Fast and Affordable Remote Technical Support for Las Vegas Networks
For companies located in Las Vegas or anywhere in Nevada, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. This reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially helpful for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where quick solutions somehow end up as substantial invoices. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies that ensure the highest level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to link to your network remotely without compromising network security.
Progent's advanced service database system stores extensive histories for the support that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance rendered to every Progent customer by any Progent engineer. This archive of issues and resolutions is structured as a quickly searchable internal database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service experts are able to come up with the best resolutions quickly.
Online support services available from Progent to clients in Las Vegas and throughout the state of Nevada include:
Authorized Windows Experts
Progent's Microsoft-qualified remote support professionals can provide computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most complex challenges occurring in network planning, installation, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their deep experience enables them to solve problems rapidly. In typical cases, less experienced engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of state-of-the-art remote support technology to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of connectivity appliances by offering services that include:
CISM and CISSP Qualified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly after a damaging penetration. Security support services offered by Progent cover thorough information security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent can provide advanced remote consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a broad array of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Las Vegas Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the budget to create an internal Call Center but who require fast communication with an efficient Call Center with proficient phone assistance plus the ability to escalate complex problems to high-level engineers.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or enhancing Call Center application software to meet the particular needs of your business, or providing temporary phone support staff to reinforce your existing Call Center group to deal with high-demand scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Las Vegas or anywhere in the state of Nevada quick assistance from a dependable network service group with years of background delivering telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a significant contributor to company efficiency, and Progent's aim is to resolve rather than simply report IT problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply phone-based professional engineering support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Las Vegas, or anywhere in the state of Nevada, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into crashes, remote monitoring can head off disruptive and costly network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Las Vegas or throughout the state of Nevada, Progent's online computer support specialists are ready to provide expert and cost-effective IT support whenever your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Las Vegas organization deals with a local freelance consultant or employs a full time IT staff that can handle the majority of network problems, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to fix unexpected system emergencies or especially complicated integration problems.
Advantages of Progent's Network Help for Businesses in Las Vegas
Progent's remote IT consulting services allow your Las Vegas organization to have the advantages of on-call, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will derive greater business worth by being more available, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your local support resources
For most organizations in Las Vegas and throughout Nevada, nearby network service providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of network issues. However, major troubles sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service specialists provide a convenient, quick, and affordable way to augment your regular help and to convey useful knowledge to increase your ability to handle downstream problems in-house.
- Less Reliance on Freelance Consultants
For network support, smaller companies often depend on independent freelance service providers. While independent consultants carry smaller internal costs than big consulting companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your company expands, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system is always available.
- Create a Solid Foundation for Smooth Expansion
Companies typically begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such badly designed systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to provide the stable foundation to meet vital business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses require advice and technical education to navigate through an ever more complex array of technology options capable of accelerating business growth and improving productivity. They do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, refined support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the forefront of IT support, performing a broad variety of IT tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by each staff member to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.