Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most successful products for maintaining location-independent access to email, scheduling, web applications, and other critical business data. Progent can provide Las Vegas, Nevada companies support from BlackBerry-certified consultants who can assist companies to maintain existing BlackBerry environments or transition efficiently to a current smartphone solution.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the norm for businesses of all sizes, successful integration and support of BlackBerry solutions has become more difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and shared databases, small businesses often turn to outside consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-qualified engineers who can assist small organizations to plan, manage, and repair BlackBerry environments economically and efficiently, eliminating the requirement for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven remote support model, provides small businesses an affordable alternative for integrating BlackBerry technology productively into their IT network.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to track and support BlackBerry devices throughout your company, define security policies that are right for your company, customize mobile software, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Consulting Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, providing a centralized platform for controlling key tasks such as device deployment, updates, and retirement while also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry Enterprise Server Configuration Support

BES Server offers a variety of security options starting with advanced data encryption of messages sent between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of security to meet the specific requirements of your mobile network. Progent's BlackBerry certified engineers can help you to choose powerful security functions and enable them remotely. Examples of these over-the-air selectable security features are:

  • Disable a device
  • Wipe information from a missing device
  • Lock out Bluetooth functionality
  • Enable internal protection against malware

BlackBerry BES Server also provides flexibility in determining how to keep BlackBerry users from installing or executing unsecure or prohibited applications. Progent can help you to choose protective techniques such as:

  • Specify exactly which programs are allowed on the device
  • Prevent external software from using persistent memory on the device
  • Select what functions external programs can use on the smartphone
  • Restrict the kinds of connections external software running on the BlackBerry device can establish
  • Prevent all third-party programs from being installed or run on the device

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, editing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified service professionals can also assist you to troubleshoot a wide range of problems associated with synchronization, handset detection, email consistency, web access, wireless connectivity, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small business networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses low and, by solving problems promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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