Professional Remote Technical Support for Laredo, Texas Networks from Certified Engineers
Small businesses have typically been ignored by large network service firms. Many small businesses allow themselves to grow overly dependent on freelance consultants or small support firms who don't have the size or extensive skill sets to respond promptly or efficiently to technical emergencies. Other small businesses resort to giant service providers that employ personnel taught to offer by-the-numbers fixes for ordinary problems but who are missing the background and versatility to handle the variety of configurations and lack of standardization that characterizes small business information systems.
Progent's time-tested approach to providing low-cost and successful technical service to small companies has made Progent among the most respected Microsoft-certified network service organizations in the country. Progent has provided online help to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the technical skills of your internal network service group. This can cut costs and help meet schedules for big projects like application design and development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.
Key Practice Areas Serviced by Progent for Business Networks in Laredo, Texas
Progent offers the services of qualified experts for all facets of network technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Laredo, Texas Businesses
Progent has a selection of options for providing small businesses with affordable IT services for technical support, system architecture, and IT management. Progent's model for delivering computer support services is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, thorough service documentation, dependable follow-up, and tight expense control for a range of network support delivery modes that include remote repairs, on-premises support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix network problems without the cost or delay of in-person service visits. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to give small companies the ideal combination: in-person service technicians when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, customization and support for small business software including accounting, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as office relocations and major software migrations, longer term projects such as business analytics application programming and customization, database software development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response like disaster recovery and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to a different service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can handle the multi- platform and non- standardized networks common with small companies, and retains ownership of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert remote consulting to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Laredo, Texas Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate IT support allow small businesses to sidestep the problems associated with excessive dependence on small service firms or independent consultants.
Teaming with Progent's Experts enables your company to:
- Prevent Excessive Reliance on Individual Consultants
For network support, small businesses often rely heavily on independent engineers. Although freelance service engineers carry lower overhead than more substantial support organizations and can typically bill nominally smaller rates, freelancers are frequently stretched to far to react rapidly to urgent network problems. If a freelance consultant is busy with different client, sick, on vacation, or in training, the absence of backup staff may require your company to go without help during a crisis. The more your small business expands, system unavailability or difficulties with critical applications become more expensive. The dollars you believed you were saving on an independent consultant can disappear quickly due to lost productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a big engineering group to fall back on for advice requires them to train in place while your business ends up footing the costs for their continuing training.
- Gain Access to Expertise in Advanced Information Technology Issues
The majority of smaller support organizations or independent engineers who concentrate on small company IT consulting may excel at delivering connect-the-dots solutions but lack the background to deal efficiently with complicated IT configurations that have a variety of operating systems, multiple sites, Voice over IP implementations, remote clients, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can benefit your small business because enterprise networks are by nature complex, integration problems demand thorough understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and protection requires industry-tested best practices.
- Create a Solid Foundation for Growth
Small businesses often start with a network implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs often get piled on top of a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. Such environments need thorough assessment, intelligent business planning, and in-depth expertise to upgrade to a network environment that can act as the solid foundation to handle current business needs and support downstream expansion.
- Partner with Solution Consultants, Not Product Vendors
Small companies need direction and education to navigate through an increasingly complicated maze of technology options available for enabling growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise only. This allows Progent to align consulting support with the real interests of customers. Mixing IT support and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a customer.
Get in Touch with Progent
If your Laredo, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).