Immediate Online Technical Support for Las Vegas Nevada Information Networks
For organizations in Las Vegas Nevada, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve most network issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where quick fixes manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized technologies and field-tested methodologies which ensure the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your company's computer system without breaching corporate security.
Progent's sophisticated service database application maintains comprehensive documentation of the support that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance rendered to every client by any consultant. This history of trouble tickets and fixes is stored as a quickly searchable proprietary database that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting specialists are able to find optimal solutions in the least time.
Remote support provided by Progent to companies in Las Vegas Nevada include:
Authorized Windows Experts
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network engineers, and indicates a consultant's networking skills at the master level. CCIEs know how to handle even the most stubborn problems surrounding network infrastructure planning, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise permits them to fix problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via state-of-the-art on-line troubleshooting technology to perform quick, safe, and affordable diagnosis and repair.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity appliances. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to clean up quickly after a serious breach. Security solutions available from Progent cover thorough data security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration with local Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad array of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote help diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight series of outsourced network management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are requested to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For details about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Las Vegas Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center software products to meet the particular demands of your company, or adding temporary online personnel to reinforce your existing Help Desk group to deal with demanding situations like software transitions, major upgrades, or installing new applications.
Progent's Call Center team of veteran information technology consultants gives your workers in Las Vegas Nevada fast assistance from a large support resource with years of experience delivering telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial driver of company efficiency, and Progent's intent is to solve and not simply track IT problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Las Vegas Nevada online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so your IT support is proactive rather than reactive. By exposing potential trouble spots before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a mix of operating systems.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Las Vegas Nevada, Progent's online network support engineers are ready to provide professional and economical system support the instant your business has to have it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve IT problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Las Vegas company has a regular freelance support technician or maintains a full time IT staff that know how to deal with ordinary computer issues, ProgentÔŅĹs Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected system crises or especially complicated integration problems.
Details of Progent's Online Computer Support for Las Vegas Nevada
Progent's phone help, remote repair, network security expertise, and network administration services give businesses in Las Vegas Nevada the greatest leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk services and system administration, Progent's experts can provide your office world class network support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Las Vegas Nevada and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for online help and asks for no periodic subscription fee for support services delivered during normal business hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff professionals who have experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise in critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote access allows Progent's service experts to observe exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive personal visit. Cutting-edge remote connectivity tools and expert engineers together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for High System Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT help, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every consultant to every client. The practice of detailing and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.