Laredo, TX Online Help from Certified Network Service Experts
Progent's computer support services can provide your Laredo, TX business affordable and consistent access to world-class consulting experts. By providing IT consulting service when you require it, offering specialized knowledge for key applications, delivering value-added services such as automated server monitoring, and billing only for services you receive, Progent gives your Laredo, Texas business an economical solution for maximizing the business value of small-scale office networks. Whether you have an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations to create and support a reliable and safe information network and to benefit from quick access to the experienced support typically available only to enterprises who are able to set up a sizeable internal IT group.
For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network support group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to help your company to design and execute your cloud computing strategy.
Key Practice Areas Supported by Progent for Laredo, Texas Office Networks
A Microsoft-certified Partner IT service company with a large group of Cisco Premier CCIE network experts and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Laredo, TX small businesses for a broad array of information technologies such as:
Service Delivery Alternatives Available for Laredo, Texas Businesses
Progent has a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing IT support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive service documentation, reliable follow-up, and strict cost monitoring for a range of IT service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix network issues without the expense or time loss of on-premises service calls. The background of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional information about Progent's remote computer support services.
- On-site Support
Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: on-premises support technicians when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how and why to register for Progent's in-person network support services.
- Help Desk
Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and reliable access to a professional Contact Center with effective phone assistance, online repair capability, and sufficient technical strength for full problem escalation. Because smaller businesses typically are constrained by limited information technology funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business information systems stay productive. Read more details concerning Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability network design, virtualization solutions, plus configuration, programming and training for small business applications such as financials, ERP, reporting, sales automation, and office productivity software. Progent can help with short-term projects including site relocations and massive system migrations, extended initiatives such as business information application programming and customization, database software development and administration services, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host critical applications like Exchange Server and MS SQL to provide small businesses with greater degrees of availability, security, and performance than is possible with the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the cost of creating and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the top level of dependability and scalability but that is also easy for clients to transfer to another support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the multi- OS and non- standardized environments typical of small businesses, and retains ownership of the software in the client's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced remote consulting support to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of network technologies including firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide view of network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government regulations for network data security and reporting.
The breadth and depth of Progent's engineering team offer a powerful set of benefits to customers trying to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, in the trenches of network service, executing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for fixing actual IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for fast repairs. An additional advantage of by-the-minute invoicing is that you are not inclined to allow less critical problems to fester until they become big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by every consultant to each client. The practice of detailing and organizing service records allows more efficient service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Laredo, Texas company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).