Immediate Online Troubleshooting for Las Vegas Nevada Computer Networks
Fast Remote Consulting for Las Vegas NetworksFor organizations located in Las Vegas Nevada, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. This lowers direct expenses because service calls use up minimal billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing model for remote support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes manage to end up as big tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-proven methodologies which permit the highest level of effectiveness for online consulting and repair for IT systems of all sizes. Progent's Technical Response Center can communicate with your company's network remotely without violating corporate security.

Progent's proven customer support database application maintains extensive histories of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services rendered to each Progent client by any Progent consultant. This archive of issues and responses is stored as an easily searchable proprietary knowledge base that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit priority access to vendors' internal support staff so Progent's online service experts are able to come up with the best solutions promptly.

Online services offered by Progent to companies in Las Vegas Nevada include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and restore, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your designated IT management personnel and your Progent technical consultant so potential problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and rapid recovery of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and give your password you are requested to verify who you are via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For details about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Help Desk Service provides a seamless extension of your in-house network support organization. End user access to the Service Desk, provision of support, problem escalation, trouble ticket creation and updates, performance measurement, and maintenance of the support database are cohesive whether incidents are resolved by your in-house support staff, by Progent's team, or by a combination. You have unrestricted versatility to extend or reduce your part of technical support activity as required. Progent provides initial deployment and onboarding of the professional services PSA software plus documentation, testing and training. To learn more about ProSight Co-Managed Support, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of experienced network consultants gives your clients in Las Vegas Nevada instant contact with a reliable technical support group with years of background delivering telephone-based support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a solid driver of business efficiency, and Progent's intent is to fix instead of simply annotate technical issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in specific application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Las Vegas Nevada online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing possible trouble spots before they evolve into downtime, automated monitoring can minimize stressful and costly service failures. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments based on a combination of operating systems.
How Your Las Vegas Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Las Vegas Nevada, Progent's online computer support engineers are ready to provide expert and cost-effective system help the instant your business has to have it. Over 20 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Las Vegas organization relies on a local independent support technician or maintains a full time organization that know how to handle ordinary network problems, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in Las Vegas Nevada
Progent's remote support services allow your Las Vegas business to enjoy the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most businesses in Las Vegas Nevada, local network support resources, whether made up of independent consultants or an internal maintenance staff, can deal with the majority of network issues. On the other hand, IT crises might strike when local resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service personnel. In these cases, Progent's online service experts offer a convenient, quick, and budget-friendly solution to augment your local help and to convey valuable knowledge to improve your ability to handle downstream issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses often rely on individual freelance service providers. Although independent consultants carry smaller overhead than big support firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your network stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically begin with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of product alternatives available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical background, refined support tools, and familiarity with corporate IT allow offices to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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