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate emergency situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online computer troubleshooting services.
- Onsite Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small companies the ideal combination: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's onsite network support.
- Phone Support
Progent's Help Desk Services are designed for small and midsize businesses and local governments who require prompt and dependable access to an online Contact Center with effective phone assistance, online repair capability, and sufficient technical strength for all needed escalation. Because small and midsize companies usually have tight IT budgets and can provide little executive bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that business computer systems are always up and running. Read more details about Progent's Contact Center services.
- IT Consulting Services
Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop it system consulting, virtualization solutions, plus integration, programming and support for small business programs such as accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can help with short-term projects including office moves and massive software migrations, longer term projects like management information application programming and customization, relational database software development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of dependability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in an environment that not only delivers the top level of dependability and expandability but that is in addition easy for clients to transfer to a different support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, system support, and network administration while achieving world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the multi- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software in the customer's possession so that moving to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting support to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for network information security and incident reporting.
The scope and depth of Progent's consulting staff bring a powerful array of advantages to organizations trying to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad variety of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for repairing real-world network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for remote support and on-premises help by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size bills for fast repairs. Another advantage of granular invoicing is that clients are not tempted to allow simple issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of documenting and archiving support records results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize freelance service providers or who employ in-house support personnel gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Read more details about Progent's knowledge transfer services.
If your Lansing, Michigan business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).