Laredo, TX Online Support from World-class Computer Service Consultants
Progent's computer tech support services can provide your Laredo, TX company budget-friendly and dependable access to world-class consulting professionals. By providing network support help when you require it, providing advanced expertise for mission-critical technologies, delivering unique services such as automated server monitoring, and charging only for services you use, Progent offers your Laredo, Texas company an affordable option for optimizing the business value of small office information systems. If you maintain an onsite system, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and secure information system and to have quick access to the experienced support ordinarily available only to businesses who are able to maintain a sizeable in-house IT group.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service personnel. This can reduce expenses and help meet schedules for major projects like application design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to plan and implement your cloud computing strategy.

Core Technologies Supported by Progent for Office Networks in Laredo, Texas
Progent's group of industry certified consultants offers support for virtually all aspects of network systems found in businesses of any size. Areas served by Progent in Laredo include:

Service Delivery Options Available for Laredo, Texas Companies
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, thorough service documentation, consistent follow-up, and tight expense control for a range of IT support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software issues without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle most network issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's online network support services.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small businesses the optimal solution: in-person support technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Online Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection engineering, high availability it system engineering, virtual server strategies, plus configuration, programming and training for small business programs including accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, extended projects such as business reporting application programming and customization, database application development and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is possible with the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology companies, Progent can save you the cost of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the highest degree of availability and expandability but that is in addition simple for clients to transfer to a different service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can support the multi- OS and loosely standardized networks common with smaller businesses, and retains control of the licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online consulting services to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for IT information security and incident reporting.

The breadth and depth of Progent's consulting staff offer a powerful array of benefits to clients wishing to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, in the trenches of network support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not just expert IT help, but also a consultant with field-tested methods for fixing actual network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for fast solutions. Another advantage of by-the-minute invoicing is that clients are not inclined to permit simple issues to fester until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation given by each consultant to every client. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Laredo, Texas business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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Progent's support specialists in Apple OS X and Windows technology can help you combine Mac and Windows computers into cohesive networks with resource sharing and collaboration functionality. Allowing efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's experience in Microsoft and Macintosh service makes it possible to provide expert assistance to companies that depend on these technologies to keep their strategic edge. Progent's consultants can also help you to integrate Apple's iPhones and iPads with your Windows environment.

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Progent's Juniper Networks-certified network consultants can assist you to plan and deploy Juniper Firewall and VPN platforms, optimize and support your infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS engineers can also provide expertise with Juniper's premiere network control software to help your business to streamline the management and improve the security of your Juniper VPN devices and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that include a combination of Juniper's OS platforms.

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Progent's Juniper-certified network engineer can assist your company to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated products to the latest versions. Progent's Junos OS engineers can also provide support for Juniper's premiere network operating system to help your business to streamline the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain environments that include a combination of Juniper's software platforms.

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Progent can help you to deploy Cisco's infrastructure technology to create a robust foundation for your onsite, private cloud, or hybrid-cloud data center and streamline operations in vital areas such as compute and storage consolidation, security and compliance, manageability, reliability, and disaster recovery.

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Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to build a manageable and secure communications ecosystem that supports a BYOD computing style with instant messaging (IM), presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN calling across a broad range of desktop and handheld devices. Progent's certified Lync 2013 consultants and system integrators can assist you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (via Lync Online) or hybrid model suitable for your present and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and deliver custom online and onsite training to your IT staff and end users. Progent has in-depth expertise in critical components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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Lync 2013, renamed Skype for Business, allows businesses of all sizes to create a centrally managed and protected communications environment that supports the modern Bring-Your-Own-Device computing model with IM, presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad range of desktop and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can help your company to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Lync Online) or hybrid model suitable for your current and future goals, implement Lync 2013 so as to speed up your return on investment, and provide custom online and onsite training to your management team and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync 2013 with key Office and Office 365 apps such as Outlook and PowerPoint.

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If you want to update your production web site, create internal webs for purposes such as human resources or worker education, design a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's experts can also show you how to build and maintain a safe, robust server and communications infrastructure, including off-site and wireless access, to support your web solutions.

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Progent offers national online phone support and consulting services for companies that operate Apple Mac OS X networks or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's experts offer Apple macOS and Mac OS X users a range of IT services such as desktop assistance, migration to the latest edition of OS X from legacy versions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone and iPad integration and management, or migrating to iCloud services. Remote network consulting provides optimum return for your information technology dollar by extending client efficiency and limiting the time charged for computer analysis and repair. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to handle the majority of IT issues without squandering time and expense by going to your site. In the vast majority of situations your network problems can be dealt with over the phone or via a mix of phone help and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP premier security professionals to assist you with the toughest system issues.

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Cisco offers a full array of routers that includes routers designed to provide the protection, bandwidth, and reliability demanded by customers from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network availability. Progent can show you how to select and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.

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Our compensation model is built on contribution, so just like working as a freelance contractor, your earnings are directly tied to your work effort. Some of our consultants stress quality of life and choose to work at an easy pace, utilizing our flexible calendar to pursue individual enthusiasms such as hiking, car racing, skiing, surfing, travel, or spending private time with family and acquaintances. Other consultants use the opportunity to make big bucks through lots of effort and extended hours. Progent completely supports both ends of the spectrum and everything in between.

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E-Mail Guard is a complete solution for blocking spam and viruses. E-Mail Guard handles the security and administration of corporate email by providing constantly updated spam and virus blocking, policy management, content testing, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and reporting tools as well as outgoing email testing to let you troubleshoot your e-mail environment and specify and enforce corporate email policy.

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Progentís IT outsourcing packages provide affordable computer support for small businesses. Whether it includes planning network infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or developing a web-based eCommerce application, outsourcing your network technical services can reduce costs and minimize uncertainties, allowing network support expenses to increase in a more linear and controlled manner than is feasible by assembling a bulky, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and flyers tell you how Progent can help you create a protected and robust system architecture for your critical applications powered by Windows including Office XP, Office 2003, and Microsoft Office 2000.

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Progent is a leading innovator in affordably delivering enterprise-class IT help to small companies. Progent's success in addressing the network service requirements of the historically underserved small company sector is the cumulative result of major technical and operational breakthroughs that have removed a great deal of the conventional costs out of managing IT support, added unprecedented professional expertise into the support mechanism, and significantly accelerated the solution process.

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Progent's Network Help Desk Call Center Outsourcing Services for desktop technical support are intended especially for small businesses who need immediate access to a Help Desk Service Center with expert phone support and effective escalation options but who have to work within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Software Selection and Integration.

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Progent's certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and migration plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT support staff, develop a corporate-wide security plan, streamline IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.

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Progent offers three essential types of Contact Center support including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your customers easy access to a dependable support resource with extensive experience providing phone support and online troubleshooting for networks based on Microsoft technology. Progent's focus is on earning the support Call Center a respected image as a solid contributor to company productivity. Progent's goal is to resolve and not merely report problems.

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Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid networks that can incorporate private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade efficiently from legacy releases of VMM, design processes for building and deploying VMs and VM hosts, design high-availability scale-out clusters, connect your private cloud infrastructure with public clouds, configure virtual switches, develop and debug PowerShell scripts, and assist you to assess the potential advantages of the latest technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware vSphere support.

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24/7 Online Support Windows, UNIX, Solaris
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If you are producing UNIX-based software on a network that includes Microsoft Windows-based processors, desktops, and office applications, Progent can provide comprehensive network support outsourcing that allows you to focus on your area of strategic expertise while avoiding the continual hassle of maintaining your company information system. By using automated server monitoring and by delivering online and on-site assistance as your company needs it, Progent represents an affordable way for managing an information system that features high availability, protection, and efficiency. Progent's developer assistance offerings feature full-service network support outsourcing, virtual server infrastructure, online and in-person support and repair, 24x7 monitoring services, and Helpdesk support.

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Progent's Data Center engineers can show you how to identify high availability data centers that meet the specific requirements of your business. Fault tolerant colocation sites are particularly appealing to small businesses because of their affordability and convenience in comparison to taking a do-it-yourself approach. Attempting to create an in-house data center that offers even a basic level of fault tolerance is too costly for typical small businesses. Progent can show you how to reap all the benefits of high availability data centers and fault tolerant colo sites by offering a complete array of engineering and support services.

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Meraki CMX Configuration
Meraki MR18 Access Point Online Technical Support

Progent's Cisco Meraki wireless access point experts offer remote and on-premises support services to assist businesses of any size to plan, install, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and firewalls to build a seamless network infrastructure that provides the same access, responsiveness, security compliance, ease of management and uptime for wired and wireless users irrespective of their mobility or device.

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Exchange Server Migration Specialist
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Progent's Microsoft and Cisco-certified consulting experts can help you to assess the value of Microsoft Exchange Server 2010 for your company and can help you to plan and implement a smooth migration to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 that will offer fast return on investment by increasing your workers' efficiency, cutting the expense of hardware and support, simplifying administration, and integrating your vital communications platforms.

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VoIP Infrastructure Solution for SIP Online Consulting
24-Hour Unified CM PSTN gateway Online Help

Cisco Unified Communications Manager (CUCM), formerly known as CallManager, is the foundation of Cisco's communications and collaboration platform. CUCM and Unified CM Express provide a borderless IP-PBX by integrating with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver efficient and affordable remote and onsite support to assist businesses of any size to build and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager integration and technical support consulting services that deliver optimum productivity. Progent can help with any facet of CUCM support and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, installing ISR routers with CUBE support, creating UCS server failover solutions for high availability, performance tuning, and integration with Exchange Server and Skype for Business.

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Microsoft Dynamics Contract Programming

Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom mission-critical programs and eCommerce solutions that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to create reports that let you track your business more thoroughly, turning raw information into useful understanding of your company and customers.

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Setup and Support Apple OS X and macOS
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Progent's experts offer Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and email help, security services, and custom training. Progent can assist businesses to upgrade to macOS from OS X or earlier editions of OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad management, or migrating to Apple's iCloud services. For computer networks built solely on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and supporting a network infrastructure that is reliable, safe, fast and aligned with your company's objectives.

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Progentís IT outsourcing packages provide economical network consulting for medium-size organizations. Whether it includes planning network infrastructure, creating an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or building a web-based business solution, outsourcing your network technical services can smooth out costs and minimize risks, permitting IT service expenses to increase in a more linear and controlled fashion than is possible by amassing a large, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and highly available network foundation for your critical Windows-powered applications including Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server.

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Progent's ProSight portfolio of managed IT services are designed to offer businesses who have minimal internal network support staffs with low-cost access to enterprise-class management tools and consulting experts. Benefits of Progent's ProSight catalog of managed IT services include fixed IT management costs, smart automation of routine management tasks, ongoing adoption of the latest information technology, graceful migration from older technology to up-to-date solutions, close alignment of information technology with strategic objectives, access to veteran network consultants, and freeing up management to focus on business issues rather than ever-changing computer technology.

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Progent's Experts Team offers consulting in important areas including Macintosh integration and programs; Consulting for Linux-powered, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM consulting; Strategic and specialized application support; Chief Information Officer, management information analyst, and project management services; Special applications design and deployment; Web, electronic business, Electronic Data Interchange, and customer information portal design and deployment; SQL support and performance consulting; Management information expertise; and Telecom systems support.

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Expert Microsoft Certified Operating System Skills Transfer
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Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Mid-size businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.

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Progent can provide expert support for every step of your Microsoft Exchange 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of all new software and equipment needed, recommended sourcing, pilot verification at client location or at Progent's test facility, managing temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the old servers, and training for client's IT group and end users.

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For businesses with a combination of Apple Mac and Windows computers, there are two basic solutions for running Windows-dependent software on a Mac: remote access to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect an Apple Mac to a networked Microsoft Windows-based PC to use Microsoft Windows programs and access system resources. Virtual PC for Mac simulates Microsoft Windows on an Apple Mac system so that you are able to run Windows applications locally. Progent's Mac technology consultants can help your company to maintain these products for using Microsoft Windows programs on your Apple Macs and can also assist you to evaluate and configure third-party products for Microsoft Windows platform emulation.

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24x7 Microsoft Azure integration Outsourced Programming
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Progent can assist businesses of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Azure offers a comprehensive library of cloud services and Progent can assist you to understand the benefits and restrictions of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure you sidestep the common errors small organizations make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.

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24x7 Microsoft AD Consultants
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Microsoft Windows Active Directory requires extensive practical experience to integrate efficiently across an enterprise. Progentís Microsoft Certified engineers are experts in planning, integrating, and troubleshooting complex Enterprise AD projects. Progentís fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition design, repair of corrupted Active Directory objects, dealing with residual beta software configuration objects in production Active Directory environments, and fixing unsuccessful installations of AD and Active Directory-associated applications.

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Progent's Citrix consultants can assist you to plan, deploy, administer, and troubleshoot a virtual Windows application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter support consultants can help your organization to administer and support a remote datacenter that features high uptime, enhanced protection, and fast recovery.

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Progent offers nationwide online phone support and troubleshooting services for businesses that operate Apple Mac OS X environments or whose IT systems include a combination of macOS and Mac OS X with Microsoft products. Progent's engineers offer Mac clients a range of IT services such as desktop support, migration to the current version of OS X from legacy editions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad support, or migrating to iCloud services. Online technical support provides optimum return for your IT budget by preserving client productivity and limiting the hours billed for network analysis and repair. Sophisticated online access technology and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and money by traveling to your site. In most of cases your IT problems can be dealt with over the phone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult network problems.

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Progent's Wi-Fi IP phone configuration experts offer online and onsite support to help your organization build and maintain a Cisco wireless VoIP phone solution by delivering integration services that can range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

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Microsoft supports seamless hybrid environments that integrate Office 365 and on-premises Exchange deployments. This allows you to have specific mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of planning, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is carried out on schedule and on budget.

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Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.

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ISA 2006 IT Consulting
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Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater protection of intranet resources while supporting enhanced productivity by making these applications available to authorized remote or mobile users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information across all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-expert ISA Server consultants can show you how to design, install, configure, and maintain Internet Security and Acceleration Server on your system so your company benefits from a smart and economical balance of security, productivity, and performance.

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If your company does not require emergency remote help but expects to need assistance with your network soon, you can save time and money and ensure that the right IT skill will be available when you require it by contacting a Progent sales specialist and registering as a client. For details, call 800-993-9400 or send email to

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Progent can assist your business to support System Center 2007 Configuration Manager to simplify administration, enhance compliance, and increase productivity by ensuring that operating systems and applications stay up to date, tracking licensing, and monitoring resource usage profiles to help you make informed purchasing decisions. When you are set to upgrade your SCCM 2007 device management solution, Progent can assist you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.

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Integration Support Cisco ASA Firewall integration
ASA Firewall with Firepower Consulting Services

The new ASA 5500-X Family of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist you to manage your current PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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Aironet 700 Access Point Consulting
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Progent's Cisco CCIE-certified wireless infrastructure experts offer remote or on-premises configuration and troubleshooting services to assist you to design, configure, update, tune, administer and troubleshoot Aironet Wi-Fi AP environments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to build an enterprise connectivity foundation that is easy to administer and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, location and setup of Aironet Wi-Fi APs to accommodate your specific office layout, building structure, and expected network traffic.

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802.11ac Wi-Fi Network Support and Help
802.11 Wireless LAN Online Support Services

Progent can help you design, deploy, manage, monitor, and troubleshoot a viable Wi-Fi LAN infrastructure, select appropriate hardware and software, and integrate wireless access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a thorough 802.11ac wireless network security strategy that is well aligned with the security strategy for your overall corporate network.

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Progent can help your business to understand the wealth of subscription options offered with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and maintain hybrid ecosystems that transparently integrate on-premises and cloud-based resources.

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Solaris Support and Setup
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If your business network combines Sun Solaris technology with MS Windows, Progent can show you how to incorporate your servers into a cohesive environment that permits all your operating systems to coexist for easy administration, transparent information exchange, high availability, superior throughput, and tight protection. Progent's Solaris and Microsoft Windows integration assistance offerings feature IT architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and management, remote technical help and repair, in-person technical support, and Help Desk services.

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Progent's CCIE-certified networking experts have extensive background assisting Internet Service Providers to design, implement, administer, tune, and troubleshoot high-availability, extensible connectivity solutions appropriate for public networks.

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Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 including planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying storage capacity required for your VMs, databases and logs; configuring HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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If your company has a Solaris environment or a mixed-platform network, Progent's CISM, CISSP and ISSAP-certified consultants can assist your whole enterprise in a broad range of security topics including security management procedures, security architecture and models, access management systems and methodology, software development security, operations security, physical security, communications, network and Internet security, and workplace recovery planning. CISM and CISSP define the core competencies and worldwide standards of performance that information security professionals are expected to possess. These certification give executive management the confidence that those who have achieved their CISM, CISSP or ISSAP certification have the experience and knowledge to deliver world-class security support and consulting help.

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Microsoft ISA 2004 Server Technical Support

Progent's certified ISA Server consultants have broad experience developing corporate security designs for IT networks with many locations, mobile users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small business plan and deploy a configuration of ISA Server 2004 that supports your information security requirements without restricting your network.

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SQL Developer Firms
SQL Server Consulting Services

SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid development of cutting-edge enterprise-class programs that can provide your business a critical competitive edge. SQL Server provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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Azure Disaster Recovery Specialist
Microsoft Certified Partner Developer Firm Microsoft Azure cloud migration

Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you avoid the common mistakes small organizations make when moving to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Google Android smartphones and tablets.

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Engineer Wireless LAN
802.11 Wireless LAN IT Consultants

Progent can help you design, configure, manage, and repair an efficient Wi-Fi LAN architecture, select appropriate components, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a complete 802.11ac wireless network security strategy that is well aligned with the security strategy for your entire corporate network.

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Professional System Center Management Packs
SCOM 2012 Fabric Monitoring Computer Consultant

Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and fixing System Center Operations Manager environments and offer companies of all sizes advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious issues detected by System Center 2012 Operations Manager.

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UNIX information Systems Audit
UNIX Network Intrusion Penetration Testing

If your company runs a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole organization in a wide array of security topics including security administration procedures, security architecture and strategies, connection control products and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISM and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that network security professionals are expected to master. These accreditations offer IT management the confidence that consultants who have achieved their CISM or ISSAP certification have demonstrated the background and theory to deliver world-class security management and consulting services.

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Progent's certified SonicWall firewall experts can show you how to integrate, manage, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end network protection plan and design protection into your business operations.

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Core Routers Support Outsourcing
RV Series VPN Router Specialists

Cisco has designed a full array of routers that includes routers designed to deliver the security, performance, and availability required by customers from branch offices to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and network availability. Progent can help you choose and integrate Cisco routers to build a solid foundation for your IT system and to make it easy to grow as you add new users, start new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS operating system, such as Cisco's 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.

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Remote Virtual Server Engineers
Mission Critical IT Applications Support Services

Server proliferation puts pressure on network budgets and administrative resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of hardware and faster ROI, more leveraged utilization of servers, streamlined operations, enhanced system availability, and easier manageability. Typical uses for virtual servers include resource consolidation, low-cost platforms for line-of-business legacy software based on obsolete operating systems, and affordable isolation of software development or pilot testing environments from on-line systems.

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Dynamics GP Continuum Consultant
Largest Business Portal for Dynamics GP Specialist

Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to create specialized mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can show you how to design reports that allow you to track your business more effectively, turning uncooked information into valuable insights into your company and customers.

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Microsoft Office Word Consulting
Top Ranked Engineer Office Word 2013

Progent's certified Office Word and Office 365 Word experts can provide a wide range of affordable online consulting services to assist you to manage your legacy Microsoft Word solution or help you to upgrade to a newer version of Office Word. Services offered by Progent's experts include VBA programming, identifying and resolving compatibility problems between different versions of Office Word, interfacing Word with other Microsoft Office applications such as Excel and Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and remote training tailored for individuals or groups.

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24x7 CCDP Certified On-site Support wireless IP phones and Cisco Unified Communications Manager
wireless IP phone upgrades Integration

Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting consultants can provide remote and on-premises support to help you create and manage a Cisco Wi-Fi VoIP phone solution by providing integration services that range from debugging the set up of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.

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After Hours Macintosh OSX Integration Support
OS X Online Support Services

Progent's consultants offer Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and custom education. Progent can help businesses to migrate to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone support and iPad synchronization, or moving to Apple's iCloud. For computer environments based exclusively on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of designing, configuring and maintaining a network environment that is available, secure, fast and able to achieve your company's business goals.

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Engineer IP-PBX
7800 Series IP Phone Consulting

Progent's Cisco CCIE-certified networking consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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Consultant Services Google Cloud VM
Google GCP Cloud solutions Specialists

Progent offers affordable remote and onsite support to help businesses of any size to migrate all or part of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable the use of Google's cutting edge machine learning tools. Progent can assist you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security strategies.

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SCCM Peer Cache Support
System Center Configuration Manager Specialist

Configuration Manager automates software deployment at scale, centralizes security and compliance settings management, keeps track of network resources, guards against company data leakage, performs network health monitoring, allows safe end-user self service, and delivers a single point of control for administering multi-OS ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can assist you with any aspect of designing, implementing, operating and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.

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Exchange 2007 Online Support Services
Exchange 2007 Server Specialists

Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the background to finish your move quickly and economically. Progent's Microsoft Exchange 2007 help, repair, and design services include expertise with the integration of outside vendor enhancements of Exchange 2007 Server that are best aligned to your business needs.

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SQL Server Capacity Planning Expert Development
Immediate Microsoft SQL Consultancy

SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast development of cutting-edge high-end applications that can provide your company a significant competitive advantage. SQL Server features core support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.

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Microsoft Windows Server 2019 Troubleshooting
Microsoft Windows Server 2019 Storage Replica Computer Consultant

Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in capacity, performance, manageability, virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.

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Network Management Outsourcing for Small Businesses Professional
Network Management Outsourcing Consult

Progent's ProSight family of managed IT services are geared to provide organizations who maintain minimal internal network support teams with affordable access to world-class management platforms and consulting expertise. Advantages of Progent's ProSight catalog of managed IT services include fixed IT management expenses, automation of common administrative tasks, ongoing adoption of new technology, smooth transition from legacy technology to modern solutions, close fit between information technology with business goals, guidance from seasoned IT experts, and freeing up management to concentrate on business issues rather than ever-changing computer technology.

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MS SQL Server Development Group
Microsoft SQL Server IT Consulting

Progent's certified SQL Server application developers and database administrators offer online expertise to help businesses of any size to build, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS and .NET architecture. Progent's SQL Server experts offer help with any element of the application life cycle in environments that range from small office databases to N-tier VLDB applications and enterprise-class data warehousing.

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24/7 wireless VoIP phone integration IT Consulting
Emergency Wi-Fi VoIP phone integration Consultants

Cisco's wireless IP phones are industrial-grade Wi-Fi devices designed for workers who are mobile within office, hospitality, retail or other venues where management wants portable phones that provide more administrative control, data security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile communications. Successful integration of Cisco's wireless IP phones typically requires that you configure and optimize many key pieces of your Wi-Fi environment such as APs, routers, Cisco wireless LAN controllers, and management software. Progent's certified consultants offer remote and on-premises assistance to help your organization create and administer a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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Microsoft Exchange 2016 Migration Planning Remote Support Services
24x7x365 Microsoft Exchange 2016 Migration Planning IT Consultant

Progent can assist you in any and all phases of your migration to Exchange 2016 such as planning high availability infrastructure for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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Wave 2 Wi-Fi controller Support and Integration
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Progent can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's latest wireless controller solutions.

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