For small businesses located in Las Vegas Nevada, Progent provides support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network issues quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive employees, and distracted management.
Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where fast solutions somehow turn into big invoices. Progent's skill at handling technical issues quickly translates into your company saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which allow the highest level of effectiveness for online help and troubleshooting for small and midsize business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your company's system without breaching system security.
Progent's proprietary technical support database system keeps detailed histories of all support that Progent's clients have been provided. Progent's staff service personnel have access to the history of all help provided to every Progent customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a readily searchable internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service specialists are able to determine optimal resolutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Las Vegas Nevada or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's remote consulting engineers have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to handle practically any problem likely to crop up in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To help customers with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support Offered by Progent to customers in Las Vegas include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide range of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network engineers, and indicates a person's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most complex problems associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience enables them to resolve even the most intractable problems quickly. In common cases, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive immediate assistance for complex network issues that are impacting business efficiency but are beyond the comfort zone of your local IT maintenance providers. Progent's Cisco CCIE consultants can interface to your computer system by means of sophisticated on-line support technology in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service experts can provide network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP network security consultants offer a variety of system protection services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a serious penetration. Security support services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often need. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Las Vegas Nevada Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the budget to create an internal Help Desk but who want quick access to a dependable Help Desk with proficient phone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software to address the unique requirements of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center resources to handle high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants offers your computer users in Las Vegas Nevada instant assistance from an efficient support group with substantial background offering phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a key driver of company success, and Progent's aim is to solve rather than simply report network problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, MS Word, and Excel. For more about Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative components of Apple Mac environments by offering remote help support and education in graphics, audio, and video. Progent's consultants offer assistance in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio or video or building an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Las Vegas Nevada online network monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your computer maintenance is proactive and automated. By detecting looming issues before they expand into network outages, proactive monitoring can ward off stressful and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a combination of platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area