Fast Remote Support for Las Vegas Information Networks
For organizations located in Las Vegas or anywhere in Nevada, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-proven methodologies that allow the highest degree of efficiency for online consulting and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's network remotely without violating corporate security.
Progent's proven service database application maintains detailed histories for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of services provided to each customer by every Progent engineer. This history of issues and responses is structured as a conveniently accessible internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions in the least time.
Online technical services available from Progent to clients in Las Vegas and throughout the state of Nevada include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve the most difficult issues encountered in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent value because their depth of experience enables them to find solutions for problems rapidly. In many instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment via sophisticated remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and remediation.
Las Vegas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Las Vegas Metro Area.
Progent locations in the Las Vegas Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of networking products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux network against attacks or help you to recuperate quickly following a damaging penetration. Security services available from Progent cover in depth network security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile communication; securing your email system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online consulting services to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide array of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Las Vegas Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an in-house Help Desk but who want fast response from an effective Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to advanced consultants.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or revamping your established organization, evaluating or customizing Help Desk Call Center application software to handle the special demands of your corporation, or adding temporary online staff to work with your in-house Call Center team to deal with demanding events such as software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of experienced information technology professionals offers your clients in Las Vegas or anywhere in the state of Nevada instant contact with an efficient technical support resource with substantial background delivering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's goal is to fix and not simply annotate IT problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your network support is proactive and automated. By anticipating possible issues before they expand into crashes, automated monitoring can minimize stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a combination of platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Las Vegas or anywhere in the state of Nevada, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help whenever your organization has to have it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve IT problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Las Vegas office has a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to resolve unexpected network crises or especially challenging integration projects.
Benefits of Progent's IT Support for Offices in Las Vegas
Progent's remote technical help services allow your Las Vegas company to have the benefits of immediate, world-class network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your local IT resources
For most offices in Las Vegas or anywhere in Nevada, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can handle typical network problems. On the other hand, IT crises might spring up when your regular resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite service people. In these instances, Progent's on-call service specialists give you a convenient, quick, and affordable way to augment your regular help and to pass on useful information to increase your capability to deal with future problems in-house.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller businesses commonly depend on individual freelance service providers. While independent service people have less internal costs than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an emergency. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your IT system is always available.
- Build a Scalable Basis for Smooth Growth
Companies typically start with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. These poorly built environments need proper analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can offer the stable foundation to handle vital business demands and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller businesses need advice and technical education to navigate through an increasingly complicated array of technology alternatives capable of promoting business growth and improving productivity. They do not need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network service, performing a wide variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to each customer. The practice of detailing and organizing service activity results in more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.