Professional Online Troubleshooting for Laredo, Texas Computer Networks from Certified Engineers
Small businesses have typically been underserved by large IT service organizations. Some small companies permit themselves to become dangerously reliant on freelance consultants or small support firms who don't have the bandwidth or comprehensive knowledge to respond promptly or effectively to technical crises. Other small businesses turn to mass-market support firms staffed with technicians trained to offer standardized solutions to ordinary problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standardization that characterizes small company information systems.

Progent's proven approach to providing affordable and successful network support to small companies has made Progent one of the premier Microsoft-certified network consulting firms in the industry. Progent has provided online support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).

For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of certified consultants to assist your business to plan and execute your cloud strategy.

Popular Technologies Serviced by Progent's Consultants for Businesses in Laredo, Texas
Progent's nationwide group of industry certified consultants provides help for virtually all aspects of network systems used by organizations of all sizes. Practice areas served by Progent in Laredo include:

Service Delivery Alternatives Available for Laredo, Texas Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity records, reliable follow-through, and strict cost monitoring for an array of IT service delivery alternatives that include online repairs, in-person help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's remote computer support expertise.

  • Onsite Support
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more about why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, refer to Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class consultants who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest products, network protection engineering, fault tolerant network consulting, virtual server solutions, plus configuration, programming and support for business software including financials, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including site moves and major software upgrades, extended projects such as upgrading a legacy MRP platform to a modern MS Dynamics or Dynamics 365 solution, relational database application development and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and malware cleanup.

  • Network Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size companies to plan, deploy and troubleshoot the infrastructure for telecommuters. Aspects of network infrastructure where Progent's consultants offer support include secure and efficient VPN connections, VDI desktop software, router integration, Wi-Fi network planning and deployment, and robust Internet access. For details about Progent's network infrastructure consulting services for at-home workers, go to infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition easy for customers to transfer to another service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit companies with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can handle the multi- OS and non- standardized networks typical of smaller companies, and retains control of the licenses in the customer's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Laredo, Texas Businesses
Progent's staff size, breadth of technical skill, and familiarity with corporate network support enable small and midsize companies to sidestep the problems associated with excessive dependence on thinly staffed support organizations or individual engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, smaller companies sometimes depend excessively on individual engineers. Though freelance service engineers carry lower overhead than larger IT service organizations and can afford to bill nominally lower fees, individuals are often too overworked to react rapidly to urgent situations. If an independent engineer is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to wait for help during an emergency. As your small business grows, system unavailability or difficulties with line-of-business programs get more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance consultants encounter new technologies, the unavailability of a large consulting team to depend on for help requires them to train on the job while your company ends up with the costs for their ongoing education.

  • Gain Access to Expertise in Advanced IT Issues
    Many small support firms or independent consultants focused on small company network consulting may excel at providing routine solutions but lack the seasoning to work efficiently with complex IT environments that have a variety of operating systems, multiple sites, Voice over IP implementations, remote workers, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your company because big-company networks are by nature complicated, support issues demand thorough knowledge in numerous technical disciplines, and reaching a high level of robustness, availability, and security requires industry-proven best practices.

  • Create a Firm Foundation for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Lacking a solid architecture, a series of ad hoc repairs often get thrown onto of a weak structure. As a business grows, stability and scalability issues can obstruct the productivity of the organization. Such environments need proper assessment, intelligent business analysis, and broad-based experience to upgrade to a network infrastructure that will provide the reliable basis to handle current business requirements and support downstream expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses require guidance and insight to navigate through an ever more complex array of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT consultant or service firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services only. This allows Progent to match technical support with the genuine needs of customers. Mixing network consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the actual needs of a small business.

How to Contact Progent
If your Laredo, Texas company needs to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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