Fast Remote Support for Las Vegas Nevada Computer Networks
Fast Online Technical Support for Las Vegas NetworksFor organizations in Las Vegas Nevada, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value because they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick solutions somehow turn into big bills. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes that allow the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to access your company's environment remotely without compromising system security.

Progent's proven customer support reporting application stores detailed histories describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to every client by any engineer. This database of trouble tickets and responses is stored as an easily retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick response from vendors' internal product engineers so Progent's remote service experts are able to arrive at optimal solutions promptly.

Remote services offered by Progent to customers in Las Vegas Nevada include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center team of seasoned information technology experts offers your computer users in Las Vegas Nevada quick contact with a large support resource with years of experience offering phone consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's goal is to solve instead of merely annotate technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team offers phone-based professional consulting support and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Las Vegas Nevada online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can head off inconvenient and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of platforms.
How Your Las Vegas Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Las Vegas Nevada, Progent's phone-based network support specialists can deliver effective and affordable IT support the moment your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Las Vegas business has a local independent consultant or employs an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the expertise to solve sudden system emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Las Vegas Nevada
Progent's online support services enable your Las Vegas business to experience the advantages of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Las Vegas Nevada, local network support resources, whether made up of outside consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, serious problems can occur when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local support people. In these instances, Progent's online support professionals offer a convenient, quick, and economical way to supplement your regular resources and to transfer useful information to increase your ability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance consultants carry less internal costs than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may require your company to go without help during an IT crisis. As your company expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Companies often start with an information system created on a modest budget. Lacking a strong framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the success of the business. These poorly designed systems require proper analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture able to provide the solid foundation to meet critical business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business success and enhancing productivity. These companies hardly need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, at the front lines of network service, executing a broad variety of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



An index of content::


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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver centralized management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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    Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of documenting and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco appliances for centralized management.

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    Progentís Microsoft-certified consultants provide small and medium size businesses world-class consulting services for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment automation. Configuration Manager is the new title for the change management solution formerly known as Systems Management Server. System Center Configuration Manager offers a range of enhancements to Microsoft Systems Management Server including full automation, built-in Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progentís certified consulting professionals can help you use SMS Server or Configuration Manager economically for streamlined operating system and application software deployment, security patch administration, application tracking, and licensing reconciliation. Progent's consultants can also assist you to migrate efficiently from SMS Server 2003 to System Center Configuration Manager.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of the time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.

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    Progent can help companies of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network management and reduce equipment expense. Microsoft Azure offers a wealth of cloud services and Progent can help you to understand the benefits and limitations of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you sidestep the typical mistakes small companies make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and to manage Apple iOS devices and Google Android handhelds.

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