Fast and Affordable Online Help for Las Vegas IT Networks
For organizations located in Las Vegas or anywhere in Nevada, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts offer excellent leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing avoid situations where quick fixes somehow end up as substantial tabs. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that permit the maximum level of effectiveness for online help and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to connect to your environment without breaching corporate security.
Progent's powerful service database application stores detailed histories for all service that Progent's clients have received. Progent's team consultants have access to the records of all help delivered to each Progent customer by any Progent engineer. This database of problems and solutions is structured as a quickly accessible internal database that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' internal support staff so Progent's remote service specialists can come up with the best resolutions promptly.
Online technical services provided by Progent to businesses in Las Vegas and throughout the state of Nevada include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers offer computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and indicates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can resolve the most stubborn challenges associated with network design, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value since their broad experience allows them to fix problems quickly. In common instances, less experienced service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your network by means of state-of-the-art remote troubleshooting technology to perform quick, safe, and affordable analysis and repair.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of connectivity appliances by providing services that include:
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover quickly following a damaging penetration. Security support services offered by Progent include: thorough network security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Las Vegas Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the budget to assemble and manage an in-house Call Center but who want quick communication with an effective Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the most difficult network problems, or be available in overflow situations when your ordinary resources are too busy.
Progent's Call Center team of experienced information technology professionals offers your customers in Las Vegas or anywhere in the state of Nevada immediate contact with a reliable technical support resource with substantial background delivering phone help and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's aim is to fix and not just annotate IT issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group offers online professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Las Vegas, or anywhere in the state of Nevada, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they grow into crashes, automated monitoring can minimize inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Las Vegas or throughout the state of Nevada, Progent's phone-based computer support engineers are ready to provide effective and economical IT help the moment your business requires it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Las Vegas business deals with a local independent support technician or maintains an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to fix sudden system emergencies or particularly challenging integration problems.
Benefits of Progent's Network Help for Companies in Las Vegas
Progent's online network troubleshooting services enable your Las Vegas business to realize the advantages of timely, expert IT support without the expense of managing a full-time IT organization. Your network will derive added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:
- Convenient remote extension of your on-site IT resources
With most offices in Las Vegas and throughout Nevada, local network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of network issues. However, IT crises can spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call support professionals provide an easy, fast, and affordable solution to supplement your regular help and to pass on useful knowledge to improve your capability to handle future issues in-house.
- Less Reliance on Freelance Service Providers
For network support, smaller businesses often rely on individual freelance consultants. Although independent service people have less overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your business to go without help during an IT crisis. As your network grows, system downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your IT system remains available.
- Create a Scalable Foundation for Smooth Growth
Companies typically start with an information system implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. Such poorly built systems require careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can deliver the stable foundation to handle critical business requirements and ease downstream growth.
- Work with Problem Solvers Rather Than Product Resellers
Smaller businesses require guidance and technical training to negotiate an increasingly complicated maze of technology options available for promoting business growth and improving efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of IT support, performing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.