Laredo, TX Online Support from World-class Computer Service Consultants
Progent's computer tech support services can provide your Laredo, TX company budget-friendly and dependable access to world-class consulting professionals. By providing network support help when you require it, providing advanced expertise for mission-critical technologies, delivering unique services such as automated server monitoring, and charging only for services you use, Progent offers your Laredo, Texas company an affordable option for optimizing the business value of small office information systems. If you maintain an onsite system, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and secure information system and to have quick access to the experienced support ordinarily available only to businesses who are able to maintain a sizeable in-house IT group.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service personnel. This can reduce expenses and help meet schedules for major projects like application design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your business to plan and implement your cloud computing strategy.
Core Technologies Supported by Progent for Office Networks in Laredo, Texas
Progent's group of industry certified consultants offers support for virtually all aspects of network systems found in businesses of any size. Areas served by Progent in Laredo include:
Service Delivery Options Available for Laredo, Texas Companies
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, thorough service documentation, consistent follow-up, and tight expense control for a range of IT support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software issues without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle most network issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's online network support services.
- Onsite Support
Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small businesses the optimal solution: in-person support technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection engineering, high availability it system engineering, virtual server strategies, plus configuration, programming and training for small business programs including accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, extended projects such as business reporting application programming and customization, database application development and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus cleanup.
- Application Hosting
Progent can host key business applications like Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is possible with the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology companies, Progent can save you the cost of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the highest degree of availability and expandability but that is in addition simple for clients to transfer to a different service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can support the multi- OS and loosely standardized networks common with smaller businesses, and retains control of the licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online consulting services to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for IT information security and incident reporting.
The breadth and depth of Progent's consulting staff offer a powerful array of benefits to clients wishing to increase the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, in the trenches of network support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not just expert IT help, but also a consultant with field-tested methods for fixing actual network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for fast solutions. Another advantage of by-the-minute invoicing is that clients are not inclined to permit simple issues to fester until they become big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation given by each consultant to every client. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Laredo, Texas business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).