For small and midsize businesses located in Las Vegas or anywhere in Nevada, Progent provides technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote support engineers represent excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces direct costs since solutions require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing model for remote help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor fixes manage to turn into major bills. Progent's skill at dealing with problems efficiently translates into your business spending less money.
Progent's Remote Support Tools
Over the years, Progent has developed a collection of customized technologies and proven processes which ensure the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize business information systems. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's online support team to communicate with your company's system without compromising corporate security.
Progent's powerful service database application maintains extensive histories for all service that Progent's clients have been provided. Progent's staff engineers have access to the details of all help provided to each Progent client by every consultant. This archive of anomalies and repairs is organized as a conveniently searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote consulting experts are able to determine optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Las Vegas or anywhere in Nevada or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in an extensive set of products and technologies. This broad range of capability allows Progent's consultants to handle almost any problem likely to crop up in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help clients with mixed-operating system networks, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services available from Progent to clients in Las Vegas and anywhere in the state of Nevada include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to handle the most stubborn problems encountered in network infrastructure planning, integration, administration, security, and repair. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. CCIEs are an excellent cost-effectiveness because their broad experience allows them to fix even the most intractable problems quickly. In common instances, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a CCIE so you can get immediate help for serious network infrastructure issues that are crippling business productivity but are outside the comfort zone of your regular network service resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment using sophisticated remote troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN products.
Certified Windows Experts
Progent's Microsoft-certified online support professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server design,
Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online desktop support and troubleshooting services such as Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist you to recuperate rapidly following a serious breach. Security solutions offered by Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; building safe techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Las Vegas Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for smaller companies who lack the money or time to support an internal Help Desk but who require quick communication with a reliable Help Desk with professional phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for larger companies and operates as a transparent addition to your established Helpdesk organization. Progent's Virtual Call Center can act as an escalation resource for the most difficult computer system challenges, or be available in those instances when your regular resources are overwhelmed.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your established one, evaluating or modifying Call Center application software to address the special requirements of your company, or adding occasional phone support personnel to reinforce your internal Call Center resources to deal with demanding scenarios like software transitions, major updates, or installing new applications.
Progent's Call Center team of veteran information technology professionals offers your workers in Las Vegas or anywhere in the state of Nevada quick contact with a dependable network service resource with extensive background providing phone support and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a major enabler of business success, and Progent's policy is to fix instead of simply record technical problems.
Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team can supply online and in-depth consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Project, Word, and MS Excel. For more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the artistic aspect of Mac computing by offering phone-based consulting support and training in imaging, sound, and video. Progent's consultants offer assistance in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Las Vegas, or anywhere in the state of Nevada, remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your IT maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support multiple platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area