Laredo, TX Online Support from World-class Computer Network Service Experts
Progent's network support services can provide your Laredo, TX company affordable and dependable access to world-class network engineers. By providing network support help when you need it, providing specialized expertise for vital technologies, offering unique support such as automated server monitoring, and charging only for services you use, Progent gives your Laredo, Texas company an economical solution for optimizing the productivity of small-scale business information systems. Whether you run an onsite system, rely on cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to build and manage a reliable and safe IT system and to have quick access to the seasoned support usually available only to businesses who are able to afford a large in-house information technology staff.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house network service team. Co-sourcing can save money and help meet schedules for major projects such as software programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited experts to assist your business to plan and implement your cloud strategy.
Core Practice Areas Supported by Progent for Laredo, Texas Business Networks
As a Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco Certified CCIE networking experts and Apple Computer certified engineers, Progent provides emergency assistance and low-cost online consulting to Laredo, TX small businesses for a wide array of information technologies such as:
Support Delivery Alternatives for Laredo, Texas Companies
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Service Model ensures fast response, thorough service documentation, dependable follow-through, and strict expense control for a range of network support delivery alternatives that include online repairs, in-person help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: in-person support professionals when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, server virtualization solutions, plus configuration, programming and training for small business applications including accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and major software migrations, extended projects such as management information software programming and support, relational database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical applications such as Exchange and Microsoft SQL Server in order to provide small companies with higher levels of availability, protection, and performance than is feasible using the class of on-site data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can save you the expense of creating and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly monitored, and systems are consistently archived and available for full and rapid recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to another service provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of small companies, and keeps control of the software in the client's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system security and can help with advanced security programs such as SIEM solutions to help companies meet industry guidelines and statutory requirements for IT data security and reporting.
The scope and depth of Progent's consulting team bring a powerful set of benefits to organizations wishing to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, in the trenches of network service, executing a wide range of technical projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for solving actual IT problems rapidly.
Learn more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big invoices for quick fixes. Another advantage of granular billing is that clients are not tempted to permit incipient problems to stay unaddressed until they grow into major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by every staff member to each client. The discipline of documenting and organizing support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
Find out more about Progent's knowledge transfer services.
In case your Laredo, Texas company wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).