For small and midsize businesses located in Las Vegas or anywhere in Nevada, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical background and the sophisticated technology to solve the majority of information system issues quickly. Efficient support reduces direct costs because service calls take up a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for solving problems efficiently translates into your company saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of customized tools and field-proven processes which ensure the highest level of efficiency for remote technical support and repair for small and midsize company information networks. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to link to your company's computer system remotely without compromising corporate security.
Progent's highly evolved customer support database application stores thorough records of all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services provided to every client by every Progent consultant. This database of anomalies and responses is structured as an easily exploitable proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive support databases and permit quick response from manufacturers' internal support staff so Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Las Vegas or anywhere in Nevada or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online network support engineers have credentials in an extensive set of disciplines. This broad scope of capability allows Progent's consultants to tackle practically any problem that may take place in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.
To help businesses with mixed-OS networks, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to customers in Las Vegas and throughout the state of Nevada include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology such as system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older applications to current Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult problems associated with network infrastructure design, integration, management, protection, and repair. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software patches. CCIEs are an exceptional value because their depth of expertise allows them to find solutions for even the most difficult problems quickly. In common cases, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive immediate support for serious network infrastructure issues that are impacting business productivity but are outside the scope of your regular network service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of state-of-the-art remote support tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-premier remote service professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop support such as Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to recuperate quickly after a damaging penetration. Security solutions available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Las Vegas Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for small companies who lack the resources to support an in-house Call Center but who need fast communication with an effective Call Center with professional phone support plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless reinforcement of your existing Call Center team. Progent's Virtual Help Desk can serve as an escalation option to handle the toughest computer system issues, or be available in overflow situations when your other support engineers are too busy.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Call Center application software to address the unique requirements of your company, or adding temporary online personnel to reinforce your in-house Help Desk team to handle demanding events such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of experienced information technology professionals gives your workers in Las Vegas or anywhere in the state of Nevada quick assistance from a reliable support group with years of experience delivering phone support and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a crucial driver of company productivity, and Progent's intent is to resolve instead of simply annotate IT issues.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and Office Excel. For additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can support the imaginative facets of Macintosh environments by providing phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Las Vegas, or anywhere in the state of Nevada, online network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting potential problems before they evolve into network outages, proactive monitoring can head off inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area