For small and midsize businesses in Las Vegas or anywhere in Nevada, Progent offers technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you owe only for the services that you actually get. In contrast to many online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for solving technical issues efficiently translates into your business saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online help and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your computer system remotely without breaching system security.
Progent's powerful customer support reporting system maintains comprehensive records for all service that Progent's customers have been provided. Progent's staff consultants have access to the records of support delivered to each customer by any Progent engineer. This archive of problems and solutions is structured as a quickly accessible internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical support databases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts are able to determine the best solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Las Vegas or anywhere in Nevada or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online consulting experts offer advanced credentials in an extensive array of disciplines. This wide range of capability enables Progent's engineers to resolve virtually any problem likely to take place in a small company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical support services available from Progent to companies in Las Vegas and anywhere in the state of Nevada include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from legacy systems to the latest Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network professionals, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult issues occurring in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional value because their depth of expertise allows them to solve even the most difficult problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a CCIE so you can get timely assistance for serious network issues that are lowering business efficiency but are beyond the comfort zone of your local network service resources. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of advanced remote troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, plus Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help you to recover quickly after a serious breach. Security support services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; configuring firewalls; designing secure techniques for remote and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies often need. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Las Vegas Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who want fast communication with a reliable Help Desk with professional telephone support plus the technical depth to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk Call Center software to meet the special demands of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center group to handle demanding scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your computer users in Las Vegas or anywhere in the state of Nevada fast communication with an efficient technical support group with extensive background offering telephone-based consulting and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's target is to solve instead of merely document IT issues.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting support and training in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. For additional information on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the artistic aspect of Macintosh computing by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Las Vegas, or anywhere in the state of Nevada, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and costly network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support a variety of platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area