Fast Online Help for Las Vegas Nevada Information Networks
For organizations located in Las Vegas Nevada, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve most information system issues quickly. This reduces direct expenses because solutions accumulate minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs somehow end up as major tabs. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your network without compromising system security.
Progent's advanced service database system keeps thorough records for the support that Progent's clients have received. Progent's team consultants have access to the specifics of all help delivered to each customer by every Progent engineer. This history of issues and resolutions is organized as an easily retrievable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online service specialists can determine optimal resolutions promptly.
Remote support services available from Progent to customers in Las Vegas Nevada include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates an individual's networking skills at the master level. Cisco CCIEs can deal with the most stubborn problems associated with network planning, installation, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent value since their depth of expertise permits them to find solutions for problems rapidly. In common cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via sophisticated remote support tools in order to provide quick, secure, and economical diagnosis and repair.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in Las Vegas Metro Area
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of networking devices by providing services such as:
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recover rapidly following a damaging breach. Security services offered by Progent cover comprehensive data security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent offers advanced online consulting services to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to address a wide spectrum of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online help analyzing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Las Vegas Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your workers in Las Vegas Nevada immediate assistance from a large support resource with substantial background providing telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a major driver of business productivity, and Progent's goal is to resolve instead of just report technical problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online advanced consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Las Vegas Nevada online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your network maintenance is proactive and automated. By detecting possible issues before they grow into network outages, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that support a combination of operating systems.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Las Vegas Nevada, Progent's phone-based computer support engineers can provide expert and affordable IT support the moment your organization needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Las Vegas company deals with a local freelance consultant or employs an in-house IT staff that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve sudden network crises or especially complex integration problems.
Advantages of Progent's IT Support for Offices in Las Vegas Nevada
Progent's online network troubleshooting services allow your Las Vegas organization to realize the benefits of timely, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will derive added business value by becoming increasingly available, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your on-site support resources
With most offices in Las Vegas Nevada, local computer service providers, whether consisting of independent consultants or an internal IT staff, can resolve typical network problems. On the other hand, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call support experts give you an easy, fast, and affordable way to augment your local help and to convey valuable knowledge to improve your capability to resolve downstream issues locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While freelance service people have smaller overhead than big service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for help during an emergency. As your business expands, network downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup support expertise to make sure your network remains available.
- Build a Solid Basis for Smooth Expansion
Businesses often start with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. These badly designed environments need careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure able to offer the solid foundation to handle critical business requirements and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of technology options capable of promoting business growth and improving productivity. These companies do not need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, refined support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the forefront of network support, performing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every client. The practice of documenting and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.