Laredo, TX Online Help from Certified Network Service Experts
Progent's computer support services can provide your Laredo, TX business affordable and consistent access to world-class consulting experts. By providing IT consulting service when you require it, offering specialized knowledge for key applications, delivering value-added services such as automated server monitoring, and billing only for services you receive, Progent gives your Laredo, Texas business an economical solution for maximizing the business value of small-scale office networks. Whether you have an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations to create and support a reliable and safe information network and to benefit from quick access to the experienced support typically available only to enterprises who are able to set up a sizeable internal IT group.

For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network support group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your company to design and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Laredo, Texas Office Networks
A Microsoft-certified Partner IT service company with a large group of Cisco Premier CCIE network experts and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Laredo, TX small businesses for a broad array of information technologies such as:

Support Delivery Options Available for Laredo, Texas Companies
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity records, consistent follow-up, and strict cost monitoring across an array of network service delivery modes that include remote repairs, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and repair hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more information concerning Progent's online network support services.

  • Onsite Support
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: in-person service professionals when you require them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with efficient phone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller companies typically are constrained by tight IT budgets and can spare scant management attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to make sure that small business computer systems are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security consulting, high availability network consulting, virtualization solutions, plus configuration, customization and support for business software such as accounting, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and massive system migrations, extended initiatives such as business reporting application development and customization, database application development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible using the type of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is constantly tracked, and systems are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of dependability and scalability but that is in addition easy for customers to transfer to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote consulting services to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can help with complex security projects like SIEM solutions to help enterprises comply with industry standards and government regulations for network information security and reporting.

The scope and size of Progent's consulting staff offer a powerful array of benefits to organizations wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT support, executing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for resolving real-world network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big invoices for quick repairs. Another benefit of by-the-minute billing is that customers will be less inclined to allow minor problems to stay unaddressed until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports given by every consultant to every customer. The practice of documenting and organizing support activity results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Laredo, Texas business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Progent can help businesses of any size to follow leading practices to set up SCVMM 2012 hosts, fabric, storage, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to move from an older version of SCVMM or from a third-party management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 environment so you realize the highest possible return on investment.

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Office 365 is Microsoft's extensive suite of productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are available in a variety of product bundles intended for markets ranging from individuals and home offices to global enterprises. Progent offers quick and affordable online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription options available with Office 365 and configure your information network with Office 365 so you realize top business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and maintain hybrid networks that transparently integrate on-premises and cloud resources.

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Progent's Microsoft-certified consulting experts can assist your organization to determine the value of Microsoft Exchange 2010 for your business and can assist you to plan and implement a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide quick return on investment by increasing your workers' efficiency, cutting the expense of equipment and service, streamlining management, and consolidating your vital communications technologies.

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Progent's CISSP-premier network security experts can assist organizations of all sizes with any aspect of IT security. Progent can implement cost-effective cybersecurity systems that guard a small business against advanced threats or Progent can plan, configure, and monitor an end-to-end security environment for hybrid networks that support local, remote, and mobile users sharing IT resources distributed over multiple physical datacenters and various clouds.

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Progent can assist your business to maintain System Center 2007 Configuration Manager to streamline administration, improve compliance, and boost productivity by ensuring that critical applications are always current, managing licensing, and reporting resource usage profiles so you can make smart purchasing decisions. When your organization is set to update your SCCM 2007 change management ecosystem, Progent can help you to plan and carry out a smooth migration to System Center 2012 Configuration Manager.

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Progent is a pioneer in affordably providing enterprise-class IT support to small companies. Progent's success in handling the network service requirements of the chronically underserved small company market is the combined result of key technical and operational innovations that have eliminated a great deal of the conventional expenses out of managing network support, injected unprecedented professional skill into the support mechanism, and significantly accelerated the solution process.

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Progentís computer outsourcing services for small companies include designing Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, managing migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, fixing chronic IT issues, and creating a company-wide security plan. Progent can help you maximize system availability and performance with fault-tolerant technologies, redundant network architecture, and proactive server monitoring. Progent also offers special project help for major migrations and can help with needs assessment, resource inventory, bill of materials development, vendor qualification, purchasing coordination, and complete documentation. Progentís IT outsourcing help also includes training for office productivity products such as Microsoft Office XP.

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Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to design custom line-of-business programs and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming uncooked information into useful insights into your business.

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SQL Server 2014 includes significant enhancements in critical areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite services including system design, configuration, management, remediation, and software development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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By using virtual servers, businesses can run multiple virtual servers on a single actual server. Virtual server technology allows businesses to enjoy all the advantages of server segmentation, but without the costs associated with purchasing additional server equipment. Virtualization is the critical technology behind private clouds, which offer important benefits such as reducing the costs of hardware, datacenter facilities, and administration while improving data protection, network availability, and disaster recovery. Other important server management technologies are network monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management specialists can assist you in all aspects of server virtualization and management to enable your company to cut costs and conserve time.

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Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2011 calls for a computer consultant with real-world background designing and building seamless, comprehensive business technology environments. Progent's SBS Server consultants have an average of more than a decade of experience integrating computer networks founded on Microsoft technology. This expertise assures you success in deploying, managing, and repairing IT solutions that include the Microsoft SBS Server package of servers and productivity software.

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Progent's Microsoft-certified consultants offer online or in-person expertise to help businesses of any size to plan, implement, manage, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier releases of SCDPM or from another backup/recovery system, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent offers occasional support for resolving especially stubborn problems, or full project management support. Progent's consultants can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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If your office network mixes Sun Solaris platforms with MS Windows, Progent can assist you to integrate your IT resources into a unified environment that permits all your operating systems to coexist for easy administration, transparent dataflow, high reliability, superior throughput, and strong protection. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings include IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and management, online network help and troubleshooting, in-person technical support, and Help Desk Call Center support.

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Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce expenses by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and onsite support services to help you to manage and repair your current Lync Server 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also help you to plan and execute a smooth Skype for Business upgrade.

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Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds developing ISA Server-based security installations for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that meets your network protection needs without overly restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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Progent's Microsoft-certified Windows 2003 Server engineers can provide network help and IT consulting for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, update, and support services include network design, deployment, project management, on-premises and off-site network support and repair, Call Center services, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.

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Nagios for Linux Engineers
Consultant for Linux Network Monitoring, Nagios and MRTG

Nagios and MRTG are powerful, Open Source monitoring utilities that operate under the Linux OS and can be deployed to analyze UNIX environments, Microsoft Windows systems, or multi-platform environments in which Linux and Windows run side by side. Nagios lets system support engineers to track network services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to graph the bandwidth in and out of SNMP-enabled network appliances such as processors, routers, and switches. Progent's network monitoring engineers can show you how to utilize both these programs to tune and troubleshoot your computer network.

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Progent can provide affordable remote consulting to help businesses of any size to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design and review, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid cloud ecosystems that seamlessly integrate Amazon AWS resources. Progent offers as-needed expertise to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on time and within budget.

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Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

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Progent's Cisco IP phone and video IP phone experts can assist you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

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Progent offers national urgent technical support and troubleshooting services for companies who run environments based on variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote technical support offers optimum return for your IT budget by protecting client efficiency and shortening the hours charged for computer repair services. Advanced remote support technology and experienced technicians and engineers combine to enable Progent to handle most IT issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to help with the most challenging network problems.

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If your organization does not require immediate remote support but expects to need technical services with your information system in the near future, you can save time and money and ensure that the appropriate IT skill will be available when you require it by getting in touch with a Progent sales agent and registering as a client. For details, call 800-993-9400 or send email to information@progent.com.

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Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.

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Progent's expert solution designers and programmers can help your company to build customizations to Microsoft GP/Great Plains that support the special needs of your organization while retaining the benefits of seamless Windows integration. Progent can also provide expertise with a range of software development tools that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.

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Exchange Server 2013 includes major improvements to the functionality of Microsoft Exchange 2010 and introduces powerful innovations plus a revamped structure. These enhancements favorably impact key areas including ease of administration, high availability (HA), security, cost of ownership, collaboration, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Microsoft Exchange 2013, create an efficient test and rollout strategy, and train your IT team to manage your Exchange Server 2013 environment. Progent also offers ongoing remote support and management for Microsoft Exchange Server 2013.

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Progent provides customized online training for an array of desktop applications and operating systems including Microsoft Office Excel, Word, PowerPoint and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online instruction provides the benefits of conventional physical classroom instruction, such as instant communication between students and teachers, but eliminates the costs of transportation and the challenge of attempting to accommodate the schedules of multiple students. Offered to individuals or groups of any size, Progent's live online training allows the trainer to conduct the class from an online office while the clients can be spread across a campus or all over the the U.S. Live online education supports powerful teaching aids like broadcast white boards, real-time questions, and collaborative desktops. Classes can be short and targeted to specific subjects or extended in duration and broader in coverage.

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Progent's Microsoft-certified consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises evaluation and upgrade services for Windows 10 offered by Progent's experts include ROI analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, telecommuter access, data and identity security, automated provisioning and management, network design, wired/wireless convergence, business continuity planning, custom training for IT support staff and end users, and ongoing technical help.

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Progent's Meraki Wi-Fi access point experts offer online and onsite support to help organizations of all sizes to plan, deploy, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and manage Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to build a cohesive network infrastructure that delivers the same access, performance, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or computing device.

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Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 offered by Progent include Return on Investment analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, automated provisioning and administration, network optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and users, and ongoing consulting support.

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Les Kent has a 35-year history of successful technology integration, business management, sales, and operations. He has shown a knack for creating elegant IT solutions during his time as as a network architect, software developer, project manager, implementation consultant, and problem solver for small businesses, new ventures, and major enterprises.

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Progent provides three basic types of Contact Center support : Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts offers your customers instant access to a reliable technical resource with years of experience providing phone support and remote access repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Helpdesk a positive reputation as a solid contributor to company productivity. Progent's target is to resolve rather than simply record problems.

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Before Progentís MOM-based solution, system issues were approached reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend reports sent by Microsoft Operations Manager, Progent can now address network troubles before they becomes critical enough to disrupt network availability. Thanks to MOM, Progent can deal with incipient problems before customers are aware that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to deliver small business IT systems enterprise-class service continuity, safety and productivity.

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SQL Server 2014 includes significant improvements in key areas including performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services that include planning, configuration, management, troubleshooting, and application development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

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Microsoft Lync Server 2013, now called Skype for Business, enables organizations of any size to create a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony across a broad range of desktop and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can help you to assess the advantages of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your management staff and users. Progent has expertise in key components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.

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ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it.

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Progent can provide online and onsite consulting to help your organization with any phase of business intelligence reporting from troubleshooting or enhancing applications to planning and implementing a comprehensive BI solution. Progent's BI experts can assist you to maintain your current BI system, assist you to upgrade reports and databases from a discontinued reporting product to a current one, and deliver as-needed online training to meet your individual needs. Progentís management reporting and analytics consultants offer expertise in all popular business analytics reporting tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

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Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent continues to offer consulting assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to migrate to the latest firewall products from Cisco. Progent's Cisco-certified experts can help you design and implement a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.

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Progent can provide the support of certified consultants as well as seasoned software programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and certified data security consultants to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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Progentís National Support Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support engineers offer phone help and online secure network access to troubleshoot and resolve technical problems quickly and affordably. The scope of IT expertise available from Progent's team of nationwide service engineers makes it possible to escalate even the most difficult problems to appropriate experts as required.

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Progent can provide the services of BlackBerry-premier experts who can help small organizations to plan, administer, and repair BlackBerry technology affordably and successfully, doing away with the need for an in-house BlackBerry expert and minimizing the cost and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers offer in-depth experience working with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote support model, provides small companies a cost-effective solution for integrating BlackBerry technology productively into their IT system.

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Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are built on proven virtualization technologies that allow small companies with mixed- platform IT systems to save dramatically on the expense of capital equipment, system maintenance, and network management while benefiting from world-class reliability and an unmatched degree of vendor independence.

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Progent's Cisco Jabber consultants offer online or on-premises support to assist businesses of all sizes to plan, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced expertise for the products, technologies and services that go into building an end-to-end Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration ecosystem.

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Cisco has developed an extensive array of routers that includes appliances designed to deliver the security, bandwidth, and availability required by organizations from branch offices to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can show you how to choose and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS operating system, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.

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Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying Cisco ISR routers with CUBE VoIP networking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

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Progent offers affordable remote consulting services for all editions of Office Access including desktop and browser-based versions and can provide expert help for Access application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also can provide custom webinar classes for Office Access development and database administration.

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Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and troubleshoot a system-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you test your 64-bit environment to verify that it supports all of the important 32-bit programs which you intend to retain plus the new 64-bit editions of applications you plan to install.

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Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner and safer AD environment. Both versions also offer the long-term advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime.

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Cisco offers a full array of routers including routers designed to provide the protection, bandwidth, and reliability demanded by customers ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and network availability. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Routers.

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Progent's Cisco-certified wireless integration experts can help you to deploy, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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Progent provides national remote technical support and troubleshooting services for companies that operate Apple macOS and OS X networks or whose information systems include a mix of Apple Mac and Microsoft products. Progent's consultants can provide Apple macOS and OS X clients a variety of services such as desktop assistance, upgrading to the most recent version of macOS from legacy editions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help you with iPhone and iPad integration and management, or moving to iCloud. Remote IT help offers optimum return for your information technology budget by extending client efficiency and shortening the time charged for computer analysis and repair. Advanced remote support technology and skilled technicians and consultants allow Progent to handle most network problems without squandering time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with over the phone or through a combination of phone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISSP premier security professionals to help with the most difficult system problems.

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Progent provides clients the services of engineers who have been awarded some of the IT industry's most prestigious credentials. Progent thinks that customers have the right to know that their computer service professionals have formal training as well as broad real-world experience so that Progent's customers can engage Progent's service with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts brings priority for significantly superior vendor support than is available to non-certified service providers, enabling Progent to deliver clients a better level of IT support. In other cases, recognized credentials such as CISA or ISSAP for network security can aid corporate clients to show compliance with regulatory demands by engaging the services of accredited IT professionals.

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If your organization does not need immediate remote support but you think you will need assistance with your information system soon, you can conserve time and expenses and guarantee that the right IT skill will be ready when you require it by getting in touch with a Progent sales agent and signing up as a customer. For details, call 800-993-9400 or email information@progent.com.

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If your company network combines Sun Solaris technology with Windows, Progent can assist you to integrate your computers into a unified environment that permits all your OS platforms to coexist for easy management, transparent information exchange, high reliability, enhanced performance, and tight security. Progent's Solaris and MS Windows integration assistance offerings include IT architecture integration and support, consulting for Windows services for UNIX, online server monitoring and management, online network support and troubleshooting, in-person technical support, and Help Desk outsourcing.

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Progent provides nationwide remote help and troubleshooting services for businesses that run Sun Solaris networks or whose IT systems include a combination of Solaris and Microsoft products. Online IT help offers maximum leverage for your information technology budget by protecting client productivity and limiting the time charged for network repair services. Sophisticated online support utilities and skilled technicians and engineers allow Progent to handle most IT problems without wasting time and money by going to your site. In the vast majority of situations your network problems can be remediated over the phone or through a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE network engineers and CISA and CISM premier security specialists to assist with the toughest network issues.

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ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital devices that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your business.

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Progent offers three essential kinds of Help Desk support : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your customers convenient access to a dependable technical group with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on earning the support Call Center a respected image as a key contributor to company performance. Progent's target is to resolve rather than simply report problems.

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Cisco's security and remote connection products for small businesses offer a complete range of easy-to-administer security solutions to help safeguard your local and remote information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional consulting staff includes experienced specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit most closely with your business objectives.

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Mid-sized companies can derive all the benefits of Microsoft Operations Manager 2007 and have fast access to Progentís Microsoft and Cisco Premier Certified network support experts. Thanks to Progent's affordably priced IT support packages, mid-size businesses can select a basic co-sourcing package built around Operations Manager 2007 with network monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent offers a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer medium-size business networks world-class availability, security and productivity.

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Progent's expert consultants can help you define and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network disruption, simplifies ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to finish your move rapidly and economically. Progent's Exchange 2007 help, repair, and consulting offerings include assistance with the integration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange Server 2007.

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Progent's seasoned team of network consultants and application experts have extensive background delivering online and onsite support for businesses of any size who want to incorporate Android phones and tablets into their IT systems so that users can be productive from anywhere. Progent offers the range of know-how to resolve technical issues that span multiple vendors and that represent a mix of legacy and current information technology. Progent provides affordable remote expertise to assist you with any facet of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to help you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major IT initiatives on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide support for operating systems, apps, management utilities and network infrastructure. Progent also offers customized group or individual classes to show you how to manage and operate Android phones efficiently.

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Progent's Microsoft-Certified SQL engineers can provide a range of support services to help small and midsize companies to plan, configure, administer, and repair MS SQL Server 2008 solutions in order to gain the optimum strategic benefit from Microsoft's advanced RDBM platform. Also, Progent can provide help with network architecture, company-wide security, and software programming to increase the strategic value of your SQL Server 2008 network.

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E-Mail Guard is Progent's economical anti-spam and antivirus solution that offers small businesses enterprise-quality protection against spam, viruses, directory harvesting, and other types of e-mail-based attacks on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a full suite of web-based antispam and virus defense services that defuse email assaults before they can breech the network firewall. Perimeter Manager also lets administrators monitor and manage their email systems, regardless of server vendor, hardware type, or data center location.

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Progent provides high availability load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content delivery products including Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.

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Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Cisco's security and remote access solutions for small to mid-size companies represent a full array of easy-to-administer protection hardware and software to help you protect your entire information system. Cisco's VPN line includes routers, firewalls, and VPN access concentrators. Progent's professional staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your corporate goals.

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Progent's Cisco-certified Wi-Fi technology experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity.

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If your company network combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can show you how to incorporate your computers into a cohesive network that allows all your operating systems to run side by side for easy management, seamless information exchange, high reliability, enhanced throughput, and tight security. Progent's UNIX and Microsoft Windows coexistence assistance offerings include IT infrastructure integration and service, consulting for Windows services for UNIX, online server monitoring and administration, remote technical support and repair, on-site technical support, and Help Desk Call Center outsourcing.

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Progent offers affordable remote assistance to assist your business to plan, deploy, and fix any facet of your iOS and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or support a resilient, protected and scalable network infrastructure that aligns with your computing model. Progent also offers online or onsite training for individuals or groups to help manage and use your iOS devices in a secure, collaborative ecosystem that maximizes the strategic value of your IT system.