Immediate, Affordable Online Network Support for Laredo, Texas Small Companies
For over two decades, Progent has specialized in providing world-quality network support to clients who have small-company budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office network, custom remote repair tools, a large pool of consultants accredited in a wide array of technical disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-through, a global team of remote troubleshooting experts, in-person service availability for the majority of most zip codes in the U.S., and a company culture committed to solving network issues in the least time and at the least cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the skills of your internal network service team. Co-sourcing can save money and minimize technical risks for major IT initiatives like application development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your business to plan and execute a sensible cloud strategy.
Primary Technologies Serviced by Progent for Laredo, Texas Office Networks
As a Microsoft-certified Partner consulting firm that maintains a large group of Cisco CCIE network experts and Apple accredited consultants, Progent provides emergency assistance and low-cost online consulting to Laredo, TX companies for a wide array of information technologies including:
Service Delivery Alternatives for Laredo, Texas Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service documentation, consistent follow-through, and strict expense monitoring for a range of network support delivery modes that include online repairs, in-person support, and top-tier consulting.
- Remote Support
Progent's Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and fix network issues without the cost or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to resolve the majority of network problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small businesses the best of both worlds: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems. To learn more, see Help Desk Services.
- Help Desk Co-management Services
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progent's shared Help Desk services.
- Consulting Expertise
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, fault tolerant network engineering, server virtualization solutions, plus integration, customization and support for business software such as accounting, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office moves and massive system migrations, longer term initiatives such as upgrading a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, database software programming and administration support, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response such as data restoration and virus removal.
- Infrastructure Consulting Expertise for Teleworkers
Progent can assist small and mid-size companies to plan, configure and troubleshoot the network infrastructure required for remote workers. Aspects of infrastructure where Progent's consultants offer support include secure and convenient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. For details about Progent's network infrastructure support services for an at-home workforce, refer to infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with mixed environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting services to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network security and can assist with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT information protection and incident reporting.
The scope and size of Progent's engineering staff bring a unique set of advantages to clients trying to increase the productivity of their IT system within a reasonable budget. These benefits include:
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the front lines of IT service, executing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for fixing real-world IT problems efficiently.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size invoices for fast repairs. Another advantage of by-the-minute invoicing is that your company are less inclined to allow incipient issues to stay unaddressed until they grow into big ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports given by every staff member to every customer. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Laredo, Texas company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).