Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
For small businesses located in Las Vegas or anywhere in Nevada, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they have the real-world experience and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct costs because solutions take up a smaller number of billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike many remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with scenarios where fast solutions somehow turn into big invoices. Progent's penchant for solving problems efficiently translates into your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a collection of optimized tools and proven methodologies which promote the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to link to your company's system without compromising corporate security.
Progent's proprietary service reporting system stores detailed records describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance provided to every client by every engineer. This archive of problems and repairs is stored as a quickly searchable internal database that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting experts can come up with optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Las Vegas or anywhere in Nevada or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online technical service engineers have credentials in an extensive set of disciplines. This broad range of technical skills permits Progent's engineers to handle practically any problem likely to take place in a small company information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online support available from Progent to companies in Las Vegas and anywhere in the state of Nevada include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology including network architecture, email systems, network and operational security, UNIX and Windows coexistence, virtual server products for server economization and simplified management, and migration from older systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and validates a consultant's networking skills at the master level. CCIEs can resolve even the most stubborn issues associated with network design, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value since their depth of expertise allows them to solve the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate help for complex network issues that are lowering business efficiency but are not within the experience of your regular network service providers. Progent's Cisco CCIE engineers can interface to your computer system via the latest remote support tools in order to provide fast, secure, and economical analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-certified online support engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server design,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP security consultants offer a range of security services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a damaging penetration. Security solutions available from Progent cover in depth security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; defending your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Las Vegas Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who lack the resources to build and maintain an in-house Help Desk but who want fast communication with a dependable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless reinforcement of your established Call Center team. Progent's Virtual Call Center can act as an escalation option to resolve the most difficult network problems, or be ready in hectic instances when your other resources are too busy.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or improving your current organization, identifying or modifying Call Center software to meet the unique needs of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center group during unusually busy situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology consultants provides your clients in Las Vegas or anywhere in the state of Nevada rapid assistance from a dependable technical support group with extensive experience offering telephone-based help and online diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a solid contributor to company success, and Progent's policy is to resolve and not merely annotate technical issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To find out more information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the imaginative elements of Macintosh computing by offering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Las Vegas, or anywhere in the state of Nevada, online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they evolve into network outages, system monitoring can minimize disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by multiple platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.