Fast, Low-cost Online Network Technical Support for Laredo, Texas Small Businesses
For more than twenty years, Progent has specialized in providing world-class network support services to clients who have small-business budgets. Progent has built a powerful service system that features a cost-effective, seamless virtual office infrastructure, sophisticated online repair technology, a large pool of consultants certified in a broad array of IT disciplines, a Help Desk service model that maximizes efficiency and guarantees follow-through, a worldwide team of on-line service experts, in-person service availability for the majority of most zip codes in the United States, and a corporate ethos committed to fixing technical problems in the least time and at the least cost to customers.
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network service team. Co-sourcing can save money and help meet schedules for big projects such as application design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.
Key Areas of Expertise Supported by Progent's Consultants for Businesses in Laredo, Texas
Progent's national group of world-class experts provides support for all facets of information technology deployed by businesses of all sizes. Technologies served by Progent in and around Laredo include:
Service Delivery Options for Laredo, Texas Companies
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Support Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and tight cost control for an array of network service delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the expense or delay of in-person service calls. The experience of Progent's network engineers makes it possible to handle most IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about why to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection engineering, non-stop network engineering, virtualization strategies, plus integration, programming and support for small business applications such as financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and major system upgrades, longer term projects like management analytics software development and support, relational database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher degrees of availability, protection, and performance than is feasible with the class of in-house data center that is practical for most small companies. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems and data files are regularly archived and available for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition easy for customers to migrate to another support firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can support the multi- platform and non- standardized environments typical of small companies, and keeps control of the software in the client's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced online consulting to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Laredo, Texas Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network consulting enable small companies to sidestep the pitfalls related to over reliance on thinly staffed support firms or independent engineers.
Working with Progent's Experts enables your small business to:
- Avoid Over Dependence on Freelance Consultants
For network services, smaller companies sometimes rely excessively on freelance consultants. Though freelance support providers carry lower expenses than more substantial IT service firms and can afford to charge apparently smaller rates, they are occasionally too overworked to react rapidly to critical problems. If an independent consultant is busy with another client, sick, on travelling, or in class, the absence of backup staff may require your business to wait for help in case of a crisis. The more your company grows, system downtime or problems with line-of-business programs become more costly. The dollars you thought you were conserving on a freelancer can evaporate fast due to lost output. Also, when independent consultants encounter new problems, the lack of a large consulting group to count on for help requires them to train with the meter running while your company ends up with the bill for their continuing training.
- Have Access to Certified Professionals in Complex IT Solutions
Many smaller service firms or freelance consultants specializing in small company network support may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complicated network infrastructures with mixed platforms, numerous sites, VoIP systems, mobile workers, integrated accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's extensive group of experts can be valuable to your small business because big-company environments are by nature complex, support issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, availability, and security calls for enterprise-proven leading practices.
- Create a Solid Foundation for Growth
Small businesses typically start with a network implemented on a shoestring budget. Lacking a solid architecture, a series of improvised repairs often get piled on top of a marginal structure. As a business grows, stability and scalability problems can obstruct the productivity of the business. These networks need thorough evaluation, intelligent business planning, and in-depth experience to upgrade to an IT infrastructure that will provide the solid basis to handle current business requirements and support downstream growth.
- Team with Solution Consultants, Not Product Vendors
Small companies need direction and insight to navigate through an ever more complex maze of IT alternatives available for accelerating business growth and improving efficiency. They do not need an IT engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to align technical support with the real needs of customers. Mixing network support and product reselling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a client.
If your Laredo, Texas company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).