Fast Remote Technical Support for Las Vegas Nevada Computer Systems
For organizations located in Las Vegas Nevada, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. This reduces immediate costs because solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where quick fixes manage to end up as big tabs. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies which permit the highest level of efficiency for online help and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your network remotely without compromising network security.
Progent's sophisticated customer support reporting system includes detailed records describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services rendered to each Progent customer by any Progent consultant. This database of issues and responses is structured as a conveniently exploitable proprietary database that permits Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow priority access to manufacturers' internal engineering staff so Progent's remote service experts can find the best resolutions in the least time.
Online services offered by Progent to clients in Las Vegas Nevada include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can provide network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can handle the most stubborn issues encountered in network planning, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs offer excellent value because their deep expertise permits them to fix problems quickly. In typical cases, less qualified service providers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of advanced remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recover quickly following a serious breach. Security support services offered by Progent include: thorough data security assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide range of computer technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server consolidation and easy management in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance analyzing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Las Vegas Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Call Center software products to address the particular needs of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk team to handle high-demand events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology professionals provides your workers in Las Vegas Nevada rapid access to an effective support group with years of experience providing telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of company performance, and Progent's intent is to fix rather than just document network issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional engineering expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Las Vegas Nevada online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By detecting possible problems before they grow into network outages, system monitoring can head off inconvenient and expensive network crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a variety of platforms.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Las Vegas Nevada, Progent's phone-based computer support specialists are ready to provide professional and cost-effective IT support the moment your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Las Vegas company deals with a regular independent support technician or maintains an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to fix unexpected network crises or particularly tough integration problems.
Features of Progent's Remote Network Support for Las Vegas Nevada
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer offices in Las Vegas Nevada unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's experts can provide your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Las Vegas Nevada and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online help and requires no ongoing retainer for support services delivered during normal business hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from authorized specialists with skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support in specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Application Design
Apple Mac Support
Amazon MWS Programming
By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that address the special requirements of your business.
- State of the Art Remote Access Tools
Secure online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise demand an expensive onsite visit. State-of-the-art online connectivity tools and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High System Uptime
For offices with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained businesses whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.