Fast and Affordable Online Support for Las Vegas Information Networks
For businesses located in Las Vegas or anywhere in Nevada, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve the majority of network issues quickly. This lowers immediate costs because service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized tools and field-tested processes which permit the maximum level of efficiency for online help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to interface to your computer system without compromising corporate security.
Progent's sophisticated technical support reporting application stores extensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance rendered to every customer by any engineer. This database of problems and fixes is organized as a conveniently searchable support knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft open up other vast support databases and allow quick access to vendors' internal product engineers with the result that Progent's online consulting experts can find the most efficient solutions quickly.
Online technical services offered by Progent to clients in Las Vegas and throughout the state of Nevada include:
Certified Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design, SharePoint 2016 migration and hybrid integration expertise, Skype for Business migration support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and validates a person's networking knowledge at the master level. CCIEs can deal with the most challenging problems associated with network planning, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience allows them to find solutions for problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using sophisticated on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances by delivering services such as:
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to enhance the defenses of your Windows, macOS and OS X, or Linux network against attacks or assist your company to clean up rapidly after a damaging breach. Security support services offered by Progent include: in depth network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; defending your email system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special online engineering services include:
How Your Las Vegas Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of veteran network professionals provides your computer users in Las Vegas or anywhere in the state of Nevada fast access to a dependable support resource with extensive background delivering phone support and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a major contributor to business productivity, and Progent's intent is to solve and not simply record network issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team offers remote advanced consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Las Vegas, or anywhere in the state of Nevada, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By detecting emerging problems before they evolve into downtime, automated monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Las Vegas or throughout the state of Nevada, Progent's online network support specialists can deliver expert and cost-effective system help whenever your company has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Las Vegas business deals with a local freelance support technician or maintains a full time IT staff that can handle common computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to fix unexpected system crises or particularly complicated integration problems.
Details of Progent's Online Network Services for Las Vegas
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Las Vegas or throughout the state of Nevada unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Las Vegas and is also ideal for customers in geographic areas of Nevada that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone support and imposes no monthly subscription fee for services delivered during regular business hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers the services of authorized specialists with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support services include system integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Development
Apple Mac Consulting
Amazon MWS Programming and Debugging
By offering a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the unique requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require an expensive onsite visit. Cutting-edge online access tools and experienced engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and automated system tracking.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for High System Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, in the trenches of IT service, performing a wide range of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.