Immediate Remote Help for Las Vegas Computer Networks
For businesses located in Las Vegas or anywhere in the state of Nevada, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they possess the practical experience and are equipped with the sophisticated technology required to solve most information system problems rapidly. This lowers immediate costs since solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs manage to end up as substantial bills. Progent's skill at solving problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies which promote the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your computer system without violating network security.
Progent's proven customer support database application maintains comprehensive histories of all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of support delivered to each Progent client by any engineer. This archive of anomalies and responses is structured as an easily exploitable support knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine the best solutions promptly.
Remote technical services provided by Progent to companies in Las Vegas and throughout the state of Nevada include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support experts offer network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult issues associated with network planning, deployment, management, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value since their deep experience allows them to fix problems rapidly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your network using sophisticated on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of networking appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet APs engineering services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services to improve the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recover quickly after a serious penetration. Security services offered by Progent cover thorough network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a broad range of computer technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Las Vegas Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk staff of veteran network experts offers your workers in Las Vegas or anywhere in the state of Nevada instant contact with a reliable technical support resource with extensive background delivering phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's intent is to fix rather than simply track IT problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team provides remote advanced consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your network support is proactive and automated. By spotting possible problems before they expand into full-scale emergencies, automated monitoring can avoid disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate multiple OS platforms.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Las Vegas or throughout the state of Nevada, Progent's online network support specialists can provide effective and cost-effective system help the instant your business has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Las Vegas business relies on a local freelance consultant or maintains a full time IT staff that can deal with typical network issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected network emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Organizations in Las Vegas
Progent's online support services allow your Las Vegas business to enjoy the advantages of immediate, expert IT support without the expense of managing an in-house IT organization. Your network will derive greater business value by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless remote expansion of your local IT resources
For most offices in Las Vegas or anywhere in Nevada, nearby computer service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of network issues. However, serious problems might strike when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's on-call support experts give you a convenient, quick, and budget-friendly way to augment your local resources and to transfer useful information to improve your capability to resolve downstream problems in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller organizations often depend on individual freelance consultants. While freelance service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your business to go without assistance during an IT crisis. As your business expands, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system is always available.
- Create a Solid Foundation for Smooth Expansion
Organizations typically start with an IT system created on a shoestring budget. Without a robust framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and expandability problems can hinder the success of the business. Such poorly built environments require careful assessment, smart strategic planning, and wide technical expertise to upgrade to a system architecture able to offer the stable foundation to meet current business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices need guidance and technical training to negotiate an ever more complex maze of product options available for promoting business growth and improving efficiency. These companies do not need a network engineer who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.