Fast Remote Troubleshooting for Las Vegas Nevada Information Networks
For companies in Las Vegas Nevada, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's remote support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. This reduces immediate costs because solutions use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical online service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow end up as big bills. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and field-tested processes which promote the maximum level of efficiency for online engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to link to your company's computer system without violating system security.
Progent's advanced technical support reporting system keeps thorough records describing the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help rendered to each Progent customer by every engineer. This history of trouble tickets and resolutions is stored as a quickly retrievable support database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions promptly.
Remote technical support services available from Progent to businesses in Las Vegas Nevada include:
Certified Windows Experts
Progent's Microsoft-expert online support experts can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop services to help your company to install, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can deal with the most complex problems surrounding network design, deployment, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In many cases, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using state-of-the-art on-line support technology to perform efficient, safe, and economical analysis and remediation.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of networking appliances. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or help your company to recuperate rapidly after a damaging breach. Security solutions offered by Progent cover in depth data security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; establishing secure architectures for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help organizations of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a broad array of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's special remote consulting services include:
How Your Las Vegas Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network experts offers your computer users in Las Vegas Nevada instant contact with a reliable technical support group with years of experience delivering telephone-based consulting and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a key enabler of business productivity, and Progent's intent is to resolve rather than just record technical problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides online advanced consulting support and education in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Las Vegas Nevada remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By exposing looming trouble spots before they expand into downtime, system monitoring can minimize stressful and expensive network crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a variety of platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Las Vegas Nevada, Progent's online network support engineers can provide effective and affordable IT help whenever your organization has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Las Vegas organization works with a regular freelance consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified consultants can still provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to resolve unexpected network crises or especially challenging integration problems.
Details of Progent's Remote Network Services for Las Vegas Nevada
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Las Vegas Nevada the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your business world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Las Vegas Nevada and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for phone help and asks for no ongoing retainer for services delivered during regular working hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide access to authorized specialists who have experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support in critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Application Design
Apple Macintosh Support
Amazon MWS Software Design and Programming
By offering a full service centralized resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that meet the specific requirements of your business.
- Advanced Remote Connectivity Tools
Secure remote access permits Progent's support experts to observe exactly what your users see. This makes it possible to produce quick solutions to issues that might otherwise require an expensive onsite service call. Cutting-edge remote connectivity software and expert technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the front lines of IT support, performing a broad variety of technical tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.