For small companies located in Las Vegas or anywhere in Nevada, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent excellent value due to the fact that they have the real-world background and the advanced technology to resolve most information system issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves even more in incidental costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor fixes somehow end up as big bills. Progent's penchant for disposing of technical issues quickly translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes that permit the maximum level of efficiency for remote engineering help and repair for small and midsize company computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's Technical Response Center to connect to your company's environment without compromising system security.
Progent's highly evolved service database system includes detailed records describing all support that Progent's clients have received. Progent's staff service personnel have access to the records of support delivered to every Progent client by every Progent engineer. This database of problems and resolutions is organized as a conveniently exploitable internal database that permits Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to arrive at the best solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Las Vegas or anywhere in Nevada or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online support engineers offer credentials in a comprehensive array of products and technologies. This wide range of capability allows Progent's consultants to manage almost any problem that may take place in a small business network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to customers in Las Vegas and anywhere in the state of Nevada include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of computer technology including network architecture, messaging solutions, network and process security, UNIX and Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and validates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to handle the most stubborn issues surrounding network infrastructure design, installation, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise allows them to fix the most complex problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure issues that are lowering worker efficiency but are outside the scope of your regular IT support providers. Progent's CCIE engineers can communicate with your environment via sophisticated remote troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's popular family of networking products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-expert online service professionals offer network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and integration,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP security consultants can provide a variety of security services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help you to recuperate rapidly after a serious breach. Security services offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; integrating firewalls; building secure architectures for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Las Vegas Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are intended for small companies who lack the budget to build and maintain an internal Help Desk but who need fast response from an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center application software to handle the special requirements of your company, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to handle unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Call Center team of seasoned network experts gives your computer users in Las Vegas or anywhere in the state of Nevada immediate communication with a large technical support resource with extensive experience delivering phone consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's intent is to fix rather than simply record technical issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group can supply remote professional engineering expertise and education in special application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To read more information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the artistic elements of Apple Mac systems by delivering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide companies in Las Vegas, or anywhere in the state of Nevada, remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so your computer maintenance is proactive and automated. By detecting emerging problems before they cause crashes, proactive monitoring can ward off stressful and costly network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that support multiple platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area