Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
Fast Online Troubleshooting for Las Vegas Computer Systems
For companies in Las Vegas or anywhere in Nevada, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value because they possess the real-world background and have access to the sophisticated tools required to solve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to many online support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where quick solutions manage to turn into big tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your company's network remotely without compromising network security.
Progent's sophisticated customer support reporting application keeps thorough histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services rendered to every Progent customer by any consultant. This history of trouble tickets and fixes is structured as a readily exploitable proprietary knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft open up other extensive technical databases and permit fast response from manufacturers' internal product engineers so Progent's remote service specialists are able to come up with the best resolutions quickly.
Online support provided by Progent to customers in Las Vegas and throughout the state of Nevada include:
Certified Microsoft Windows Experts
Progent's Microsoft-qualified remote service professionals can provide network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services include offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and certifies a person's networking skills at the master level. CCIEs know how to handle the most difficult problems encountered in network infrastructure planning, deployment, maintenance, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs offer excellent value since their depth of experience enables them to resolve problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of state-of-the-art on-line troubleshooting tools to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of infrastructure devices. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services that can strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover quickly after a damaging penetration. Security services available from Progent include: thorough information security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance analyzing problems affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Las Vegas Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the budget to build and maintain an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk with proficient phone support as well as the expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent extension of your existing Call Center organization. Progent's Virtual Call Center can serve as a an escalation resource for the most difficult network problems, or be available in hectic situations when your regular resources are swamped.
Progent's Call Center team of experienced network experts offers your computer users in Las Vegas or anywhere in the state of Nevada quick assistance from a reliable network service group with substantial background offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business efficiency, and Progent's intent is to fix and not just record IT problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers remote advanced engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Las Vegas, or anywhere in the state of Nevada, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your IT support is proactive and automated. By spotting emerging problems before they cause crashes, automated monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of platforms.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Las Vegas or anywhere in the state of Nevada, Progent's phone-based network support specialists can provide effective and cost-effective IT help whenever your company needs it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Las Vegas organization relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve unexpected system crises or particularly challenging integration problems.
Features of Progent's Remote Computer Services for Las Vegas
Progent's phone support, remote repair, network security expertise, and network management services give offices in Las Vegas or throughout the state of Nevada unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Las Vegas and is also ideal for customers in more remote areas of Nevada that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online support and asks for no ongoing subscription fee for support services provided during regular business hours. This keeps you from paying big bills for quick fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers access to authorized professionals who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting expertise in critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Application Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized resource for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that meet the special requirements of your business.
- State of the Art Remote Connectivity Tools
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal service call. Effective online connectivity software and experienced technicians together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for High Network Availability
For organizations with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained organizations whose clients need instant access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, refined support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 expertise, Windows Server 2003 upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.