Laredo, TX Remote Support from World-class Computer Troubleshooting Experts
Progent's computer network help services can deliver your Laredo, TX company budget-friendly and dependable support from Microsoft and Cisco certified consulting experts. By providing network support service when you need it, offering specialized expertise for mission-critical technologies, offering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent gives your Laredo, Texas business an economical alternative for optimizing the productivity of small business networks. Whether you run an onsite system, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to create and support a reliable and secure IT system and to benefit from fast access to the experienced help ordinarily restricted to enterprises who are able to afford a large internal information technology staff.
For larger businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT service group. Co-sourcing can save money and help meet schedules for big projects like software development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations.
Progent can also provide access to certified experts to help your business to plan and execute your cloud computing strategy.
Core Areas of Expertise Serviced by Progent's Consultants for Business Networks in Laredo, Texas
Progent's national team of industry certified consultants offers assistance for virtually all aspects of information technology deployed by businesses of any size. Technologies supported by Progent in and around Laredo include:
Service Delivery Options for Laredo, Texas Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering IT support is based on the Call Center structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service documentation, dependable follow-up, and tight cost control across an array of IT service delivery modes that include remote troubleshooting, in-person support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair network issues without the expense or delay of in-person support visits. The background of Progent's IT engineers allows them to handle most network problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional information about Progent's remote computer support expertise.
- On-site Support
Progent provides on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support engineers to give small and midsize businesses the best of both worlds: on-premises support professionals when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more about how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, visit Online Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses affordable access to world-class consultants who can provide help with vital products and technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, high availability network consulting, virtual server solutions, plus configuration, programming and support for business software such as accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as site moves and massive system upgrades, extended projects such as business reporting application programming and support, database application programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as disaster recovery and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in a setting that not only provides the highest level of dependability and extensibility but that is also simple for clients to migrate to a different service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the mixed- OS and non- standardized networks typical of small businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Laredo, Texas Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise network consulting enable small and midsize companies to sidestep the problems associated with over dependence on thinly staffed service firms or individual engineers.
Working with Progent enables your small business to:
- Prevent Over Dependence on Individual Support Consultants
For IT support, small companies often depend heavily on individual engineers. Although individual support engineers have lower overhead than more substantial support firms and can typically charge nominally smaller fees, individuals are occasionally too overworked to react quickly to critical situations. If an independent consultant is busy with different client, sick, on vacation, or in class, the lack of replacement personnel may require your company to wait for help during a crisis. As your company grows, network downtime or problems with line-of-business applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a large engineering group to depend on for assistance requires them to train with the meter running while your company winds up footing the bill for their continuing education.
- Have Access to Experts in Complex Information Technology Issues
The majority of smaller service firms or freelance consultants who concentrate on small business network support may excel at providing connect-the-dots fixes but lack the experience to deal efficiently with complicated network configurations with a variety of platforms, many offices, VoIP systems, mobile workforces, interconnected financial and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your business because enterprise environments are inherently complicated, support issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires enterprise-tested best practices.
- Build a Firm Basis for Growth
Small businesses typically begin with a network cobbled together on a tight budget. Without a solid architecture, a sequence of band-aid fixes commonly get piled on top of a marginal structure. As a company evolves, stability and expandability issues can undermine the productivity of the organization. These environments require thorough assessment, smart strategic analysis, and in-depth experience to migrate to a network environment that will act as the solid foundation to meet critical business needs and support future expansion.
- Partner with Solution Consultants, Not Product Vendors
Small businesses need guidance and education to work through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This permits Progent to match technical support with the genuine needs of clients. Mixing IT support and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the actual requirements of a small business.
How to Contact Progent
In case your Laredo, Texas business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).