Fast, Low-cost Remote Computer Network Support for Laredo, Texas Small Companies
For more than two decades, Progent has focused on providing world-quality computer support to clients with small-business IT budgets. Progent has developed a unique support solution that includes a streamlined, seamless virtual office network, custom online repair technology, a large pool of consultants certified in a broad array of IT disciplines, a Help Desk operational structure that maximizes efficiency and guarantees follow-up, a worldwide team of on-line support experts, on-site support options for the majority of most zip codes in the United States, and a company ethos committed to resolving technical issues in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to accredited consultants to help your business to design and execute your cloud strategy.

Primary Products and Technologies Supported by Progent for Laredo, Texas Office Networks
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco CCIE network infrastructure experts and Apple certified consultants, Progent offers urgent assistance and affordable online consulting to Laredo, TX businesses for a broad range of information technologies including:

Support Delivery Alternatives for Laredo, Texas Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service documentation, dependable follow-up, and tight cost control across an array of IT service delivery options that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to handle most IT issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote network support services.

  • On-site Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: onsite support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize companies who need fast and reliable support from an online Help Desk Call Center with effective phone support, remote repair capability, and enough technical depth for all needed escalation. Because small and midsize businesses typically have limited information technology budgets and can spare scant executive bandwidth for handling IT support tasks, Progent's Contact Center Services could be the most efficient way to make sure that small business information systems stay productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, non-stop it system design, virtualization strategies, plus configuration, customization and support for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and massive software migrations, longer term initiatives such as management reporting application programming and customization, relational database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of availability, security, and recoverability than is feasible using the type of internal data center that is achievable for most small businesses. Since Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can eliminate the expense of building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems are consistently backed up and available for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in a setting that not only delivers the top degree of dependability and expandability but that is also convenient for clients to migrate to another support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can handle the multi- OS and non- standardized environments common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Laredo, Texas Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise network consulting enable small and midsize companies to avoid the pitfalls related to excessive reliance on small service firms or freelance consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Over Reliance on Individual Consultants
    For network services, small companies often rely heavily on freelance consultants. Although individual support engineers carry lower expenses than larger support firms and can typically charge nominally smaller fees, freelancers are occasionally unable to respond quickly to urgent network problems. If a freelance engineer is occupied with another customer, sick, on vacation, or in training, the lack of replacement personnel may require your business to go without help in case of an emergency. As your company expands, system downtime or problems with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower productivity. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting group to count on for assistance requires them to learn in place while your organization ends up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced Network Issues
    Many smaller support firms or independent consultants who concentrate on small business IT support may excel at delivering routine solutions but don't have the experience to work efficiently with complex network environments that have a variety of operating systems, multiple sites, VoIP implementations, mobile clients, integrated financial and operational software, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your company because enterprise networks are inherently complex, support issues demand thorough knowledge in many technical areas, and reaching a high degree of stability, reliability, and protection requires industry-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a solid basis, a sequence of band-aid fixes often get tossed on top of a marginal structure. As a company grows, reliability and scalability problems can undermine the success of the business. These environments require proper assessment, smart strategic analysis, and broad-based experience to upgrade to an IT infrastructure that will act as the solid basis to handle critical business needs and ease future growth.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses require direction and insight to navigate through an ever more complicated maze of IT options offered for enabling growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting services with the genuine interests of customers. Mixing network support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being driven by the true needs of a customer.

How to Contact Progent
In case your Laredo, Texas company needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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