Immediate Online Support for Las Vegas UNIX or Linux SystemsFor small and midsize businesses in Las Vegas or anywhere in Nevada, Progent offers technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you owe only for the services that you actually get. In contrast to many online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for solving technical issues efficiently translates into your business saving money.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online help and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your computer system remotely without breaching system security.

Progent's powerful customer support reporting system maintains comprehensive records for all service that Progent's customers have been provided. Progent's staff consultants have access to the records of support delivered to each customer by any Progent engineer. This archive of problems and solutions is structured as a quickly accessible internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical support databases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts are able to determine the best solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Las Vegas or anywhere in Nevada or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's online consulting experts offer advanced credentials in an extensive array of disciplines. This wide range of capability enables Progent's engineers to resolve virtually any problem likely to take place in a small company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to clients with mixed-platform environments, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online technical support services available from Progent to companies in Las Vegas and anywhere in the state of Nevada include:

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies often need. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who want fast communication with a reliable Help Desk with professional telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk Call Center software to meet the special demands of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center group to handle demanding scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network experts provides your computer users in Las Vegas or anywhere in the state of Nevada fast communication with an efficient technical support group with extensive background offering telephone-based consulting and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's target is to solve instead of merely document IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth consulting support and training in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. For additional information on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the artistic aspect of Macintosh computing by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or putting together an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Las Vegas, or anywhere in the state of Nevada, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and costly network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support a variety of platforms.

How Your Las Vegas Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.

Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.

Onsite IT Consulting
Progent locations in Las Vegas Metro Area

City Address Phone Link
Las Vegas 8275 S Eastern Ave, Suite 200
Las Vegas, NV 89123		 725-204-4730 Las Vegas Network Support Services




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