Affordable Network Support from Microsoft certified Professionals for Companies in Laredo, TX
By offering professional support when you need it, making available in-depth expertise for critical business applications, offering high-value services such as virtual server hosting, invoicing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent allows your company to increase the business value of your It network and cut support costs. Progent recognizes that information system security, dependability, and efficiency are just as important to small companies as to large enterprises but that smaller companies don't have the economy of scale to spend heavily in computer networks and internal support groups. Progent's basic value proposition is that no IT support firm can match Progent's ability to provide the network support your business requires whenever you require it and at a cost you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the technical skills of your internal IT support team. Co-sourcing can save money and help meet schedules for major projects such as software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified experts to assist your business to design and implement your cloud strategy.
Key IT Areas Serviced by Progent for Businesses in Laredo, Texas
Progent's nationwide team of world-class experts provides assistance for all aspects of network technology deployed by businesses of all sizes. Practice areas supported by Progent in and around Laredo include:
Support Delivery Options for Laredo, Texas Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for providing network support is built on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity documentation, dependable follow-through, and strict cost control across a range of IT service delivery modes that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the expense or delay of on-premises support calls. The experience of Progent's network engineers allows them to handle most IT issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote network support services.
- Onsite Service
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: onsite support professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems. For details, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, non-stop network engineering, virtualization strategies, plus configuration, customization and training for small business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major software upgrades, extended initiatives such as business analytics application programming and customization, database application development and administration support, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of availability, security, and recoverability than is possible with the type of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain updated, security and performance is continually monitored, and systems are consistently archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and expandability but that is also easy for clients to migrate to a different service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can handle the multi- platform and loosely standardized environments typical of small companies, and retains control of the licenses in the client's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on network protection and can assist with advanced security programs like SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT data protection and incident reporting.
The scope and depth of Progent's engineering staff bring a unique set of benefits to customers trying to increase the business value of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, performing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert IT help, but also a support engineer with proven methods for fixing actual network problems rapidly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size invoices for quick fixes. Another benefit of by-the-minute invoicing is that you won't be inclined to permit minor problems to stay unaddressed until they become major problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to each customer. The practice of documenting and organizing support activity results in more effective service and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Laredo, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).