Fast Remote Help for Las Vegas Nevada Networks
For businesses located in Las Vegas Nevada, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system problems rapidly. This reduces direct expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online consulting expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the support that you receive. Unlike many remote service firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast solutions manage to end up as substantial bills. Progent's skill at dealing with problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies that permit the maximum degree of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your company's network remotely without violating corporate security.
Progent's sophisticated technical support database application maintains thorough documentation describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of assistance provided to every Progent client by any engineer. This history of issues and repairs is structured as a conveniently retrievable support knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from vendors' in-house engineering staff so Progent's remote consulting experts are able to find the best resolutions promptly.
Remote services provided by Progent to businesses in Las Vegas Nevada include:
Certified MS Windows Support
Progent's Microsoft-premier remote service professionals can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and validates a person's network technology knowledge at the master level. Cisco CCIEs can deal with even the most difficult problems occurring in network infrastructure design, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to fix problems rapidly. In common instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using state-of-the-art remote support tools in order to perform quick, secure, and economical diagnosis and repair.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or help your company to clean up rapidly after a damaging breach. Security support services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide array of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Las Vegas Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk Call Center application software to address the unique demands of your corporation, or adding temporary online personnel to work with your existing Help Desk resources to handle unusually busy events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced information technology consultants offers your computer users in Las Vegas Nevada immediate assistance from a reliable network service resource with substantial experience delivering phone consulting and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a crucial contributor to company productivity, and Progent's target is to resolve rather than merely report technical problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced consulting expertise and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, programming, and education services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Las Vegas Nevada online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so your network support is proactive rather than reactive. By anticipating possible trouble spots before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Las Vegas Nevada, Progent's phone-based computer support specialists can deliver effective and economical IT support the moment your company needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Las Vegas company works with a regular independent support technician or maintains a full time organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to deal with sudden network crises or particularly complex integration problems.
Features of Progent's Remote Network Services for Las Vegas Nevada
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Las Vegas Nevada unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the cost and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Las Vegas Nevada and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for phone help and asks for no periodic subscription fee for services provided during normal business hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support in specific business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized source for network generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that address the special requirements of your company.
- Sophisticated Online Access Software
Protected remote connectivity permits Progent's service professionals to see precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require a costly personal visit. State-of-the-art remote access tools and expert engineers combine to allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for High Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the forefront of IT service, performing a broad variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only world-class technical help, but also a support engineer with proven approaches for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help by the minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each staff member to each client. The discipline of documenting and organizing service records results in more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.