Laredo, TX Online Help from Certified Network Service Experts
Progent's computer support services can provide your Laredo, TX business affordable and consistent access to world-class consulting experts. By providing IT consulting service when you require it, offering specialized knowledge for key applications, delivering value-added services such as automated server monitoring, and billing only for services you receive, Progent gives your Laredo, Texas business an economical solution for maximizing the business value of small-scale office networks. Whether you have an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations to create and support a reliable and safe information network and to benefit from quick access to the experienced support typically available only to enterprises who are able to set up a sizeable internal IT group.
For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network support group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to help your company to design and execute your cloud computing strategy.
Key Practice Areas Supported by Progent for Laredo, Texas Office Networks
A Microsoft-certified Partner IT service company with a large group of Cisco Premier CCIE network experts and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Laredo, TX small businesses for a broad array of information technologies such as:
Support Delivery Options Available for Laredo, Texas Companies
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity records, consistent follow-up, and strict cost monitoring across an array of network service delivery modes that include remote repairs, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and repair hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more information concerning Progent's online network support services.
- Onsite Support
Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: in-person service professionals when you require them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with efficient phone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller companies typically are constrained by tight IT budgets and can spare scant management attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to make sure that small business computer systems are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security consulting, high availability network consulting, virtualization solutions, plus configuration, customization and support for business software such as accounting, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and massive system migrations, extended initiatives such as business reporting application development and customization, database application development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for vital applications such as Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible using the type of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is constantly tracked, and systems are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of dependability and scalability but that is in addition easy for customers to transfer to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting services to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can help with complex security projects like SIEM solutions to help enterprises comply with industry standards and government regulations for network information security and reporting.
The scope and size of Progent's consulting staff offer a powerful array of benefits to organizations wishing to increase the business value of their IT network within a realistic budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT support, executing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for resolving real-world network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big invoices for quick repairs. Another benefit of by-the-minute billing is that customers will be less inclined to allow minor problems to stay unaddressed until they grow into major problems.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports given by every consultant to every customer. The practice of documenting and organizing support activity results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
If your Laredo, Texas business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).