For small companies located in Las Vegas or anywhere in Nevada, Progent provides help for networks based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online support engineers represent excellent leverage because they have the practical background and the sophisticated tools to solve most network problems quickly. This lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical online support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions somehow turn into big bills. Progent's penchant for solving problems quickly results in your company conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for small business IT systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to connect to your computer system without breaching corporate security.
Progent's proprietary technical support database application includes detailed documentation for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support delivered to each Progent client by any Progent engineer. This history of trouble tickets and repairs is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional extensive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Las Vegas or anywhere in Nevada or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online technical service professionals have advanced credentials in a comprehensive set of technologies. This wide range of IT skills enables Progent's engineers to resolve virtually any crisis that may occur in a small company network. Certificates held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-OS environments, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical support services provided by Progent to companies in Las Vegas and anywhere in the state of Nevada include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide range of computer technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and validates a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most intractable challenges encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to find solutions for the most complex problems quickly. In common instances, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can get urgent help for complex network issues that are crippling business productivity but are outside the scope of your ordinary IT maintenance resources. Progent's Cisco CCIE consultants can communicate with your environment by means of the latest remote support tools in order to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-certified online support professionals offer computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a variety of security solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to clean up quickly after a serious breach. Security consulting services offered by Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Las Vegas Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for smaller businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who require fast communication with an effective Help Desk with proficient telephone support plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent extension of your established Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult technical challenges, or be available in those circumstances when your other support engineers are swamped.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your established organization, evaluating or enhancing Call Center application software to handle the unique needs of your company, or providing temporary online personnel to reinforce your existing Call Center resources to handle high-demand events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of experienced network professionals provides your computer users in Las Vegas or anywhere in the state of Nevada quick contact with an efficient support resource with substantial experience delivering telephone-based support and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a major driver of company success, and Progent's target is to resolve rather than just document IT issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and education for Microsoft business applications including CRM, Office Project, MS Office Word, and Microsoft Office Excel. For more about Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the artistic facets of Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your network support is proactive rather than reactive. By detecting potential issues before they cause network outages, remote monitoring can avoid disruptive and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.