Fast and Affordable Remote Technical Support for Las Vegas Information Networks
For businesses located in Las Vegas or anywhere in the state of Nevada, Progent provides online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts provide excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick repairs manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to access your computer system without compromising corporate security.
Progent's powerful customer support database system keeps detailed records for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to each customer by every Progent consultant. This history of problems and responses is organized as an easily searchable proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to vendors' internal support staff so Progent's remote service experts are able to arrive at optimal resolutions quickly.
Online technical support services provided by Progent to businesses in Las Vegas and throughout the state of Nevada include:
Certified Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to help your company to install, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and indicates a person's networking skills at the expert level. CCIEs can deal with even the most complex problems occurring in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying program patches. CCIEs represent an excellent value because their broad expertise enables them to fix problems quickly. In typical instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using the latest on-line troubleshooting technology to perform efficient, safe, and affordable analysis and repair.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of networking devices by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover quickly after a damaging breach. Security consulting services offered by Progent cover thorough information security and compliance assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
Progent can provide expert remote support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad array of computer technologies including system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Las Vegas Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center software products to meet the particular demands of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk Call Center team during demanding situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Las Vegas or anywhere in the state of Nevada fast communication with a reliable network service resource with substantial experience delivering phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a significant driver of business productivity, and Progent's policy is to fix and not merely report technical issues.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Las Vegas, or anywhere in the state of Nevada, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your computer maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into crashes, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a variety of platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Las Vegas or anywhere in the state of Nevada, Progent's online computer support specialists are ready to provide expert and affordable IT support whenever your business needs it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Las Vegas company works with a local independent support technician or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to solve sudden network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Organizations in Las Vegas
Progent's remote network troubleshooting services allow your Las Vegas organization to enjoy the benefits of immediate, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business value by being more available, efficient, and protected. Benefits to your business include:
- Convenient remote extension of your on-site support resources
For most businesses in Las Vegas and throughout Nevada, nearby network support resources, whether represented by freelance consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, serious problems might occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support people. In these situations, Progent's online service specialists provide an easy, quick, and affordable way to augment your local help and to transfer valuable information to increase your capability to handle future issues in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller offices often rely on individual freelance consultants. Although freelance service people carry less overhead than big consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your company expands, system downtime and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network stays up and running.
- Create a Solid Foundation for Smooth Expansion
Businesses often start with an IT system implemented on a modest budget. Without a robust framework, band-aid repairs can get piled onto a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. These badly built systems need careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a system architecture able to deliver the stable foundation to meet critical business requirements and facilitate future growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller offices require advice and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.