Fast and Affordable Remote Troubleshooting for Las Vegas IT Networks
Urgent Phone Support for Las Vegas NetworksFor organizations located in Las Vegas or anywhere in Nevada, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve most information system issues rapidly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick fixes somehow end up as big bills. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for online help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your environment remotely without compromising network security.

Progent's proven service reporting system stores thorough documentation of the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support provided to every Progent client by every engineer. This archive of trouble tickets and solutions is organized as an easily searchable proprietary knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow priority response from vendors' internal engineering staff so Progent's remote service specialists are able to come up with optimal solutions in the least time.

Remote support services available from Progent to businesses in Las Vegas and anywhere in the state of Nevada include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the resources to create an in-house Help Desk but who need quick communication with a reliable Help Desk Call Center with professional phone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Call Center or improving your current one, evaluating or enhancing Call Center software to address the special needs of your company, or adding occasional online personnel to supplement your internal Call Center team during demanding scenarios like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your clients in Las Vegas or anywhere in the state of Nevada rapid communication with an efficient network service resource with extensive experience offering telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a major contributor to company efficiency, and Progent's intent is to solve rather than simply document network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and education services, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By spotting emerging issues before they expand into network outages, system monitoring can minimize disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of platforms.
How Your Las Vegas Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Las Vegas or anywhere in the state of Nevada, Progent's phone-based computer support engineers can deliver effective and cost-effective system help the instant your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Las Vegas business relies on a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the time or the experience to solve unexpected system crises or particularly complicated integration projects.

Features of Progent's Online Computer Services for Las Vegas
Progent's online help, remote troubleshooting, system security consulting, and system administration services give businesses in Las Vegas or anywhere in the state of Nevada unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This means that you get not only expert technical capability, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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