For small businesses located in Las Vegas Nevada, Progent provides support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network issues quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive employees, and distracted management.
Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where fast solutions somehow turn into big invoices. Progent's skill at handling technical issues quickly translates into your company saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which allow the highest level of effectiveness for online help and troubleshooting for small and midsize business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your company's system without breaching system security.
Progent's proprietary technical support database system keeps detailed histories of all support that Progent's clients have been provided. Progent's staff service personnel have access to the history of all help provided to every Progent customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a readily searchable internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service specialists are able to determine optimal resolutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Las Vegas Nevada or to learn additional information about Progent's phone support options, contact Progent at
Online Technical Support Services Offered Progent
Progent's remote consulting engineers have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to handle practically any problem likely to crop up in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To help customers with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support Offered by Progent to customers in Las Vegas include:
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Progent in addition can deliver a broad array of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software to address the unique requirements of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center resources to handle high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants offers your computer users in Las Vegas Nevada instant assistance from an efficient support group with substantial background offering phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a key driver of company success, and Progent's aim is to solve rather than simply report network problems.
Progent's Mac experts can nurture the creative components of Apple Mac environments by offering remote help support and education in graphics, audio, and video. Progent's consultants offer assistance in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio or video or building an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Las Vegas Nevada online network monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your computer maintenance is proactive and automated. By detecting looming issues before they expand into network outages, proactive monitoring can ward off stressful and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a combination of platforms.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
City | Address | Phone | Link |
Las Vegas | 8275 S Eastern Ave, Suite 200 Las Vegas, NV 89123 United States |
(725) 204-4730 | Las Vegas Network Support Services |