Fast Remote Support for Las Vegas Nevada Computer Networks
For organizations in Las Vegas Nevada, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts provide excellent value because they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick solutions somehow turn into big bills. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes that allow the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to access your company's environment remotely without compromising system security.
Progent's proven customer support reporting application stores detailed histories describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to every client by any engineer. This database of trouble tickets and responses is stored as an easily retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick response from vendors' internal product engineers so Progent's remote service experts are able to arrive at optimal solutions promptly.
Remote services offered by Progent to customers in Las Vegas Nevada include:
Certified Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to assist your company to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with the most difficult challenges occurring in network infrastructure design, integration, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs represent an excellent value because their broad expertise permits them to find solutions for problems rapidly. In many cases, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via advanced on-line support technology to provide quick, secure, and affordable analysis and remediation.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of infrastructure devices. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points engineering support, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly following a serious penetration. Security services offered by Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; building safe techniques for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a broad spectrum of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Las Vegas Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center team of seasoned information technology experts offers your computer users in Las Vegas Nevada quick contact with a large support resource with years of experience offering phone consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's goal is to solve instead of merely annotate technical issues.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team offers phone-based professional consulting support and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Las Vegas Nevada online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can head off inconvenient and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Las Vegas Nevada, Progent's phone-based network support specialists can deliver effective and affordable IT support the moment your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Las Vegas business has a local independent consultant or employs an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the expertise to solve sudden system emergencies or particularly tough integration problems.
Benefits of Progent's Network Help for Organizations in Las Vegas Nevada
Progent's online support services enable your Las Vegas business to experience the advantages of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
For most organizations in Las Vegas Nevada, local network support resources, whether made up of outside consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, serious problems can occur when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local support people. In these instances, Progent's online support professionals offer a convenient, quick, and economical way to supplement your regular resources and to transfer useful information to increase your ability to deal with future problems locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance consultants carry less internal costs than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may require your company to go without help during an IT crisis. As your company expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.
- Create a Solid Foundation for Seamless Growth
Companies often start with an information system created on a modest budget. Lacking a strong framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the success of the business. These poorly designed systems require proper analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture able to provide the solid foundation to meet critical business requirements and facilitate future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller companies require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business success and enhancing productivity. These companies hardly need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, at the front lines of network service, executing a broad variety of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for applying computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.