For small and midsize companies in Las Vegas Nevada, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system problems rapidly. This reduces immediate costs because solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more with incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for solving technical issues quickly translates into your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has developed an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to connect to your company's computer system without breaching system security.
Progent's powerful customer support reporting application stores detailed records describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services rendered to each Progent client by any engineer. This history of trouble tickets and fixes is organized as a conveniently searchable proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to find the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Las Vegas Nevada or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based network support professionals have advanced credentials in an extensive set of disciplines. This wide range of IT skills allows Progent's engineers to address virtually any emergency likely to take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support available from Progent to companies in Las Vegas include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from older applications to the latest Windows or Linux environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates an individual's network technology knowledge at the master level. CCIEs know how to handle the most complex issues encountered in network design, installation, maintenance, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer excellent value since their broad experience permits them to fix the most complex problems quickly. In common instances, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can get immediate help for serious network infrastructure issues that are hurting business productivity but are not within the comfort zone of your ordinary network maintenance resources. Progent's CCIE engineers can communicate with your network by means of advanced on-line troubleshooting technology in order to perform fast, secure, and affordable analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP network security consultants offer a range of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate quickly following a damaging breach. Security solutions offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; setting up firewalls; building safe mechanisms for off-site and mobile access; protecting your email system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Las Vegas Nevada Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who don't have the budget to support an internal Call Center but who need fast response from an efficient Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your existing one, selecting or enhancing Help Desk software to handle the unique demands of your company, or providing occasional phone support personnel to reinforce your in-house Call Center group to handle unusually busy situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology consultants gives your workers in Las Vegas Nevada rapid communication with an efficient network service group with extensive background offering phone help and online troubleshooting for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a key driver of business productivity, and Progent's intent is to resolve and not merely document IT problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and training in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and MS Office Excel. To learn more concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative elements of Apple Mac systems by delivering phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio/video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Las Vegas Nevada online network and server monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent for your environment so that your computer maintenance is proactive and automated. By spotting emerging issues before they result in network outages, proactive monitoring can minimize disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area