Fast and Affordable Remote Troubleshooting for Las Vegas Networks
For organizations located in Las Vegas or anywhere in the state of Nevada, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect costs by reducing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized technologies and field-tested methodologies which promote the maximum level of efficiency for remote consulting and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's network remotely without violating network security.
Progent's powerful customer support database system stores extensive documentation for the service that Progent's clients have received. Progent's team consultants have access to the specifics of all help delivered to each Progent client by any engineer. This database of anomalies and resolutions is structured as an easily accessible internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional massive technical databases and permit priority access to manufacturers' internal product engineers so Progent's remote consulting experts can come up with the most efficient resolutions quickly.
Remote technical support services provided by Progent to companies in Las Vegas and anywhere in the state of Nevada include:
Certified Windows Experts
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to assist your business to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a consultant's technical skills at the expert level. CCIEs can resolve the most stubborn issues surrounding network design, deployment, administration, compliance, and repair. CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to find solutions for problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated on-line troubleshooting technology in order to perform efficient, safe, and economical diagnosis and remediation.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area
Progent's Cisco CCIEs offer help for all of Cisco's top-selling family of connectivity devices by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can enhance the defenses of your Windows, macOS and OS X, Linux network against assaults or assist you to recuperate rapidly following a serious breach. Security solutions offered by Progent cover thorough data security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; securing your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers expert online support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online help troubleshooting problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Las Vegas Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or revamping your existing one, selecting or modifying Help Desk Call Center software to address the special needs of your business, or adding temporary online staff to work with your internal Call Center group to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology experts provides your workers in Las Vegas or anywhere in the state of Nevada instant contact with a dependable support group with substantial experience delivering telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a key driver of business productivity, and Progent's intent is to solve and not just document network problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team can supply remote professional engineering expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Las Vegas, or anywhere in the state of Nevada, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off stressful and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that support a variety of platforms.
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Las Vegas or anywhere in the state of Nevada, Progent's online network support specialists can provide effective and cost-effective IT support the moment your business requires it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Las Vegas organization relies on a local independent consultant or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the experience to handle unexpected network emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Companies in Las Vegas
Progent's remote IT consulting services enable your Las Vegas business to experience the benefits of on-call, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by being increasingly available, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
For most businesses in Las Vegas or anywhere in Nevada, local network support resources, whether made up of outside consultants or a full-time IT staff, can solve the majority of technical problems. On the other hand, major troubles may spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service experts offer a convenient, quick, and budget-friendly solution to supplement your regular help and to convey useful information to improve your ability to deal with downstream issues locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller organizations commonly rely on individual freelance consultants. While freelance service people have smaller overhead than larger consulting firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve help may require your company to go without assistance during an emergency. As your company grows, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your network is always available.
- Build a Solid Basis for Seamless Expansion
Companies typically begin with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly built systems require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet current business requirements and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller organizations require guidance and technical training to navigate through an increasingly complex maze of technology options capable of accelerating business growth and enhancing efficiency. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the forefront of network support, executing a wide range of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.