Immediate Remote Support for Las Vegas Computer Networks
For organizations in Las Vegas or anywhere in the state of Nevada, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote support experts provide excellent leverage because they have the practical experience and are equipped with the advanced tools needed to solve the majority of network issues quickly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where quick solutions manage to turn into large tabs. Progent's skill at handling problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-proven processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to interface to your network remotely without compromising network security.
Progent's advanced service database system keeps thorough records of all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of assistance delivered to every client by any consultant. This database of anomalies and solutions is structured as an easily retrievable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote service specialists can find the most efficient resolutions promptly.
Remote support available from Progent to customers in Las Vegas and anywhere in the state of Nevada include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates a person's network technology skills at the expert level. CCIEs know how to resolve even the most complex problems encountered in network design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to solve problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your network using advanced on-line support tools in order to perform quick, safe, and economical analysis and remediation.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of connectivity devices. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering support, Cisco wireless controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or assist you to clean up quickly after a serious penetration. Security support services offered by Progent include: thorough data security and compliance assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert remote consulting services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad spectrum of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance resolving problems affecting UNIX/Linux networks based on leading versions of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering services include:
How Your Las Vegas Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Las Vegas or anywhere in the state of Nevada immediate contact with an effective technical support resource with years of background providing telephone-based consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's aim is to resolve instead of just annotate technical problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Las Vegas, or anywhere in the state of Nevada, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By spotting looming problems before they evolve into downtime, remote monitoring can minimize inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a variety of OS platforms.
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Las Vegas or throughout the state of Nevada, Progent's online computer support specialists can deliver professional and economical system help whenever your organization has to have it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Las Vegas office deals with a local freelance consultant or employs a full time organization that know how to deal with common network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected network crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Companies in Las Vegas
Progent's online support services enable your Las Vegas company to have the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added business value by becoming increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient virtual extension of your local IT resources
For most companies in Las Vegas and throughout Nevada, nearby computer support resources, whether consisting of freelance consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these cases, Progent's on-call support experts give you an easy, fast, and affordable solution to augment your local resources and to pass on useful information to improve your ability to handle future problems locally.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your company to go without assistance during an IT crisis. As your company grows, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your network remains available.
- Build a Solid Foundation for Seamless Expansion
Organizations typically start with an IT system created on a shoestring budget. Without a scalable framework, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. These badly built environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the solid foundation to meet current business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses need advice and technical education to negotiate an increasingly complex array of product alternatives available for promoting business growth and enhancing productivity. Businesses hardly need a computer engineer who is attempting to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed
solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the best interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.