For small businesses located in Las Vegas Nevada, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent excellent leverage because they have the real-world background and the sophisticated technology to solve the majority of information system problems quickly. This lowers direct costs since service calls accumulate a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where fast fixes manage to turn into large invoices. Progent's penchant for handling technical issues quickly translates into your company spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that allow the highest level of efficiency for online technical support and repair for small and midsize business IT systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to access your system remotely without violating system security.
Progent's sophisticated technical support database system includes thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have access to the details of services delivered to each Progent customer by every Progent engineer. This history of issues and fixes is structured as a quickly exploitable proprietary database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting experts can determine optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Las Vegas Nevada or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote support experts offer advanced credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's consultants to manage virtually any emergency likely to crop up in a small business network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support available from Progent to small businesses in Las Vegas include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of computer technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and validates a consultant's network technology knowledge at the master level. CCIEs know how to handle the most complex problems associated with network design, installation, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs provide excellent cost-effectiveness since their broad experience allows them to resolve even the most difficult problems rapidly. In common instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few support providers make CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a CCIE so you can get immediate help for complex network problems that are lowering business productivity but are not within the experience of your regular network support resources. Progent's Cisco-qualified CCIE support experts can interface to your network by means of sophisticated on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service experts can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recover rapidly following a damaging penetration. Security solutions available from Progent cover thorough network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on time. Progent's special online engineering services include:
How Your Las Vegas Nevada Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center programs for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who don't have the budget to support an internal Help Desk Call Center but who require fast communication with an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Call Center or improving your established one, identifying or modifying Help Desk software to meet the special requirements of your business, or adding temporary online staff to reinforce your in-house Help Desk resources during unusually busy events like software migrations, major updates, or installing brand new business software.
Progent's Help Desk staff of veteran network consultants offers your computer users in Las Vegas Nevada instant contact with a dependable network service group with years of background offering phone support and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a key driver of business success, and Progent's aim is to solve rather than just record technical problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Group provides remote professional engineering expertise and training in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can promote the imaginative elements of Apple Mac computing by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Las Vegas Nevada online computer system monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By detecting looming problems before they cause full-scale emergencies, remote monitoring can head off stressful and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area