Low-cost Network Help from Microsoft and Cisco Certified Experts for Companies in Laredo, TX
By delivering world-class know-how when you require it, making available in-depth knowledge for key applications, offering innovative services such as virtual data center hosting, billing only for services delivered, and charging no setup fees or retainers for standard services, Progent helps you to increase the business value of your It network and reduce service expenses. Progent understands that information system security, dependability, and performance are just as important to small companies as to major corporations but that small companies lack the leverage to spend heavily in computer networks and in-house service staffs. Progent's fundamental value proposition is that no network support organization can match Progent's capability to provide the network support expertise your company requires when you need it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the skills of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects like software programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can also provide the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Popular Practice Areas Serviced by Progent's Consultants for Companies in Laredo, Texas
Progent's nationwide group of world-class consultants offers help for virtually all aspects of network systems used by companies of any size. Practice areas supported by Progent in Laredo include:

Service Delivery Options for Laredo, Texas Businesses
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing network support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost control for an array of IT support delivery options that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progent’s Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or time loss of on-premises support visits. The experience of Progent's network consultants allows them to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to register for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who require fast and reliable access to an online Help Desk Call Center with effective phone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Because smaller companies usually are constrained by limited information technology funds and can spare little executive attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that business computer networks are always productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop it system engineering, server virtualization solutions, plus integration, customization and support for small business software including accounting, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office moves and major system upgrades, extended projects such as management analytics software programming and support, database application programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and SQL Server to provide small companies with greater levels of dependability, security, and performance than is possible using the class of on-site data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is continually monitored, and systems are regularly archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the licenses in the customer's hands so that moving to a different virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting support to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government requirements for IT data protection and reporting.

The breadth and depth of Progent's engineering team offer a unique array of advantages to organizations trying to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, at the front lines of IT support, performing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only world-class technical capability, but also a support engineer with field-tested approaches for resolving actual IT problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for quick repairs. An additional advantage of granular invoicing is that clients will not be inclined to permit less critical issues to stay unaddressed until they grow into big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by each consultant to each customer. The practice of documenting and organizing service records allows more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Small companies who utilize freelance service providers or who employ internal IT personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Laredo, Texas company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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